ConnectWise Automate vs N-able N-central comparison

ConnectWise and N-able are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #9, while N-able is ranked #3 with an average rating of 8.3. ConnectWise holds a 7.2% mindshare in RMM, compared to N-able’s 7.9% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,542 Views
971 Comparison Views

85% willing to recommend

N-able N-central

Read 10 N-able N-central reviews

1,651 Views
1,387 Comparison Views

100% willing to recommend

ConnectWise Automate

N-able N-central

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and N-able N-central compete in the remote monitoring and management space. ConnectWise Automate excels with lower pricing and automation features, while N-able N-central is favored for its security and value proposition.

Features: ConnectWise Automate offers extensive automation capabilities, integrating various tools for seamless IT processes. Its scripting capabilities are vital and the integration with ScreenConnect facilitates efficient remote control. N-able N-central shines in asset tracking, robust security integrations, and a comprehensive patch management module, targeting large-scale environments with its scalable solutions.

Room for Improvement: ConnectWise Automate could enhance its interface usability and simplify initial setup procedures. Additional improvements in documentation and support for newer integrations would be beneficial. N-able N-central would gain from further refining its complexity in navigation, enhancing real-time monitoring capabilities, and expanding flexibility in custom reporting options.

Ease of Deployment and Customer Service: ConnectWise Automate offers various deployment options but can involve a complex setup requiring substantial resources. It features supportive customer service to assist users during deployment. N-able N-central facilitates a more streamlined deployment process, paired with reliable customer service that supports quick and smooth implementations.

Pricing and ROI: ConnectWise Automate is often more budget-friendly with impactful ROI, especially for automation-focused businesses. N-able N-central may have higher initial costs but delivers value through its advanced security features and management capabilities, potentially justifying the investment for security-concerned organizations.

To learn more, read our detailed ConnectWise Automate vs. N-able N-central Report (Updated: December 2025).

Buyer's Guide

ConnectWise Automate vs. N-able N-central

December 2025

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Helped 879,422 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

9th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able N-central

Ranking in Remote Monitoring and Management (RMM)

3rd

Average Rating

8.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 7.2%, down from 7.6% compared to the previous year. The mindshare of N-able N-central is 7.9%, down from 12.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
N-able N-central	7.9%
ConnectWise Automate	7.2%
Other	84.9%

Remote Monitoring and Management (RMM)

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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Dimitri V G

Team Manager Fiber & Backhaul Solutions Center & South at Telenet BVBA

Maximizing operational efficiency with comprehensive monitoring and automation capabilities

There are areas in N-able N-central that could be improved. We always started it from the basic purpose of monitoring hardware, where vendors such as HP and Dell try to sell their own services which monitor and provide a dashboard, which is their logic. They want to make their own recurring revenue on that. We notice that SNMP has had a good run and still sometimes is used, but it's becoming an issue to maintain the same capabilities because HP makes it unreliable or even removes certain features that we used to be able to validate redundant array of independent disks. Our service that has been running for 15-20 years suddenly is not working anymore because HP decided in generation 10 plus and above, or generation 10 hardware in servers, storage controllers particularly, they just didn't put the SNMP OIDs anymore. We are now following that market change or business change in hardware monitoring and the future is Redfish, REST API, IPMI type of monitoring with the REST API and Redfish being most common. We have to do the effort ourselves because Enable is not really strategically going there because I assume there's not much money to make to improve that or to convince customers to start with their product. That issue could be better if they would be more prepared for that change and give us customers more tools, preconfigured, pre-available custom services for Redfish, REST API, where we just have to put a few items username, password and address and some dots and commas, but that we don't have to reinvent the wheel, which we are doing at the moment. We are using HP iLO commandlets and REST APIs for Aruba. Dell is making it very hard to monitor their hardware. If it has an iDRAC, I can manage it and monitor it, but if it's something that's less common or due to the portfolio, they have done a good job at not exposing information about health. We would just want to have a red or a green dot that indicates if this device is healthy or not healthy. Since nobody's investing in SNMP because it's a liability in security, they should invest in making a REST API and preferably also do the work on making it easy to pull or push information. That's something that the industry in general and Enable in particular could do a significant job to help us monitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's definitely improved the help-desk servicing, et cetera."

"The initial setup is easy and the deployment is quick."

"Remote access and detailed monitoring help us support our equipment."

"Maybe they could improve the capability to be multi-tenant."

"The database is great. It's a nicely ordered database."

"A good automated scripts feature."

"It allows us to manage all client requests, jobs and invoicing."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

More ConnectWise Automate pros

"It's a very robust product. They're continuing to invest and put new enhancements into the product. They're very open about what their roadmap is, which is very good for us because then as a business, we can plan."

