Try our new research platform with insights from 80,000+ expert users

Microsoft Intune pros and cons

Vendor: Microsoft

4.1 out of 5

244 reviews
94% willing to recommend

3,566 followers

Pros & Cons summary

Microsoft Intune offers extensive integration with the Microsoft ecosystem, enhancing management capabilities. Intune Autopilot streamlines deployment, while policy monitoring ensures security. Scalability supports varied devices, and automation refines patch management. Reporting capabilities and third-party integration face limitations, and technical support is inconsistent. Initial configuration can be complex, requiring advanced knowledge. Operating system compatibility beyond Windows is restricted, affecting management. Despite these challenges, Intune remains a robust choice for Microsoft-centered environments.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Autopilot is highly valued for its ability to simplify device deployment and management, allowing devices to be shipped globally and set up easily by users.

Integration with Microsoft 365 enhances the capabilities of Microsoft Intune, providing seamless management across Microsoft's ecosystem.

Its scalability is a key advantage, supporting organizations of various sizes with cloud-based management of devices.

Excellent patch and application deployment capabilities make it efficient for managing updates and maintaining security.

Centralized management and compliance features provide significant benefits, improving security posture and operational efficiency.

CONS

Microsoft Intune's reporting capabilities are limited, lacking intuitive and comprehensive features compared to competitors.

Deployment of applications, especially non-MSI and non-store apps, is challenging due to the need for additional tools.

Intune's integration with non-Microsoft operating systems, including Linux and macOS, needs enhancement.

The technical support provided by Microsoft for Intune is inconsistent, with slow response times and difficulty reaching knowledgeable representatives.

There is a need for easier policy management and deployment, with a call for more wizard-driven processes to simplify complexity.

Microsoft Intune Pros review quotes

IT Admin at a financial services firm with 10,001+ employees

Aug 9, 2024

Microsoft integrated BitLocker and Active Directory into Intune, simplifying management.

Read full review

RA

Consultant at a manufacturing company with 1,001-5,000 employees

Sep 5, 2024

What I like most about Intune is its seamless enrollment process, particularly the Autopilot method.

Read full review

Director at Destino Infotech Pvt Ltd

Apr 18, 2024

One of the biggest advantages of Microsoft Intune is that it brings the management of Windows, macOS, iOS, Android, and even Linux under a single pane of glass.

Read full review

Microsoft Intune

Free Report: Microsoft Intune Reviews and More

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

842,296 professionals have used our research since 2012.

reviewer1420461

Associate Architect-Information Security at a tech services company with 51-200 employees

Sep 27, 2020

This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions.

Read full review

GF

ISMS Manager & Information Systems Security at Africa Finance Corporation

Jul 8, 2024

If I assess Intune's user experience, I would say it is perfect and simple.

Read full review

FA

Microsoft Support Engineer at Convergys Corporation

Jul 26, 2024

Intune significantly simplifies application deployment, mobile application management, and policy enforcement, such as restricting user access to specific applications, thereby enhancing overall environment security.

Read full review

MK

Director at Blueberry Media

Jul 17, 2024

It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users.

Read full review

VP of IT Infrastructure at a financial services firm with 51-200 employees

Nov 28, 2023

The biggest benefits of Intune are the ability to push changes and the added security. When we moved forward with Defender, we onboarded all those machines automatically. That helps dramatically. For a while, we were left with machines that weren't protected. We could see where people had done things they shouldn't have done, and Defender saved our skins a few times. It didn't happen a lot, but it happened enough that it made us glad we made that decision.

Read full review

Karthik Ekambaram

Cybersecurity Manager at Scybers

Sep 12, 2024

I am easily able to manage devices and assets, especially laptops and desktops.

Read full review

RK

End User Computing Architect at Cognizant

Mar 20, 2024

A valuable feature is user enrollment, where users can enroll their devices in their organizations themselves.

Read full review

Show 10 more reviews (out of 240)

Microsoft Intune Cons review quotes

IT Admin at a financial services firm with 10,001+ employees

Aug 9, 2024

There's a significant discrepancy in Intune pricing between tenants.

Read full review

RA

Consultant at a manufacturing company with 1,001-5,000 employees

Sep 5, 2024

The worst aspect is the reporting.

Read full review

Director at Destino Infotech Pvt Ltd

Apr 18, 2024

A new Intune feature allows application packaging, but it incurs additional licensing costs for a significant number of applications.

Read full review

Microsoft Intune

Free Report: Microsoft Intune Reviews and More

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

842,296 professionals have used our research since 2012.

reviewer1420461

Associate Architect-Information Security at a tech services company with 51-200 employees

Sep 27, 2020

The reporting needs to be a bit more interactive.

Read full review

GF

ISMS Manager & Information Systems Security at Africa Finance Corporation

Jul 8, 2024

Improvements can be made by allowing server integrations since it is an area where the product currently has shortcomings.

Read full review

FA

Microsoft Support Engineer at Convergys Corporation

Jul 26, 2024

Since GMS is unavailable in China, we currently rely on device administrator enrollment for managing Android devices there.

Read full review

MK

Director at Blueberry Media

Jul 17, 2024

We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune.

Read full review

VP of IT Infrastructure at a financial services firm with 51-200 employees

Nov 28, 2023

The biggest problem we ever have is when something goes out of date after 30 days when nobody has logged into it. We do have a problem trying to get those back online. We've been working with Microsoft to resolve that problem, but that's been the only issue that we've had in the last few years.

Read full review

Karthik Ekambaram

Cybersecurity Manager at Scybers

Sep 12, 2024

Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful.

Read full review

RK

End User Computing Architect at Cognizant

Mar 20, 2024

The current Intune reporting functionality could benefit from some improvements.

Read full review

Show 10 more reviews (out of 238)

Related questions

4

Microsoft Intune and VMware AirWatch; Which do you recommend?

20

What is lacking in comparison with AirWatch?

273

What are the benefits of Microsoft Intune for IT Admin?

122

What do you think of the integration of Azure AD Services, Defender for Endpoint, and Intune as comprehensive security solutions?

439

What are the main differences between Jamf Pro and Microsoft Intune for Mac management?

141

Which solution is better for an educational organization: Google Workspace or Microsoft Intune?

242

What are the differences between MobileIron UEM and Microsoft Intune?

1,378

What are the pros and cons of Microsoft Intune?

95

How does Microsoft Intune compare with ManageEngine Desktop Central?

95

Is it worth migrating from WS1 to Intune if we have Microsoft 365 E3 available?