Business Development Specialist at Wire Speed Systems`
Real User
2022-11-09T08:54:33Z
Nov 9, 2022
Technical engineers use this solution to assist their staff remotely. It enables the IT technician to connect remotely to an end user laptop and do some troubleshooting if that user is having challenges.
Sales Engineer at a government with 201-500 employees
Real User
2022-10-04T09:18:54Z
Oct 4, 2022
Our company uses the solution to provide remote access control for our customers who onboard between 100 to 1,000 assets. Use cases can also include bridging active directories, servers, and databases.
Privilege Access Management Consultant at Integral Partners LLC
Consultant
2022-08-17T21:27:11Z
Aug 17, 2022
Remote Support allows the help desk and IT administrative personnel to connect to users' computers as well as kiosks, conference room systems, etc. When I left the company, around 20 employees were using the tool. The consulting firm I'm working with now focuses on the BeyondTrust privilege access management applications. Our company takes contracts to install BeyondTrust solutions like Password Safe and Remote Support for client companies.
We used it all the time in my previous organization. We don't use these tools here in my current organization. We don't yet have a need for them in this organization. It is a new and young company.
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
Global Endpoint Manager at a manufacturing company with 10,001+ employees
Real User
2022-01-04T21:37:00Z
Jan 4, 2022
We['ve been using the solution for remote support. The regular use case is regular support for end-users, however, the other value of the platform is the fact that it gives very, very detailed insight capabilities and session recording capabilities. Another interesting use case is for inviting external support by our partners, locally. We are capable of inviting external support. The mobile support is rarely used, yet still in place.
Director CTO Office at a tech services company with 201-500 employees
Real User
2021-06-21T20:40:24Z
Jun 21, 2021
The primary use case of this product is for remote support. Customers will call in with an issue and we connect them with an engineer. Some of our engineers also work remotely. I'm the director in the CTO office and we are customers of BeyondTrust.
Enterprise Service Desk Systems Manager at a manufacturing company with 5,001-10,000 employees
Real User
2021-05-24T19:52:35Z
May 24, 2021
It is used for remote support for the service desk. We primarily use it for troubleshooting activities. When users have an issue, they call up the service desk or send an email. One of the technicians uses this solution to remotely access their computer. The technicians can see the screens, take control, do some troubleshooting, share files, and implement fixes.
Project Manager at a financial services firm with 1,001-5,000 employees
Real User
2021-05-24T02:38:56Z
May 24, 2021
We're using BeyondTrust Remote Support to create more support lines. One line of support for our employees, and the other for our clients at a bank. We're using this solution to fix problems for our clients and bank employees. I have branches in different cities, like the capital cities in Columbia.
We are a solution provider and this is one of the products that we implement for our customers. It is used for providing secure remote support and allows you to control the support staff. You can see what they were doing on the machines and provides them the ability to work in a secure manner. It is done through a secure connection, where everything is recorded and can be audited.
BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
BeyondTrust Remote Support FeaturesBeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:
Remote access and control: IT administrators have the...
My company uses BeyondTrust Remote Support to provide remote support to our customers and clients.
Our primary use cases are providing IT support to remote users who are coming through the network and managing the local password rotation for users.
Technical engineers use this solution to assist their staff remotely. It enables the IT technician to connect remotely to an end user laptop and do some troubleshooting if that user is having challenges.
Our company uses the solution to provide remote access control for our customers who onboard between 100 to 1,000 assets. Use cases can also include bridging active directories, servers, and databases.
Remote Support allows the help desk and IT administrative personnel to connect to users' computers as well as kiosks, conference room systems, etc. When I left the company, around 20 employees were using the tool. The consulting firm I'm working with now focuses on the BeyondTrust privilege access management applications. Our company takes contracts to install BeyondTrust solutions like Password Safe and Remote Support for client companies.
We used it all the time in my previous organization. We don't use these tools here in my current organization. We don't yet have a need for them in this organization. It is a new and young company.
We['ve been using the solution for remote support. The regular use case is regular support for end-users, however, the other value of the platform is the fact that it gives very, very detailed insight capabilities and session recording capabilities. Another interesting use case is for inviting external support by our partners, locally. We are capable of inviting external support. The mobile support is rarely used, yet still in place.
I'm an associate security engineer and we are partners with BeyondTrust.
The primary use case of this product is for remote support. Customers will call in with an issue and we connect them with an engineer. Some of our engineers also work remotely. I'm the director in the CTO office and we are customers of BeyondTrust.
It is used for remote support for the service desk. We primarily use it for troubleshooting activities. When users have an issue, they call up the service desk or send an email. One of the technicians uses this solution to remotely access their computer. The technicians can see the screens, take control, do some troubleshooting, share files, and implement fixes.
We're using BeyondTrust Remote Support to create more support lines. One line of support for our employees, and the other for our clients at a bank. We're using this solution to fix problems for our clients and bank employees. I have branches in different cities, like the capital cities in Columbia.
We are a solution provider and this is one of the products that we implement for our customers. It is used for providing secure remote support and allows you to control the support staff. You can see what they were doing on the machines and provides them the ability to work in a secure manner. It is done through a secure connection, where everything is recorded and can be audited.
We primarily use the solution for connecting to our customer systems to remediate issues.