"The most helpful features of N-able N-central include providing a single pane of glass for many insights in an environment regarding their patching, their assets, their devices in general, and the active issues that they show."

"N-able N-central has numerous good features. The asset tracking capability is powerful, allowing you to track hardware and software on devices connected to your network. The remote control is smooth, securely enabling remote access to servers and routers. It can be integrated with ticketing systems and other tools like CrowdStrike and N-able EDR for comprehensive network monitoring and security. The automation feature is handy, allowing you to schedule tasks, respond to system triggers, and automate problem resolution, such as handling disk space issues automatically."

"N-able N-central is very scalable."

"N-able N-central is an easy tool to implement with customers."

"The most valuable features of N-central are its ease of deployment and ease of use."

"I like the remote connectivity, reporting suite, and patch management module."

"The transition to N-able N-central was very smooth; we were confident that our migration would not affect any operations, and it was easy to migrate our clients into the new solutions."

More N-able N-central pros

Cons

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"Their support needs to be better."

"Technical support was helpful."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"The fixed client for Automate is slow. The web client is not very intuitive."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"Scheduling of automation could be improved and made more simple."

More ConnectWise Automate cons

"At this moment, we encounter stability issues with N-able N-central from time to time."

"The solution's overall integration should be improved."

"It was previously expensive and tedious to manage different licenses."

"The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was."

"We have to do the effort ourselves because Enable is not really strategically going there because I assume there's not much money to make to improve that or to convince customers to start with their product."

"The industry has moved towards Redfish for out-of-band and in-band monitoring, yet N-able N-central still relies on older protocols like SNMP."

"Involving AI in the platform could improve it further."

"N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports."

More N-able N-central cons

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"I believe Automate is available for around $2."

"Pricing and licensing are reasonable."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"N-able N-central is not an expensive solution."

"The pricing and licensing are average, almost six out of ten."

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Performing Arts

10%

Healthcare Company

Outsourcing Company

Comms Service Provider

13%

Computer Software Company

11%

Outsourcing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	1

Questions from the Community

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What needs improvement with N-able N-central?

The MSP part of N-able N-central has evolved over the years. They have been trying to move from professional or network server and desktop licensing to make it more comprehensive. With professional...

See all answers

What is your primary use case for N-able N-central?

We have been dealing with Enable EDR and N-able N-central, which is a management center. It's the NOC solution that we are currently running our asset management on. We are managing tasks in that e...

See all answers

What advice do you have for others considering N-able N-central?

There's a new node for N-able N-central which they have addressed. Our outstanding items include reviewing our pricing and partnership level, which can provide additional benefits when we exceed 10...

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Compared 11% of the time

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Product Reports

Buyer's Guide

ConnectWise Automate

December 2025

Download ConnectWise Automate product report

Buyer's Guide

N-able N-central

December 2025

Download N-able N-central product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

SolarWinds N-central, SolarWinds MSP N-central

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

N-able N-central is an all-encompassing IT management platform geared towards efficient network oversight. It offers comprehensive tools for monitoring and automation, which are crucial for managed services providers managing complex network environments.

N-able N-central provides solutions tailored to IT management, offering remote connectivity, asset tracking, and integration with systems like CrowdStrike. Its single-pane interface supports extensive device monitoring, script execution, and automation for task scheduling. The platform emphasizes robust patch management and reliable support, making it suitable for client integration and compliance audits. However, improvements are needed in remote access, application integration, and mobile device support. Users suggest investing in Redfish and REST API monitoring due to unreliable SNMP and an increased focus on AI to enhance maintenance recommendations.

What are the key features of N-able N-central?

Intuitive Remote Connectivity: Facilitates seamless access and management from anywhere.
Asset Tracking: Offers robust tracking of hardware and software assets within a network.
Automation: Streamlines task scheduling and resolution processes.
Patch Management: Ensures systems are updated and secure efficiently.
Integration Support: Seamlessly works with systems like CrowdStrike for enhanced security.

What benefits should users look for in reviews?

Comprehensive Monitoring: Helps manage diverse network environments with ease.
Scalability: Supports expansion in IT management capabilities as businesses grow.
Security Enhancement: Strengthens organizational security through integrated patch management and antivirus capabilities.
Efficient IT Management: Simplifies tasks through automation, reducing manual effort and increasing productivity.

N-able N-central is embraced in industries requiring robust IT management solutions, particularly managed services providers. It's widely used for monitoring systems, remote access, and asset tracking. Industries leverage its automation and integration capabilities to maintain system stability and security, addressing threats without heavy IT infrastructure on clients' premises.

N-able

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Premier Technology Solutions

Buyer's Guide

ConnectWise Automate vs. N-able N-central

December 2025

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