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Jamf Pro vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
Jamf Pro automates device management, improving efficiency, reducing costs, and enhancing security, ultimately yielding rapid investment returns and stability.
Sentiment score
7.6
Entities benefit from Microsoft Intune's cost savings, efficiency, streamlined management, flexibility, security, and reduced manual efforts.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
 

Customer Service

Sentiment score
8.0
Jamf Pro's customer service is praised for responsiveness and knowledge, though some improvements in response time are suggested.
Sentiment score
6.6
Microsoft Intune's support quality varies; premium offers quick responses, while basic users report delays and inconsistent technical assistance.
The vendor support is excellent.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
 

Scalability Issues

Sentiment score
8.4
Jamf Pro offers scalable, flexible device management for organizations, accommodating diverse deployment sizes without infrastructure changes, ideal for various sectors.
Sentiment score
8.1
Microsoft Intune excels in scalability and integration, supporting diverse enterprises, though some improvements for macOS integration are suggested.
Jamf Pro is a fully scalable solution.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
 

Stability Issues

Sentiment score
8.8
Jamf Pro is stable and reliable, with cloud hosting enhancing performance and quick resolution of rare issues.
Sentiment score
7.8
Microsoft Intune is highly stable and reliable, with rare issues and strong security features enhancing user satisfaction.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
We've encountered problems with other services like Exchange, Intune has remained unaffected.
 

Room For Improvement

Jamf Pro users seek better patch management, intuitive interface, improved support, lower costs, and broader integration beyond Apple devices.
Microsoft Intune requires improvements in Linux and macOS support, integration, user interface speed, app deployment, and affordability.
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
 

Setup Cost

Jamf Pro offers premium Apple device management, justified pricing, cloud services, training, and discounts, benefiting businesses and schools.
Microsoft Intune offers cost-effective pricing, especially when bundled with Office 365, though standalone licenses may seem expensive.
The pricing structure is one of the cons.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
We get Intune bundled with our Microsoft agreement.
 

Valuable Features

Jamf Pro offers zero-touch deployment, remote management, automation, and easy integration with Apple's DEP, enhancing IT efficiency and user empowerment.
Microsoft Intune integrates with Office 365 and Azure, enhancing security and productivity with seamless device management and user-friendly features.
The product automatically updates to include new security features, ensuring that customers are always using the latest version of macOS and app packages.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
 

Categories and Ranking

Jamf Pro
Ranking in Enterprise Mobility Management (EMM)
2nd
Average Rating
9.6
Reviews Sentiment
8.1
Number of Reviews
107
Ranking in other categories
Mobile Device Management (MDM) (1st)
Microsoft Intune
Ranking in Enterprise Mobility Management (EMM)
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
239
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

As of February 2025, in the Enterprise Mobility Management (EMM) category, the mindshare of Jamf Pro is 13.8%, up from 13.9% compared to the previous year. The mindshare of Microsoft Intune is 35.7%, down from 38.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Mobility Management (EMM)
 

Featured Reviews

Pete C - PeerSpot reviewer
Customizable with a self-service portal and a good security posture
Policies enabled for self-service should have keywords attached, so that multiple search terms can direct to a single preferred result, without having to clutter the description field. The new remote support tool is still lacking features compared to other industry solutions. There is no built-in functionality for tracking changes over time for multiple devices. All patch reporting is only a current snapshot. The password management tools are fairly outdated. The web console (GUI) is slow with maddening UI/UX inconsistencies.
Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
report
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838,737 professionals have used our research since 2012.
 

Answers from the Community

AS
May 20, 2022
May 20, 2022
Both posters have valid points. Both can now support a full OOB ( out-of-the-box) experience. JAMF has more bells and whistles, while Intune covers the basics. My executive summary is Intune is included with your Microsoft licensing, works on both Macs & Windows and covers the basics of everything you need. It's a single point for policy/device management and metrics. JAMF can do muc...
2 out of 3 answers
MH
Dec 14, 2021
@Anil Saini,  Jamf Pro is designed for iPad, iPhone, Mac and Apple TV, macOS only on the MDM layer (and not MAM).  However, Intune is designed for all OS platforms on MDM and MAM. Thanks
PS
Apr 26, 2022
In my view there is no comparing the two. JAMF is far superior if your talking about managing APPLE MAC machines and devices only. Jamf, previously known as Casper. Has been providing MDM solutions for years while Intune may be owned by big money and an even bigger name in MicroSoft. InTune is not nearly as easy to use in my view. Although some may disagree with my view or opinion. I would question ones experience in regards to all things Apple Mac. As there are many familiar with all things MicroSoft & Windows related. But still far FEWER even today. With the experience, background as well as familiarity with Apple Mac and cross platform support as I have been blessed with. With that I would still say, do your due diligence and research and always get a second opinion. Embrace all technology and be willing to engage in what others may deem less worthy. Had I been like most and adhered to the majority in I.T claiming Apple Mac products had no place in corporate America. I would not be the Engineer I am today.  Cheers, Peace and good luck.
 

Top Industries

By visitors reading reviews
Educational Organization
43%
Computer Software Company
9%
Financial Services Firm
6%
University
5%
Educational Organization
27%
Computer Software Company
11%
Financial Services Firm
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Jamf Pro?
The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability to remotely manage and disable devices.
What is your experience regarding pricing and costs for Jamf Pro?
Jamf Pro is considered a premium solution, and pricing can be a significant factor, especially in price-sensitive markets like India.
What needs improvement with Jamf Pro?
Jamf Pro should be standardized into one MDM product to make it more affordable and accessible. The App packaging process is time-consuming and could be improved. Additionally, the user interface i...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
 

Also Known As

JAMF Software Casper Suite
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
Mitchells and Buzzers, Callaway
Find out what your peers are saying about Jamf Pro vs. Microsoft Intune and other solutions. Updated: January 2025.
838,737 professionals have used our research since 2012.