Privilege Access Management Consultant at Integral Partners LLC
Consultant
2022-08-17T21:27:11Z
Aug 17, 2022
I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS.
It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done.
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
Enterprise Service Desk Systems Manager at a manufacturing company with 5,001-10,000 employees
Real User
2021-05-24T19:52:35Z
May 24, 2021
Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature.
It is pretty user-friendly. It is also good performance-wise.
Project Manager at a financial services firm with 1,001-5,000 employees
Real User
2021-05-24T02:38:56Z
May 24, 2021
It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us.
BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
BeyondTrust Remote Support FeaturesBeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:
Remote access and control: IT administrators have the...
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
The support team who are interfacing with us, are excellent. They are on time for any response.
We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision.
Remote sessions are automatically recorded so there is a history of all coding and scripting.
I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS.
It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done.
The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely.
The solution is stable.
Solution has a good UI.
Offers a secure method of access without having to install agents everywhere.
Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature.
It is pretty user-friendly. It is also good performance-wise.
It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us.
This is a very secure product.
The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either.
You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.