Compare Cloudflare vs One Identity

OneLogin has thousands of customers across multiple industries and from around the globe such as Uber, Airbnb, Noom, Petco, Sony, Lucky Brand, Tesco, Airbus, Japan Airlines, Aetna, Compass, Kaplan, Susan G. Komen, AAA and PennyMac.

Popular Solutions

Cloudflare

25 reviews

Cloudflare Web Application Firewall

16 reviews

Cloudflare One

15 reviews

One Identity Manager

59 reviews

One Identity Safeguard

15 reviews

One Identity Active Roles

8 reviews

Top Industries

Educational Organization

20%

Computer Software Company

13%

Comms Service Provider

Financial Services Firm

Computer Software Company

17%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Spencer Malmad
Owner at Tech Exchange
I use Cloudflare for legacy websites that I need to protect because they're very vulnerable or to secure a client's...
Read full review of Cloudflare »
Carlos Alam Hernandez Baruch
Engineer at SITMEXICO
My main focus is on security. Security and consultation are key areas for me.
Read full review of Cloudflare One »
SachidDoshi
Senior Enterprise Security Architect at HGS - Hinduja Global Solutions
As a senior enterprise architect, I work on solution developments using Cloudflare Web Application Firewall, and the...
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Country Manager at a tech services company
I normally use Cloudflare as a core platform, including CDN solution, WAF solution, and connectivity solutions like...
Read full review of Cloudflare Workers »

Review 1 of 4

Tor Nordhagen
Executive Director at Semaphore
Our customer is a public service organization with about 800 privileged accounts and 8,000 functional accounts. The...
Read full review of One Identity Safeguard »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Anonymous User
IT Lead, Security services at a aerospace/defense firm
Our primary use case has definitely evolved since our very first use case, which was for delegation of rights within...
Read full review of One Identity Active Roles »
Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »
Rebecca Wehrle
Server Sup Specialist II at Cable One
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Customer Service

