Compare BMC vs Dynatrace

BMC

Based on 455 reviews.

Dynatrace

Based on 348 reviews.

Latest Research

Buyer's Guide

BMC TrueSight Operations Management vs. Dynatrace

January 2025

Dynatrace vs. BMC TrueSight Operations Management

Updated: January 2025

Buyer's Guide

BMC TrueSight Operations Management vs. Dynatrace

January 2025

BMC TrueSight Operations Management vs. Dynatrace

Updated: January 2025

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

BMC TrueSight Operations Management

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

BMC Middleware Management

University of California, Leeds City Council, SAP

BMC Compuware Strobe

Chunghwa Telecom, Helvetia, Comerica Bank, Erste Group, Bank of Ireland, Southern Farm Bureau Casualty Insurance Company (SFBCIC)

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

Control-M

12 reviews

BMC Helix ITSM

12 reviews

BMC TrueSight Operations Management

10 reviews

Dynatrace

12 reviews

Ruxit [EOL]

0 reviews

Top Industries

Financial Services Firm

25%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Educational Organization

41%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John_Rooney
Vice President of Managed Services at Park Place Technologies
Park Place Technologies brought in TrueSight for three reasons. The first reason was the Presentation Server - the...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Maintenance Manager at a transportation company
We schedule the majority of our SAP jobs Control-M. We do that globally for all the production plants. We have tens...
Read full review of Control-M »
VinnieLima
Managing Director at VVL Systems
Primarily, it is to understand the cloud baseline against regulatory controls. The primary use case is to identify...
Read full review of BMC Helix Cloud Security »
Anonymous User
Application Performance Mnagement Specialist at a insurance company
* We collect performance data on all things, whether it's private cloud or physical servers. * We provide sizing...
Read full review of BMC TrueSight Capacity Optimization »
MarkFrancome
Senior System Specialist at a recruiting/HR firm
We are a large insurance company that uses BMC Control-M Managed File Transfer for batch processing and file...
Read full review of BMC Control-M Managed File Transfer »

Review 1 of 5

Barry Pieper
Manager, Performance Engineering at Medica Health Plans
We're a health plan, a health insurer. We're not a big one, we have about a million members. We are growing through...
Read full review of Dynatrace »

