We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers. The pricing hasn't changed since I have used it. I can add/remove as many customers, clients, or agents as I want. There is no price change. This is very important because I am not paying for agents. Therefore, I don't have to eat the cost upfront for a customer who has 50 computers. The pricing and licensing are always improving. Atera is open to suggestions. If you have a feature that you use in another type of software that you don't see in Atera, try it. However, the costs of this product far outweighs features that you might not have available. Features, like antivirus, cost extra. They also offer backup solutions for an extra cost.
As an internal IT, it's gold right there. It is money in the bank. I was recently quoted a cut down price of about $8000 a month to manage it. I pointed out, "Even at 10% of your price, I'm still 100% ahead of where you are. I pay $80." Then, they came back and said, "We can do $800." It was at that point that I realized there was some price gouging happening. I'm just not interested in if your selling point is 1000% markup. There's no competition there. It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good. If it was even slightly more expensive, I would still be onboard. Even as it stands, I am looking to upgrade my subscription from the $80 a month package to the $130 a month package. It is still great value. That value proposition is really there.
Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us. Understand that there are pieces that have to be built onto it, such as add-on licenses. I used to work in a software startup, so I am okay if they say that they are putting out new features and some of those features are going to have add-on licensing, e.g., where it adds on an extra $50 a month for this feature. I understand that there is a cost to having new features sometimes.
Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead. That proved very helpful for us, given that we have a very small startup budget. Their service doesn't discriminate on whether a company is super-large or not so big. It allowed us to grow quickly, with many different clients, without a hiccup. This is a really great tool and it's constantly improving. It's not just some open source RMM. Other RMMs have said to us, "Please review our product, or try it out." And I say, "Yeah, it's great, but it's not going to help me with my scalability." I feel that Atera really wants you to know they support you and your growing business. "Trust in us," is what I perceive them to be saying. For me, that's been the savior. We know that if our company is growing and we need more technicians, that's awesome. We know exactly what our cost is going to be, what our overhead is going to be, and what it can support. That is a huge piece for us as a new startup business.
Atera is competitively priced compared to other RMM solutions. There are some integrations, like antivirus and online backup, that will increase your monthly fee. There's also a Network Discovery add-on which carries an additional fee.
The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else.
Network Administrator at a university with 51-200 employees
Real User
2020-11-03T19:03:00Z
Nov 3, 2020
I think there are additional costs. You need to add the backup, they don't have a specific integrated backup unless you use the customer's personal backup.
We switched to Atera mostly for pricing reasons. Atera happened to have the best pricing model. Right now, they've got three different types of ranges. I'm in the mid-range, about $130 dollars per month. There is also an unlimited endpoint model. I have used a few others beforehand. One of them was Pulseway. Pulseway is very good but it's pricey, especially now since they've merged with Kaseya. I used Kaseya before and it was kind of pricey — roughly two to five dollars per endpoint, according to what it is that you want it to do. Atera doesn't do that. If I wanted to add Webroot to Atera, which they have done, it's only roughly one dollar per month for each endpoint that I use. Other solutions aren't like that; often, you have to sign up for a 12-month agreement, etc.
Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use...
Pricing is low. It costs around 149 bucks per month.
In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money.
The price is reasonable for what we require.
Pricing is my favorite part of it. It was per user, not per client.
The solution cost approximately $200 Canadian per month.
We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers. The pricing hasn't changed since I have used it. I can add/remove as many customers, clients, or agents as I want. There is no price change. This is very important because I am not paying for agents. Therefore, I don't have to eat the cost upfront for a customer who has 50 computers. The pricing and licensing are always improving. Atera is open to suggestions. If you have a feature that you use in another type of software that you don't see in Atera, try it. However, the costs of this product far outweighs features that you might not have available. Features, like antivirus, cost extra. They also offer backup solutions for an extra cost.
As an internal IT, it's gold right there. It is money in the bank. I was recently quoted a cut down price of about $8000 a month to manage it. I pointed out, "Even at 10% of your price, I'm still 100% ahead of where you are. I pay $80." Then, they came back and said, "We can do $800." It was at that point that I realized there was some price gouging happening. I'm just not interested in if your selling point is 1000% markup. There's no competition there. It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good. If it was even slightly more expensive, I would still be onboard. Even as it stands, I am looking to upgrade my subscription from the $80 a month package to the $130 a month package. It is still great value. That value proposition is really there.
Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us. Understand that there are pieces that have to be built onto it, such as add-on licenses. I used to work in a software startup, so I am okay if they say that they are putting out new features and some of those features are going to have add-on licensing, e.g., where it adds on an extra $50 a month for this feature. I understand that there is a cost to having new features sometimes.
Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead. That proved very helpful for us, given that we have a very small startup budget. Their service doesn't discriminate on whether a company is super-large or not so big. It allowed us to grow quickly, with many different clients, without a hiccup. This is a really great tool and it's constantly improving. It's not just some open source RMM. Other RMMs have said to us, "Please review our product, or try it out." And I say, "Yeah, it's great, but it's not going to help me with my scalability." I feel that Atera really wants you to know they support you and your growing business. "Trust in us," is what I perceive them to be saying. For me, that's been the savior. We know that if our company is growing and we need more technicians, that's awesome. We know exactly what our cost is going to be, what our overhead is going to be, and what it can support. That is a huge piece for us as a new startup business.
Atera is competitively priced compared to other RMM solutions. There are some integrations, like antivirus and online backup, that will increase your monthly fee. There's also a Network Discovery add-on which carries an additional fee.
The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else.
I think there are additional costs. You need to add the backup, they don't have a specific integrated backup unless you use the customer's personal backup.
We switched to Atera mostly for pricing reasons. Atera happened to have the best pricing model. Right now, they've got three different types of ranges. I'm in the mid-range, about $130 dollars per month. There is also an unlimited endpoint model. I have used a few others beforehand. One of them was Pulseway. Pulseway is very good but it's pricey, especially now since they've merged with Kaseya. I used Kaseya before and it was kind of pricey — roughly two to five dollars per endpoint, according to what it is that you want it to do. Atera doesn't do that. If I wanted to add Webroot to Atera, which they have done, it's only roughly one dollar per month for each endpoint that I use. Other solutions aren't like that; often, you have to sign up for a 12-month agreement, etc.