Compare ConnectWise vs SAP

ConnectWise

Based on 79 reviews.

SAP

Based on 1461 reviews.

Sample Customers

ConnectWise CPQ

IDenticard Systems, Center for Computer Resources, Integrated Media Technologies, ConnectWise, Staples

SAP Variant Configurator

Schaidt Innovations GmbH & Co. KG, Satellites Unlimited Inc., German Football Association, FMC Corporation, Deutscher Fu_ball-Bund

SAP Identity Management

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

Popular Solutions

ConnectWise ScreenConnect

4 reviews

2 reviews

0 reviews

50 reviews

31 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Top Industries

Educational Organization

28%

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
ConnectWise Fortify is primarily cloud-based, and we use it to protect Microsoft, AWS, and Google. We use Fortisight...
Read full review of ConnectWise SIEM »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
ConnectWise is agent-based, allowing it to monitor and manage various network activities effectively.
Read full review of ConnectWise RMM »
Sean Saeb
Partner and CIO at Caspian IT Group
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
Steve Schick
Technology and Logistics Director at a media company
We use ConnectWise Control as a great remote access tool.
Read full review of ConnectWise ScreenConnect »
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
MSP Help Desk (Dispatcher & Help Deskt Engineer/Tech). Clients call, I create, assign, schedule, update... tickets in...
Read full review of ConnectWise PSA »

Review 1 of 5

Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
There are a lot of options for deploying S/4HANA. It depends on the industry and the customer's budget. It is usually...
Read full review of SAP S/4HANA »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
I work with SAP S/4HANA Cloud with two major clients: one in the UAE and one in UK. I already work with the...
Read full review of SAP S/4HANA Cloud »
JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
My use cases are more in terms of data modeling.
Read full review of SAP PowerDesigner »
Anonymous User
Senior Risk & Compliance Manager at a tech company

Read full review of SAP Signavio Process Manager »

Review 1 of 5

Customer Service

Cobus Burgers
Managing Director at NETCB
We've never had to raise a ticket with ConnectWise whatsoever.
Read full review of ConnectWise ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
We haven't had to use technical support.
Read full review of ConnectWise ScreenConnect »
Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
The technical support has been very good for us. When we had issues they were responsive.
Read full review of ConnectWise SIEM »
Anonymous User
Senior Marketing Analyst at a comms service provider
I would rate their technical support as 10 out of 10.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Network Administrator at a computer software company
We have a ConnectWise rep that we work with since we have so many of their solutions.
Read full review of ConnectWise PSA »
Anonymous User
CEO at a tech services company
Customer Service: Reasonable. Technical Support: Reasonable.
Read full review of ConnectWise PSA »
Rick Maiolo
Director of Business Development at FrontBlade Systems Inc.
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Anonymous User
IT Admin at a tech company
I had to use their technical support once. They were very straightforward. They called me, and they helped me pretty...
Read full review of ConnectWise ScreenConnect »
Steve Schick
Technology and Logistics Director at a media company
The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Information Security Manager at a recruiting/HR firm
While I'm sure that they offer technical support, I have no direct experience dealing with them and therefore I can't...
Read full review of ConnectWise Automate »
Anonymous User
Associate Director NSOC at a computer software company
I have had experience dealing with technical support. In the past, when I needed something, they were very helpful...
Read full review of ConnectWise Automate »
Anonymous User
President at IBF Consulting
I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Sr. IT Solutions Architect at a computer software company
Their tech support is hit or miss from my experience. There are two support lines. You have the immediate chat where...
Read full review of ConnectWise Automate »
Anonymous User
IT Support Specialist at a tech services company
The technical support on offer could be better. It's just the process that's not so good right now. For example,...
Read full review of ConnectWise Automate »
Anonymous User
Systems Administrator at a non-profit
10/10
Read full review of ConnectWise PSA »
Elmira Iravani
Network Administrator at Hanatech
Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable...
Read full review of ConnectWise Automate »
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »
Matt Ellery
Principal Consultant at Ellnet
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ConnectWise ScreenConnect »
Sanjay Ahluwalia
Manager of Implementation and Support
Tech support has been perfect. No issues so far.
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT Support Specialist at a tech services company
The technical support could be improved. Their process method is not effective. There are no phone calls for example....
Read full review of ConnectWise PSA »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
Technical support is really good. They are helpful and responsive.
Read full review of ConnectWise Automate »
Anonymous User
Works at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd...
Read full review of ConnectWise ScreenConnect »
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
The few times I've had to call, when I first joined the company... Always excellent, professional, courtious,...
Read full review of ConnectWise PSA »
Anonymous User
System Administrator/Engineer
They support us perfectly.
Read full review of ConnectWise ScreenConnect »
Tushar Shelar
CEO at Icon Technologies
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
Read full review of ConnectWise RMM »
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Senior System Administrator at a tech company
I have not had the need to contact support.
Read full review of ConnectWise ScreenConnect »
Marc Vazquez
IT Manager at Telecorp Inc.
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Anonymous User
Owner at a tech services company
Support for Control is good, but support for Automate is a joke.
Read full review of ConnectWise ScreenConnect »

