Zabbix and NinjaOne provide powerful monitoring solutions with distinct advantages and drawbacks based on user reviews. NinjaOne seems to outperform Zabbix in terms of ease of deployment and customer service, whereas Zabbix is preferred for its cost efficiency and comprehensive monitoring capabilities.
Features: Zabbix is appreciated for its extensive monitoring capabilities, scalability, and customizable templates. NinjaOne, on the other hand, excels with its user-friendly design, integrated ticketing system, and remote management features. While both tools are feature-rich, Zabbix is favored for its depth and breadth in monitoring, and NinjaOne for its intuitive design and management tools.
Room for Improvement: Users of Zabbix mention the steep learning curve, complex configuration, and occasional performance issues as areas needing improvement. NinjaOne users highlight a need for better integrations, more detailed customization options, and enhanced reporting features. Zabbix could benefit from simplifying its setup and improving performance, while NinjaOne could focus on expanding its integration and customization capabilities.
Ease of Deployment and Customer Service: Zabbix is noted for requiring considerable initial setup and configuration time, often needing specialized knowledge. However, it provides robust customer support for troubleshooting. NinjaOne is praised for its straightforward deployment process and excellent customer service, making it quick and simple to get started. This gives NinjaOne an edge for users who prioritize ease of setup and support responsiveness.
Pricing and ROI: Zabbix offers a cost-effective solution with a strong ROI, especially for large-scale deployments, due to its open-source nature. NinjaOne, while generally more expensive, is seen as worth the investment due to its comprehensive feature set and user satisfaction. Zabbix stands out for budget-conscious users, whereas NinjaOne justifies its higher cost with its ease of use and support.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
It is so straightforward that I have never had to use the support.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
Zabbix is very scalable and lightweight.
I would rate its scalability ten out of ten.
I would rate the stability a ten out of ten.
Zabbix is very scalable and lightweight.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
It is literally free.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.
It offers a wide range of features including data collection, visualization, and reporting.
With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.
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