ConnectWise Automate vs N-able N-central comparison

ConnectWise and N-able are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #8, while N-able is ranked #5 with an average rating of 8.8. ConnectWise holds a 8.0% mindshare in RMM, compared to N-able’s 13.2% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,429 Views
996 Comparison Views

85% willing to recommend

N-able N-central

Read 7 N-able N-central reviews

1,400 Views
1,117 Comparison Views

100% willing to recommend

ConnectWise Automate

N-able N-central

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and N-able N-central compete in the remote monitoring and management space. ConnectWise Automate excels with lower pricing and automation features, while N-able N-central is favored for its security and value proposition.

Features: ConnectWise Automate offers extensive automation capabilities, integrating various tools for seamless IT processes. Its scripting capabilities are vital and the integration with ScreenConnect facilitates efficient remote control. N-able N-central shines in asset tracking, robust security integrations, and a comprehensive patch management module, targeting large-scale environments with its scalable solutions.

Room for Improvement: ConnectWise Automate could enhance its interface usability and simplify initial setup procedures. Additional improvements in documentation and support for newer integrations would be beneficial. N-able N-central would gain from further refining its complexity in navigation, enhancing real-time monitoring capabilities, and expanding flexibility in custom reporting options.

Ease of Deployment and Customer Service: ConnectWise Automate offers various deployment options but can involve a complex setup requiring substantial resources. It features supportive customer service to assist users during deployment. N-able N-central facilitates a more streamlined deployment process, paired with reliable customer service that supports quick and smooth implementations.

Pricing and ROI: ConnectWise Automate is often more budget-friendly with impactful ROI, especially for automation-focused businesses. N-able N-central may have higher initial costs but delivers value through its advanced security features and management capabilities, potentially justifying the investment for security-concerned organizations.

To learn more, read our detailed ConnectWise Automate vs. N-able N-central Report (Updated: January 2025).

Buyer's Guide

ConnectWise Automate vs. N-able N-central

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

8th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able N-central

Ranking in Remote Monitoring and Management (RMM)

5th

Average Rating

9.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 8.0%, down from 10.6% compared to the previous year. The mindshare of N-able N-central is 13.2%, up from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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Jallad Ahmad

Senior Manager, Cloud at a media company with 10,001+ employees

Optimizes device management and has an easy deployment

Customers that we manage do not have IT, but they still want to manage the PCs if they have any issues or any patches. They want to keep the operating system up to the latest version. They need support for their employees on the device itself. We use N-central to get access to the device, and we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is easy and the deployment is quick."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"Remote access and detailed monitoring help us support our equipment."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"It is very scalable."

"A good automated scripts feature."

"It's definitely improved the help-desk servicing, et cetera."

More ConnectWise Automate pros

"N-able N-central has numerous good features. The asset tracking capability is powerful, allowing you to track hardware and software on devices connected to your network. The remote control is smooth, securely enabling remote access to servers and routers. It can be integrated with ticketing systems and other tools like CrowdStrike and N-able EDR for comprehensive network monitoring and security. The automation feature is handy, allowing you to schedule tasks, respond to system triggers, and automate problem resolution, such as handling disk space issues automatically."

"It's a very robust product. They're continuing to invest and put new enhancements into the product. They're very open about what their roadmap is, which is very good for us because then as a business, we can plan."

"The most valuable features of N-central are its ease of deployment and ease of use."

"The support is at a good level. So normally, we can always get to a solution when we are stuck with some monitoring problems that we encounter."

"I like the remote connectivity, reporting suite, and patch management module."

"The most valuable feature of N-able N-central is the many options it has."

"The solution's service is good."

Cons

"Their support needs to be better."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"The menu doesn't always load properly."

"Scheduling of automation could be improved and made more simple."

"Technical support was helpful."

"The fixed client for Automate is slow. The web client is not very intuitive."

More ConnectWise Automate cons

"There is room for improvement in the development of custom monitoring services."

"The solution's overall integration should be improved."

"Involving AI in the platform could improve it further."

"The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was."

"N-central has limited mobile device management (MDM) support, specifically for Android devices. This limitation affected a deal with a client who had numerous Android devices to manage. It would be beneficial if N-central could expand its MDM support to include Android devices."

"N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports."

"The integration with other applications could be better."

Pricing and Cost Advice

"Pricing and licensing are reasonable."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"I believe Automate is available for around $2."

"The pricing and licensing are average, almost six out of ten."

"N-able N-central is not an expensive solution."

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Top Industries

By visitors reading reviews

Educational Organization

58%

Computer Software Company

Financial Services Firm

Manufacturing Company

Computer Software Company

23%

Manufacturing Company

Construction Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about N-able N-central?

The solution's service is good.

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What needs improvement with N-able N-central?

They have AI on their roadmap. It's about how to leverage AI to make recommendations about device maintenance, recommendations for areas, such as certain ports to close, and recommendations on anti...

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Comparisons

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Compared 16% of the time

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Compared 14% of the time

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Compared 12% of the time

Microsoft Configuration Manager vs ConnectWise Automate

Compared 9% of the time

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NinjaOne vs N-able N-central

Compared 37% of the time

N-able N-sight Remote Monitoring & Management vs N-able N-central

Compared 17% of the time

Atera vs N-able N-central

Compared 9% of the time

ManageEngine Endpoint Central vs N-able N-central

Compared 8% of the time

Nexient Product Strategy Services vs N-able N-central

Compared 3% of the time

More N-able N-central Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

January 2025

Download ConnectWise Automate product report

Buyer's Guide

Remote Monitoring and Management (RMM)

December 2024

Download N-able N-central product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

SolarWinds N-central, SolarWinds MSP N-central

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

N-able N-central is a comprehensive tool for monitoring networks, managing assets, automation, remote access, patch management, and ensuring system security. It is predominantly used by managed services providers to manage systems, servers, routers, and firewalls.

N-able N-central provides robust remote management and monitoring functionalities. It offers a user-friendly GUI and strong asset tracking capabilities. Integration with ticketing systems, CrowdStrike, and N-able EDR enhances monitoring and security. Automation features allow scheduling tasks, responding to system triggers, and automating problem resolution. Users appreciate ongoing enhancements and transparency about its roadmap.

What are the key features of N-able N-central?

Remote Connectivity: Provides smooth remote control for troubleshooting and support.
Reporting Suite: Offers comprehensive reporting tools for network insights.
Patch Management: Efficiently manages system updates to maintain security.
Intuitive GUI: User-friendly interface backed by solid support.
Asset Tracking: Powerful tracking of all managed devices.
Integration: Supports ticketing systems and security tools like CrowdStrike and N-able EDR.
Automation: Schedules tasks and automates problem resolution.

What benefits and ROI should users look for in the reviews?

Enhanced Efficiency: Automation and integration streamline workflows.
Improved Security: Robust monitoring and security features protect networks.
Cost Savings: Comprehensive tool reduces the need for multiple solutions.
Ease of Use: Intuitive interface and strong support simplify management.
Scalability: Grows with business needs, managing a large number of devices.

N-able N-central is widely implemented across various industries, providing essential network management and security functionalities. It is particularly useful for managed services providers in sectors such as healthcare, finance, and education, where robust monitoring, remote access, and asset management are critical for operational efficiency.

N-able

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Premier Technology Solutions

Buyer's Guide

ConnectWise Automate vs. N-able N-central

January 2025

Free Report: ConnectWise Automate vs. N-able N-central

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