We're using Carbon Black through SecureWorks for antivirus and RedCloak agent for endpoint telemetry. We also use the SecureWorks XDR for vulnerability management.
Systems Administrator at a tech services company with 501-1,000 employees
Their threat intel and integration are decent, but deploying the sensors is a headache
Pros and Cons
- "Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
- "We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
What is our primary use case?
What is most valuable?
Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered.
What needs improvement?
We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us.
For how long have I used the solution?
I have used Secureworks for nearly a year.
Buyer's Guide
Secureworks Taegis Managed XDR / MDR
August 2024
![PeerSpot Buyer's Guide](https://www.peerspot.com/images/peerspot_logo_lt.png)
Learn what your peers think about Secureworks Taegis Managed XDR / MDR. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
800,688 professionals have used our research since 2012.
What do I think about the stability of the solution?
We haven't had many issues except for their NGAV solution.
How are customer service and support?
I rate Dell support seven out of 10. We have a customer success manager, a threat hunter, and a sales rep. They've given us some documentation on how to do stuff, but their customer success team has some room for improvement.
How would you rate customer service and support?
Neutral
How was the initial setup?
Setting up SecureWorks was straightforward overall, but rolling out their sensors was a headache. We still aren't fully deployed on all the endpoints. It's been a very manual process.
What other advice do I have?
I rate Dell SecureWorks seven out of 10. They're not terrible, but we feel like we could probably do better with a different vendor.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
![PeerSpot user](https://www.peerspot.com/assets/media/images/anonymous_avatar_x50-87dfede4.png)
Network Consultant at a computer software company with 201-500 employees
Solution that is easy to setup and integrate and has streamlined the management of information across our networks
Pros and Cons
- "This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
- "This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
What is most valuable?
This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable.
What needs improvement?
This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases. It would be beneficial if this solution could predict future outcomes based on what is happening on the servers. There is a degree of automation on the back-end but not the front-end.
For how long have I used the solution?
We have used this solution for six months.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution since it is cloud based and not an event based setup. Any product can be added as long as it is supported by the solution.
How are customer service and support?
We get support for this solution locally and not directly from the Secureworks team. This is a new product and so there are some delays in receiving support when we have contacted the solution's team directly.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
The implementation was done in-house but we have used a MSP for feedback, monitoring and SOPs.
What's my experience with pricing, setup cost, and licensing?
The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases.
What other advice do I have?
The advantage of using this solution is that the setup is done quickly and can be done in-house. This solution is also cheaper compared to others on the market. It has allowed us to integrate compliance and monitoring into our systems.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Secureworks Taegis Managed XDR / MDR
August 2024
![PeerSpot Buyer's Guide](https://www.peerspot.com/images/peerspot_logo_lt.png)
Learn what your peers think about Secureworks Taegis Managed XDR / MDR. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
800,688 professionals have used our research since 2012.
Systems Administrator at a tech services company with 501-1,000 employees
We have no SOC, so they help us monitor alerts, but integration with our other solutions could be better
Pros and Cons
- "We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
- "The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."
What is our primary use case?
We use ManagedXDR for vulnerability management.
What is most valuable?
We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us.
What needs improvement?
The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black.
How was the initial setup?
It's a hybrid environment. Secureworks' environment is entirely in the cloud, but we have some on-prem components like vulnerability scanners. We had to set up VMs for those and launch them.
After deployment, we maintain the vulnerability scanners and endpoints. We also need to configure the proactive response playbooks. Secureworks wasn't very helpful in getting those set up either.
What other advice do I have?
I rate Secureworks Taegis ManagedXDR seven out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Analyst at Detecon Al Saudia Co. Ltd.
Event monitoring and logging that is stable and easy to set up
Pros and Cons
- "The most valuable features are IDS and IPS."
- "In the next release of this solution, I would like to see file integrity monitoring."
What is our primary use case?
We use Dell Secureworks as our SIEM solution.
What is most valuable?
The most valuable features are IDS and IPS.
The knowledge base is up to date and easy to use.
What needs improvement?
Log integration should be improved. If they can add SIEM, the event monitoring, then that would be great.
Scalability is an area that needs to be improved.
In the next release of this solution, I would like to see file integrity monitoring. I also hope that they will provide threat intelligence scripts for free.
For how long have I used the solution?
I have been using Dell Secureworks for three years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
I would rate the scalability at 50%. We have been having a problem as we are shifting from a previous appliance to a virtual machine. I think that it is an issue of scalability.
How are customer service and technical support?
Our experience with technical support depends on the problem. Proactive support is good, but if it's something to do with health status then it is a hassle for us to find the correct department. We need to get a direct answer but it can take a lot of time.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Manager at T-Mobile
Staff was always knowledgeable, available and eager to help
What is our primary use case?
At my last company, which was a small health care operator, I needed to outsource threat management and vulnerability management. And using DSW with Qualys, supported by Palo Alto next-gen firewall worked extremely well for us.
How has it helped my organization?
Solved a fundamental problem that lets us all sleep well at night! The service lived up to its reputation as a leader in the space. Not surprisingly, false positives happened, but forced us to register our preferred handling, which were consistently managed per preference going forward.
What is most valuable?
Support staff is excellent. Staff was always knowledgeable, available and eager to help. It was not unusual that a support person went above and beyond what I expected.
What needs improvement?
GUI for resolving tickets is terrible. Non-intuitive, offering a dizzying array of options, often none of which made sense even for common problems. I ended up choosing "Other" way more than I should have had to, to categorize an issue resolution.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
![PeerSpot user](https://www.peerspot.com/assets/media/images/anonymous_avatar_x50-87dfede4.png)
Buyer's Guide
Download our free Secureworks Taegis Managed XDR / MDR Report and get advice and tips from experienced pros
sharing their opinions.
Updated: August 2024
Popular Comparisons
IBM Security QRadar
Binary Defense MDR
CrowdStrike Falcon Complete MDR
Arctic Wolf Managed Detection and Response
SentinelOne Vigilance
Fortra's Alert Logic MDR
Trend Micro Managed XDR
Bitdefender MDR
Adlumin Cybersecurity
ReliaQuest GreyMatter
Buyer's Guide
Download our free Secureworks Taegis Managed XDR / MDR Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions: