Atera vs N-able N-central comparison

Atera and N-able are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #3 with an average rating of 9.0, while N-able is ranked #5 with an average rating of 8.8. Atera holds a 12.0% mindshare in RMM, compared to N-able’s 13.2% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

Atera

Read 15 Atera reviews

2,352 Views
1,457 Comparison Views

93% willing to recommend

N-able N-central

Read 7 N-able N-central reviews

1,400 Views
1,117 Comparison Views

100% willing to recommend

Atera

N-able N-central

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

N-able N-central and Atera are both competing in the realm of remote monitoring and management software. Atera appears to have the upper hand due to its comprehensive feature set and cost-effectiveness.

Features: N-able N-central offers robust monitoring capabilities, automation features catering to large-scale IT service providers, and emphasizes network discovery and patch management. Atera provides an all-in-one platform with integrated billing and ticketing, cloud deployment, and cross-platform compatibility, appealing to small and medium businesses.

Room for Improvement: N-able N-central could improve in areas of deployment simplicity, reducing initial setup complexities, and increasing compatibility with smaller businesses. Atera could benefit from enhancing its automation capabilities, expanding third-party integrations, and incorporating advanced network discovery features.

Ease of Deployment and Customer Service: N-able N-central's deployment is complex due to its detailed configurability, requiring extensive initial setup, with appreciated support. Atera offers a straightforward, faster cloud-based deployment model with sufficient support within its user-friendly system.

Pricing and ROI: N-able N-central involves higher upfront costs, benefiting larger organizations with robust needs offering better long-term ROI. Atera presents a transparent pricing model with lower setup costs, making it attractive to small and medium businesses by providing significant ROI through included features that reduce the necessity for additional tools.

To learn more, read our detailed Atera vs. N-able N-central Report (Updated: January 2025).

Buyer's Guide

Atera vs. N-able N-central

January 2025

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Helped 831,265 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Remote Monitoring and Management (RMM)

3rd

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (13th), Patch Management (11th)

N-able N-central

Ranking in Remote Monitoring and Management (RMM)

5th

Average Rating

9.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 12.0%, down from 14.8% compared to the previous year. The mindshare of N-able N-central is 13.2%, up from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Jallad Ahmad

Senior Manager, Cloud at a media company with 10,001+ employees

Optimizes device management and has an easy deployment

Customers that we manage do not have IT, but they still want to manage the PCs if they have any issues or any patches. They want to keep the operating system up to the latest version. They need support for their employees on the device itself. We use N-central to get access to the device, and we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of this solution are automatic batch matching and unattended support access."

"I would say it's the number one tool for all ITMS."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"Atera's Remote Access feature has been invaluable for our monitoring needs. It allows us to use FlashOps in Azure to control equipment remotely and supervise real-time details like server and computer statuses for our clients. This access is crucial as it enables us to handle network issues and manage server administration efficiently. Regarding automation, Atera's tools have significantly boosted our service efficiency. They streamline tasks like installing tools and provide quick insights into critical issues with our servers. This saves us time and enhances our ability to deliver valuable services, especially for large-scale projects requiring precise and swift actions."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

More Atera pros

"I like the remote connectivity, reporting suite, and patch management module."

"The most valuable feature of N-able N-central is the many options it has."

"The support is at a good level. So normally, we can always get to a solution when we are stuck with some monitoring problems that we encounter."

"The solution's service is good."

"It's a very robust product. They're continuing to invest and put new enhancements into the product. They're very open about what their roadmap is, which is very good for us because then as a business, we can plan."

"N-able N-central has numerous good features. The asset tracking capability is powerful, allowing you to track hardware and software on devices connected to your network. The remote control is smooth, securely enabling remote access to servers and routers. It can be integrated with ticketing systems and other tools like CrowdStrike and N-able EDR for comprehensive network monitoring and security. The automation feature is handy, allowing you to schedule tasks, respond to system triggers, and automate problem resolution, such as handling disk space issues automatically."

"The most valuable features of N-central are its ease of deployment and ease of use."

Cons

"It should improve its processes."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"The billing module has a standard layout which is too limited for my needs."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"The solution is scalable. However, in the past, we did have some issues."

"Customization could be improved."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

More Atera cons

"The solution's overall integration should be improved."

"There is room for improvement in the development of custom monitoring services."

"Involving AI in the platform could improve it further."

"The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was."

"The integration with other applications could be better."

"N-central has limited mobile device management (MDM) support, specifically for Android devices. This limitation affected a deal with a client who had numerous Android devices to manage. It would be beneficial if N-central could expand its MDM support to include Android devices."

"N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports."

Pricing and Cost Advice

"Pricing is my favorite part of it. It was per user, not per client."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"As an internal IT, it's gold right there. It is money in the bank."

"The solution cost approximately $200 Canadian per month."

"Atera happened to have the best pricing model."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

More Atera pricing and cost advice

"The pricing and licensing are average, almost six out of ten."

"N-able N-central is not an expensive solution."

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Comms Service Provider

Retailer

Manufacturing Company

Computer Software Company

24%

Manufacturing Company

Construction Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

See all answers

What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

What do you like most about N-able N-central?

The solution's service is good.

See all answers

What needs improvement with N-able N-central?

They have AI on their roadmap. It's about how to leverage AI to make recommendations about device maintenance, recommendations for areas, such as certain ports to close, and recommendations on anti...

See all answers

What is your primary use case for N-able N-central?

See all answers

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Product Reports

Buyer's Guide

Atera

January 2025

Download Atera product report

Buyer's Guide

Remote Monitoring and Management (RMM)

December 2024

Download N-able N-central product report

Also Known As

No data available

SolarWinds N-central, SolarWinds MSP N-central

Learn More

Atera

N-able

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

N-able N-central is a comprehensive tool for monitoring networks, managing assets, automation, remote access, patch management, and ensuring system security. It is predominantly used by managed services providers to manage systems, servers, routers, and firewalls.

N-able N-central provides robust remote management and monitoring functionalities. It offers a user-friendly GUI and strong asset tracking capabilities. Integration with ticketing systems, CrowdStrike, and N-able EDR enhances monitoring and security. Automation features allow scheduling tasks, responding to system triggers, and automating problem resolution. Users appreciate ongoing enhancements and transparency about its roadmap.

What are the key features of N-able N-central?

Remote Connectivity: Provides smooth remote control for troubleshooting and support.
Reporting Suite: Offers comprehensive reporting tools for network insights.
Patch Management: Efficiently manages system updates to maintain security.
Intuitive GUI: User-friendly interface backed by solid support.
Asset Tracking: Powerful tracking of all managed devices.
Integration: Supports ticketing systems and security tools like CrowdStrike and N-able EDR.
Automation: Schedules tasks and automates problem resolution.

What benefits and ROI should users look for in the reviews?

Enhanced Efficiency: Automation and integration streamline workflows.
Improved Security: Robust monitoring and security features protect networks.
Cost Savings: Comprehensive tool reduces the need for multiple solutions.
Ease of Use: Intuitive interface and strong support simplify management.
Scalability: Grows with business needs, managing a large number of devices.

N-able N-central is widely implemented across various industries, providing essential network management and security functionalities. It is particularly useful for managed services providers in sectors such as healthcare, finance, and education, where robust monitoring, remote access, and asset management are critical for operational efficiency.

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Premier Technology Solutions

Buyer's Guide

Atera vs. N-able N-central

January 2025

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