Review 1 of 30

Asim Nilose
COO at INDIBA
I rate the technical support a seven out of ten.
Read full review of SAP Business One »
DilipRoshantha
Head Of Information Technology at Noratel
There is no issue with the product's support. You can have an annual maintenance agreement with SAP. The best part is...
Read full review of SAP BW4HANA »
Kumar-Saurav
Founder, CEO at AccelSoft Infotech
It seems like SAP's support team is still getting up to speed on this product. They probably have to reach out...
Read full review of SAP Analytics Cloud »
Narasimhan Jayavel
Associate Consultant at Emerging Alliance
I've used technical support in the past. They are good.
Read full review of SAP HANA »
Manish Chhatbar
SAP finance practice at Inteliwaves
The technical support provides valuable advice but they don't respond in a timely fashion. There are delays which...
Read full review of SAP ERP »
Hisham Ismail
Director of Operations of Support / co CEO at Snag Free
SAP's technical support is fine but could be a bit more responsive, speed-wise, and could improve in some specialized...
Read full review of SAP S/4HANA »
Md Ashraful Islam
Executive Director, IT & Business Operation at SQ
In my previous business, which involved a large-scale SAP implementation, we had direct access to SAP support as our...
Read full review of SAP HANA »
R Parthipan
System Architect at marudham software solutions
When seeking assistance, we typically prefer to hold an annual company support conference. When requesting support,...
Read full review of SAP S/4HANA »
Kumar Saurav
Director - SAP BTP at Incture
I would rate the technical support as an eight out of ten. It could improve by providing quicker and more accurate...
Read full review of SAP Mobile Platform »
Abbas Khan
Practice Lead - Technology Consulting at HCC - Technology & Advisory
Most of our issues are resolved at our partner support level, there are very few issues that we need to contact the...
Read full review of SAP Business One »
Santosh Pallai
SAP BPC Consultant at Tech Mahindra
Technical support has been good. They are helpful and responsive. we're satisfied with the level of support on offer.
Read full review of SAP Analytics Cloud »
Hisham Ismail
Director of Operations of Support / co CEO at Snag Free
I don't have complaints about the support. They were able to point out the problem.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Enterprise Architect at a energy/utilities company
Very good.
Read full review of SAP Business Suite »
Muhammad Ghufran Khan
IT Senior Manager at Viettel IDC
The support from SAP Business One is good. However, sometimes they can be slow with their response. I rate the...
Read full review of SAP Business One »
Anonymous User
SAP BO/BW Consultant at KIIT University
Customer Service: Very Good Technical Support: Excellent
Read full review of SAP BusinessObjects Business Intelligence Platform »
RaviVerma
Senior Consultant at a tech consulting company
6/10.
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
Consultant at a tech services company
10/10 - technical support is brilliant.
Read full review of SAP BusinessObjects Business Intelligence Platform »
JAYAKUMAR K G
Master Data Governance at a non-tech company
Technical support provides a good service for us.
Read full review of SAP Master Data Governance »
Anonymous User
Solution Architect - SAP Banking at a financial services firm
We are satisfied with technical support.
Read full review of SAP Process Orchestration »
MARTIN BAÑALES
Independent Consultant at Bosch&Cia
The customer service and support team are good. I rate them an eight out of ten.
Read full review of SAP CRM »
Anonymous User
SAP Associate IT Consultant at a computer software company
We have not contacted technical support or submitted any tickets.
Read full review of SAP Analytics Cloud »
Anonymous User
BI & Data Lead, Reporting & Analytics Center of Excellence at a consumer goods company
First level support is generally is good for basic issues. Second level support is informative when it comes to...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior Manager at a tech vendor
We've gotten in touch directly with SAP NetWeaver support, for example, with expediting OSS messages we've raised....
Read full review of SAP NetWeaver »
VINCENTWU
Project Manager at a manufacturing company
We've had three years of experience dealing with SAP Business One and it has been fine.
Read full review of SAP Business One »
Anonymous User
Enterprise Services Platforms Head at a energy/utilities company
The SAP support has been good.
Read full review of SAP SuccessFactors Learning »
Anonymous User
Senior SAP SYBASE/SQL SERVER DBA at a financial services firm
The experts on Sybase IQ were very few in number, but they were really knowledgeable.
Read full review of SAP IQ »
Anonymous User
Director at a tech services company
The technical support team is responsive.
Read full review of SAP HCM »
Anonymous User
SAP BASIS/Technology Lead at a aerospace/defense firm
I haven't used technical support yet. We are a premium customer of SAP. We have a good relationship but Lumira is...
Read full review of SAP Lumira »
Vighneshwar Sankolli
Consultant SAP BODS at GyanSys Inc.
My company has a connection with SAP's support team. In my company, we can reach out to SAP's support team if we face...
Read full review of SAP Data Services »
Anonymous User
IT Director at a healthcare company
We have only contacted technical support once and they were helpful. Their response time was also good.
Read full review of SAP BW4HANA »

Review 1 of 30

Technical Support

No Data Available

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