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ConnectWise ScreenConnect pros and cons

Vendor: ConnectWise
4.2 out of 5
664 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

ConnectWise ScreenConnect enables remote management, allowing support for clients outside of regular business hours.
ConnectWise ScreenConnect has significantly reduced travel costs by enabling virtual client assistance.
ConnectWise ScreenConnect allows for the remote execution of commands without interrupting the user.
ConnectWise ScreenConnect provides enhanced security compared to competitors such as TeamViewer, Google Remote Desktop, and Zoom.
ConnectWise ScreenConnect is noted for its ease of setup, scalability, and low maintenance requirements.

CONS

ConnectWise ScreenConnect implementation is complicated.
Improvement is needed in the onboarding process.
Limitations exist on Linux deployments compared to Windows Server.
Transparency on real costs to renew the license is needed.
Complexities arise when running patches or building profiles.
 

ConnectWise ScreenConnect Pros review quotes

SS
Jan 5, 2022
Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale.
RS
Jun 11, 2018
It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.
VD
Dec 24, 2021
I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on.
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Cobus Burgers - PeerSpot reviewer
Dec 30, 2021
Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.
MikeChacker - PeerSpot reviewer
Nov 15, 2020
You can bring up a command prompt remotely and execute commands without having to disturb the user.
AW
May 23, 2018
We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser.
Todd Blake - PeerSpot reviewer
May 9, 2023
I've noted an ROI while using the solution.
Cobus Burgers - PeerSpot reviewer
Jan 20, 2023
It's very low maintenance.
ME
Feb 9, 2024
The product is really easy to deploy.
SeniorMaf57a - PeerSpot reviewer
Jun 4, 2018
It is super easy to use and relatively inexpensive.
 

ConnectWise ScreenConnect Cons review quotes

RS
Jun 11, 2018
For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.
VD
Dec 24, 2021
On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments.
Cobus Burgers - PeerSpot reviewer
Dec 30, 2021
Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
MikeChacker - PeerSpot reviewer
Nov 15, 2020
I really didn't care for the onboarding process and it is something that should be improved.
AW
May 23, 2018
Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise.
Todd Blake - PeerSpot reviewer
May 9, 2023
I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running.
Cobus Burgers - PeerSpot reviewer
Jan 20, 2023
At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available.
ME
Feb 9, 2024
There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required.
SeniorMaf57a - PeerSpot reviewer
Jun 4, 2018
There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started.
AH
Jun 25, 2020
The solution is a little bit complicated when you want to implement it.

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