Trend Micro Managed XDR Reviews

Name: Trend Micro Managed XDR
Brand: Trend Micro
Rating: 4.4 (5 reviews)

4.4 out of 5

5 reviews
100% willing to recommend

What is Trend Micro Managed XDR?

Trend Micro XDR applies the most effective AI and expert analytics to the activity data collected from its native sensors in the environment to produce fewer, higher-fidelity alerts. Global threat intelligence from the Trend Micro Smart Protection Network™ combined with expert detection rules continually updated from our threat experts maximize the power of AI and analytical models in unparalleled ways.

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Trend Micro Managed XDR is the #16 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give Trend Micro Managed XDR an average rating of 8.8 out of 10. Trend Micro Managed XDR is most commonly compared to CrowdStrike Falcon Complete MDR: Trend Micro Managed XDR vs CrowdStrike Falcon Complete MDR. Trend Micro Managed XDR is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.

Buyer's Guide

Managed Detection and Response (MDR)

January 2025

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Featured reviews

Akshay Srivastava

Lead Sales Manager & Unit Head - ICT at Khimji Ramdas

In the Omani market, the most critical component is the integration of VisionOne, sandboxing, and XDR, providing customers with comprehensive protection and peace of mind. This combination covers endpoint-to-server security comprehensively. The investigation capability of XDR has been helpful in incident response. There have been multiple events. Oman's security is very stable. It's not overly complex, but it's still strong for certain cybersecurity needs. Hackers often target high-value accounts, the backbone of Oman. That's why we implemented Trend Micro XDR, and they're very happy with it. They have a whole in-house team supporting them. We've had incidents where we were attacked, but Trend Micro XDR kept us secure. There have also been internal incidents due to a lack of knowledge, but endpoint security has been maintained thanks to Trend Micro. So, XDR's investigation capability has definitely been helpful.

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JhanzaibAwan

System Network Security Engineer at National Building Supply, Inc.

The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive. One of the biggest advantages of having Trend Micro Managed MDR is that it eliminates the burden on my shoulders. I don't have to hire a team, go through interviews, and hire analysts. Instead, I can just purchase it and their resource will handle everything, including remediation. I don't have to worry about anything. I have the dashboard to check logs, see what actions were taken, and review remediation efforts.

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Hesham Hady

Freelancer at a non-tech company with self employed

Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support. It is most effective in government, banking, and education sectors. Many customers are transitioning to it from other providers. The tool's most valuable feature is its threat detection capability. The system's ability to detect and hunt threats differentiates it from other solutions. It is highly effective in capturing threats that other vendors may miss. This capability is crucial in developing cybersecurity strategies, where AI and machine learning play significant roles. Integrating Trend Micro Managed XDR into existing infrastructure is straightforward, with a rating of four out of five for ease of integration. I have an optimistic opinion about it. They have been doing a very good job so far. So, I have positive feedback about what they are doing.

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Trend Micro Managed XDR mindshare

As of January 2025, the mindshare of Trend Micro Managed XDR in the Managed Detection and Response (MDR) category stands at 1.4%, down from 2.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Key learnings from peers

Last updated Dec 4, 2024

Valuable Features

Trend Micro Managed XDR excels with its detection and response methodology, protecting all layers and improving threat detection and response times. Users appreciate its ability to manage incidents without hiring additional teams. Integration of VisionOne and sandboxing provides comprehensive endpoint-to-server security, crucial for government, banking, and education sectors. Its investigation capability and AI-driven threat hunting set it apart, offering ease of integration and strong support. Users report enhanced cybersecurity strategies and positive experiences.

"The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard."
"Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support."
"The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive."

Room for Improvement

Trend Micro Managed XDR needs better support documents to enhance exploration and presentation. Enhanced integration with Mac and Linux systems is necessary. More automated features and graphical reporting from cloud logs would aid in management decision-making. Improving compatibility with custom and third-party applications could resolve log parsing issues. Its cost may deter SMEs, compared to Symantec and Trusted Security Solutions. Enhancing affordability and user interface would benefit broader adoption.

"The main drawback is the lack of local language support in Oman."
"The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward."
"Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors."

Pricing

Enterprise buyers note that Trend Micro Managed XDR requires a subscription, typically on an annual basis. Users highlight the tool as cost-effective, although its pricing is rated a six out of ten. Trend Micro's costs are considered significantly higher, approximately three times that of Symantec and Trustified. Nonetheless, the pricing is viewed as reasonable, positioned between the most and least expensive alternatives in the market.

"Trend Micro's solutions are considerably more expensive than competitors."
"The solution's pricing falls within a reasonable range—it's not the most expensive option out there, nor the cheapest."
"I rate the tool's pricing a six out of ten."

Service and Support

Trend Micro Managed XDR customer service is praised for its good technical assistance and helpful partner support. Local teams provide valuable aid, but challenges exist due to language barriers and routing to U.S.-based teams. Middle Eastern users prefer local language support. Previously, India-based support was satisfactory but not outstanding due to language and time zone issues. With the shift to Middle Eastern-based support, service quality has seen notable improvement.

Deployment

Initial setup complexity varies, hinging on environment recognition. It is generally straightforward, compatible with various operating systems, and user-friendly even on low-powered devices. With vendor support, some express satisfaction despite initial deployment causing downtime issues. CIOs highlight ease of installation and configuration. Customers in Oman often prefer on-premises deployment due to local laws. Setup has improved greatly with advancements in customer support, becoming more manageable over time.

Scalability

Trend Micro Managed XDR demonstrates strong scalability, consistently rated highly by users. They have effectively implemented it across various companies, noting its capacity to support numerous customers in cybersecurity operations. Many users express confidence in its ability to scale, reflected in high ratings. Multiple firms have successfully employed the platform for a diverse clientele, indicating robust performance in handling customer needs across different scales.

Stability

Trend Micro Managed XDR demonstrates impressive stability and reliability, with users reporting satisfaction comparable to an attachment to familiar technology, like an Apple phone. Ratings range from eight to nine out of ten, indicating robust consistency. Users express contentment, often sticking with it for extended periods without desire to switch. It effectively fulfills expectations, making it a preferred choice for those valuing consistent performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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