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CrowdStrike Falcon Complete MDR vs Trend Micro Managed XDR comparison

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Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Binary Defense MDR
Sponsored
Ranking in Managed Detection and Response (MDR)
7th
Average Rating
9.2
Number of Reviews
15
Ranking in other categories
No ranking in other categories
CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
1st
Average Rating
8.6
Number of Reviews
78
Ranking in other categories
No ranking in other categories
Trend Micro Managed XDR
Ranking in Managed Detection and Response (MDR)
15th
Average Rating
8.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2024, in the Managed Detection and Response (MDR) category, the mindshare of Binary Defense MDR is 0.5%, up from 0.4% compared to the previous year. The mindshare of CrowdStrike Falcon Complete MDR is 17.2%, up from 16.1% compared to the previous year. The mindshare of Trend Micro Managed XDR is 1.6%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

CK
Jan 5, 2024
Offers excellent support, stability, and flexible pricing
The support is very timely and accurate. I would rate the support as a nine out of ten. The response times from Binary Defense have been in line with the agreed-upon statement of work. They have consistently followed through on the features and promises outlined in their quotes and statements of work. We are pleased with our overall partnership with Binary Defense and hope to see the relationship continue to grow. A good enterprise MDR provider, like Binary Defense, should feel like an extension of your team. Their approach makes it seamless and ensures the client feels supported, which might not be the case with other providers.
Kunal Bhujbal - PeerSpot reviewer
Feb 27, 2024
Uses AI-powered analytics, improves security posture, and automatically remediates threats
CrowdStrike's Falcon Complete service simplifies endpoint security by using a single sensor we install on our devices. Once installed, CrowdStrike's managed services take care of everything, including monitoring, threat detection, remediation, and alert management. Our customers only need to handle adding new users or groups. CrowdStrike Falcon Complete improves our ability to respond to and remediate cyber threats. CrowdStrike Falcon Complete boasts AI-powered analytics that hold significant promise. While I haven't used it personally, we'll be implementing it with a few clients. Once their quarterly reviews are completed, we should gain valuable feedback. The generative AI capabilities seem comprehensive, which is positive for our needs. The real-time threat-hunting capabilities stand out for us. Falcon Complete incident response feature works in the background where a team at the threat center reviews the detections and automatically remediates the threats. We're continually evolving our cybersecurity posture, and Falcon Complete has significantly improved our response time to cyber threats. We don't have an in-house SOC team so Falcon Complete has been crucial in helping with threat detection and resolution.
SS
Apr 12, 2023
Good support, stable, and scalable
There is a need for greater integration of non-Microsoft devices. The integration capabilities and visibility of Trend Micro Managed XDR could be improved for Mac and Linux-based operating systems. While it is a strong product for Microsoft devices, there are currently some limitations when using other operating systems. We would like to have return reports generated from the logs that are being generated in our cloud environment. Additionally, it would be useful to have more comprehensive reports available as a product feature. Since all of our log data is stored in the cloud, it would be beneficial to generate graphical reports for management to review and for auditing purposes. This information can also be shared with potential committee members. Ultimately, it is the management who is providing the financing for using these products, so it is crucial to provide them with the necessary information. A current security report is of utmost importance to us, and it is essential to generate this report quickly to make informed decisions. Improving the support segment may aid in achieving this goal. Compatibility with custom applications, integration with new or third-party applications, and log parsing capabilities are areas where Trend Micro Managed XDR could be improved. It has been observed that the system does not pass all logs, and therefore vendor support may be needed to develop a custom solution to address this issue.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The case interface is Binary Defense MDR's most valuable feature."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"Our mean time to response has gone down. We're much faster with direct response and have more investigative capabilities than we did before."
"I find the incident management feature valuable because it identifies new types of viruses and sends an alert to the console administrator to check the hardware."
"The most valuable feature of CrowdStrike Falcon Complete is the lightweight design, easily manageable portal, and minimal IT maintenance required."
"EDR and Next-Generation Antivirus (NGAV) are good features. The Spotlight feature is also good, and it also can detect patching-related vulnerabilities."
"The exposure management covers vulnerability management in discovery."
"It's not a signature-based solution, which is ideal for us."
"The overwatch module is the most valuable feature of CrowdStrike Falcon."
"I like Falcon's AI functionality and vulnerability management. That has been so helpful. Falcon Complete can manage vulnerabilities, quarantine threats, and do all kinds of forensic incident analysis. It's a lightweight solution that only uses 1% of the CPU, which is a game changer. Other EDRs have had high CPU usage."
"I am not a CrowdStrike fanboy, but as an IT leader, they make my life easy. I like proactive monitoring and remediation, so I do not have to guess or run around. They are doing everything for me."
"The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard."
"The most valuable feature of Trend Micro Managed XDR is that it protects all of the layers."
"The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive."
"Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support."
"I appreciate the detection and response methodology used against virus and ransomware attacks."
 

