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Secureworks Taegis Managed XDR / MDR vs Trend Micro Managed XDR comparison

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Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Binary Defense MDR
Sponsored
Ranking in Managed Detection and Response (MDR)
7th
Average Rating
9.2
Number of Reviews
15
Ranking in other categories
No ranking in other categories
Secureworks Taegis Managed ...
Ranking in Managed Detection and Response (MDR)
8th
Average Rating
7.8
Number of Reviews
13
Ranking in other categories
Managed Security Services (1st)
Trend Micro Managed XDR
Ranking in Managed Detection and Response (MDR)
15th
Average Rating
8.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2024, in the Managed Detection and Response (MDR) category, the mindshare of Binary Defense MDR is 0.5%, up from 0.4% compared to the previous year. The mindshare of Secureworks Taegis Managed XDR / MDR is 5.9%, down from 7.8% compared to the previous year. The mindshare of Trend Micro Managed XDR is 1.6%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Christopher-Anderson - PeerSpot reviewer
May 17, 2024
Enables us to save by not hiring a team or relying on one person for security
We began seeing benefits as soon as MDR was in place, and activity started returning on the endpoints. However, I don't think we realized the full value. We added some other things and refined the configuration to ensure we got all the reports and caught everything. Binary Defense helped reduce the volume of security alerts, which varies significantly. There were about 4,000 to 15,000 attempts to log into 365 accounts. We isolated five user accounts that threat actors were exploiting. If they choose another user to mask, we can mitigate those on the spot without returning to them. We've hardened our security posture. Instead of observing the things that come through our network, we can actually act on them. We have a team behind us to notice what they're doing. We save money by not hiring a team or relying on one person for security. With MDR, we have a team behind us, enabling us to respond more efficiently instead of just watching things happen. While Binary Defense doesn't necessarily reduce the daily workload, it reduces our stress because we had to bootstrap solutions to prevent some things from happening. Now, we have Binary Defense protecting us. Binary Defense helps identify real threats instead of flagging activity that might be construed as negative. Their team takes much of the stress and guesswork out of how we execute our security program.
AH
Sep 8, 2023
Offers robust real-time monitoring capabilities but issues with stability of the solution
The deployment could definitely be improved. We still have some of the RedCloak agents. They don't have a remote-controlled uninstall. You have to manually connect to every machine to remove it. Taegis, that's not an issue with Taegis. Taegis actually does work that way. You can remove it. We push it out from Intune. But the RedCloak has tied it even after supposedly running the uninstall; it's still there. In future releases, if Taegis could come with bundled AV. It would be a great feature, which was actually one of the reasons why we moved to CrowdStrike because of the bundled solution.
SS
Apr 12, 2023
Good support, stable, and scalable
There is a need for greater integration of non-Microsoft devices. The integration capabilities and visibility of Trend Micro Managed XDR could be improved for Mac and Linux-based operating systems. While it is a strong product for Microsoft devices, there are currently some limitations when using other operating systems. We would like to have return reports generated from the logs that are being generated in our cloud environment. Additionally, it would be useful to have more comprehensive reports available as a product feature. Since all of our log data is stored in the cloud, it would be beneficial to generate graphical reports for management to review and for auditing purposes. This information can also be shared with potential committee members. Ultimately, it is the management who is providing the financing for using these products, so it is crucial to provide them with the necessary information. A current security report is of utmost importance to us, and it is essential to generate this report quickly to make informed decisions. Improving the support segment may aid in achieving this goal. Compatibility with custom applications, integration with new or third-party applications, and log parsing capabilities are areas where Trend Micro Managed XDR could be improved. It has been observed that the system does not pass all logs, and therefore vendor support may be needed to develop a custom solution to address this issue.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Binary Defense is comprehensive. We see most of the questionable activity. Once you see things a couple of times and are familiar with the processes, you know what those are. The level of activity is definitely favorable."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The case interface is Binary Defense MDR's most valuable feature."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"Our mean time to response has gone down. We're much faster with direct response and have more investigative capabilities than we did before."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The solution definitely made us way more aware of the possibilities out there."
"We can easily isolate affected machines in the network."
"The most valuable features are IDS and IPS."
"There are some patent pending detectors within the platform that provides a lot of value."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"The initial setup was very straight forward."
"The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive."
"The most valuable feature of Trend Micro Managed XDR is that it protects all of the layers."
"Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support."
"The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard."
"I appreciate the detection and response methodology used against virus and ransomware attacks."
 

Cons

"The current reporting system could benefit from improvement."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"I would like to get more reports from Binary Defense about what they're blocking."
"In the next release of this solution, I would like to see file integrity monitoring."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware."
"Dell Secureworks could improve its integration with other third-party solutions."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"The deployment could definitely be improved."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"It would be nice if the solution were a little more affordable."
"Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features."
"The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward."
"The main drawback is the lack of local language support in Oman."
"There is a need for greater integration of non-Microsoft devices."
"Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors."
 

Pricing and Cost Advice

"It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."
"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."
"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."
"From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."
"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."
"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."
"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."
"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."
"The Red Cloak agent is free."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"The pricing of Dell Secureworks is very reasonable."
"It is expensive but there is no better product than this."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"I rate the tool's pricing a six out of ten."
"There is a subscription needed to use Trend Micro Managed XDR. We are on an annual license."
"The solution's pricing falls within a reasonable range—it's not the most expensive option out there, nor the cheapest."
"Trend Micro's solutions are considerably more expensive than competitors."
"The solution is cost-effective."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Healthcare Company
8%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
22%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
Computer Software Company
21%
Government
8%
Comms Service Provider
7%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Binary Defense MDR?
The most valuable feature is reviewing tickets and the notes added by technicians.
What is your experience regarding pricing and costs for Binary Defense MDR?
The pricing is very competitive; it's on par with or below others. For those sensitive to pricing, I'd advise that th...
What needs improvement with Binary Defense MDR?
Sometimes, something may not install right; however, whenever we have challenges, they are very solution-oriented and...
What do you like most about Secureworks Taegis ManagedXDR?
The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, ...
What is your experience regarding pricing and costs for Secureworks Taegis ManagedXDR?
It is worth the money. It is expensive but there is no better product than this.
What needs improvement with Secureworks Taegis ManagedXDR?
The integration would look better with other products, with other EDRs, with other firewalls, with other older versio...
What do you like most about Trend Micro Managed XDR?
The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the us...
What is your experience regarding pricing and costs for Trend Micro Managed XDR?
Trend Micro's solutions are considerably more expensive, about three times higher than those of Symantec and Trustified.
What needs improvement with Trend Micro Managed XDR?
From a purely technological standpoint, Trend Micro is doing very well. They're recognized as a market leader accordi...
 

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response
Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
No data available
 

Overview

 

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR
RICOH, Owens and Minor
Unigel, DHR Health
Find out what your peers are saying about Secureworks Taegis Managed XDR / MDR vs. Trend Micro Managed XDR and other solutions. Updated: July 2024.
800,688 professionals have used our research since 2012.