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Microsoft Intune vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.9
Microsoft Intune's support receives mixed reviews, with premium support praised for efficiency and basic support criticized for delays.
Sentiment score
7.1
NinjaOne's customer support is highly rated for efficiency, reliability, and value-added features, despite occasional delayed responses.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
 

Room For Improvement

Sentiment score
4.8
Microsoft Intune needs improvements in log visibility, macOS support, integration, cost, support, and security to enhance functionality.
Sentiment score
4.5
NinjaOne users seek improvements in integrations, mobile app functionality, reporting, ticketing, GUI, patching, remote connectivity, security, automation, and pricing.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Workspace ONE operates in real-time, whereas Intune has a noticeable delay when deploying policies or apps.
Security and reporting, including business intelligence tools, are adequate.
 

Scalability Issues

Sentiment score
8.2
Microsoft Intune is praised for its scalability, effectively managing diverse devices and user sizes across various sectors.
Sentiment score
7.7
NinjaOne offers flexible cloud-based scalability, supporting diverse organizations managing numerous devices, with high user ratings and regional growth.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
 

Setup Cost

Sentiment score
7.6
Microsoft Intune offers affordable enterprise solutions with various licensing options and seamless integration within Microsoft service packages.
Sentiment score
7.4
NinjaOne's flexible, negotiable pricing is competitive, offering value and discounts, particularly benefiting tax-exempt institutions like schools.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation.
Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors.
The pricing for NinjaOne is appropriate for small companies.
 

Stability Issues

Sentiment score
8.0
Microsoft Intune is highly stable with minimal issues, praised for ongoing improvements enhancing reliability and device management.
Sentiment score
8.2
NinjaOne is highly stable, with consistent performance, minimal issues, and frequent updates enhancing reliability despite occasional minor challenges.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
We've encountered problems with other services like Exchange, Intune has remained unaffected.
 

Valuable Features

Sentiment score
8.1
Microsoft Intune offers centralized management, enhanced security, and flexible device management, improving productivity and reducing costs with easy remote access.
Sentiment score
7.7
NinjaOne offers efficient remote management, automated patching, easy software deployment, and excellent ROI for small businesses.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The software's automation tools have solved critical deployment problems for small businesses.
 

Categories and Ranking

Microsoft Intune
Ranking in Remote Access
1st
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
230
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
NinjaOne
Ranking in Remote Access
11th
Ranking in Unified Endpoint Management (UEM)
6th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
16
Ranking in other categories
Network Monitoring Software (23rd), Server Monitoring (9th), IT Service Management (ITSM) (7th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), Patch Management (4th), MSP Backup (4th)
 

Featured Reviews

Gaurav Chandola - PeerSpot reviewer
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.
Aziz Lyazami - PeerSpot reviewer
A tool that helps with a lot of configurations and creates automation processes that work perfectly
I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.
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Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
7%
Computer Software Company
17%
Manufacturing Company
7%
Government
7%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The product's pricing depends on the number of PCs or devices.
What needs improvement with NinjaOne?
NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and ...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Status Pros, Mitchell and Company
Find out what your peers are saying about Microsoft Intune vs. NinjaOne and other solutions. Updated: November 2024.
817,354 professionals have used our research since 2012.