Compare Cambium Networks vs Ubiquiti Networks

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

Cambium Networks Wireless WAN

Wireless Etc, Agricultural Technology Company in Brazil, Redfox, SKYNET, HOUSTON COUNTY BOARD OF EDUCATION, APPLEBEE’S

Ubiquiti Wireless

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, British Armed Forces, Arcadia School District, Moscow - Enforta

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Popular Solutions

Cambium Networks Wireless WAN

14 reviews

Cambium Networks Wireless LAN

10 reviews

Ubiquiti Wireless

20 reviews

Ubiquiti UniFi Switches

25 reviews

Ubiquiti WLAN

22 reviews

Top Industries

Comms Service Provider

13%

Computer Software Company

13%

Manufacturing Company

Educational Organization

13%

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Said Souhaiel
Operations Director at Conecty
We install a public Wi-Fi system. The transport network is one hundred percent optical fiber from our collection...
Read full review of Cambium Networks Wireless LAN »
Udit Narayan
Senior Engineer IT Networking at JSW
Currently, we are using it for both point-to-point and point-to-multipoint connectivity. We are using it for media...
Read full review of Cambium Networks Wireless WAN »

Review 1 of 2

Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
I'm using Ubiquiti WLAN for many installations. We recently deployed 640 wireless links for just one contract. On...
Read full review of Ubiquiti WLAN »
Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
We sell most of the switches for projects that require PoE switches. 95% of the switches we sell are PoE.
Read full review of Ubiquiti UniFi Switches »
Brian Massey
Network Administrator at a educational organization
Ubiquiti is the primary wireless solution for my workplace, and we'll likely continue to use it for a while. With a...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

Udit Narayan
Senior Engineer IT Networking at JSW
Cambium's technical support is reliable, especially in remote locations. We get proper support. The services of...
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Martin Braconi
Solutions Architect at Intic
We access the technical support services through ticket registration. Additionally, two engineers in different cities...
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Md Anwar Hossain
Technical Manager Cambium Products at AFCwave
There is a ticketing system for technical support. If I put the ticket, there are various priorities - high, medium,...
Read full review of Cambium Networks Wireless LAN »
Said Souhaiel
Operations Director at Conecty
Customer service and support are rated seven out of ten. The support requires significant improvement to help set the...
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Mike Scofield
Director of Technology at Zion Elementary School District 6
The technical support is great. Tech support has been excellent, despite the fact that they have been sold a few...
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EzraGallery
Head Of Operations at Infinity Plus One
Technical support is great. They'll come right to us if necessary. We are very pleased with their level of support.
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Md Anwar Hossain
Technical Manager Cambium Products at AFCwave
The technical team is very horrible. If our company raises a ticket, the support team just keeps giving feedback,...
Read full review of Cambium Networks Wireless LAN »
Said Souhaiel
Operations Director at Conecty
Technical support from Cambium Networks Wireless has been very helpful
Read full review of Cambium Networks Wireless WAN »
Ghayas Uddin
IT Specialist at Indus Motor Company
My company doesn't use the direct support provided by the vendor and has to seek help from a third party. Some of the...
Read full review of Cambium Networks Wireless WAN »
Jørgen U. Poulsen
Chief Consultant at Augmented Copenhagen
We do not have a direct contract with Cambium. However, our integrator provides support. They open tickets with...
Read full review of Cambium Networks Wireless WAN »
Haris Razaq
IT & Infrastructure Manager at Elite Smart Innovations
There is room for improvement in the support. As for the MPMs (Managed Performance Metrics) on the pricing portal, no...
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Md. Al Imran Chowdhury
Cyber Security Analyst at Link3 Technologies
For the wireless solution, I didn't use any support from Cambium, so I don't have any idea about Cambium's support.
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ABDURRAHIM
Deputy Manager - Radio Frequency Planning at X-Net Ltd.
I have not used technical support.
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Cristian Salcedo
CTO at Tecsud S.p.A.
The support for Cambium Networks Wireless LAN can be inconsistent at times, as it is based in India and you may...
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John Ramsey
Managing Director at Applied Technologies Group
Technical support is very knowledgeable.
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ChandanSingh3
Technical Assistant at Cenral Group
We found the customer support team to be very responsive. However, they have a very rigid process of asking basic...
Read full review of Cambium Networks Wireless LAN »
Tahmeed Syed Golam
Executive at Integra Technologies Limited
We haven't really had a chance to talk with technical support. We haven't had the solution that long and haven't...
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ABDUR_RAHIM
Deputy Manager - Radio Frequency Planning at RF-SMART
The technical support team is customer-friendly.
Read full review of Cambium Networks Wireless LAN »
Sami Alomaisy
Manager at global trading
We open a ticket, and they respond to us quickly. Somebody calls us within a day.
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Subhashis Sahoo
Senior Solution Architect at Quess Corp Limited
The solution provides good technical support.
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Laercio Alexandrino
Owner at Triade
The technical support could be better.
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JigneshPatel1
System engineer at Colourtex Ind Ltd
We have to register an online support case, and the support engineer will support us easily. I could easily...
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Tahmeed Syed Golam
Executive at Integra Technologies Limited
I have not used the technical support from Cambium Networks Wireless WAN.
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Anonymous User
ICT Professional at a comms service provider
The solution's customer service is good.
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Manish Nalawade
Owner at it logic
Technical support is good in India. The company provides us with technical support in all areas.
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Muhammed Amimul Ehsan
AGM at Partex Star Group
I think support could be better and more efficient.
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JigneshPatel1
System engineer at Colourtex Ind Ltd
We rate our experience with customer service and support as ten out of ten.
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Muhammed Amimul Ehsan
AGM at Partex Star Group
Usually, we get technical support from our vendor. We're satisfied with the support we get for Cambium Networks...
Read full review of Cambium Networks Wireless LAN »
Mahamat Abdelkerim Adam
CEO at Hitech Sarl
I've never personally dealt with technical support, therefore I can't speak to their level of service.
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Roy Prado
Consultant at ACFW
Based on the feedback I've received, there's always someone ready to respond globally, regardless of the time zone,...
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Review 1 of 30

