Atera vs NinjaOne comparison

Atera and NinjaOne are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #3 with an average rating of 9.0, while NinjaOne is ranked #1 with an average rating of 7.6. Atera holds a 13.5% mindshare in RMM, compared to NinjaOne’s 20.0% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 92% of NinjaOne users who would recommend it.

Atera

Read 15 Atera reviews

2,663 Views
1,584 Comparison Views

93% willing to recommend

NinjaOne

Read 15 NinjaOne reviews

3,958 Views
2,066 Comparison Views

92% willing to recommend

Atera

NinjaOne

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 6, 2024

NinjaOne and Atera are products in the IT management space. NinjaOne tends to have an edge with its pricing and customer support, appealing to those conscious of costs, while Atera offers a more comprehensive feature set that may justify a higher price.

Features: NinjaOne provides robust remote monitoring, efficient patch management, and a user-friendly interface. Atera offers automation tools, an integrated service desk, and cross-platform solutions.

Room for Improvement: NinjaOne could benefit from simplifying its integration processes and expanding default configurations. Atera might enhance its network device monitoring capabilities and further optimize its automation tools for large-scale operations.

Ease of Deployment and Customer Service: Atera is praised for its simple cloud-based deployment and detailed onboarding process. NinjaOne, though quick to deploy, requires more technical adjustments but is recognized for responsive customer support.

Pricing and ROI: NinjaOne is considered affordable with a transparent pricing structure and a quick return on investment. Atera's higher setup costs promise substantial ROI due to its extensive feature set. The decision may depend on budget and feature requirements.

To learn more, read our detailed Atera vs. NinjaOne Report (Updated: November 2024).

Buyer's Guide

Atera vs. NinjaOne

November 2024

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Categories and Ranking

Atera

Ranking in IT Service Management (ITSM)

14th

Ranking in Remote Monitoring and Management (RMM)

3rd

Ranking in Patch Management

8th

Average Rating

9.2

Number of Reviews

Ranking in other categories

No ranking in other categories

NinjaOne

Ranking in IT Service Management (ITSM)

6th

Ranking in Remote Monitoring and Management (RMM)

1st

Ranking in Patch Management

4th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Network Monitoring Software (25th), Server Monitoring (9th), Remote Access (11th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), MSP Backup (4th), Unified Endpoint Management (UEM) (6th)

Mindshare comparison

As of November 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 13.5%, down from 14.6% compared to the previous year. The mindshare of NinjaOne is 20.0%, up from 17.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Chris Bashlor

IT Managed Service Provider at Principal PC Consulting, LLC

Mar 18, 2021

Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location

When it comes to ease of use and the user interface I would give Atera a nine out of 10. The platform responsiveness to everything is solid. The updates Atera has put out have been second to none. Moreover, I find that if it wasn't for Atera, I wouldn't be gaining the number of clients I have and growing my business as I do. Atera provides ease of access to all devices no matter where they're located. It makes no difference if the client is in a work group or if he is on a certain domain. Atera enables me to access our clients' devices with ease and to provide them with feedback across the board. It benefits both me and my clients. When it comes to pushing out anything, such as antivirus features, it's second to none. As I'm more of a hands-on person, I visit many of my clients. Often, while visiting a client site, another client will call. With Atera, I am able to remotely handle whatever needs to be done to his machine, be it installing a printer or helping with a password. When a client calls and needs something handled quickly, Atera is a big help. On a daily basis, it saves me time and approximately seven to 10 hours per week. Were I not always going around to all my clients, it would save me even more time.

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Aziz Lyazami

Manager, Information Technology at NYOS CHARTER SCHOOL

Nov 15, 2023

A tool that helps with a lot of configurations and creates automation processes that work perfectly

I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of this solution are automatic batch matching and unattended support access."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"It is reliable, and when it is working, it works without issues."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"Atera's Remote Access feature has been invaluable for our monitoring needs. It allows us to use FlashOps in Azure to control equipment remotely and supervise real-time details like server and computer statuses for our clients. This access is crucial as it enables us to handle network issues and manage server administration efficiently. Regarding automation, Atera's tools have significantly boosted our service efficiency. They streamline tasks like installing tools and provide quick insights into critical issues with our servers. This saves us time and enhances our ability to deliver valuable services, especially for large-scale projects requiring precise and swift actions."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

More Atera pros

"It just works as advertised and serves the purpose for which we got it."

"The most valuable feature we have found currently is probably patch management."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"NinjaOne's best feature is its monitoring."

"The most important aspect of this tool is the security it provides our company."

"Good at managing updates and for remote support."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The tool's most valuable feature is third-party application updates."

More NinjaOne pros

Cons

"The solution is scalable. However, in the past, we did have some issues."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"Customization could be improved."

"There is definitely room for improvement with its automation capabilities."

"It should improve its processes."

More Atera cons

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"NinjaOne's dashboard could be easier to use."

"The ticketing system in NinjaOne is not the best."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"NinjaOne's pricing and user interface needs improvement."

"Lacks sufficient integrations with other PSAs."

"The solution could improve by optimizing the internet connection being used."

"I want NinjaOne to improve the reports."

More NinjaOne cons

Pricing and Cost Advice

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"As an internal IT, it's gold right there. It is money in the bank."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"Atera happened to have the best pricing model."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

More Atera pricing and cost advice

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"We currently pay $1.20 per device on a monthly basis."

"The pricing is reasonable and cheaper than ConnectWise."

"The product's pricing depends on the number of PCs or devices."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"We got a pretty good deal. It was fairly affordable."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Comms Service Provider

Retailer

Educational Organization

Computer Software Company

17%

Manufacturing Company

Retailer

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

See all answers

What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The product's pricing depends on the number of PCs or devices.

See all answers

What needs improvement with NinjaOne?

NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and ...

See all answers

Comparisons

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Compared 10% of the time

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Compared 5% of the time

SuperOps.ai vs Atera

Compared 5% of the time

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Compared 12% of the time

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Compared 9% of the time

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Compared 5% of the time

BigFix vs NinjaOne

Compared 5% of the time

Kaseya VSA vs NinjaOne

Compared 4% of the time

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Product Reports

Buyer's Guide

Atera

November 2024

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Buyer's Guide

NinjaOne

November 2024

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Atera

NinjaOne

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Status Pros, Mitchell and Company

Buyer's Guide

Atera vs. NinjaOne

November 2024

Free Report: Atera vs. NinjaOne

Find out what your peers are saying about Atera vs. NinjaOne and other solutions. Updated: November 2024.

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