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Atera vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
Atera boosts efficiency and saves costs with remote configurations, fixed fees, automated updates, extended hardware lifespan, and comprehensive features.
Sentiment score
7.4
NinjaOne boosts productivity with enhanced remote connectivity, handling more tickets, reducing workloads, and proving beneficial within six months.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
 

Customer Service

Sentiment score
8.5
Atera's support is highly rated for being responsive, knowledgeable, proactive, and professional, with frequent updates and effective security measures.
Sentiment score
7.9
NinjaOne support is generally rated excellent, though some occasional issues occur; strong documentation and community enhance user experience.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
 

Scalability Issues

Sentiment score
7.9
Atera is a scalable, versatile tool suitable for all company sizes, effectively managing diverse endpoints and clients with ease.
Sentiment score
7.8
NinjaOne is praised for scalable cloud solutions, supporting numerous users and devices, despite increased costs with more devices.
 

Stability Issues

Sentiment score
8.2
Atera is highly stable and reliable with minimal downtime, frequent updates, and rare issues, often external in origin.
Sentiment score
7.8
NinjaOne is highly stable, with minimal issues and frequent updates, earning ratings of eight to ten for reliability.
 

Room For Improvement

Atera requires better identity management, integrations, mobile features, network monitoring, automation, interface updates, and enhanced security for a superior user experience.
NinjaOne requires better third-party integrations, UI enhancements, improved connectivity, and expanded features while addressing cost concerns.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
 

Setup Cost

Atera's fixed per-technician fee offers predictable, scalable pricing with affordable integrations, making it cost-effective compared to competitors.
NinjaOne offers affordable, competitive pricing with flexible subscription rates, monthly licensing, and additional tools, ideal for small companies.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
 

Valuable Features

Atera offers robust PowerShell commands, seamless remote access, effective automation, cross-platform support, intuitive interface, and proactive issue resolution tools.
NinjaOne offers remote management, automation, and integration features, appealing to small businesses with efficient performance and affordability.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
 

Categories and Ranking

Atera
Ranking in IT Service Management (ITSM)
13th
Ranking in Remote Monitoring and Management (RMM)
3rd
Ranking in Patch Management
11th
Average Rating
9.2
Reviews Sentiment
8.1
Number of Reviews
15
Ranking in other categories
No ranking in other categories
NinjaOne
Ranking in IT Service Management (ITSM)
7th
Ranking in Remote Monitoring and Management (RMM)
1st
Ranking in Patch Management
5th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Network Monitoring Software (35th), Server Monitoring (11th), Remote Access (22nd), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), MSP Backup (4th), Unified Endpoint Management (UEM) (7th)
 

Mindshare comparison

As of January 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 12.0%, down from 14.8% compared to the previous year. The mindshare of NinjaOne is 20.9%, up from 17.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

JC
Having fewer hardware replacements saves us in annual costs
There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
report
Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
831,020 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Comms Service Provider
7%
Retailer
6%
Manufacturing Company
6%
Computer Software Company
17%
Retailer
7%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
Pricing is low. It costs around 149 bucks per month.
What needs improvement with Atera?
It should improve its processes.
What is your primary use case for Atera?
Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.
What needs improvement with NinjaOne?
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They ar...
 

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Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Status Pros, Mitchell and Company
Find out what your peers are saying about Atera vs. NinjaOne and other solutions. Updated: January 2025.
831,020 professionals have used our research since 2012.