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ScreenConnect vs TeamViewer Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Microsoft Intune users report cost savings, efficiency boosts, and improved security from enhanced device management and reduced infrastructure needs.
Sentiment score
7.9
ScreenConnect cuts travel costs, boosts efficiency, simplifies remote troubleshooting, and offers quick ROI, proving it a valuable investment.
Sentiment score
6.5
TeamViewer Business enhances efficiency by reducing travel costs, improving remote support, and boosting productivity despite some licensing cost concerns.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
Importantly, when someone leaves the company, it helps protect document access on their devices.
Channels & Alliances Head at Link Development
It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.
Lead Software Engineer at BD
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
IT Manager at SignDesk
I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.
Senior Application Support Consultant at Talentia Software
 

Customer Service

Sentiment score
5.7
Microsoft Intune's support quality varies widely, with premium support praised, but basic support and escalation need improvement.
Sentiment score
7.4
ScreenConnect support is reliable and efficient, though some users experience variable wait times and communication challenges.
Sentiment score
7.7
TeamViewer Business support is proactive and efficient, earning high praise for quick resolutions and knowledgeable assistance.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
I would rate the customer support a ten.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
IT NETWORK ENGINEER at KFUPM
You can actually use TeamViewer Business as an app on Microsoft Teams.
IT Back Office Engineer (Cloud) at Digicall Group
 

Scalability Issues

Sentiment score
6.8
Microsoft Intune offers scalable management for diverse platforms, excelling in user support but needing better macOS enhancement.
Sentiment score
7.9
ScreenConnect is praised for its scalability, supporting thousands of endpoints and users, with straightforward license adjustments and expansion capabilities.
Sentiment score
7.3
TeamViewer Business is scalable, adaptable, and integrates well, though costly licensing and complex setups may pose challenges.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Support analyst at a tech vendor with 10,001+ employees
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
Senior Application Support Consultant at Talentia Software
 

Stability Issues

Sentiment score
6.7
Microsoft Intune is praised for stability and reliability, with minor update delays and occasional Azure-related uptime issues.
Sentiment score
7.9
ScreenConnect is generally stable and reliable, with occasional connectivity issues usually due to external factors or updates.
Sentiment score
8.1
TeamViewer Business is favored for its reliability, minimal downtime, consistent performance, and ease of use during remote sessions.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
Microsoft Intune has been very stable.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
TeamViewer Business is very stable in my experience.
Lead Software Engineer at BD
TeamViewer Business is stable.
Senior Application Support Consultant at Talentia Software
TeamViewer Business is stable and does not crash.
IT NETWORK ENGINEER at KFUPM
 

Room For Improvement

Microsoft Intune needs policy, integration, interface, sync, deployment, licensing, support, and device management improvements for better user experience.
ScreenConnect users seek improvements in customization, documentation clarity, setup processes, integration, and user-friendly configurations, including licensing transparency.
Users want TeamViewer enhancements in file transfer, speed, interface, security, and feature parity for macOS with Windows.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
Security and Support Engineer at a tech services company with 11-50 employees
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
Project Manager at a media company with 501-1,000 employees
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
Senior Application Support Consultant at Talentia Software
 

Setup Cost

Microsoft Intune offers competitive pricing for enterprises, bundled with Microsoft 365, but standalone costs may challenge smaller businesses.
ScreenConnect offers cost-effective pricing and flexibility, appealing to enterprises with discounts, reliability, and a comprehensive feature set.
TeamViewer offers competitive, flexible enterprise pricing with strong ROI, easy setup, supportive licensing, and useful evaluation options.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
Human Resources Manager at TP
Compared to the features it offers, this tool is more cost-effective.
Lead Software Engineer at BD
My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.
ICT Technician at Thekwini TVET College
 

Valuable Features

Microsoft Intune provides seamless Windows integration, robust security, and cloud-based management, enhancing device control and supporting hybrid work efficiently.
ConnectWise ScreenConnect provides secure remote access with powerful management, customizable branding, and seamless integration, enhancing global client interactions.
TeamViewer Business enhances efficiency with secure remote access, seamless collaboration, and cross-platform compatibility, improving workflow and saving time.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
Support analyst at a tech vendor with 10,001+ employees
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
Security and Support Engineer at a tech services company with 11-50 employees
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
IT Manager at SignDesk
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
319
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
ScreenConnect
Ranking in Remote Access
14th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Virtual Meetings (10th), Remote Visual Support (3rd)
TeamViewer Business
Ranking in Remote Access
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
102
Ranking in other categories
Virtual Meetings (3rd)
 

Mindshare comparison

As of February 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.1%, down from 9.5% compared to the previous year. The mindshare of ScreenConnect is 2.8%, up from 1.5% compared to the previous year. The mindshare of TeamViewer Business is 9.8%, down from 12.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
TeamViewer Business9.8%
Microsoft Intune9.1%
ScreenConnect2.8%
Other78.3%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Todd Blake - PeerSpot reviewer
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
Begaya Morris - PeerSpot reviewer
Lead Software Engineer at BD
Reliable remote access has improved secure collaboration and streamlined daily approvals
The best features TeamViewer Business offers in my opinion are collaboration, templates, a high level of security, and session recording. Collaboration allows me to collaborate remotely with my team members. Besides reconnecting automatically, it provides a high level of security, protecting from cyber attacks and aids in providing assurance in regulated environments through two-factor authentication and end-to-end encryption features. It also allows recording live sessions, which can be replayed as needed for future reference. TeamViewer Business has positively impacted my organization as collaboration has enhanced, especially remote collaboration by 60 to 70 percent. I have been able to collaborate with clients and other team members seamlessly. Enhanced workflow efficiency includes faster approvals and a lowered risk of data loss, misuse, and leak through robust features like two-factor authentication and end-to-end encryption. It also facilitates compliance using documentation and auditing through recordings and logs.
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Manufacturing Company
10%
Financial Services Firm
9%
Government
8%
Manufacturing Company
12%
Marketing Services Firm
11%
Computer Software Company
8%
Performing Arts
7%
Manufacturing Company
12%
Computer Software Company
9%
Comms Service Provider
7%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business122
Midsize Enterprise48
Large Enterprise160
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise6
Large Enterprise7
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise34
Large Enterprise34
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
ConnectWise Control
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Jon Rosen Systems
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about ScreenConnect vs. TeamViewer Business and other solutions. Updated: January 2026.
882,744 professionals have used our research since 2012.