Compare BMC vs TIBCO

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

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Sample Customers

BMC Control-M Managed File Transfer

British Sky Broadcasting

Control-M

CARFAX, Tampa General Hospital, Navistar, Amadeus, Raymond James, Railinc

LogLogic

Astrium, Cerner, Children's Hospital, Effiage, Lavego, Plantronics, Skipton Building Society, The Body Shop, The Lowry, University of Manitoba

TIBCO Managed File Transfer

Endesa/Enel Group, Symantec, Visma Connect

Popular Solutions

Control-M

12 reviews

BMC Helix ITSM

12 reviews

BMC TrueSight Operations Management

11 reviews

TIBCO Spotfire

9 reviews

TIBCO Jaspersoft

10 reviews

TIBCO BusinessWorks

12 reviews

Top Industries

Financial Services Firm

25%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Financial Services Firm

23%

Computer Software Company

13%

Manufacturing Company

10%

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Alan Arnold
Enterprise Operations Manager at University of Alabama at Birmingham
We do a lot of file transfers. We've anywhere from 19,000 to 20,000 transfers on a monthly basis. Some of them are...
Read full review of BMC Control-M Managed File Transfer »
Ameet Darole
IT Service Delivery at Abcl
We used it for ticket management, handling user issues, and monitoring alerts.
Read full review of BMC Remedy »
Anonymous User
Maintenance Manager at a transportation company
We schedule the majority of our SAP jobs Control-M. We do that globally for all the production plants. We have tens...
Read full review of Control-M »
Ahmad ADNAN
Senior Account Executive at FDS
The company I work with, which is based in the UAE with branches in Dubai, Abu Dhabi, Saudi Arabia, and Jordan,...
Read full review of BMC Client Management »
ITManager610z9
IT Manager at a manufacturing company
We stood up an event management group and our responsibility is to monitor the entire company, globally: systems,...
Read full review of BMC TrueSight Operations Management »

Review 1 of 5

Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Amitava Roy
Principal Enterprise Architect (Cognizant Digital Business) at Cognizant
We use it for API management, as an API gateway. All those APIs have been published there, and we call them from...
Read full review of TIBCO Cloud API Management »
Choon Hwa Khoh
Head of Product Test at ams AG
TIBCO BusinessWorks is used as middleware for us.
Read full review of TIBCO BusinessWorks »
Srikanth Bhuvanagiri
Sr Technical Analyst at Sumtotal
We support the SumTotal function using Jasper as the LMS reporting system for listing available activities in the...
Read full review of TIBCO Jaspersoft »
Ray Odhiambo
Manager, Business Process Automation & Order Mngt Dvpt at Safaricom Ethiopia plc
We use TIBCO Spotfire for business intelligence purposes, to analyze data, and to generate reports for our business...
Read full review of TIBCO Spotfire »