Review 1 of 1

Customer Service

Aishwarya Deshpande
BMC Consultant at Vyom Labs
The communication from the support is very helpful. I rate the support from BMC Control-M Managed File Transfer a...
Read full review of BMC Control-M Managed File Transfer »
MakhosonkeMatshoba
ESM Specialist at LetsCloudIT
I have not contacted the support from BMC Helix ITSM.
Read full review of BMC Helix ITSM »
Nagarajan Sankarammal
Automation Architect at a tech vendor
Recently, there are some bugs with the product development, which necessitated R&D's involvement, which isn't ideal....
Read full review of Control-M »
Patrick Byrne
Higher Executive Officer ICT at Irish Government
Support is helpful, and the online community is very good. There's the community forum, which I use regularly to find...
Read full review of Control-M »
Phanikumar Madiraju
Senior consultant specialist-ITID at a financial services firm
I rate the technical support an eight out of ten.
Read full review of BMC Remedy »
Matt L.
Batch Analyst at Ferrellgas Partners, L.P.
Their technical support is okay. Sometimes, just to get them to look at it, you have to run a utility called data...
Read full review of Control-M »
Pedro Fuentes
System Engineer at Community Loans of America, Inc.
I contacted their support a couple of times to ask them about an error that I did not understand. They have three...
Read full review of Control-M »
Sabyasachi Ghosh
Manager - Projects at Cognizant
When we face issues, we raise tickets to the support team, and they generally revert immediately within a day or a...
Read full review of BMC TrueSight Orchestration »
Anonymous User
Enterprise Architect at a retailer
Customer support from BMC is good but not excellent. We always expect more from support, so I would rate it between...
Read full review of Control-M »
Paul Wayland
VP Control-M Scheduling at Northern Trust
Most of the time we don't get the answers we're looking for. That's why we use a consultant company.
Read full review of Control-M »
Anonymous User
Head of Customer Operations at a comms service provider
Their technical support is pretty good.
Read full review of BMC Helix ITSM »
Jim Perrone
E-Business Engineer at a financial services firm
The technical support is extremely helpful. You can provide just a basic description of your case. If they need to,...
Read full review of Control-M »
Anonymous User
Senior BMC Remedy Consultant at a tech services company
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of BMC Helix ITSM »
Anonymous User
Infrastructure Operations Manager at Cognizant
Technical support is good.
Read full review of BMC TrueSight Server Automation »
Anonymous User
System Engineer at a manufacturing company
On a scale from one to ten, I would give their technical support a nine.
Read full review of BMC FootPrints Service Core »
Lokeswar Rao Pothuraju
SAP Solution Manager and Control-M Admin at a wholesaler/distributor
I would rate them an eight out of ten.
Read full review of Control-M »
Jill Wilkey
Technical Analyst at a financial services firm
When I have had to contact customer support they have been very helpful at resolving the issues.
Read full review of BMC Compuware Topaz Workbench »
Anonymous User
Consultant, Production Control Services at a tech services company
Customer Service: BMC service was excellent. Technical Support: Excellent.
Read full review of Control-M »
Anonymous User
BMC Remedy Technical Specialist at a tech services company
They are quick to respond, but could be a bit more helpful.
Read full review of BMC Helix ITSM »
Anonymous User
OS3 Product Development Lead at a tech services company
Customer support is fine.
Read full review of BMC Remedyforce [EOL] »
Anonymous User
RPA-WLA BU DIRECTOR at a tech services company
There are two types of support, that of the vendor and the other being full time. We are prioritized and receive the...
Read full review of BMC Helix Discovery »
Anonymous User
Technical Architect at a comms service provider
We have had no issues nor problems with BMC's technical support. With TrueSight Server Automation, we haven't really...
Read full review of BMC TrueSight Server Automation »
Anonymous User
Control-M Analyst at a retailer
The technical support is great. On their website, they have a knowledge base, where a lot of times, I find the answer...
Read full review of Control-M »
Gokilan Navarathinam
Solutions Architect at Tata Consultancy
I rate the technical support a nine out of ten.
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
Tech lead at a retailer
Their support is pretty good. I would rate them a nine out of ten. Sometimes, they take time. I had a couple of...
Read full review of Control-M »
Anthony Heilbronn
IT Specialist TWS at a financial services firm
I only really deal with bank clients. Control-M handles the technical support. I don't deal with them directly and...
Read full review of Control-M »
Clarence Snayers
Country Manager at Hatfield Christian Church
When incidents are escalated, they resolve them efficiently. For critical-level incidents, engineers come back and...
Read full review of BMC Remedy »
Gana Muthanna
Control-M Administrator at Cognizant
When we can't find a solution to an issue, we reach out to BMC customer support and they respond almost immediately....
Read full review of Control-M »
Jagdish Nayak
IT Architect/ Control-M Administrator at MultiPlan
The support was better previously. Nowadays, the support is less responsive and accurate, unlike the past ten years...
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
BMC Remedy ITSM Admin/Developer at a retailer
Its 50-50, sometimes its great, and other times, not.
Read full review of BMC Helix ITSM »

