Compare Cambium Networks vs Ubiquiti Networks

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

Cambium Networks Wireless WAN

Wireless Etc, Agricultural Technology Company in Brazil, Redfox, SKYNET, HOUSTON COUNTY BOARD OF EDUCATION, APPLEBEE’S

Ubiquiti Wireless

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, British Armed Forces, Arcadia School District, Moscow - Enforta

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Popular Solutions

Cambium Networks Wireless WAN

14 reviews

Cambium Networks Wireless LAN

10 reviews

Ubiquiti Wireless

16 reviews

Ubiquiti UniFi Switches

26 reviews

Ubiquiti WLAN

22 reviews

Top Industries

Comms Service Provider

13%

Computer Software Company

12%

Manufacturing Company

Educational Organization

13%

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Said Souhaiel
Operations Director at Conecty
We install a public Wi-Fi system. The transport network is one hundred percent optical fiber from our collection...
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Udit Narayan
Senior Engineer IT Networking at JSW
Currently, we are using it for both point-to-point and point-to-multipoint connectivity. We are using it for media...
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Review 1 of 2

Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
I'm using Ubiquiti WLAN for many installations. We recently deployed 640 wireless links for just one contract. On...
Read full review of Ubiquiti WLAN »
Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
We sell most of the switches for projects that require PoE switches. 95% of the switches we sell are PoE.
Read full review of Ubiquiti UniFi Switches »
Nadeem Nasir
Management Information Systems Specialist at Handi Quilter, Inc.
It is used in an office environment. We had an incorrect deployment. Office Ubiquiti access points were deployed in...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

Ghayas Uddin
IT Specialist at Indus Motor Company
My company doesn't use the direct support provided by the vendor and has to seek help from a third party. Some of the...
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EzraGallery
Head Of Operations at Infinity Plus One
Technical support is great. They'll come right to us if necessary. We are very pleased with their level of support.
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Md Anwar Hossain
Technical Manager Cambium Products at AFCwave
There is a ticketing system for technical support. If I put the ticket, there are various priorities - high, medium,...
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Mike Scofield
Director of Technology at Zion Elementary School District 6
The technical support is great. Tech support has been excellent, despite the fact that they have been sold a few...
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Udit Narayan
Senior Engineer IT Networking at JSW
Cambium's technical support is reliable, especially in remote locations. We get proper support. The services of...
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Said Souhaiel
Operations Director at Conecty
Customer service and support are rated seven out of ten. The support requires significant improvement to help set the...
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Haris Razaq
IT & Infrastructure Manager at Elite Smart Innovations
There is room for improvement in the support. As for the MPMs (Managed Performance Metrics) on the pricing portal, no...
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Jørgen U. Poulsen
Chief Consultant at Augmented Copenhagen
We do not have a direct contract with Cambium. However, our integrator provides support. They open tickets with...
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ABDURRAHIM
Deputy Manager - Radio Frequency Planning at X-Net Ltd.
I have not used technical support.
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Md Anwar Hossain
Technical Manager Cambium Products at AFCwave
The technical team is very horrible. If our company raises a ticket, the support team just keeps giving feedback,...
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MahmoudOmar
Network Security Engineer at Techparks
Technical support is not great but not too bad either. They are slow at times.
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JigneshPatel1
System engineer at Colourtex Ind Ltd
We rate our experience with customer service and support as ten out of ten.
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Tahmeed Syed Golam
Executive at Integra Technologies Limited
I have not used the technical support from Cambium Networks Wireless WAN.
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Anonymous User
ICT Professional at a comms service provider
The solution's customer service is good.
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Sami Alomaisy
Manager at global trading
We open a ticket, and they respond to us quickly. Somebody calls us within a day.
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DImo Dimov
R&D Engineer IC Design at inLab Ltd
Technical support has been good.
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Subhashis Sahoo
Senior Solution Architect at Quess Corp Limited
The solution provides good technical support.
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Laercio Alexandrino
Owner at Triade
The technical support could be better.
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Roy Prado
Consultant at ACFW
Based on the feedback I've received, there's always someone ready to respond globally, regardless of the time zone,...
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Mahamat Abdelkerim Adam
CEO at Hitech Sarl
I've never personally dealt with technical support, therefore I can't speak to their level of service.
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Tahmeed Syed Golam
Executive at Integra Technologies Limited
We haven't really had a chance to talk with technical support. We haven't had the solution that long and haven't...
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ChandanSingh3
Technical Assistant at Cenral Group
We found the customer support team to be very responsive. However, they have a very rigid process of asking basic...
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ABDUR_RAHIM
Deputy Manager - Radio Frequency Planning at RF-SMART
The technical support is outstanding. I would rate it nine out of ten.
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John Ramsey
Managing Director at Applied Technologies Group
Technical support is very knowledgeable.
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Manish Nalawade
Owner at it logic
Technical support is good in India. The company provides us with technical support in all areas.
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Muhammed Amimul Ehsan
AGM at Partex Star Group
Usually, we get technical support from our vendor. We're satisfied with the support we get for Cambium Networks...
Read full review of Cambium Networks Wireless LAN »
ABDUR_RAHIM
Deputy Manager - Radio Frequency Planning at RF-SMART
The technical support team is customer-friendly.
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Cristian Salcedo
CTO at Tecsud S.p.A.
The support for Cambium Networks Wireless LAN can be inconsistent at times, as it is based in India and you may...
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JigneshPatel1
System engineer at Colourtex Ind Ltd
We have to register an online support case, and the support engineer will support us easily. I could easily...
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Muhammed Amimul Ehsan
AGM at Partex Star Group
I think support could be better and more efficient.
Read full review of Cambium Networks Wireless WAN »

