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Microsoft Intune pros and cons

Vendor: Microsoft

4.1 out of 5

249 reviews
94% willing to recommend

3,573 followers

Pros & Cons summary

Microsoft Intune integrates with Azure Active Directory, providing a unified management system with enhanced security and comprehensive device visibility. Features such as Autopilot simplify management, ensuring compliance with remote wipe and data protection. It supports various devices and OS while needing improved reporting and better control for macOS and Linux. Challenges include complex app deployment and subpar customer support, plus limited non-Microsoft device integration.

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Prominent pros & cons

PROS

Microsoft Intune enables full management and deployment across Windows, macOS, iOS, Android, and Linux devices, providing centralized device management capabilities.

The integration with Azure Active Directory and the wider Microsoft ecosystem enhances seamless management and security, with features such as conditional access and policy enforcement.

Autopilot and automated patch deployment features streamline device setup and software updates, saving significant time and reducing administrative effort.

Compliance and policy management features help organizations maintain security standards and avoid unauthorized access, improving the overall security posture.

Cloud-based deployment and scalability ensure flexibility in managing both corporate and personal devices, facilitating efficient device provisioning and management.

CONS

Microsoft Intune needs significant improvement in reporting, as its accuracy and customization options are lacking compared to competitors.

There are challenges with app deployment, particularly for non-MSI and non-store apps, requiring additional tools that add overhead to the process.

The integration and support for macOS and Linux are insufficient, with limited control and features compared to Windows management capabilities.

Customer service and technical support are inconsistent and often unhelpful, resulting in long turnaround times and unresolved issues.

Intune's integration with non-Microsoft systems and third-party applications needs enhancement, affecting its overall flexibility and usability.

Microsoft Intune Pros review quotes

IT Admin at a financial services firm with 10,001+ employees

Aug 9, 2024

Microsoft integrated BitLocker and Active Directory into Intune, simplifying management.

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RA

Consultant at a manufacturing company with 1,001-5,000 employees

Sep 5, 2024

What I like most about Intune is its seamless enrollment process, particularly the Autopilot method.

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Director at Destino Infotech Pvt Ltd

Apr 18, 2024

One of the biggest advantages of Microsoft Intune is that it brings the management of Windows, macOS, iOS, Android, and even Linux under a single pane of glass.

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Microsoft Intune

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reviewer1420461

Associate Architect-Information Security at a tech services company with 51-200 employees

Sep 27, 2020

This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions.

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FA

Microsoft Support Engineer at Convergys Corporation

Jul 26, 2024

Intune significantly simplifies application deployment, mobile application management, and policy enforcement, such as restricting user access to specific applications, thereby enhancing overall environment security.

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GF

ISMS Manager & Information Systems Security at Africa Finance Corporation

Jul 8, 2024

If I assess Intune's user experience, I would say it is perfect and simple.

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MK

Director at Blueberry Media

Jul 17, 2024

It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users.

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VP of IT Infrastructure at a financial services firm with 51-200 employees

Nov 28, 2023

The biggest benefits of Intune are the ability to push changes and the added security. When we moved forward with Defender, we onboarded all those machines automatically. That helps dramatically. For a while, we were left with machines that weren't protected. We could see where people had done things they shouldn't have done, and Defender saved our skins a few times. It didn't happen a lot, but it happened enough that it made us glad we made that decision.

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Karthik Ekambaram

Cybersecurity Manager at Scybers

Sep 12, 2024

I am easily able to manage devices and assets, especially laptops and desktops.

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RK

End User Computing Architect at Cognizant

Mar 20, 2024

A valuable feature is user enrollment, where users can enroll their devices in their organizations themselves.

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Microsoft Intune Cons review quotes

IT Admin at a financial services firm with 10,001+ employees

Aug 9, 2024

There's a significant discrepancy in Intune pricing between tenants.

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RA

Consultant at a manufacturing company with 1,001-5,000 employees

Sep 5, 2024

The worst aspect is the reporting.

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Director at Destino Infotech Pvt Ltd

Apr 18, 2024

A new Intune feature allows application packaging, but it incurs additional licensing costs for a significant number of applications.

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Microsoft Intune

Free Report: Microsoft Intune Reviews and More

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

847,772 professionals have used our research since 2012.

reviewer1420461

Associate Architect-Information Security at a tech services company with 51-200 employees

Sep 27, 2020

The reporting needs to be a bit more interactive.

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GF

ISMS Manager & Information Systems Security at Africa Finance Corporation

Jul 8, 2024

Improvements can be made by allowing server integrations since it is an area where the product currently has shortcomings.

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FA

Microsoft Support Engineer at Convergys Corporation

Jul 26, 2024

Since GMS is unavailable in China, we currently rely on device administrator enrollment for managing Android devices there.

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MK

Director at Blueberry Media

Jul 17, 2024

We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune.

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VP of IT Infrastructure at a financial services firm with 51-200 employees

Nov 28, 2023

The biggest problem we ever have is when something goes out of date after 30 days when nobody has logged into it. We do have a problem trying to get those back online. We've been working with Microsoft to resolve that problem, but that's been the only issue that we've had in the last few years.

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Karthik Ekambaram

Cybersecurity Manager at Scybers

Sep 12, 2024

Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful.

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RK

End User Computing Architect at Cognizant

Mar 20, 2024

The current Intune reporting functionality could benefit from some improvements.

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