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ConnectWise Automate vs N-able N-central comparison

ConnectWise and N-able are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #8, while N-able is ranked #5 with an average rating of 8.8. ConnectWise holds a 8.4% mindshare in RMM, compared to N-able’s 12.8% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.
ConnectWise Automate
Read 15 ConnectWise Automate reviews
  • 1,623 Views
  • 1,141 Comparison Views
85% willing to recommend
N-able N-central
Read 6 N-able N-central reviews
  • 1,478 Views
  • 1,185 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between ConnectWise Automate and N-able N-central based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed ConnectWise Automate vs. N-able N-central Report (Updated: October 2024).
Buyer's Guide
ConnectWise Automate vs. N-able N-central
October 2024
Download the complete report
Helped 814,649 peers since 2012
 

Categories and Ranking

ConnectWise Automate
Ranking in Remote Monitoring and Management (RMM)
8th
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
No ranking in other categories
N-able N-central
Ranking in Remote Monitoring and Management (RMM)
5th
Average Rating
9.0
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 8.4%, down from 11.0% compared to the previous year. The mindshare of N-able N-central is 12.8%, up from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Jun 30, 2022
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
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Brian Hershey - PeerSpot reviewer
Dec 5, 2022
We were able to scale from 1,000 devices to more than 20,000
N-central is an RMM we use to manage networks for clients I like the remote connectivity, reporting suite, and patch management module. The integration with other applications could be better. I have been using N-central for the last 14 years. N-central is a highly stable platform.  I've…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Maybe they could improve the capability to be multi-tenant."
"The database is great. It's a nicely ordered database."
"Remote access and detailed monitoring help us support our equipment."
"It's definitely improved the help-desk servicing, et cetera."
"It is very scalable."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"This product saves us a lot of time and increases our efficiency."
"The most value we get from this solution is that everything is on a patch cycle."
More ConnectWise Automate pros
"It's a very robust product. They're continuing to invest and put new enhancements into the product. They're very open about what their roadmap is, which is very good for us because then as a business, we can plan."
"The most valuable feature of N-able N-central is the many options it has."
"I like the remote connectivity, reporting suite, and patch management module."
"The support is at a good level. So normally, we can always get to a solution when we are stuck with some monitoring problems that we encounter."
"N-able N-central has numerous good features. The asset tracking capability is powerful, allowing you to track hardware and software on devices connected to your network. The remote control is smooth, securely enabling remote access to servers and routers. It can be integrated with ticketing systems and other tools like CrowdStrike and N-able EDR for comprehensive network monitoring and security. The automation feature is handy, allowing you to schedule tasks, respond to system triggers, and automate problem resolution, such as handling disk space issues automatically."
"The solution's service is good."
 

Cons

"The menu doesn't always load properly."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"Scheduling of automation could be improved and made more simple."
"Technical support was helpful."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
More ConnectWise Automate cons
"There is room for improvement in the development of custom monitoring services."
"The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was."
"The integration with other applications could be better."
"N-central has limited mobile device management (MDM) support, specifically for Android devices. This limitation affected a deal with a client who had numerous Android devices to manage. It would be beneficial if N-central could expand its MDM support to include Android devices."
"The solution's overall integration should be improved."
"N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports."
 

Pricing and Cost Advice

"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"N-able N-central is not an expensive solution."
"The pricing and licensing are average, almost six out of ten."
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Top Industries

By visitors reading reviews
Educational Organization
53%
Computer Software Company
8%
Financial Services Firm
5%
Media Company
4%
Computer Software Company
23%
Manufacturing Company
7%
Construction Company
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about N-able N-central?
The solution's service is good.
See all answers
What needs improvement with N-able N-central?
N-central has limited mobile device management (MDM) support, specifically for Android devices. This limitation affected a deal with a client who had numerous Android devices to manage. It would be...
See all answers
What is your primary use case for N-able N-central?
N-able N-central has various use cases and can be utilized for monitoring systems, servers, and infrastructure like routers and firewalls, as well as for automation, patch management, remote manage...
See all answers
 

Comparisons

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ConnectWise RMM vs ConnectWise Automate
Compared 20% of the time
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NinjaOne vs ConnectWise Automate
Compared 11% of the time
Microsoft Configuration Manager vs ConnectWise Automate Logo
Microsoft Configuration Manager vs ConnectWise Automate
Compared 11% of the time
Tanium vs ConnectWise Automate Logo
Tanium vs ConnectWise Automate
Compared 10% of the time
ManageEngine Endpoint Central vs ConnectWise Automate Logo
ManageEngine Endpoint Central vs ConnectWise Automate
Compared 4% of the time
More ConnectWise Automate Competitors
NinjaOne vs N-able N-central Logo
NinjaOne vs N-able N-central
Compared 35% of the time
N-able N-sight Remote Monitoring & Management vs N-able N-central Logo
N-able N-sight Remote Monitoring & Management vs N-able N-central
Compared 19% of the time
Atera vs N-able N-central Logo
Atera vs N-able N-central
Compared 11% of the time
ManageEngine Endpoint Central vs N-able N-central Logo
ManageEngine Endpoint Central vs N-able N-central
Compared 7% of the time
Nexient Product Strategy Services vs N-able N-central Logo
Nexient Product Strategy Services vs N-able N-central
Compared 3% of the time
More N-able N-central Competitors
 

Product Reports

Buyer's Guide
ConnectWise Automate
November 2024
ConnectWise Automate reportDownload ConnectWise Automate product report
Buyer's Guide
Remote Monitoring and Management (RMM)
October 2024
N-able N-central reportDownload N-able N-central product report
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
SolarWinds N-central, SolarWinds MSP N-central
 

Learn More

ConnectWise
N-able
 

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

N-able N-central is a comprehensive tool for monitoring networks, managing assets, automation, remote access, patch management, and ensuring system security. It is predominantly used by managed services providers to manage systems, servers, routers, and firewalls.

N-able N-central provides robust remote management and monitoring functionalities. It offers a user-friendly GUI and strong asset tracking capabilities. Integration with ticketing systems, CrowdStrike, and N-able EDR enhances monitoring and security. Automation features allow scheduling tasks, responding to system triggers, and automating problem resolution. Users appreciate ongoing enhancements and transparency about its roadmap.

What are the key features of N-able N-central?
  • Remote Connectivity: Provides smooth remote control for troubleshooting and support.
  • Reporting Suite: Offers comprehensive reporting tools for network insights.
  • Patch Management: Efficiently manages system updates to maintain security.
  • Intuitive GUI: User-friendly interface backed by solid support.
  • Asset Tracking: Powerful tracking of all managed devices.
  • Integration: Supports ticketing systems and security tools like CrowdStrike and N-able EDR.
  • Automation: Schedules tasks and automates problem resolution.
What benefits and ROI should users look for in the reviews?
  • Enhanced Efficiency: Automation and integration streamline workflows.
  • Improved Security: Robust monitoring and security features protect networks.
  • Cost Savings: Comprehensive tool reduces the need for multiple solutions.
  • Ease of Use: Intuitive interface and strong support simplify management.
  • Scalability: Grows with business needs, managing a large number of devices.

N-able N-central is widely implemented across various industries, providing essential network management and security functionalities. It is particularly useful for managed services providers in sectors such as healthcare, finance, and education, where robust monitoring, remote access, and asset management are critical for operational efficiency.

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Premier Technology Solutions
Buyer's Guide
ConnectWise Automate vs. N-able N-central
October 2024
Free Report: ConnectWise Automate vs. N-able N-central
Find out what your peers are saying about ConnectWise Automate vs. N-able N-central and other solutions. Updated: October 2024.
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We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.