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BeyondTrust Remote Support vs Claroty Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
247
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
14th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Privileged Access Management (PAM) (24th)
Claroty Platform
Ranking in Remote Access
9th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Vulnerability Management (18th), Operational Technology (OT) Security (2nd), Cyber-Physical Systems Protection (1st)
 

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of BeyondTrust Remote Support is 2.9%, up from 2.4% compared to the previous year. The mindshare of Claroty Platform is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
Deevanshi Priya - PeerSpot reviewer
Achieve certifications with progress tracking and potential for enhanced interactivity
I was using Claroty to complete training assigned by my company. The courses were self-paced and helped me get certified in two additional certifications. I plan to use it further as I have a task list for future courses. It was primarily for certification and study materials The feature I like…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I haven't used other mobile device management solutions, but compared to SCCM, we eliminate a lot of on-premises infrastructure and maintenance by using Intune."
"The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience."
"It is a stable solution."
"I rate Intune 10 out of 10."
"Microsoft's cloud comes with a lot of extra features that are free of charge."
"The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices."
"Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."
"As an IT administrator, I appreciate Intune's ability to implement granular device-level policies for our organization's employees."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"One of the great features is that service desk members can work together in a remote session."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The solution's asset management is really great compared to Dragos or Nozomi."
"Claroty provides continuous threat protection and identifies pre-empty stuff and false positives."
"The solution's most valuable feature is the map, which shows everything that is connected and communicates with each other."
"Customer service is number one and the best."
"Claroty is very beneficial for learning and adds value to your resume."
"Claroty assigns a score based on how well you are doing in the course. If you skip a video, your score decreases, making it essential to watch the content attentively."
"Claroty identifies all vulnerabilities available in our environment."
"The platform ensures security without imposing significant delays."
 

Cons

"The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage."
"Some enrollment features could be improved."
"We haven't really gone through all the features of Intune. We are just discovering them. Every day, we see a new feature that we want to apply, but what will be great for Intune is to be able to deploy apps in a simple fashion. We should be able to easily install various apps on the Windows platform, iOS, and Android. Currently, we have to write some scripts. It's not as straightforward as we would like it to be. It should be simplified so that we can do it just with three clicks—next, next, finish—without needing to write a script."
"The tool's tunnel gateway is not very good, making it an area where improvements are required."
"They should improve its compatibility with other operating systems such as iOS and Linux. It supports Linux but they still need to work on the iOS part."
"The technical support could be improved."
"We've faced significant pushback with Copilot as our clients aren't seeing a favorable cost-benefit analysis."
"The reporting could be improved, as it's pretty poor compared to other products of this type."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"One potential improvement is in the support department."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"There is room for improvement in the user interface to make it more vibrant and interactive, similar to IT tools."
"I think the only issue is that the hardware Claroty uses is expensive."
"There should be AI security solutions implemented."
"For improvement, I think the training could be more practical. We have external training, but they're mostly theoretical. I want the solution to provide hands-on lab experience to help users learn better."
"The product's integration capabilities are an area of concern where improvements are required."
"There are a few protocols that Claroty doesn't currently support."
"I've reported four bugs and three feature requests so far. The main area of focus should be on how attacks are detected. The attack vector information needs to be more detailed. For example, it's not enough to state that an SMB v1 version open can lead to a WannaCry attack. A more detailed explanation should help clients understand the various ways an attack could occur."
"Introducing an AI chatbot to assist you when you have doubts could be beneficial."
 

Pricing and Cost Advice

"If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair."
"There are licenses required for this solution. We enable licenses on the devices we need to manage."
"The E5 license is expensive."
"Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses."
"The cost of the license and the features are justified for myself as a technical person."
"I would rate the price a four out of ten with ten being the most expensive."
"It's affordable for the protection it gives. There are no additional costs."
"Intune is included in the Microsoft 365 licensing package that we have."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"This product provides value for money."
"We believe for the money, it is worth what you pay."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"The cost currently according to the client is a bit high for them."
"BeyondTrust Remote Support is a very expensive product."
"It's a bit expensive compared to other solutions."
"The licensing for physical devices is cheap, but the software version is expensive. The software version costs around 26-28 dollars. I was surprised and even double-checked. It was shocking."
"The tool is quite expensive."
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Top Industries

By visitors reading reviews
Educational Organization
24%
Computer Software Company
11%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
18%
Financial Services Firm
13%
Manufacturing Company
10%
Government
8%
Manufacturing Company
16%
Computer Software Company
15%
Energy/Utilities Company
10%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...
Which solution do you prefer: Nozomi Networks or Claroty Platform?
Nozomi Networks and Claroty Platform are both leading operational technology (OT) security solutions offering a wide ...
What do you like most about Claroty Platform?
The product helps mitigate potential threats, especially if its users have signature rules. The product also provides...
What needs improvement with Claroty Platform?
If more AI features could be included with the Clarity solution, it would be feasible for everybody. As AI is booming...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Rockwell Automation
Find out what your peers are saying about BeyondTrust Remote Support vs. Claroty Platform and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.