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BeyondTrust Remote Support vs Claroty Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
250
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
14th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Privileged Access Management (PAM) (24th)
Claroty Platform
Ranking in Remote Access
9th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Vulnerability Management (18th), Operational Technology (OT) Security (2nd), Cyber-Physical Systems Protection (1st)
 

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of BeyondTrust Remote Support is 2.9%, up from 2.4% compared to the previous year. The mindshare of Claroty Platform is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
Deevanshi Priya - PeerSpot reviewer
Achieve certifications with progress tracking and potential for enhanced interactivity
I was using Claroty to complete training assigned by my company. The courses were self-paced and helped me get certified in two additional certifications. I plan to use it further as I have a task list for future courses. It was primarily for certification and study materials The feature I like…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios."
"It's easy to manage and easy to configure."
"There are no complaints about the stability. It works one hundred percent of the time."
"Intune significantly simplifies application deployment, mobile application management, and policy enforcement, such as restricting user access to specific applications, thereby enhancing overall environment security."
"Overall, I like Intune as a solution and would rate it nine out of ten."
"The system itself is great."
"Intune's compliance features are valuable because they allow immediate visibility into ongoing situations."
"It's very informative when there is an error. It allows us to backtrace where the error is and resolve that ourselves. It's a bit of a Swiss Army penknife. We find that it fixes most issues."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The solution is stable."
"One of the great features is that service desk members can work together in a remote session."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"It has allowed us to quickly address the needs and issues of our end users."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"I believe the two main aspects where Claroty stands out are their ability to provide a complete platform and their OT-specific focus."
"Customer service is number one and the best."
"The platform ensures security without imposing significant delays."
"Claroty is very beneficial for learning and adds value to your resume."
"Claroty provides continuous threat protection and identifies pre-empty stuff and false positives."
"The platform ensures security without imposing significant delays."
"I appreciate the active coding, deep inspection of packages, and data retrieval. The tool covers information about assets and attack vectors, which I find superior to other tools. Based on alerts, I create reports detailing how an attacker can penetrate the plant, both externally and internally."
"The main advantage of Claroty, when compared to its competitors, is integrated secure remote access."
 

Cons

"I would like to see Intune improve its handling of hybrid domain joins. We continue to experience issues with machines losing their hybrid domain join status."
"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."
"Setting up Intune Autopilot can be a little complicated."
"I would like to see the ability to deploy custom packages as a Windows 64-bit package, as opposed to the Windows 32-bit, which is the only one available now."
"The reporting and cost have room for improvement."
"There's a significant discrepancy in Intune pricing between tenants."
"Intune could add more Linux security features and more integration with on-prem devices. The application deployments can also be improved."
"The reports aren't complete, and it's not easy to build custom reports. For example, Windows Autopilot isn't working well in cases where the computers don't have a good internet connection. Then the option is not good enough."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Some technical aspects could be improved, particularly in product management."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"Lacks remote support and privileged remote access in the one product."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"One potential improvement is in the support department."
"I've reported four bugs and three feature requests so far. The main area of focus should be on how attacks are detected. The attack vector information needs to be more detailed. For example, it's not enough to state that an SMB v1 version open can lead to a WannaCry attack. A more detailed explanation should help clients understand the various ways an attack could occur."
"Claroty Platform could improve the pricing to get more acceptability in the market."
"I think the only issue is that the hardware Claroty uses is expensive."
"There should be AI security solutions implemented."
"The product's integration capabilities are an area of concern where improvements are required."
"Claroty Platform only gives the vulnerabilities based on the make and model of the devices, so it doesn't provide any resolution or any detailed explanation of how one can resolve such issues."
"There is room for improvement in the user interface to make it more vibrant and interactive, similar to IT tools."
"For improvement, I think the training could be more practical. We have external training, but they're mostly theoretical. I want the solution to provide hands-on lab experience to help users learn better."
 

Pricing and Cost Advice

"I rate Intune five out of 10 for pricing. It's expensive."
"For organizations that are a Microsoft shop, the pricing is compelling."
"Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses."
"Microsoft Intune is available for individual purchase at a low per-device cost."
"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."
"Microsoft Intune is not cost-effective as a standalone product."
"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."
"It comes as a bundle, so you do not really know what the prices are. Microsoft does not break it down to the user cost for us. It is just bundled with our E5 license."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"The solution is subscription-based and depends on the number of admin users."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"I would prefer that it was more affordable."
"Bomgar has a very fair pricing structure."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"The licensing for physical devices is cheap, but the software version is expensive. The software version costs around 26-28 dollars. I was surprised and even double-checked. It was shocking."
"The tool is quite expensive."
"It's a bit expensive compared to other solutions."
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Top Industries

By visitors reading reviews
Educational Organization
21%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
7%
Computer Software Company
17%
Financial Services Firm
13%
Manufacturing Company
10%
Government
8%
Manufacturing Company
16%
Computer Software Company
14%
Energy/Utilities Company
10%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...
Which solution do you prefer: Nozomi Networks or Claroty Platform?
Nozomi Networks and Claroty Platform are both leading operational technology (OT) security solutions offering a wide ...
What do you like most about Claroty Platform?
The product helps mitigate potential threats, especially if its users have signature rules. The product also provides...
What needs improvement with Claroty Platform?
If more AI features could be included with the Clarity solution, it would be feasible for everybody. As AI is booming...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Rockwell Automation
Find out what your peers are saying about BeyondTrust Remote Support vs. Claroty Platform and other solutions. Updated: April 2025.
849,190 professionals have used our research since 2012.