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2024-06-27T14:24:00Z

Which hassle free and good partnership ITIL ticketing platform would you recommend for a small business?

Hi,

I work in Customer Operations at smartONE Solutions, a consultancy with 1-10 employees.

I'm comparing three vendors for my small company as we require a robust ITIL-based ticketing solution that includes telephony, automation, and robust reporting. We would also like for it to include chatbots and smart routing.

Which hassle free and good partnership ITIL ticketing platform would you recommend for a small business?

Thanks for the help!

AC
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Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use...
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