Carlos Alam Hernandez Baruch
Engineer at SITMEXICO
I find the support for Cloudflare DNS to be good, and I would rate it an eight out of ten.
Read full review of Cloudflare »
Sourabh Pardhi
Senior Information Security Analyst at Everbridge
We get people to support us when we contact them. However, it takes them too long to respond. The first response is...
Read full review of Cloudflare One »
Daniyal Khalid
Technical Solutions Specialist at Google
When we often face issues with the service, we contact the support team. The team is really good. However, support...
Read full review of Cloudflare One »
Hüseyin Şimşek
Head of Software Development at Obase
I have not engaged Cloudflare's technical support, so I cannot comment on it. However, their documentation is...
Read full review of Cloudflare Web Application Firewall »
Jay Vekaria
Linux System Administrator at Ergode
We haven't needed to contact them so far. Managing DNS on multiple other platforms was relatively easy for me, so I...
Read full review of Cloudflare »
SachidDoshi
Senior Enterprise Security Architect at HGS - Hinduja Global Solutions
For customer support, there are SLA-based plans which need to be availed. Excellent support is offered for Cloudflare...
Read full review of Cloudflare Web Application Firewall »
Wellington Malagutti
Security Specialist at a tech services company
I did not deal with their support or customer service as there was no need. The online documentation was sufficient.
Read full review of Cloudflare »
Arsene Koffi
Head of Digital Transformation Department at MERUTE
We contact our service provider for any technical issues with the solution.
Read full review of Cloudflare Web Application Firewall »
Spencer Malmad
Owner at Tech Exchange
It depends on the level of support. Basic Cloudflare support is average. Enterprise support is amazing. It's 10 out...
Read full review of Cloudflare »
Carlos Alam Hernandez Baruch
Engineer at SITMEXICO
I would rate the customer service as seven out of ten. It is not effortless to contact them, however, solutions are...
Read full review of Cloudflare One »
Hitesh R
Solutions Architect at Amazure Technologies Private Limited
Technical support is really good. I work on multiple products, and therefore getting a response from Cloudflare is...
Read full review of Cloudflare Web Application Firewall »
Alvaro Olivares
Head of Cloud Engineering at a financial services firm
I rate the support of Cloudflare DNS a ten out of ten.
Read full review of Cloudflare »
Nagendra Nekkala
Senior Manager ICT & Innovations at Bangalore International Airport Limited
The solution's technical support is good. I rate the technical support a nine out of ten.
Read full review of Cloudflare One »
Stefan Rusu
Information Security and Compliance Manager at a tech vendor
I have not used technical support.
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Co Founder at a tech services company
Customer Service: 9/10. I did not really have the opportunity to use their service as a free user. However, when you...
Read full review of Cloudflare »
Anonymous User
Senior Consultant CDN at a comms service provider
Cloudflare Access primarily focuses on customer self-onboarding, assisting them in setting up their access. They do...
Read full review of Cloudflare One »
Anonymous User
Superintendent of Cloud Platforms at a manufacturing company
As far as technical support, we have not really had any issues that require contacting them.
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Senior Consultant CDN at a comms service provider
Technical support is responsive.
Read full review of Cloudflare »
Anonymous User
Works at bitmart
The technical support is good.
Read full review of Cloudflare »
Prajith Chowthee
Independent Consultant at Unaikui
We never need to contact customer service.
Read full review of Cloudflare »
Anonymous User
Network Architect at a computer software company
I think the response times could be improved slightly.
Read full review of Cloudflare Web Application Firewall »
BrahmanggiAditya
Technical Engineer at a tech services company
The customer support at Cloudflare is fairly straightforward. For technical support, I give Cloudflare a thumbs up...
Read full review of Cloudflare »
Shahwar Ahmed
Customer Success Associate at RapidCompute
The technical support response time for Business Plan customers could be reduced. Most companies opt for this...
Read full review of Cloudflare »
Anonymous User
Security implmentation engineer at a security firm
I recently contacted support to get more information about certain attacks. I wanted to get a full report about an...
Read full review of Cloudflare One »
Daniel Kabucho
Technical Solutions Specialist-Cyber security at Liquid Telecom
Based on our usage and experience, the support is good, but we do not know about the client's experience.
Read full review of Cloudflare »
Anonymous User
Shift Lead
Customer Service: Since customer service goes hand in hand with technical support, I'm afraid we haven't experienced...
Read full review of Cloudflare »
Anonymous User
Systems and New Media Manager at a leisure / travel company
Technical support is 10/10. Our one call about a caching issue was easily fixed and it turned out to be a problem we...
Read full review of Cloudflare »
Anonymous User
WordPress Developer & Consultant at a tech services company
I’ve never had a reason to get in touch with their technical support.
Read full review of Cloudflare »
Manjunath MR
Technical Lead at a tech vendor
The product's support needs to be improved since they do not provide proper answers in the required time.
Read full review of Cloudflare »
Anonymous User
DevOps Engineer at a tech services company
I have never contacted Cloudflare's support team.
Read full review of Cloudflare »

