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Secureworks Taegis Managed XDR / MDR Reviews

Vendor: Secureworks
3.9 out of 5
Badge Ranked 1
596 followers
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What is Secureworks Taegis Managed XDR / MDR?

Featured reviews

PeerAnalyst reports

TypeTitleDate
CategoryManaged Security Services Providers (MSSP)Jan 8, 2025Download
ProductReviews, tips, and advice from real usersJan 8, 2025Download
ComparisonSecureworks Taegis Managed XDR / MDR vs Check Point CloudGuard Network SecurityJan 8, 2025Download
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Computer Software Company
22%
Financial Services Firm
9%
Government
8%
Manufacturing Company
7%
Healthcare Company
7%
Educational Organization
5%
Retailer
4%
University
3%
Non Profit
3%
Legal Firm
3%
Real Estate/Law Firm
3%
Insurance Company
2%
Media Company
2%
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2%
Construction Company
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Wholesaler/Distributor
2%
Energy/Utilities Company
2%
Consumer Goods Company
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1%
Transportation Company
1%
Logistics Company
1%
Pharma/Biotech Company
1%
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1%
Marketing Services Firm
1%

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Secureworks Taegis Managed XDR / MDR reviews

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Tom Kar - PeerSpot user
Senior Security Specialist at Sopra
Verified user of Secureworks Taegis Managed XDR / MDR
Aug 29, 2023
Has a user-friendly setup process, but its query language needs improvement

Pros

" We can easily isolate affected machines in the network."

Cons

"Secureworks Taegis ManagedXDR's query language and stability need improvement."
SL
Account Manager at a computer software company with 51-200 employees
Verified user of Secureworks Taegis Managed XDR / MDR
Jun 27, 2023
Offers proactive threat hunting and actively examines our environment

Pros

"The most valuable feature is the fast alerting and response time. "

Cons

" It would be nice if the solution were a little more affordable."
Find out what your peers are saying about Secureworks Taegis Managed XDR / MDR. Updated October 2024
829,634 professionals have used our research since 2012.
AH
IT Manager at a comms service provider with 201-500 employees
Verified user of Secureworks Taegis Managed XDR / MDR
Sep 17, 2023
Offers robust real-time monitoring capabilities but issues with stability of the solution

Pros

"The solution definitely made us way more aware of the possibilities out there. "

Cons

"The deployment could definitely be improved."
MukeshKumar5 - PeerSpot user
Cyber security manager at Apparel
Verified user of Secureworks Taegis Managed XDR / MDR
Apr 23, 2021
Provides visibility and control, shows only important things, but needs tamper protection and more visibility across endpoints

Pros

"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."

Cons

"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured. "
Mohammad Jundiah - PeerSpot user
Solutions Architect at Logicom Distribution
Verified user of Secureworks Taegis Managed XDR / MDR
Nov 22, 2023
Good for risk mitigation and offers good support

Pros

"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."

Cons

"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware. "
PeerSpot user
Security Consultant at a consultancy with 51-200 employees
Verified user of Secureworks Taegis Managed XDR / MDR
Dec 7, 2020
Good for managing alerts, has great automatic responses, and is flexible with pricing

Pros

"The pricing is flexible."

Cons

"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
RO
Systems Administrator at a tech services company with 501-1,000 employees
Verified user of Secureworks Taegis Managed XDR / MDR
Mar 10, 2023
Their threat intel and integration are decent, but deploying the sensors is a headache

Pros

"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered. "

Cons

"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us. "
PeerSpot user
Pre-Sales Engineer at a computer software company with 501-1,000 employees
Verified user of Secureworks Taegis Managed XDR / MDR
Dec 11, 2022
Provides valuable machine learning and artificial intelligence detectors

Pros

"There are some patent pending detectors within the platform that provides a lot of value. "

Cons

"Dell Secureworks could improve its integration with other third-party solutions."