Review 1 of 5

Customer Service

Arben Klaiqi
IT OM at IKEA
BMC provides great support. As managed service support, they are gold. It's not the product itself, it's the managed...
Read full review of BMC Helix Discovery »
Richard Meyer
System Engineer at a healthcare company
Technical support is very back-and-forth. That's one of my gripes about the support. We open a case, they ask us for...
Read full review of Control-M »
Jijil GHosh
ITSM Solution Architect at CyberMAK Information Systems W.L.L.
Under critical conditions when a ticket is raised under critical conditions, the solution's technical support team...
Read full review of BMC Helix Monitor »
RajkumarK
Senior Production Analyst at Victoria's Secret
My opinion on BMC's technical support is positive. Whenever we encounter issues with the applications we support,...
Read full review of BMC Helix ITSM »
Fairoz Gadad
Project Manager at a computer software company
I would rate the customer service around seven out of ten. There is a need for improvement in the support side,...
Read full review of BMC Helix Discovery »
Danny Quezada
Developer at a tech services company
The tool's support is good.
Read full review of BMC TrueSight Operations Management »
JoseQuintero1
Senior Services Manager at a tech services company
I rate BMC support a solid nine out of ten. I say nine because I never give a ten to anyone.
Read full review of Control-M »
JonathanShilling
System Analyst II at a energy/utilities company
I haven't had direct contact with their tech support. Some of my colleagues have mentioned that it can be frustrating...
Read full review of BMC TrueSight Server Automation »
Nagarajan Sankarammal
Automation Architect at a tech vendor
Recently, there are some bugs with the product development, which necessitated R&D's involvement, which isn't ideal....
Read full review of Control-M »
Ameet Darole
IT Service Delivery at Abcl
BMC's support is generally good. However, BMC works through intermediaries or vendors for support, so you don't...
Read full review of BMC Remedy »
Phanikumar Madiraju
Senior consultant specialist-ITID at a financial services firm
I rate the technical support an eight out of ten.
Read full review of BMC Remedy »
Anonymous User
Information Security GRC Senior Consultant
We work closely with technical support. There is always room for improvement but in general I'm satisfied. It's not...
Read full review of BMC TrueSight Vulnerability Management »
Anonymous User
Data Center Operations Supervisor at a non-tech company
The technical support is great. They get it back to you right away. As soon as you open up a ticket, they are on it....
Read full review of Control-M »
Anonymous User
Senior Systems Engineer at a tech services company
Customer Service: Customer service is good. Technical Support: 7 out of 10. Tech support should be improved. There is...
Read full review of BMC Helix ITSM »
Ernest Szeideman
Senior Security Solution Architect at a comms service provider
A lot of the support is quite good. They really want to help. There are two different teams in support right now....
Read full review of BMC TrueSight Network Automation »
Anonymous User
IT Engineer at a financial services firm
Technical support for this solution is good. We have premier support, which is in our contract, so we get support...
Read full review of BMC FootPrints Service Core »
Anonymous User
Tech Lead at a tech services company
BMC was very helpful in those areas where we submitted tickets. Overall their technical support was very good. It...
Read full review of BMC TrueSight Server Automation »
Anonymous User
BMC Remedy/ITSM Administrator and Consultant at a tech services company
Customer Service: Customer Service does vary. It all depends on your Account Manager. The good ones can be a real...
Read full review of BMC Helix ITSM »
Anonymous User
Senior Technical Consultant at a tech services company
The technical support is good. I've used them many times for technical issues. So far, their support has been good...
Read full review of Control-M »
Anonymous User
Application Performance Mnagement Specialist at a insurance company
Because we've used the product for 20 years we have direct lines to product management and to the leads. But I'll be...
Read full review of BMC TrueSight Capacity Optimization »
Anonymous User
Infrastructure Operations Manager at Cognizant
Technical support is good.
Read full review of BMC TrueSight Server Automation »
ITManager610z9
IT Manager at a manufacturing company
Tech support varies, it depends on who you get. The first-tier is pretty good. If you get the right guy, it's...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Support for Development Teams on Mainframe at CNP TI
The customer service of Compuware and its technical support is at a really standard level.
Read full review of BMC Compuware ISPW »
Anonymous User
IT Developer III at a government
Compuware's product support is pretty decent, but their support model can be better. I would rate them an eight out...
Read full review of BMC Compuware Xpediter »
Imraan Grace
Software Developer at Money Gram
We contacted the support team for a failover issue. They fixed the error remotely.
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
IT Mainframe Lead Developer at a consumer goods company
Customer Service: I never had to contact customer service. Technical Support: I never had to contact technical support.
Read full review of BMC Compuware Xpediter »
Anonymous User
Lead Consultant at a media company
Jesse, my account manager, is very prompt and he answers all my questions in a timely manner. We have hardly reached...
Read full review of Control-M »
JaredDean
VP Cloud Operations at VVL systems
Tech support is top-notch. They were very responsive and eager to help get the problem resolved.
Read full review of BMC Helix Cloud Security »
Anonymous User
Solutions Architect at a computer software company
The technical support is good.
Read full review of BMC Helix ITSM »
Dipen Mehta
Team Lead at Atos
Technical support is good.
Read full review of BMC TrueSight Operations Management »

