Microsoft Intune and Jamf Pro compete in the device management category, specifically focusing on managing Windows and Apple devices respectively. Microsoft Intune appears to have the upper hand due to its broad integration across Microsoft services, which is particularly beneficial for organizations already using the Microsoft ecosystem.
Features: Microsoft Intune integrates seamlessly with Microsoft platforms like Office 365 and Azure, offers conditional access policies, and supports mobile device management for Windows, iOS, and Android devices. Intune's application deployment capabilities are comprehensive and it provides a single-pane dashboard for management tasks across various devices. Jamf Pro specializes in managing Apple devices, offering zero-touch deployment, a self-service portal, and extensive scripting capabilities. It effectively manages Apple-specific software updates and integrates closely with Apple Business Manager, making it suitable for enterprises focusing primarily on Apple products.
Room for Improvement: Microsoft Intune needs to enhance its report generation, expand policy support for Android devices, and improve Linux management capabilities. The dependency on other Microsoft products for full functionality can be a drawback. Jamf Pro should focus on improving its patch management, offering better reporting and remote management features, and enhancing integrations with non-Apple systems. While Intune offers compatibility with various operating systems, Jamf Pro's expertise is within the Apple ecosystem, facing limitations managing non-Apple devices.
Ease of Deployment and Customer Service: Microsoft Intune supports deployment in public, private, and hybrid cloud environments, simplifying deployment for Microsoft-based infrastructures. Jamf Pro provides straightforward setup for Apple devices with robust onboarding support. Customer service for Intune is mixed, with issues in support quality and responsiveness, whereas Jamf Pro is praised for knowledgeable technical support, providing quick resolutions and a clear setup process.
Pricing and ROI: Microsoft Intune is considered cost-effective due to its inclusion in Microsoft licenses like Office 365, which offers savings for Microsoft-based enterprises. Despite its standalone price not being low, the value comes from service consolidation and reduced administrative overhead. Jamf Pro is seen as a premium solution for managing Apple devices, offering detailed capabilities but with higher pricing, potentially limiting adoption by smaller organizations. The ROI is evident for organizations fully invested in Apple ecosystems, though it requires careful budgeting.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
The vendor support is excellent.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Jamf Pro is a fully scalable solution.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
We've encountered problems with other services like Exchange, Intune has remained unaffected.
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
The pricing structure is one of the cons.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
We get Intune bundled with our Microsoft agreement.
The product automatically updates to include new security features, ensuring that customers are always using the latest version of macOS and app packages.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
Jamf Pro is a mobile device management software designed to help organizations and businesses automate Apple device handling-related workflows and processes. It features zero-touch deployment that enables users to automatically enroll new Apple devices, and also configure and deploy these devices swiftly and efficiently. It comes with inventory management capabilities, Apple mobile device management features, and an enterprise app store. Jamf Pro also allows users to deploy and access their mobile apps licenses in bulk. When it comes to using the app store, end users don’t need to ask for assistance from helpdesk agents in order to download, install, and update applications.
Jamf Pro Features
Jamf Pro has many valuable key features. Some of the most useful ones include:
Jamf Pro Benefits
There are many benefits to implementing Jamf Pro. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Jamf Pro stands out among its competitors for a number of reasons. Some of these include its app deployment, its easy installation, and the fact that it’s lightweight but powerful. PeerSpot users take note of the advantages of these features in their reviews:
An IT Support Specialist at Visby Medical writes, “The first most valuable feature I found was the ability to simply push out applications to devices, Mac or iPads/iPhones. It's as easy as procuring the licensing for the apps and then setting it to the volume purchasing back in Jamf.”
Another reviewer, a Desktop Engineer at Kroger, notes, “The self-service portal to share scripts and other tasks that have extremely minimized the need for calls to our support teams, or even sharing the applications we package and allowing users to pick and choose what apps they need or want, instead of just blanket installing everything from our old environment.”
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
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