Review 1 of 30

ESTEE Gabriel Carpio
Senior Solutions Architect at TechConek Philippines Inc.
We don't usually communicate directly with Ubiquiti technical support, but we try to participate in the Ubiquiti...
Read full review of Ubiquiti WLAN »
ESTEE Gabriel Carpio
Senior Solutions Architect at TechConek Philippines Inc.
I rated technical support as an eight out of ten because we rarely need to call them. Instead, we usually email the...
Read full review of Ubiquiti Wireless »
SimonWalker
IT Manager at Redeemer Baptist School
I am very satisfied with Ubiquiti's tech support.
Read full review of Ubiquiti UniFi Switches »
Alejandro Del Rosal
Business Development Manager at Comunicaciones Reunidas, S.L.
The customer service and support are bad. They don't have local technical support. It's practically impossible to...
Read full review of Ubiquiti UniFi Switches »
MarekSzafrański
Senior Core Network Engineer at Eurofins
I haven't used the tool's technical support.
Read full review of Ubiquiti WLAN »
Puran Rai
Chief Executive Officer at Nexus Technology
Ubiquiti's technical support is satisfactory.
Read full review of Ubiquiti WLAN »
Jorge Costa Neves
IT Advisor at Silopor SA
I have not used technical support for Ubiquiti Wireless.
Read full review of Ubiquiti Wireless »
Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
There are some delays with support responses. However, the actual support for detailed questions is tremendous. If I...
Read full review of Ubiquiti UniFi Switches »
George Ferns
Solution Architect - Networking and IoT at a wholesaler/distributor
Ubiquiti Wireless doesn't have any support that you can call. I've used their online support and it's not great. Part...
Read full review of Ubiquiti Wireless »
Volodymyr Khorenzhyi
Network Engineer at Thunder Software Technology Co., Ltd.
I've never had any issues with the product and therefore have never contacted support. I can't speak to how helpful...
Read full review of Ubiquiti Wireless »
ThomasWilke
CEO at CITOM
We have not been in touch with official technical support from Ubiquiti. There's a big community that supports you if...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Manager at a tech services company
We've found that their online resources are excellent. We've found every answer we needed online, therefore, we've...
Read full review of Ubiquiti Wireless »
CandelarioDimas
System Engineer at DIMASOFT.NET
Technical support is very poor, this is an area needing improvement. It is difficult to find someone qualified here...
Read full review of Ubiquiti Wireless »
Jambunathan_MS
Manager ITeS at a tech services company
The level of support is limited. When I am stuck with any technical issues, it takes a long time to fix. In fact, the...
Read full review of Ubiquiti UniFi »
Anonymous User
President at a tech services company
There isn't really technical to speak of. You can't just call anyone. You have only an online community. I only...
Read full review of Ubiquiti Wireless »
AlexChubarov
Network and CyberSecurity Engineer at Nextro
They are good. In the last year, we did not have any issues with their switches.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Administrator
Customer support will depend on the integrator.
Read full review of Ubiquiti UniFi Switches »
Manish Nalawade
Owner at it logic
There is no technical support by parent companies. In India, there is only the import product. There is no channel or...
Read full review of Ubiquiti Wireless »
MichaelCinco
Information Technology Supervisor at JLR Construction and Aggregates Inc.
I don't find technical support very useful. I usually use forums or community support. I haven't tried to call...
Read full review of Ubiquiti Wireless »
Walter Shelver
Owner at CableWeb
The technical support for this solution is very good. Even contacting support from South Africa, it only took me an...
Read full review of Ubiquiti Wireless »
Anonymous User
Technology Systems Manager at a educational organization
We have a local vendor who helped with the installation so we didn't need to go to Ubiquiti directly.
Read full review of Ubiquiti Wireless »
FaisalSmair
System Engineer at DANAT IT FOR BUSINESS
We've never had to reach out to technical support.
Read full review of Ubiquiti UniFi Switches »
Alex-Wilson
Owner at Collabsion, Inc.
Email support is slow. Community support is good, but it can be spotty.
Read full review of Ubiquiti UniFi »
DImo Dimov
R&D Engineer IC Design at inLab Ltd
The customer support was decent, we had no issues.
Read full review of Ubiquiti Wireless »
Eli Abitbol
Director at Existco PTY LTD
Ubiquiti technical support is very good.
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Anonymous User
Cloud Architecht at a consultancy
They have good documentation and community support online.
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Doru Ilasi
Senior solutions architect at Aplix Technologies
We have never needed to contact tech support.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Consultant
I have only used technical support on one occasion and it seemed to be okay.
Read full review of Ubiquiti UniFi Switches »
Jambunathan_MS
Manager ITeS at a tech services company
Customer service and support have been responsive and helpful. However, there have been occasional delays in...
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Anonymous User
Supervisor of IT Infrastructure & Cybersecurity at a comms service provider
The community forums are very populated with others that are more than willing to help. The biggest concern with this...
Read full review of Ubiquiti UniFi »

Review 1 of 30

Technical Support

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