Cons

"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"The current reporting system could benefit from improvement."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"I would like to get more reports from Binary Defense about what they're blocking."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"The solution is geared more towards larger organizations, so it can be difficult for organizations with smaller budgets to utilize the solution."
"Crowdstrike could be cheaper. It's pricier than Carbon Black."
"The reporting could be better. It's not as good as it could be."
"Some dashboards can be very complex, but once you get to know them, it is very logical."
"The simplicity of CrowdStrike Falcon Complete's content control and firewall management should be improved."
"Its reporting feature could be user-friendly."
"The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French language."
"The solution should be lighter because it currently uses a lot of computing sources."
"The main drawback is the lack of local language support in Oman."
"Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features."
"Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors."
"There is a need for greater integration of non-Microsoft devices."
"The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward."
 

Pricing and Cost Advice

"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."
"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."
"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."
"It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."
"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."
"Binary Defense MDR is priced competitively and may be slightly lower than CrowdStrike."
"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."
"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."
"The average price is approximately $500 per customer."
"There is a standard license to use CrowdStrike Falcon Complete."
"The price is okay, although you're not going to get away cheap when it comes to security."
"There are different lengths of licenses available, such as three and five years. The price of CrowdStrike Falcon Complete is expensive."
"It is a fairly firm price. It is not the cheapest solution, but if you take the complete team into consideration, it is a great value."
"If you are looking from an IT standpoint, you get what you pay for. There is proactive monitoring in addition to the insurance policy. They do that better than others. Would you like it cheaper? Yes, but at what cost?"
"It's expensive. Its price varies because it's a modular solution."
"Its licenses are expensive for small-scale companies."
"The solution's pricing falls within a reasonable range—it's not the most expensive option out there, nor the cheapest."
"I rate the tool's pricing a six out of ten."
"The solution is cost-effective."
"There is a subscription needed to use Trend Micro Managed XDR. We are on an annual license."
"Trend Micro's solutions are considerably more expensive than competitors."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Healthcare Company
8%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
16%
Manufacturing Company
8%
Financial Services Firm
7%
Government
6%
Computer Software Company
22%
Government
8%
Comms Service Provider
7%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Binary Defense MDR?
The most valuable feature is reviewing tickets and the notes added by technicians.
What is your experience regarding pricing and costs for Binary Defense MDR?
The pricing is very competitive; it's on par with or below others. For those sensitive to pricing, I'd advise that th...
What needs improvement with Binary Defense MDR?
Sometimes, something may not install right; however, whenever we have challenges, they are very solution-oriented and...
What do you like most about CrowdStrike Falcon Complete?
It is a cloud-based solution. You can easily scale it.
What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
CrowdStrike has a reasonable price. It's a good price, but if CrowdStrike offered coupons or discounts on a monthly o...
What needs improvement with CrowdStrike Falcon Complete?
We find CrowdStrike Falcon Complete to have a steeper learning curve when it is deployed in certain industries such a...
What do you like most about Trend Micro Managed XDR?
The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the us...
What is your experience regarding pricing and costs for Trend Micro Managed XDR?
Trend Micro's solutions are considerably more expensive, about three times higher than those of Symantec and Trustified.
What needs improvement with Trend Micro Managed XDR?
From a purely technological standpoint, Trend Micro is doing very well. They're recognized as a market leader accordi...
 

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response
Falcon Complete
No data available
 

Overview

 

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR
Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
Unigel, DHR Health
Find out what your peers are saying about CrowdStrike Falcon Complete MDR vs. Trend Micro Managed XDR and other solutions. Updated: July 2024.
801,394 professionals have used our research since 2012.