Try our new research platform with insights from 80,000+ expert users

BeyondTrust Remote Support vs Claroty Platform comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
233
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
19th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
Privileged Access Management (PAM) (21st)
Claroty Platform
Ranking in Remote Access
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
13
Ranking in other categories
Vulnerability Management (19th), Operational Technology (OT) Security (1st), Cyber-Physical Systems Protection (1st)
 

Featured Reviews

Gaurav Chandola - PeerSpot reviewer
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.
Justin Glasscock - PeerSpot reviewer
You can connect to a system without end-user interaction.
I would say setting up the cloud version was fairly straightforward. BeyondTrust stood up the application and then handed it over just kind of blank, the company at the time did not want to pay the implementation cost. So integrated it with Azure for single sign on, set up the group policies, I would say it was pretty straightforward. So it was kind of an ongoing. Once we got the initials set up and core administrators that would be using the tool set up with local accounts, it did become a more back burner task. I was able to work on it as I was had free time from other tasks. I would say really getting it to the basic usability point of being able to log in on the tool and to be able to connect and help somebody was within a couple hours and then developing the customizations, client deployment installations via group policy, transitioning from using local accounts to Azure AD accounts. If able to tackle in one sitting, probably would've been a few days, but since it was using more free time from other tasks, it was an ongoing process that took weeks and even into a couple of months to kind of get to a very nice deployment flow where everything was set up and easily usable and easy to onboard somebody else into the tool. Just one person really. Just me.
AnandKumar2 - PeerSpot reviewer
Useful for active coding, deep inspection of packages, and data retrieval
I appreciate the active coding, deep inspection of packages, and data retrieval. The tool covers information about assets and attack vectors, which I find superior to other tools. Based on alerts, I create reports detailing how an attacker can penetrate the plant, both externally and internally. Initially, I felt the Claroty Platform wasn't up to the mark for vulnerability management, but recent upgrades have been very helpful. The new features provide more detailed information, including CVE numbers and thorough explanations, such as for MS17-010 (WannaCry). This level of detail meets my expectations and allows me to determine how much of the plant's assets and devices would be compromised if a vulnerability is exploited. This information is crucial for reporting to the CISO.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good."
"...Intune itself integrates with that entire Microsoft ecosystem. As an individual product itself, it's okay. It holds up. But when you start saying "I've bought this as part of a wider solution, as a company we are going Microsoft throughout," then it makes more sense to have Microsoft Intune... so you have that single dashboard."
"Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements."
"Based on my experience, I find Intune very flexible for managing Windows devices. We can use scripting, and we can make use of the self-service portal or the company portal to publish some of the applications for Windows."
"The reporting and analytics features in Microsoft Intune have been a lifesaver."
"The most valuable feature of Intune is the ability to reset a lost device and remove all the data."
"Application deployment and keeping the devices secure no matter where they are, by having this cloud solution — that has been great."
"Intune enables us to manage our devices from anywhere."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"We are able to be more effectively connected to computers and servers all over the world."
"It has allowed us to quickly address the needs and issues of our end users."
"Claroty identifies all vulnerabilities available in our environment."
"Claroty is very beneficial for learning and adds value to your resume."
"The solution's most valuable feature is the map, which shows everything that is connected and communicates with each other."
"The solution offers comprehensive tools that greatly enhance your IT operations if implemented correctly."
"The main advantage of Claroty, when compared to its competitors, is integrated secure remote access."
"Claroty provides continuous threat protection and identifies pre-empty stuff and false positives."
"The solution's asset management is really great compared to Dragos or Nozomi."
"The product helps mitigate potential threats, especially if its users have signature rules. The product also provides alerts."
 

Cons

"Microsoft Intune's support for Mac devices is lacking and could be improved."
"Microsoft Intune has a latency response time issue. The latency has room for improvement."
"Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect."
"Customer service used to be better. In the last couple of years, support has not been very good, even with Premier and Premium support. It's been very hit-or-miss."
"The most significant challenge is reporting and monitoring. The reporting accuracy for deploying applications and all aspects of Intune needs to be improved."
"One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."
"Intune's server management could be better. If it could incorporate more features from System Center into Intune's Configuration Manager, it would be beneficial."
"It would really be helpful to have the option to manage server operating systems as well, like Windows Server, at least. That way, we could scrap the use of SCCM, which requires a lot of on-premises infrastructure."
"In the next release, I would like remote access to Chrome included."
"​The possibility to integrate a chatbot would take this product to the next level​."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"There is room for improvement in the user interface to make it more vibrant and interactive, similar to IT tools."
"I've reported four bugs and three feature requests so far. The main area of focus should be on how attacks are detected. The attack vector information needs to be more detailed. For example, it's not enough to state that an SMB v1 version open can lead to a WannaCry attack. A more detailed explanation should help clients understand the various ways an attack could occur."
"There are a few protocols that Claroty doesn't currently support."
"Occasionally, I face a login problem despite entering the correct password."
"For improvement, I think the training could be more practical. We have external training, but they're mostly theoretical. I want the solution to provide hands-on lab experience to help users learn better."
"The graphical user interface is quite poor."
"Claroty Platform only gives the vulnerabilities based on the make and model of the devices, so it doesn't provide any resolution or any detailed explanation of how one can resolve such issues."
"There is room for improvement in the user interface to make it more vibrant and interactive, similar to IT tools. Improvements could also be made in the Secure Remote Access (SRA) user interaction and graphical representations of recordings."
 

Pricing and Cost Advice

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."
"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."
"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"The purchase of the product was handled by someone else."
"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."
"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."
"Intune is cost-effective as it is included in some of the Office 365 packages."
"There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"This product provides value for money."
"BeyondTrust Remote Support is a very expensive product."
"The solution is subscription-based and depends on the number of admin users."
"We believe for the money, it is worth what you pay."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"The tool is quite expensive."
"It's a bit expensive compared to other solutions."
"The licensing for physical devices is cheap, but the software version is expensive. The software version costs around 26-28 dollars. I was surprised and even double-checked. It was shocking."
report
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
824,052 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
6%
Computer Software Company
17%
Financial Services Firm
12%
Government
10%
Manufacturing Company
9%
Manufacturing Company
15%
Computer Software Company
15%
Energy/Utilities Company
11%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...
What needs improvement with BeyondTrust Remote Support?
The local partners for BeyondTrust Remote Support are not enough in numbers. There are not enough product partners in...
What advice do you have for others considering BeyondTrust Remote Support?
I can recommend the product, but it is important to note that it is expensive. Though I am not a very good expert wit...
Which solution do you prefer: Nozomi Networks or Claroty Platform?
Nozomi Networks and Claroty Platform are both leading operational technology (OT) security solutions offering a wide ...
What do you like most about Claroty Platform?
The product helps mitigate potential threats, especially if its users have signature rules. The product also provides...
What needs improvement with Claroty Platform?
For improvement, I think the training could be more practical. We have external training, but they're mostly theoreti...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Rockwell Automation
Find out what your peers are saying about BeyondTrust Remote Support vs. Claroty Platform and other solutions. Updated: December 2024.
824,052 professionals have used our research since 2012.