We performed a comparison between BeyondTrust Remote Support and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."
"It is fairly feature-rich and stable."
"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."
"TeamViewer is a scalable solution."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"I have been satisfied with TeamViewer overall."
"TeamViewer has a good interface."
"TeamViewer is fast and easy to manipulate."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"Lacks remote support and privileged remote access in the one product."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"Sometimes it lags."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"The installation and the update agent could improve."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. BeyondTrust Remote Support is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and TeamViewer Tensor, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Webex. See our BeyondTrust Remote Support vs. TeamViewer report.
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