NinjaOne Reviews

Name: NinjaOne
Brand: NinjaOne
Rating: 4.1 (18 reviews)

Vendor: NinjaOne

4.1 out of 5

18 reviews
94% willing to recommend

123 followers

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What is NinjaOne?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

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NinjaOne is the #1 ranked solution in top Remote Monitoring and Management Software, #4 ranked solution in top MSP Backup solutions, #5 ranked solution in top Mobile Device Management (MDM) solutions, #5 ranked solution in top Patch Management solutions, #6 ranked solution in top IT Service Management (ITSM) solutions, #7 ranked solution in top Unified Endpoint Management (UEM) solutions, #11 ranked solution in top Server Monitoring solutions, #11 ranked solution in top IT Alerting and Incident Management solutions, #22 ranked solution in top Remote Access solutions, and #31 ranked solution in best Network Monitoring Tools. PeerSpot users give NinjaOne an average rating of 8.2 out of 10. NinjaOne is most commonly compared to Kaseya VSA: NinjaOne vs Kaseya VSA. NinjaOne is popular among the large enterprise segment, accounting for 43% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 842,161 peers since 2012

Featured NinjaOne reviews

Jörg Köhler

Owner at AvalisNT AG

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Javier_Rodriguez

Cloud Consultant at i-Community AG

Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools. Many features are not needed for our purposes currently. Security and reporting, including business intelligence tools, are adequate, however, there is no specific requirement to add AI-driven IT management tasks at this moment.

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Aziz Lyazami

Manager, Information Technology at NYOS CHARTER SCHOOL

I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.

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NinjaOne mindshare

Product category:

As of March 2025, the mindshare of NinjaOne in the Remote Monitoring and Management (RMM) category stands at 20.8%, up from 18.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

PeerAnalyst reports based on NinjaOne reviews

Type	Title	Date
Category	Remote Monitoring and Management (RMM)	Mar 23, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 23, 2025	Download
Comparison	NinjaOne vs Kaseya VSA	Mar 23, 2025	Download
Comparison	NinjaOne vs Atera	Mar 23, 2025	Download
Comparison	NinjaOne vs TeamViewer Remote Management	Mar 23, 2025	Download

Title	Rating	Mindshare	Recommending
Kaseya VSA	3.8	8.1%	84%	32 interviews Add to research
Quest KACE Systems Management Appliance (SMA)	4.4	1.5%	95%	39 interviews Add to research

Valuable Features

NinjaOne excels in remote monitoring, automation, and device management. Users highlight its ease of use, robust patch management, and powerful scripting capabilities. Key features include comprehensive monitoring, remote access tools, software deployment, and third-party integration. The software boasts a user-friendly interface alongside security features and alert systems. The SLA management and mobile app provide added value. Flexibility and cost-effectiveness make it suitable for small businesses transitioning to the Microsoft cloud.

"NinjaOne is a great product. It is working and it is always developing."
"The customer support at NinjaOne is excellent, rated ten out of ten."
"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

Room for Improvement

NinjaOne requires enhanced integrations with third-party applications like antivirus tools, optimized mobile app functionality, and better remote connectivity. Reporting features and the user interface need significant improvements. Issues with the ticketing system and software patching processes persist. For cloud environments, dependency on active directory is problematic. Users express dissatisfaction with pricing, while integration with additional virtual platforms is necessary. There's a need for improved network monitoring and automation capabilities for location-specific tasks.

"The network monitoring needs to be improved."
"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."
"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

ROI

Organizations have experienced substantial ROI from NinjaOne over time, achieving productivity gains as users continue working during remote access. NinjaOne’s remote management capabilities reduce workloads by 40%-50%, saving time and costs. Teams resolve 60%-70% of issues directly, elevating their capacity to handle 95-96 tickets daily. Enhanced operations occur within six months, correlating to financial benefits and reduced need for alternative remote access solutions. Overall, NinjaOne contributes to increased efficiency and cost-effectiveness.

Pricing

Enterprise users find NinjaOne's pricing fairly reasonable, particularly noting its value for money with the inclusion of tools like TeamViewer. Customers appreciate the subscription model, with monthly licensing costs averaging around $360-$400, which vary by device type. While NinjaOne is considered more affordable than competitors like Veeam, pricing can be negotiated based on scale. Educational institutions benefit from tax advantages, further enhancing cost-effectiveness. Some users find the pricing high but manageable for essential features.

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"The product's pricing depends on the number of PCs or devices."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

Popular Use Cases

Organizations primarily utilize NinjaOne for remote monitoring, management of servers and workstations, executing system updates, patch management, and asset management. NinjaOne serves as a SaaS platform, offering cloud-based and on-premise capabilities. Companies find it beneficial for automating processes, ticketing systems, supporting client networks, deploying software, scripting maintenance tasks, and providing remote access, making it ideal for managed service providers and small to medium businesses navigating Microsoft cloud transitions.

Service and Support

NinjaOne customer service is generally praised for being excellent and intelligent, with some users giving a full ten out of ten rating. However, there are instances of slow response times and unavailability of certain features. Many users appreciate the community support through Ninja Dojo. Responses are varied, with some users not needing assistance and others finding tech support very helpful. Documentation is also highlighted as beneficial, although some users experience unresponsiveness.

Deployment

Users find NinjaOne's initial setup to be simple and quick. Logging into the cloud and downloading the installer is easy. Deployment can vary by environment but is generally straightforward, taking a few minutes to a couple of hours. NinjaOne's user-friendly nature helps as long as requirements are clear. For those using remote monitoring tools or with IT knowledge, setup is efficient. Documentation is available for guidance, and no dedicated maintenance personnel are needed.

Scalability

NinjaOne is noted for its scalability, efficiently handling various user needs from small businesses to large enterprises. It excels in managing numerous devices and is known for its flexibility in expanding with user growth. Users frequently mention its cloud-based nature, which supports an increasing number of devices and users. Several users highlighted its cost-effectiveness at larger scales, while some noted pricing concerns for smaller setups. Ratings often range from eight to ten out of ten for scalability.

Stability

NinjaOne is praised for its stability, with many users stating it as stable or very stable. Several indicate minor issues, generally related to updates and patches, which are typically resolved quickly. Most users rate NinjaOne's stability between eight to ten out of ten, citing reliability and consistent functionality. Some users report occasional challenges with remote connections, delays, and server-related tasks, though these instances do not overshadow their satisfaction with NinjaOne’s performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our NinjaOne Buyer's Guide for additional reliable information.