Review 1 of 30

Yehuda Fabian
System Administrator at a healthcare company
My experience with technical support from One Identity has been good. I am mostly satisfied, although response times...
Read full review of One Identity Password Manager »
Manoj Pathak
One Identity Developer at Wipro Limited
When we cannot resolve issues with the tool, the technical support team assists us by proposing solutions based on...
Read full review of One Identity Manager »
René DRABO
IIMB expert at a tech services company
If we experience a major incident in production, we can expect to receive a response within one hour. We find solace...
Read full review of One Identity Manager »
Naresh-R
Associate Cyber Engineer at a financial services firm
I rate One Identity support eight out of 10. We customized the system a lot when we were using a system. We had...
Read full review of One Identity Manager »
Neera Jain
Team Lead, Technical & Enterprise Directory Services Vita Program at AIS Network
One Identity's support is great. I would rate them a nine out of ten.
Read full review of One Identity Active Roles »
Deepak Dash
Senior Business Analyst at Nordea Bank Denmark
I rate One Identity technical support six out of 10.
Read full review of One Identity Manager »
Martin Sirotnak
IT Manager at a non-profit
Since implementing OneLogin, I have only required technical support four times. The solution is well documented and...
Read full review of OneLogin by One Identity »
Mahfoudh Bousaidi
Network & Security Engineer at Onetechpro dz
I had an issue about a week ago because we were migrating from an old VM to a new one. I opened a ticket, and they...
Read full review of One Identity Safeguard »
SanjayKumar10
Manufacturing Executive at a manufacturing company
Technical support needs some improvement.
Read full review of One Identity Manager »
Mohanned Wael
Solution Consultant at Quest Egypt Software
We have used their regular support, not the premier support. When we have any problems related to it, we open a...
Read full review of One Identity Safeguard »
Tobias Stehle
Product Owner at dm-drogerie markt GmbH + Co. KG
Sometimes, it's really good and fast. Sometimes, you make a service request and don't get an answer. Sometimes, you...
Read full review of One Identity Manager »
Anonymous User
Manager Global Identity & Access Management at a healthcare company
We used a partner. So, we don't use the support service directly from One Identity. All the support that we need is...
Read full review of One Identity Manager »
Anonymous User
Cybersecurity Director at a sports company
Customer support is a nightmare. They take a long time to respond to tickets, and when they don't understand the...
Read full review of One Identity Safeguard »
Anonymous User
Lead IAM manager at a tech services company
I have not interacted with their support.
Read full review of One Identity Manager »
Anonymous User
Solution Architect at a tech services company
The technical support for this solution is very good. This vendor supports all of their products very well.
Read full review of One Identity Privileged Access Suite for Unix »
Anonymous User
Senior Systems Engineer at a government
I rate One Identity support nine out of 10. We are happy with the quality of One Identity's support team. We get a...
Read full review of One Identity Active Roles »
Anonymous User
Solutions Architect - IAM at a tech company
Technical support replies within 1-2 business days. The Quest blog is very useful where the experts will answer the...
Read full review of One Identity Manager »
Cedric Jolivet
Identity & Access Manager at Reist Telecom
The technical support is good. There has been great improvement to all the knowledge base articles available....
Read full review of One Identity Safeguard »
Anonymous User
Works at a tech services company
The support team could be improved on. The first level of support essentially looks up knowledge base articles and...
Read full review of One Identity Manager »
Cody Engelman
Expert Systems Architect at Tempur Sealy International, Inc.
I love the tech support guys. Anytime that I have a problem, I can always put in a ticket. They get back to me right...
Read full review of One Identity Safeguard »
Anonymous User
IT Engineer at a manufacturing company
Technical support has been responsive enough. We do use premium support. You get a great response time and it helps...
Read full review of One Identity Manager »
Tadej Grebensek
IT Engineer at Gorenje Vertriebs GmbH
I haven't had much contact with the solution's tech support. My partner contacts them.
Read full review of One Identity Manager »
Anonymous User
Senior Solution Consultant at a tech services company
Technical support replies really promptly. The support team is very experienced and focused on the product. On the...
Read full review of One Identity Active Roles »
Anonymous User
Founder at a consultancy
I've contacted the technical support team for One Identity Manager, and the team was very helpful and very...
Read full review of One Identity Manager »
Anonymous User
Director of Information Security at a manufacturing company
Customer Service: Customer service is top notch. Technical Support: Technical support is very knowledgeable and sound.
Read full review of OneLogin by One Identity »
Anonymous User
Solution Designer at a manufacturing company
We have not been much in touch with their technical support, which is a good sign for the product, since it mostly...
Read full review of One Identity Manager »
Ankit Kashyap
Works at a consultancy
Technical support is helpful whenever we need troubleshooting services.
Read full review of One Identity Manager »
Reviewer7009881
Independent Consultant
During many projects, we contacted standard support. I mean, even without the premier support contract, we simply...
Read full review of One Identity Safeguard »
Anonymous User
COO at a comms service provider
I have only had one experience with the technical support, and it was okay.
Read full review of One Identity Manager »
Anonymous User
Principal Consultant at a computer software company
I believe the support model could be better.
Read full review of One Identity Manager »

Review 1 of 30

Technical Support

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