ConnectWise ScreenConnect Reviews

Name: ConnectWise ScreenConnect
Brand: ConnectWise
Rating: 4 (37 reviews)

4.2 out of 5

37 reviews
92% willing to recommend

664 followers

What is ConnectWise ScreenConnect?

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

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ConnectWise ScreenConnect is the #10 ranked solution in top Virtual Meetings solutions and #15 ranked solution in top Remote Access solutions. PeerSpot users give ConnectWise ScreenConnect an average rating of 8.4 out of 10. ConnectWise ScreenConnect is most commonly compared to Microsoft Intune: ConnectWise ScreenConnect vs Microsoft Intune. ConnectWise ScreenConnect is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Buyer's Guide

ConnectWise ScreenConnect

October 2024

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Helped 814,325 peers since 2012

Featured reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Jon McWilliams

Senior Technology Specialist at CMIT Solutions

We're an MSP using ConnectWise ScreenConnect to support our customers The ConnectWise ScreenConnect tool is very good for remote access. It's very robust, and I love that it works across reboots and everything else. The solution should add the ability to video chat with the user on the other…

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Cobus Burgers

Managing Director at NETCB

It's quite often the auditing that is useful to us. The fact that every session is being recorded is great. That for us, from a quality control perspective, is useful in that it helps us to know exactly what our engineers are doing and if they are doing it in the correct way. Another component that's very important is the fact that the whole system is integrated with our on-premise authentication mechanisms, so we can control the access directly. It cannot be accessed by any other third party. This ensures security. The system is incredibly secure and one can harden your security through various mechanisms with multifactor authentication, et cetera. It is fast to set up. It's very low maintenance. The solution is very affordable.

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ConnectWise ScreenConnect mindshare

Product category:

As of October 2024, the mindshare of ConnectWise ScreenConnect in the Virtual Meetings category stands at 2.4%, up from 1.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Virtual Meetings

Key learnings from peers

Last updated Aug 7, 2024

Valuable Features

ConnectWise ScreenConnect's standout features include its remote management capabilities, ease of use, instant client connection, robust security with multi-factor authentication, seamless integration with other systems, rebranding options, comprehensive reporting, remote command execution, strong monitoring, unattended mode, shared toolbox, reboot options, remote access outside LAN, session recording, on-premise authentication, stability, scalability, affordable pricing, and remote scripting with Powershell functions.

"The product is really easy to deploy."
"The ConnectWise ScreenConnect tool is very good for remote access."
"I've noted an ROI while using the solution."

Room for Improvement

ConnectWise ScreenConnect could simplify the implementation process for non-technical users, improve onboarding, and enhance remote command line tools. On-premise installations face security issues and limitations on Linux compared to Windows. Users desire transparency in renewal costs and the addition of more features like video chat. Complexity exists in running patches and building up profiles, making these areas candidates for improvement.

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"The solution should add the ability to video chat with the user on the other end."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

ROI

Users report a 90% cost saving on traveling, with ROI seen within days. Efficiency in resolving tickets improved, ticket count lowered, and throughput increased. Non-technical individuals find it easier for support with visual connections, avoiding travel, especially in harsh conditions like rural Alberta. The system pays for itself within a day due to time saved on remote support. Users noted a return on investment with ConnectWise ScreenConnect.

Pricing

Enterprise buyers report that ConnectWise ScreenConnect pricing is based on concurrent support agents, with annual fees around $3,000 to $4,000. Users highlight the affordability and availability of substantial discounts for renewals and prior customers. Pricing varies with different licensing models, but no hidden fees are mentioned. Small teams pay approximately $840 annually per license, and some packages cost $85 per month per user. The solution is considered well-priced compared to alternatives, rated highly for cost-effectiveness.

"I download the product for free with ConnectWise RMM's license."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"We pay an annual licensing fee."

Popular Use Cases

Organizations primarily use ConnectWise ScreenConnect for remote support, monitoring client systems, troubleshooting IT issues, and providing support services regardless of geographic location. Companies also deploy it for ticketing, escalating issues, maintaining antivirus capabilities, assisting non-descriptive users, running updates, checking system resources, and ensuring patch levels. It facilitates help desks in remotely accessing and solving problems with end-user PCs, and supports staff working remotely to manage servers and client systems.

Service and Support

ConnectWise ScreenConnect's support is described as proactive and responsive. Users appreciate the quick handling of support tickets, usually within one to two hours. Many users have not needed support frequently but acknowledge its availability via chat or the main screen dashboard. There were instances of lengthy resolutions due to initial misunderstandings, but generally, the support team understands the platform well. Many users have found no need to contact support often, indicating reliable performance.

Deployment

The initial setup of ConnectWise ScreenConnect is often described as straightforward and easy. Deployment times varied, with some taking less than an hour and others taking up to three days, depending on customization needs and organizational requirements. Users appreciated the simplicity of the graphical user interface, the ease of configuration, and the comprehensive documentation. Maintenance was minimal, and customization options were extensive, allowing for branded experiences and specific use cases.

Scalability

ConnectWise ScreenConnect offers strong scalability, supporting various user loads and client bases. Users report seamless expansion and contraction of agent licenses, accommodating spikes in workload efficiently without performance issues. The system handles significant endpoints and maintains functionality. Users rate its scalability highly, with some achieving extensive customer support and large installations successfully.

Stability

Many users find ConnectWise ScreenConnect highly reliable, with minimal issues. Some have noted only rare, short-lived incidents, often related to planned maintenance. It's praised for seamless updates and consistent performance. Even those new to it highlight needing more time for a thorough evaluation. Users appreciate the product's ability to run smoothly with occasional, brief unavailability and excellent automatic updates. Stability ratings often reach ten out of ten, reflecting strong satisfaction across different environments.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ConnectWise ScreenConnect Buyer's Guide for additional reliable information.