ConnectWise Automate vs N-able N-central comparison

ConnectWise and N-able are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #9, while N-able is ranked #5 with an average rating of 8.5. ConnectWise holds a 6.3% mindshare in RMM, compared to N-able’s 12.3% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,157 Views
799 Comparison Views

85% willing to recommend

N-able N-central

Read 8 N-able N-central reviews

1,320 Views
1,014 Comparison Views

100% willing to recommend

ConnectWise Automate

N-able N-central

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and N-able N-central compete in the remote monitoring and management space. ConnectWise Automate excels with lower pricing and automation features, while N-able N-central is favored for its security and value proposition.

Features: ConnectWise Automate offers extensive automation capabilities, integrating various tools for seamless IT processes. Its scripting capabilities are vital and the integration with ScreenConnect facilitates efficient remote control. N-able N-central shines in asset tracking, robust security integrations, and a comprehensive patch management module, targeting large-scale environments with its scalable solutions.

Room for Improvement: ConnectWise Automate could enhance its interface usability and simplify initial setup procedures. Additional improvements in documentation and support for newer integrations would be beneficial. N-able N-central would gain from further refining its complexity in navigation, enhancing real-time monitoring capabilities, and expanding flexibility in custom reporting options.

Ease of Deployment and Customer Service: ConnectWise Automate offers various deployment options but can involve a complex setup requiring substantial resources. It features supportive customer service to assist users during deployment. N-able N-central facilitates a more streamlined deployment process, paired with reliable customer service that supports quick and smooth implementations.

Pricing and ROI: ConnectWise Automate is often more budget-friendly with impactful ROI, especially for automation-focused businesses. N-able N-central may have higher initial costs but delivers value through its advanced security features and management capabilities, potentially justifying the investment for security-concerned organizations.

To learn more, read our detailed ConnectWise Automate vs. N-able N-central Report (Updated: March 2025).

Buyer's Guide

ConnectWise Automate vs. N-able N-central

March 2025

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Helped 845,040 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

9th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able N-central

Ranking in Remote Monitoring and Management (RMM)

5th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 6.3%, down from 10.1% compared to the previous year. The mindshare of N-able N-central is 12.3%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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Jallad Ahmad

Senior Manager, Cloud at a media company with 10,001+ employees

Optimizes device management and has an easy deployment

Customers that we manage do not have IT, but they still want to manage the PCs if they have any issues or any patches. They want to keep the operating system up to the latest version. They need support for their employees on the device itself. We use N-central to get access to the device, and we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is easy and the deployment is quick."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"The implementation is nice and easy."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"A good automated scripts feature."

"The database is great. It's a nicely ordered database."

"The most value we get from this solution is that everything is on a patch cycle."

More ConnectWise Automate pros

"N-able N-central is an easy tool to implement with customers."

"I like the remote connectivity, reporting suite, and patch management module."

"The solution's service is good."

"The support is at a good level. So normally, we can always get to a solution when we are stuck with some monitoring problems that we encounter."

"N-able N-central has numerous good features. The asset tracking capability is powerful, allowing you to track hardware and software on devices connected to your network. The remote control is smooth, securely enabling remote access to servers and routers. It can be integrated with ticketing systems and other tools like CrowdStrike and N-able EDR for comprehensive network monitoring and security. The automation feature is handy, allowing you to schedule tasks, respond to system triggers, and automate problem resolution, such as handling disk space issues automatically."

"The most valuable feature of N-able N-central is the many options it has."

"The most valuable features of N-central are its ease of deployment and ease of use."

"N-able N-central is very scalable."

More N-able N-central pros

Cons

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"Scheduling of automation could be improved and made more simple."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"Technical support was helpful."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

More ConnectWise Automate cons

"The integration with other applications could be better."

"N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports."

"The industry has moved towards Redfish for out-of-band and in-band monitoring, yet N-able N-central still relies on older protocols like SNMP."

"The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was."

"The solution's overall integration should be improved."

"At this moment, we encounter stability issues with N-able N-central from time to time."

"N-central has limited mobile device management (MDM) support, specifically for Android devices. This limitation affected a deal with a client who had numerous Android devices to manage. It would be beneficial if N-central could expand its MDM support to include Android devices."

"There is room for improvement in the development of custom monitoring services."

More N-able N-central cons

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"Pricing and licensing are reasonable."

"N-able N-central is not an expensive solution."

"The pricing and licensing are average, almost six out of ten."

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Top Industries

By visitors reading reviews

Educational Organization

57%

Computer Software Company

Financial Services Firm

Manufacturing Company

Computer Software Company

20%

Manufacturing Company

Comms Service Provider

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about N-able N-central?

The solution's service is good.

See all answers

What needs improvement with N-able N-central?

One of my personal challenges with N-able N-central is the monitoring of services for server hardware. The industry has moved towards Redfish for out-of-band and in-band monitoring, yet N-able N-ce...

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What is your primary use case for N-able N-central?

Our primary use case for N-able N-central is monitoring. As an administrator, I frequently work with N-able N-central for monitoring, spending approximately fifty percent of my time on it.

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Compared 42% of the time

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Compared 11% of the time

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Compared 10% of the time

Kaseya VSA vs N-able N-central

Compared 9% of the time

ManageEngine Endpoint Central vs N-able N-central

Compared 9% of the time

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Product Reports

Buyer's Guide

ConnectWise Automate

March 2025

Download ConnectWise Automate product report

Buyer's Guide

Remote Monitoring and Management (RMM)

March 2025

Download N-able N-central product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

SolarWinds N-central, SolarWinds MSP N-central

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

N-able N-central is a comprehensive tool for monitoring networks, managing assets, automation, remote access, patch management, and ensuring system security. It is predominantly used by managed services providers to manage systems, servers, routers, and firewalls.

N-able N-central provides robust remote management and monitoring functionalities. It offers a user-friendly GUI and strong asset tracking capabilities. Integration with ticketing systems, CrowdStrike, and N-able EDR enhances monitoring and security. Automation features allow scheduling tasks, responding to system triggers, and automating problem resolution. Users appreciate ongoing enhancements and transparency about its roadmap.

What are the key features of N-able N-central?

Remote Connectivity: Provides smooth remote control for troubleshooting and support.
Reporting Suite: Offers comprehensive reporting tools for network insights.
Patch Management: Efficiently manages system updates to maintain security.
Intuitive GUI: User-friendly interface backed by solid support.
Asset Tracking: Powerful tracking of all managed devices.
Integration: Supports ticketing systems and security tools like CrowdStrike and N-able EDR.
Automation: Schedules tasks and automates problem resolution.

What benefits and ROI should users look for in the reviews?

Enhanced Efficiency: Automation and integration streamline workflows.
Improved Security: Robust monitoring and security features protect networks.
Cost Savings: Comprehensive tool reduces the need for multiple solutions.
Ease of Use: Intuitive interface and strong support simplify management.
Scalability: Grows with business needs, managing a large number of devices.

N-able N-central is widely implemented across various industries, providing essential network management and security functionalities. It is particularly useful for managed services providers in sectors such as healthcare, finance, and education, where robust monitoring, remote access, and asset management are critical for operational efficiency.

N-able

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Premier Technology Solutions

Buyer's Guide

ConnectWise Automate vs. N-able N-central

March 2025

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Find out what your peers are saying about ConnectWise Automate vs. N-able N-central and other solutions. Updated: March 2025.

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