ConnectWise ScreenConnect's standout features include its remote management capabilities, ease of use, instant client connection, robust security with multi-factor authentication, seamless integration with other systems, rebranding options, comprehensive reporting, remote command execution, strong monitoring, unattended mode, shared toolbox, reboot options, remote access outside LAN, session recording, on-premise authentication, stability, scalability, affordable pricing, and remote scripting with Powershell functions.
- "The product is really easy to deploy."
- "The ConnectWise ScreenConnect tool is very good for remote access."
- "I've noted an ROI while using the solution."
ConnectWise ScreenConnect could simplify the implementation process for non-technical users, improve onboarding, and enhance remote command line tools. On-premise installations face security issues and limitations on Linux compared to Windows. Users desire transparency in renewal costs and the addition of more features like video chat. Complexity exists in running patches and building up profiles, making these areas candidates for improvement.
- "There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
- "The solution should add the ability to video chat with the user on the other end."
- "I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