Review 1 of 30

Sathis-Kumar
Senior Manager at Bank of America
I have only interacted with support a few times but the team works closely with them and gives good feedback. I rate...
Read full review of Dynatrace »
FerencJordanics
System Engineer at a tech services company
The tool's support is hard to reach.
Read full review of Dynatrace »
Clifford Neilson
Service Delivery Manager at choice sourcing
I've had no issues with technical support.
Read full review of Dynatrace »
Anonymous User
Senior Software Engineer at a tech company
Customer support is pretty helpful. Two or three days back, we had some issues. We logged a p zero defect and they...
Read full review of Dynatrace »
Bacha Khoperia
Senior System Administrator at Public Service Development Agency
We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product...
Read full review of Dynatrace »
Anonymous User
Systems Admin
I have opened a couple tickets with technical support. I can't recall any of them off the top of my head, but I do...
Read full review of Dynatrace »
Anonymous User
IT Director at a insurance company
We have a guardian that helps us. He's knowledgeable and gives us the right answers.
Read full review of Dynatrace »
Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
Read full review of Dynatrace »
Anonymous User
Solutions Developer at a retailer
I have not used technical support but I think my coworker has. He has recommended it to me. He's like, "If you have...
Read full review of Dynatrace »
Anonymous User
Consultant at a tech services company
It's very good technical support. We don't have many issues with the product but when we have, we get very quick...
Read full review of Dynatrace »
Chris Green
Technical Lead at Royal Caribbean Cruises
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether...
Read full review of Dynatrace »
Anonymous User
Sr. Technical Consultant at a computer software company
The solution offers pretty good training modules, documentation, and community platforms. We're quite satisfied with...
Read full review of Dynatrace »
Anonymous User
Cloud Engineer at Clearsale
Their technical support is excellent.
Read full review of Dynatrace »
Anonymous User
IT Systems Admin at a insurance company
Tech support is great. You're able to get through the levels pretty fast, so it has been pretty good.
Read full review of Dynatrace »
Anonymous User
Senior Systems Administrator Leader/Performance Engineer at a tech services company
Customer Service: 10 out of 10 as they are great to work with. Technical Support: 9 out of 10, but it could be 10 out...
Read full review of Dynatrace »
Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor
We have called the technical support and most of the calls are returned quickly. Some of them will be a real...
Read full review of Dynatrace »
Anonymous User
Senior Solutions Consultant at a tech services company
Technical support is good. Dynatrace OneAgent is a pretty new tool in the market. In comparison to other products...
Read full review of Dynatrace »
Shikha Yadav
Senior Analyst APM at a manufacturing company
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing...
Read full review of Dynatrace »
Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
Read full review of Dynatrace »
Varaprasad
Senior Technical Lead
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of Dynatrace »
Luke Kabamba
Senior Solutions Architect at a tech services company
We didn't have to contact them because it was so great. The solution was taking care of itself. For example, if there...
Read full review of Dynatrace »
Anonymous User
Senior Manager Network Architecture at a logistics company
Technical support normally goes through our partner. The partner will then contact Dynatrace if they have an issue...
Read full review of Dynatrace »
Anonymous User
Manager Application Development at International Flavors & Fragrances Inc.
We did use technical support in the initial phase when we were struggling to get into the tool. We felt they were...
Read full review of Dynatrace »
SrikanthDoddi
Principal Member of Technical Staff at a tech vendor
My team reaches out to the Dynatrace technical support team whenever there's a connectivity issue, an issue with...
Read full review of Dynatrace »
Anonymous User
QA Performance Lead at a manufacturing company
Technical support is pretty good. Not only the technical support, but the upper managers, they are also very...
Read full review of Dynatrace »
Anonymous User
Sr. IT Manager eCommerce Operations at a retailer
Customer Service: Great relationship. They respond quick and are readily available to help. Technical Support: They...
Read full review of Dynatrace »
Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
Read full review of Dynatrace »
ReinhardWeber
Senior Product Manager at SAP CX
The technical support is great. We have a pretty good contract with Dynatrace for contacting support. They are pretty...
Read full review of Dynatrace »
Ruan Van Staden
Academic Application Support at a university
Every now and again, we contact technical because we have a few questions and they are very responsive and helpful....
Read full review of Dynatrace »
Anonymous User
Platform Engineer at a financial services firm
Anytime I can't find the answer immediately in docs or answers, I just open a ticket. They are very good about giving...
Read full review of Dynatrace »

Review 1 of 30

Technical Support

No Data Available

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