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NinjaOne vs Zabbix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
NinjaOne boosts productivity with enhanced remote connectivity, handling more tickets, reducing workloads, and proving beneficial within six months.
Sentiment score
7.7
Zabbix reduces operational costs with open-source service, enhancing visibility, minimizing downtime, and providing substantial financial savings.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
 

Customer Service

Sentiment score
7.9
NinjaOne support is generally rated excellent, though some occasional issues occur; strong documentation and community enhance user experience.
Sentiment score
6.9
Zabbix offers responsive support with valuable community forums while some users find paid support costly but effective.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
It is so straightforward that I have never had to use the support.
 

Scalability Issues

Sentiment score
7.8
NinjaOne is praised for scalable cloud solutions, supporting numerous users and devices, despite increased costs with more devices.
Sentiment score
6.8
Zabbix is scalable and reliable, efficiently handling millions of metrics, but may require significant database and hardware resources.
The design suggests it is scalable.
Zabbix is very scalable and lightweight.
 

Stability Issues

Sentiment score
7.8
NinjaOne is highly stable, with minimal issues and frequent updates, earning ratings of eight to ten for reliability.
Sentiment score
7.6
Zabbix is stable, efficient, and reliable, with occasional tuning needed, attributed to external factors like database configurations.
I would rate the stability a ten out of ten.
Zabbix is very scalable and lightweight.
 

Room For Improvement

NinjaOne requires better third-party integrations, UI enhancements, improved connectivity, and expanded features while addressing cost concerns.
Zabbix requires enhancements in discovery, UI, reporting, integration, automation, scalability, customization, and security for improved user experience.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
 

Setup Cost

NinjaOne offers affordable, competitive pricing with flexible subscription rates, monthly licensing, and additional tools, ideal for small companies.
Zabbix attracts enterprises with its cost-effective open-source model, offering free use and optional paid support and training.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The pricing for NinjaOne is appropriate for small companies.
 

Valuable Features

NinjaOne offers remote management, automation, and integration features, appealing to small businesses with efficient performance and affordability.
Zabbix provides flexible, scalable open-source monitoring with customizable features, cost-effectiveness, and strong community support for IT infrastructure.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
 

Categories and Ranking

NinjaOne
Ranking in Network Monitoring Software
35th
Ranking in Server Monitoring
11th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
IT Service Management (ITSM) (7th), Remote Access (22nd), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (7th)
Zabbix
Ranking in Network Monitoring Software
1st
Ranking in Server Monitoring
1st
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
104
Ranking in other categories
Application Performance Monitoring (APM) and Observability (9th), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (2nd)
 

Mindshare comparison

As of January 2025, in the Network Monitoring Software category, the mindshare of NinjaOne is 0.4%, up from 0.3% compared to the previous year. The mindshare of Zabbix is 11.5%, down from 11.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
ASM Naushad Alam - PeerSpot reviewer
Allows any number of customizations but lacks functionality for finding root causes
We have not yet purchased the commercial version so have a lack of technical ability. We do not yet fully know the key points or key features of the solution. We just use what we use along with WhatsUp Gold. Based on our use only, stability is rated a seven out of ten.
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Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
831,158 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Retailer
7%
Manufacturing Company
7%
Government
6%
Educational Organization
39%
Computer Software Company
11%
Financial Services Firm
6%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.
What needs improvement with NinjaOne?
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They ar...
What do you like most about Zabbix?
The template system in Zabbix is very beneficial as it saves time in configuration.
What needs improvement with Zabbix?
I'm using the free version of Zabbix, and I'd like to see more customization options, especially for setting trigger thresholds.
 

Comparisons

 

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Overview

 

Sample Customers

Status Pros, Mitchell and Company
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about NinjaOne vs. Zabbix and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.