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BeyondTrust Remote Support vs Claroty Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
234
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
18th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Privileged Access Management (PAM) (22nd)
Claroty Platform
Ranking in Remote Access
9th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Vulnerability Management (18th), Operational Technology (OT) Security (1st), Cyber-Physical Systems Protection (1st)
 

Mindshare comparison

As of January 2025, in the Remote Access category, the mindshare of Microsoft Intune is 3.7%, up from 0.1% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.6%, up from 3.4% compared to the previous year. The mindshare of Claroty Platform is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Himanshu-Pandey - PeerSpot reviewer
Efficient for remote access for third-party vendors
The features are common among systems, including special management, password management, and credential management. A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems. With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
Deevanshi Priya - PeerSpot reviewer
Achieve certifications with progress tracking and potential for enhanced interactivity
I was using Claroty to complete training assigned by my company. The courses were self-paced and helped me get certified in two additional certifications. I plan to use it further as I have a task list for future courses. It was primarily for certification and study materials The feature I like…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios."
"I like Intune's ability to manage roles, maintenance tasks, compliance settings, and patch development for all endpoints."
"Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."
"The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution."
"Intune enables us to manage our devices from anywhere."
"The ability to send configurations to our systems is valuable, particularly as we don't have a regular Windows AD server. Our current environment doesn't have a Windows AD, which limits our ability to push GPOs. However, this is where the solution can step in and help us push policies."
"It's easy to manage."
"I particularly appreciate the administration and security features, which can be deployed easily."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"I would rate the product ten out of ten."
"Offers a secure method of access without having to install agents everywhere."
"The solution is stable."
"We are able to be more effectively connected to computers and servers all over the world."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"Customer service is number one and the best."
"I believe the two main aspects where Claroty stands out are their ability to provide a complete platform and their OT-specific focus."
"Claroty identifies all vulnerabilities available in our environment."
"The product helps mitigate potential threats, especially if its users have signature rules. The product also provides alerts."
"The platform ensures security without imposing significant delays."
"Claroty provides continuous threat protection and identifies pre-empty stuff and false positives."
"The solution's asset management is really great compared to Dragos or Nozomi."
"I appreciate the active coding, deep inspection of packages, and data retrieval. The tool covers information about assets and attack vectors, which I find superior to other tools. Based on alerts, I create reports detailing how an attacker can penetrate the plant, both externally and internally."
 

Cons

"There can be delays in the deployment of new policies."
"Sometimes, customers compare it with AirWatch, but the concept of Intune is different from other solutions. It's an application management app. It gets a bit difficult to explain it to customers, but it's not a product limitation. It takes a presale document or presentation to explain it to customers."
"Intune has limited integration with non-Microsoft solutions."
"In the past, I raised some tickets for the enhancement feature, which was missing in Intune."
"It would be better if they can reduce the cost of the license."
"The configuration could be better by consolidating options and making it simpler."
"The synchronization could be improved."
"The installation could be improved to be simplified."
"One potential improvement is in the support department."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"​The possibility to integrate a chatbot would take this product to the next level​."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"In the next release, I would like remote access to Chrome included."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"Lacks some kind of voice communication option."
"Claroty Platform could improve the pricing to get more acceptability in the market."
"The graphical user interface is quite poor."
"I think the only issue is that the hardware Claroty uses is expensive."
"Occasionally, I face a login problem despite entering the correct password."
"Claroty Platform only gives the vulnerabilities based on the make and model of the devices, so it doesn't provide any resolution or any detailed explanation of how one can resolve such issues."
"There should be AI security solutions implemented."
"There is room for improvement in the user interface to make it more vibrant and interactive, similar to IT tools."
"We face issues in the alert investigation area because it does not properly give the alert communication patterns."
 

Pricing and Cost Advice

"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."
"Microsoft Intune's pricing is reasonable."
"While Microsoft charges for actual usage, it lacks discount options."
"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"
"The pricing is competitive, but it is not cheap."
"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."
"The licensing is on a yearly basis."
"It comes as a bundle, so you do not really know what the prices are. Microsoft does not break it down to the user cost for us. It is just bundled with our E5 license."
"Bomgar has a very fair pricing structure."
"This product provides value for money."
"We pay every year for the box, and there are no additional costs."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"I would prefer that it was more affordable."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"The cost currently according to the client is a bit high for them."
"It's a bit expensive compared to other solutions."
"The tool is quite expensive."
"The licensing for physical devices is cheap, but the software version is expensive. The software version costs around 26-28 dollars. I was surprised and even double-checked. It was shocking."
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Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Manufacturing Company
6%
Computer Software Company
17%
Financial Services Firm
12%
Government
10%
Manufacturing Company
9%
Manufacturing Company
16%
Computer Software Company
14%
Energy/Utilities Company
11%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...
What needs improvement with BeyondTrust Remote Support?
One potential improvement is in the support department. Customers based in India have to wait for support staff in th...
What advice do you have for others considering BeyondTrust Remote Support?
I rate BeyondTrust Remote Support as eight out of ten. This solution is robust, and I recommend it for its efficient ...
Which solution do you prefer: Nozomi Networks or Claroty Platform?
Nozomi Networks and Claroty Platform are both leading operational technology (OT) security solutions offering a wide ...
What do you like most about Claroty Platform?
The product helps mitigate potential threats, especially if its users have signature rules. The product also provides...
What needs improvement with Claroty Platform?
If more AI features could be included with the Clarity solution, it would be feasible for everybody. As AI is booming...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Rockwell Automation
Find out what your peers are saying about BeyondTrust Remote Support vs. Claroty Platform and other solutions. Updated: January 2025.
831,615 professionals have used our research since 2012.