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Atera vs NinjaOne comparison

Atera and NinjaOne are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #3 with an average rating of 9.0, while NinjaOne is ranked #1 with an average rating of 7.6. Atera holds a 11.1% mindshare in RMM, compared to NinjaOne’s 20.8% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 94% of NinjaOne users who would recommend it.
Atera
Read 15 Atera reviews
  • 2,099 Views
  • 1,334 Comparison Views
93% willing to recommend
NinjaOne
Read 18 NinjaOne reviews
  • 3,395 Views
  • 1,842 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 9, 2025

NinjaOne and Atera compete in the remote monitoring and management software category. Based on features, NinjaOne appears stronger due to its extensive device management and mobile app alerts.

Features: NinjaOne offers robust remote monitoring with device management, script automation, and a mobile alert system. It integrates well with third-party solutions and features a user-friendly interface. Atera provides strong cross-platform support with valuable monitoring and remote access, enhancing the management of both Windows and Apple devices.

Room for Improvement: NinjaOne could improve in third-party software patching, reporting, and native integrations for solutions like TeamViewer, as well as its ticketing and identity access management features. Atera can enhance mobile app functionalities, network monitoring, and user authentication tools.

Ease of Deployment and Customer Service: NinjaOne supports various deployment options including public, private, and hybrid clouds along with on-premises solutions, backed by excellent customer support. Atera offers public cloud deployment with commendable customer service, though its support documents suggest room for feature expansion.

Pricing and ROI: NinjaOne has a subscription model with device-based pricing, offering scalable negotiations and noticeable ROI within six months. Atera charges per technician with unlimited devices, making it cost-effective and predictable, especially for startups.

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To learn more, read our detailed Atera vs. NinjaOne Report (Updated: February 2025).
Buyer's Guide
Atera vs. NinjaOne
February 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
Atera boosts efficiency and saves costs with remote configurations, fixed fees, automated updates, extended hardware lifespan, and comprehensive features.
Sentiment score
7.7
NinjaOne enhances productivity and efficiency, showing significant time and cost savings with benefits visible within six months.
No quotes available
For more quotes and insights, download the Atera report
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
For more quotes and insights, download the NinjaOne report
 

Customer Service

Sentiment score
8.5
Atera's support is highly rated for being responsive, knowledgeable, proactive, and professional, with frequent updates and effective security measures.
Sentiment score
7.8
NinjaOne's customer service is praised for expertise and ease of use, despite some slow technical support responses.
No quotes available
For more quotes and insights, download the Atera report
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
For more quotes and insights, download the NinjaOne report
Javier_Rodriguez - PeerSpot reviewerJörg Köhler - PeerSpot reviewer
RL
 

Scalability Issues

Sentiment score
7.9
Atera is a scalable, versatile tool suitable for all company sizes, effectively managing diverse endpoints and clients with ease.
Sentiment score
7.9
NinjaOne is highly regarded for its scalability and flexibility, ideal for managing numerous devices and users efficiently.
No quotes available
For more quotes and insights, download the Atera report
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
For more quotes and insights, download the NinjaOne report
 

Stability Issues

Sentiment score
8.2
Atera is highly stable and reliable with minimal downtime, frequent updates, and rare issues, often external in origin.
Sentiment score
7.9
NinjaOne is praised for stability and consistent performance, with frequent updates addressing occasional server issues and improvements.
 

Room For Improvement

Atera requires better identity management, integrations, mobile features, network monitoring, automation, interface updates, and enhanced security for a superior user experience.
NinjaOne needs to improve integrations, user interface, reporting, pricing, connectivity, patching, automation, dashboard usability, and backup features.
No quotes available
For more quotes and insights, download the Atera report
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
For more quotes and insights, download the NinjaOne report
Javier_Rodriguez - PeerSpot reviewerJörg Köhler - PeerSpot reviewer
RL
 

Setup Cost

Atera's fixed per-technician fee offers predictable, scalable pricing with affordable integrations, making it cost-effective compared to competitors.
NinjaOne is valued for its affordable, scalable pricing and cost-effectiveness, especially for small companies and educational institutions.
No quotes available
For more quotes and insights, download the Atera report
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
For more quotes and insights, download the NinjaOne report
Javier_Rodriguez - PeerSpot reviewerJörg Köhler - PeerSpot reviewer
RL
 

Valuable Features

Atera offers robust PowerShell commands, seamless remote access, effective automation, cross-platform support, intuitive interface, and proactive issue resolution tools.
NinjaOne streamlines IT management with remote monitoring, automation, and integration features, boosting efficiency for small businesses.
No quotes available
For more quotes and insights, download the Atera report
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
For more quotes and insights, download the NinjaOne report
RL
Jörg Köhler - PeerSpot reviewerJavier_Rodriguez - PeerSpot reviewer
 

Categories and Ranking

Atera
Ranking in IT Service Management (ITSM)
13th
Ranking in Remote Monitoring and Management (RMM)
3rd
Ranking in Patch Management
11th
Average Rating
9.2
Reviews Sentiment
8.1
Number of Reviews
15
Ranking in other categories
No ranking in other categories
NinjaOne
Ranking in IT Service Management (ITSM)
6th
Ranking in Remote Monitoring and Management (RMM)
1st
Ranking in Patch Management
5th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Network Monitoring Software (31st), Server Monitoring (11th), Remote Access (22nd), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), MSP Backup (4th), Unified Endpoint Management (UEM) (7th)
 

Mindshare comparison

As of March 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 11.1%, down from 14.8% compared to the previous year. The mindshare of NinjaOne is 20.8%, up from 18.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

JC
Having fewer hardware replacements saves us in annual costs
There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.
Read full review
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
Read full review
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Comms Service Provider
9%
Retailer
6%
Manufacturing Company
6%
Computer Software Company
16%
Retailer
8%
Government
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
Pricing is low. It costs around 149 bucks per month.
See all answers
What needs improvement with Atera?
It should improve its processes.
See all answers
What is your primary use case for Atera?
Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.
See all answers
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
See all answers
What is your experience regarding pricing and costs for NinjaOne?
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.
See all answers
What needs improvement with NinjaOne?
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They ar...
See all answers
 

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Product Reports

Buyer's Guide
Atera
March 2025
Atera reportDownload Atera product report
Buyer's Guide
NinjaOne
March 2025
NinjaOne reportDownload NinjaOne product report
 

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

  • Thousands of paying users in over 75 countries
  • Free 30-day trial, no credit card or commitment required
  • No hidden fees or restrictions, all plans include unlimited devices
  • Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

  • Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
  • Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
  • Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.
Atera

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

NinjaOne
 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Status Pros, Mitchell and Company
Buyer's Guide
Atera vs. NinjaOne
February 2025
Free Report: Atera vs. NinjaOne
Find out what your peers are saying about Atera vs. NinjaOne and other solutions. Updated: February 2025.
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