N-able N-central pros and cons

4.5 out of 5

6 reviews
100% willing to recommend

218 followers

Pros & Cons summary

N-able N-central offers features such as remote connectivity, reporting, and patch management. It enhances business planning through continuous updates and a clear roadmap. Asset tracking efficiently monitors hardware and software, while integration with systems like CrowdStrike boosts security. However, improvements are needed in remote access, custom monitoring services, help desk support, reporting for web access, and mobile device management, particularly for Android devices. Support is effective for monitoring but requires enhancement in other areas.

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Prominent pros & cons

PROS

N-able N-central offers a wide range of features including remote connectivity, reporting suites, and patch management.

It is a robust tool with continuous enhancements and a clear roadmap which aids in strategic planning.

Support levels are high, providing effective solutions for monitoring issues encountered.

Asset tracking capabilities in N-able N-central allow for comprehensive tracking of both hardware and software on connected devices.

The platform features strong integration capabilities with systems like CrowdStrike and N-able EDR, enhancing network monitoring and security.

CONS

N-able N-central could improve remote access as technicians have complained and used other free tools like TeamViewer.

Remote access lacks comprehensive reports when accessed via the web.

Integration with other applications could be better.

Limited mobile device management support for Android devices affected a deal with a client.

Development of custom monitoring services needs improvement.

N-able N-central Pros review quotes

Yazan Albaw

Customer Success Director at We Cybers

Sep 4, 2024

N-able N-central has numerous good features. The asset tracking capability is powerful, allowing you to track hardware and software on devices connected to your network. The remote control is smooth, securely enabling remote access to servers and routers. It can be integrated with ticketing systems and other tools like CrowdStrike and N-able EDR for comprehensive network monitoring and security. The automation feature is handy, allowing you to schedule tasks, respond to system triggers, and automate problem resolution, such as handling disk space issues automatically.

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Dimitri V G

Team Manager Fiber & Backhaul Solutions Center & South at a comms service provider with 501-1,000 employees

Aug 9, 2023

The support is at a good level. So normally, we can always get to a solution when we are stuck with some monitoring problems that we encounter.

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Brian Hershey

Platform Manager at a outsourcing company with 11-50 employees

Dec 5, 2022

I like the remote connectivity, reporting suite, and patch management module.

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Buyer's Guide

Remote Monitoring and Management (RMM)

October 2024

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reviewer1484211

Senior Security at a comms service provider with 11-50 employees

Feb 28, 2023

It's a very robust product. They're continuing to invest and put new enhancements into the product. They're very open about what their roadmap is, which is very good for us because then as a business, we can plan.

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Rodrigo Daphanis

Owner at FK+ Tecnologia

May 9, 2022

The most valuable feature of N-able N-central is the many options it has.

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Gideon Gideon

Senior Network Engineer at Netcotech

Oct 13, 2023

The solution's service is good.

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N-able N-central Cons review quotes

Yazan Albaw

Customer Success Director at We Cybers

Sep 4, 2024

N-central has limited mobile device management (MDM) support, specifically for Android devices. This limitation affected a deal with a client who had numerous Android devices to manage. It would be beneficial if N-central could expand its MDM support to include Android devices.

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Dimitri V G

Team Manager Fiber & Backhaul Solutions Center & South at a comms service provider with 501-1,000 employees

Aug 9, 2023

There is room for improvement in the development of custom monitoring services.

Read full review

Brian Hershey

Platform Manager at a outsourcing company with 11-50 employees

Dec 5, 2022

The integration with other applications could be better.

Read full review

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2024

Download Free Report

Find out what your peers are saying about N-able, ConnectWise, NinjaOne and others in Remote Monitoring and Management (RMM). Updated: October 2024.

DOWNLOAD NOW

816,406 professionals have used our research since 2012.

reviewer1484211

Senior Security at a comms service provider with 11-50 employees

Feb 28, 2023

The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was.

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Rodrigo Daphanis

Owner at FK+ Tecnologia

May 9, 2022

N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports.

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Gideon Gideon

Senior Network Engineer at Netcotech

Oct 13, 2023

The solution's overall integration should be improved.

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