Director_45785
Director at Innate technology
We use the local support rather than the Ubiquiti technical support. We have our own team to maintain the products.
Read full review of Ubiquiti UniFi »
Jorge Costa Neves
IT Advisor at Silopor SA
I have not used technical support for Ubiquiti Wireless.
Read full review of Ubiquiti Wireless »
Olubosola Olusanya
Chief Technology Officer at Super Digital Highways Ltd
Ubiquiti don't support direct channels. You have to go through the retailer or distributor to obtain the devices....
Read full review of Ubiquiti WLAN »
Sachin Vinay
Assistant Manager-Networks at Amrita
Technical support is good.
Read full review of Ubiquiti Wireless »
Wayne Cook
Owner at Virtually Anywhere Interactive
No tech support is perfect, but their response time could be better. However, they are very knowledgeable once they...
Read full review of Ubiquiti Wireless »
Director_45785
Director at Innate technology
The technical support could be better. There are delays in response.
Read full review of Ubiquiti WLAN »
Paul Robbertze
Technical Support Manager at It Outsourced
We get good support from our reseller, but I find Ubiquiti's technical support not great at all. I've only dealt with...
Read full review of Ubiquiti UniFi Switches »
ESTEE Gabriel Carpio
Senior Solutions Architect at TechConek Philippines Inc.
We don't usually communicate directly with Ubiquiti technical support, but we try to participate in the Ubiquiti...
Read full review of Ubiquiti WLAN »
Roderick Mighty
Manager at MVO Traders
I reach out to customer support only for highly technical issues, but oftentimes, the support team cannot provide a...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Network Administrator at a tech services company
Customer Service: Very good.Technical Support: Excellent.
Read full review of Ubiquiti Wireless »
Mariusz Czarnecki
CEO at SoniqSoft JRMM sp. z o.o. s.k.
We have no objections and nothing to complain about with their technical support. Everything is fine.
Read full review of Ubiquiti Wireless »
EtienneOosthuizen
Owner at Puricon
The documentation provided for Ubiquiti WLAN is sufficient. While network engineers might benefit from additional...
Read full review of Ubiquiti WLAN »
MohammadSalman
Consultant and technical support at joudeh center for computer and modern software
The technical support services are good.
Read full review of Ubiquiti UniFi Switches »
Edgard Chognika
Technician at a security firm
The support for Ubiquiti UniFi Switches is not satisfactory. If you purchase one, it can be difficult to get adequate...
Read full review of Ubiquiti UniFi Switches »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
The one bad part, it is almost nonexistent and relies on a user community.
Read full review of Ubiquiti UniFi »
Henrique Barjas
Infrastructure Manager at a energy/utilities company
I have never contacted technical support.
Read full review of Ubiquiti WLAN »
Anonymous User
Responsable IT at a individual & family service
I have not been in contact with technical support.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Network Administrator at a consultancy
I have not had the opportunity to speak with the technical people, although the UniFi knowledge base is a very good...
Read full review of Ubiquiti UniFi »
Walter Shelver
Owner at CableWeb
The technical support for this solution is very good. Even contacting support from South Africa, it only took me an...
Read full review of Ubiquiti Wireless »
Paul Traynor
Owner at Gallops Investments
I have not contacted technical support. I have read through the documentation.
Read full review of Ubiquiti UniFi Switches »
DImo Dimov
R&D Engineer IC Design at inLab Ltd
The customer support was decent, we had no issues.
Read full review of Ubiquiti Wireless »
Anonymous User
Supervisor of IT Infrastructure & Cybersecurity at a comms service provider
The community forums are very populated with others that are more than willing to help. The biggest concern with this...
Read full review of Ubiquiti UniFi »
Anonymous User
Co-Founder
Adequate
Read full review of Ubiquiti Wireless »
Nadeem Nasir
Management Information Systems Specialist at Handi Quilter, Inc.
I would give them the lowest number. That's what they've earned, and that's what they deserve. That has nothing to do...
Read full review of Ubiquiti Wireless »
Patrick Van Gorp
ICT department at Klein Seminarie
I have only once contacted support via mail.
Read full review of Ubiquiti WLAN »
PeterMuiruri
IT Manager at Pride in Azure
Ubiquiti UniFi Switches' support is good.
Read full review of Ubiquiti UniFi Switches »
MichaelCinco
Information Technology Supervisor at JLR Construction and Aggregates Inc.
I don't find technical support very useful. I usually use forums or community support. I haven't tried to call...
Read full review of Ubiquiti Wireless »
Anonymous User
IT System Technician at a computer software company
I have not contacted technical support.
Read full review of Ubiquiti Wireless »
Puji Rachmanto
lecture at Poltekkes jakarta 2
We're extremely disappointed with Ubiquiti support. We need more local support.
Read full review of Ubiquiti Wireless »
Damnam BAGOLIBE
Security engineer at ARCEP Togo
We've never dealt with technical support in the past.
Read full review of Ubiquiti Wireless »

Review 1 of 30

Technical Support

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