Compare Cavisson vs Netsurion

Cavisson

Based on 4 reviews.

Netsurion

Based on 24 reviews.

Sample Customers

Popular Solutions

Cavisson NetStorm

0 reviews

Cavisson NetDiagnostics

0 reviews

Netsurion

5 reviews

Top Industries

Financial Services Firm

27%

Manufacturing Company

20%

Computer Software Company

18%

Retailer

14%

Computer Software Company

27%

Government

10%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

John-Berry
Information Technology Manager at ProfitSolv
We use Netsurion as our security operation center and also as an SIEM to put together all of our telemetry from...
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Review 1 of 1

Customer Service

Anonymous User
Performance Architect at Kohl's
Customer service at Cavisson is 24 hours a day. Their support is so impressive as they respond within no time for any...
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Anonymous User
Performance Engineer at Kohl's
We get 24/7 support from Cavisson which helps in effective monitoring and finding performance bottlenecks.
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Review 1 of 2

Kevin Lohan
Head of IT at a venture capital & private equity firm
I have an email address for SOC. When communication originates from my domain email address and is received, it goes...
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Gene Anderson
IT Coordinator at a government
The bigger false positives have been when we are doing things, such as actions, remediation, or normal operations...
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JosephSnyder
CIO at a financial services firm
We talk to technical support all the time. My team doesn't have any problems with them. Sometimes there may be...
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JeffHaidet
Director of Application Development and Architecture at South Central Power Company
The EventTracker team itself has been great. We can call them for pretty much anything related to their product. They...
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Geremy Farmer
Information Technology Coordinator at Magnolia Bank, Incorporated
They are very responsive. They're monitoring stuff as well, with that SIEMphonic piece. They're monitoring your logs...
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Anonymous User
Sr. Information Technology Security Engineer at a university
I find EventTracker support to be quite helpful. They have been quite responsive whenever I've had any issues. For...
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Joel Dove
Manager of Security and Networking at Shenandoah Valley Electric Cooperative
We have not contacted technical support directly because we work strictly with our SOC. We've had relatively few...
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JohnBandy
Chief Information Security Officer at Samford University
Their technical support is really good. We've got a dedicated service manager. The only thing — and it's not a...
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Anonymous User
Senior Director of Information Security at a healthcare company
I would give Netsurion support a nine out of 10. Their technical support has been outstanding. There have been some...
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Anonymous User
Lead Security Analyst at a leisure / travel company
Some of the technical forethought for the deployment was not as good as I would have expected. Some of the technical...
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Anonymous User
Consulting Engineer at a tech vendor
Usually whenever we call the technical support, it's a big issue. I've not had any problems with them. They have been...
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Sean Sheil
Information Technology - Business Process Analyst at a financial services firm
I've used the technical support a couple times. I've had very good results. In generating those reports, they were...
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Richard Teegarden
Network Manager at a energy/utilities company
The support group is tremendous about asking me if there is anything else I want, is there anything more they can do...
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Anonymous User
Network Administrator at a construction company
The SOC component is the most important part of the solution. I know who the SOC team is, so it is not someone...
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MarkOlson
Senior Director, Information Security at a pharma/biotech company
The support team was really good. They've got a very good support organization. Everybody we worked with on the...
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Mark Lauteren
Chief Information Officer at ECRMC
My InfoSec team talks to support occasionally. There have been a few cases where they saw something they didn't quite...
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Randy Carr
VP of IT Systems at Carteret-Craven Electric Cooperative
There is a dedicated team available to us. I don't call a number or leave an email, then have to deal with unknown...
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Bryan Caporlette
Chief Technology Officer at G&G Outfitters, Inc.
The technical support is very good and responsive. If I send an email to them, I always get a response within an...
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Brian Stearns
IT Director at Global Connections Inc
I give Netsurion's support an eight out of 10. I never give a 10, so eight is a relatively high mark for me because I...
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Doug Wolfe
Network Engineer at a wholesaler/distributor
Our account representatives within Netsurion, and the handful of people I deal with in the SOC on a regular basis,...
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Anonymous User
CIO at a computer software company
We have not necessarily contacted them. We probably only sent them emails a couple of times in the beginning when we...
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Anonymous User
Cyber Security Specialist at a financial services firm
Our SLA with Netsurion doesn't require them to respond immediately. But I haven't had any issues with them from a...
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Review 1 of 22

Technical Support

No Data Available

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