Review 1 of 30

Mohammed Aljazayeerly
Technical and Delivery Manager (Integration) at United Delta
The technical support is not great. Whenever we open a ticket for TIBCO Mashery API Management, they tell us that we...
Read full review of TIBCO Cloud API Management »
Fuad Mammadli
Deputy Chief Financial Officer at Unibank
My company's IT team provides us with technical support for the product whenever required.
Read full review of TIBCO Spotfire »
Joshua Rule
Senior Integration Consultant at a computer software company
The solution's technical support is very attentive. I rate the technical support a nine out of ten.
Read full review of TIBCO Managed File Transfer »
Nilesh Tarlekar
Associate Consultant at Tata Consultancy
I've never had to contact support.
Read full review of TIBCO Managed File Transfer »
Erez Litmanovitch
Manager, Delivery at Yael
The technical support is good but it depends on which region we are dealing with because they have support in India...
Read full review of TIBCO BusinessWorks »
Ray Ochieng
Integration Lead at a comms service provider
In terms of support, sometimes we get the engineers that are assigned. They don't understand the internal workings of...
Read full review of TIBCO ActiveMatrix BPM »
Mohsin Pathan
Associate Vice President - Solutions, presales & services at Bahwan CyberTek
Technical support is very good. There are a few products in TIBCO. There’s the core streaming, master return...
Read full review of TIBCO Spotfire »
Choon Hwa Khoh
Head of Product Test at ams AG
The technical support is responsive and very helpful.
Read full review of TIBCO BusinessWorks »
ILGAR SARIJANLI
Head of Analitics and Data Management at Bank Respublika
The solution does not have good documentation or a strong community to help you. That said, I' e never had issues...
Read full review of TIBCO Spotfire »
AnkurMathur
Solutions Architect at Majesco
Since we use basic features, we generally do not require support.
Read full review of TIBCO Jaspersoft »
Anonymous User
Data Architect at a pharma/biotech company
As our SI partner interacted and we did not interact directly with the TIBCO support we would not be able to comment...
Read full review of TIBCO EBX »
Anonymous User
Senior Consutant at a tech services company
When it comes to technical support, TIBCO has an internal support team who provide us very good support.
Read full review of TIBCO Enterprise Message Service »
Anonymous User
National Integration Lead at a tech services company
The technical support is very good.
Read full review of TIBCO EBX »
Mohamed AbdElHak
Integration support supervisor at EBC
I have used TIBCO support several times, and I had a good experience.
Read full review of TIBCO Enterprise Message Service »
Anonymous User
Senior BI Consultant at a tech services company
They are awesome. Tibco has a support cell and we can raise a ticket that has an SLA for them. Also, there is a large...
Read full review of TIBCO Spotfire »
Mohamed AbdElHak
Integration support supervisor at EBC
I think TIBCO's frontline support isn't good, but you can escalate the ticket to the second level if it is during...
Read full review of TIBCO BusinessWorks »
Samuel-Kwahene
Executive: Enterprise Integration Solutions at OneConnect Solutions
The technical support is fine. Initially, we try to solve an issue ourselves, if we can't we will go to the TIBCO...
Read full review of TIBCO Data Science »
Anonymous User
Consultant at a consultancy
Technical support is average; however, the user conferences that are held regionally and nationally provide a lot of...
Read full review of TIBCO Spotfire »
Anonymous User
IT Analyst at a tech services company
Technical support is 8/10.
Read full review of TIBCO Spotfire »
Anonymous User
Specialist Geosciences Data Consultant at a energy/utilities company
We don't connect directly with TIBCO because we have our own technical support in the company.
Read full review of TIBCO Spotfire »
Anonymous User
CEO at a financial services firm
I have never communicated with TIBCO's technical support directly. I only need to communicate sometimes with the...
Read full review of TIBCO BusinessWorks »
reviewer982592
Solutions Architect at a transportation company
Getting support from TIBCO on a particular issue takes a lot of turnaround time.
Read full review of TIBCO BusinessWorks »
Prasanna Badam
Senior Manager at a insurance company
Their support is excellent, but currently, their resolution timelines are quite high for stability-related issues...
Read full review of TIBCO ActiveMatrix Service Bus »
Rodrigo Carvalhal
Senior Engineer at BNP Paribas
Every time we need customer support, we call them, and they answer in time and give us a solution.
Read full review of TIBCO ActiveMatrix BPM »
Federico Pulice
Senior Consultant at Provincia
Their technical support is good. I've had to reach out a few times when I couldn't resolve something myself, and they...
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
Integration Architect at a media company
Their customer support was pretty good. They resolved the problem every time, but sometimes there were technical...
Read full review of TIBCO Cloud API Management »
Anand-Kumar
Head of Architecture at a insurance company
In terms of technical support - it can be improved. I would give support a 7 out of 10.
Read full review of TIBCO EBX »
Anonymous User
Integrating Manager at a manufacturing company
We have access to the technical support, though from a technical support perspective, I do feel this is one of the...
Read full review of TIBCO Spotfire »
Fabio Ferri
Managing Director at Catenate
Their technical support is really excellent.
Read full review of TIBCO BusinessWorks »
Anonymous User
Development Engineer at a tech services company
Customer support is very efficient.
Read full review of TIBCO BusinessWorks »

Review 1 of 30

Technical Support

No Data Available

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