ConnectWise Automate vs N-able N-central comparison

ConnectWise and N-able are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #8, while N-able is ranked #5 with an average rating of 8.8. ConnectWise holds a 8.4% mindshare in RMM, compared to N-able’s 12.8% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,623 Views
1,141 Comparison Views

85% willing to recommend

N-able N-central

Read 6 N-able N-central reviews

1,478 Views
1,185 Comparison Views

100% willing to recommend

ConnectWise Automate

N-able N-central

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ConnectWise Automate and N-able N-central based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ConnectWise Automate vs. N-able N-central Report (Updated: October 2024).

Buyer's Guide

ConnectWise Automate vs. N-able N-central

October 2024

Download the complete report

Helped 816,406 peers since 2012

Categories and Ranking

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

8th

Average Rating

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able N-central

Ranking in Remote Monitoring and Management (RMM)

5th

Average Rating

9.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 8.4%, down from 11.0% compared to the previous year. The mindshare of N-able N-central is 12.8%, up from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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Brian Hershey

Platform Manager at a outsourcing company with 11-50 employees

We were able to scale from 1,000 devices to more than 20,000

We had several run-level platforms, including Continuum, but the only other one I've run is Nagios. That was custom-built for Unix devices. Our previous RMMs weren't scalable like N-central. We ran into problems we created for ourselves, not knowing enough about what we were doing in the beginning. Ultimately, we found that we had gotten to a place that we couldn't come back from, and it was easier to change RMMs rather than trying to fix what we had.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"It's definitely improved the help-desk servicing, et cetera."

"The database is great. It's a nicely ordered database."

"It allows us to manage all client requests, jobs and invoicing."

"A good automated scripts feature."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"Maybe they could improve the capability to be multi-tenant."

"The initial setup is easy and the deployment is quick."

More ConnectWise Automate pros

"N-able N-central has numerous good features. The asset tracking capability is powerful, allowing you to track hardware and software on devices connected to your network. The remote control is smooth, securely enabling remote access to servers and routers. It can be integrated with ticketing systems and other tools like CrowdStrike and N-able EDR for comprehensive network monitoring and security. The automation feature is handy, allowing you to schedule tasks, respond to system triggers, and automate problem resolution, such as handling disk space issues automatically."

"The most valuable feature of N-able N-central is the many options it has."

"The solution's service is good."

"The support is at a good level. So normally, we can always get to a solution when we are stuck with some monitoring problems that we encounter."

"It's a very robust product. They're continuing to invest and put new enhancements into the product. They're very open about what their roadmap is, which is very good for us because then as a business, we can plan."

"I like the remote connectivity, reporting suite, and patch management module."

Cons

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"The fixed client for Automate is slow. The web client is not very intuitive."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"Scheduling of automation could be improved and made more simple."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

More ConnectWise Automate cons

"N-central has limited mobile device management (MDM) support, specifically for Android devices. This limitation affected a deal with a client who had numerous Android devices to manage. It would be beneficial if N-central could expand its MDM support to include Android devices."

"The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was."

"The integration with other applications could be better."

"There is room for improvement in the development of custom monitoring services."

"N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports."

"The solution's overall integration should be improved."

Pricing and Cost Advice

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"Pricing and licensing are reasonable."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"The pricing and licensing are average, almost six out of ten."

"N-able N-central is not an expensive solution."

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816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

54%

Computer Software Company

Financial Services Firm

Media Company

Computer Software Company

24%

Manufacturing Company

Construction Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What do you like most about N-able N-central?

The solution's service is good.

See all answers

What needs improvement with N-able N-central?

N-central has limited mobile device management (MDM) support, specifically for Android devices. This limitation affected a deal with a client who had numerous Android devices to manage. It would be...

See all answers

What is your primary use case for N-able N-central?

N-able N-central has various use cases and can be utilized for monitoring systems, servers, and infrastructure like routers and firewalls, as well as for automation, patch management, remote manage...

See all answers

Comparisons

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Compared 20% of the time

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Compared 11% of the time

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Compared 10% of the time

Tanium vs ConnectWise Automate

Compared 10% of the time

ManageEngine Endpoint Central vs ConnectWise Automate

Compared 4% of the time

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NinjaOne vs N-able N-central

Compared 35% of the time

N-able N-sight Remote Monitoring & Management vs N-able N-central

Compared 19% of the time

Atera vs N-able N-central

Compared 11% of the time

ConnectWise RMM vs N-able N-central

Compared 8% of the time

Nexient Product Strategy Services vs N-able N-central

Compared 3% of the time

More N-able N-central Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

November 2024

Download ConnectWise Automate product report

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2024

Download N-able N-central product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

SolarWinds N-central, SolarWinds MSP N-central

Learn More

ConnectWise

N-able

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

N-able N-central is a comprehensive tool for monitoring networks, managing assets, automation, remote access, patch management, and ensuring system security. It is predominantly used by managed services providers to manage systems, servers, routers, and firewalls.

N-able N-central provides robust remote management and monitoring functionalities. It offers a user-friendly GUI and strong asset tracking capabilities. Integration with ticketing systems, CrowdStrike, and N-able EDR enhances monitoring and security. Automation features allow scheduling tasks, responding to system triggers, and automating problem resolution. Users appreciate ongoing enhancements and transparency about its roadmap.

What are the key features of N-able N-central?

Remote Connectivity: Provides smooth remote control for troubleshooting and support.
Reporting Suite: Offers comprehensive reporting tools for network insights.
Patch Management: Efficiently manages system updates to maintain security.
Intuitive GUI: User-friendly interface backed by solid support.
Asset Tracking: Powerful tracking of all managed devices.
Integration: Supports ticketing systems and security tools like CrowdStrike and N-able EDR.
Automation: Schedules tasks and automates problem resolution.

What benefits and ROI should users look for in the reviews?

Enhanced Efficiency: Automation and integration streamline workflows.
Improved Security: Robust monitoring and security features protect networks.
Cost Savings: Comprehensive tool reduces the need for multiple solutions.
Ease of Use: Intuitive interface and strong support simplify management.
Scalability: Grows with business needs, managing a large number of devices.

N-able N-central is widely implemented across various industries, providing essential network management and security functionalities. It is particularly useful for managed services providers in sectors such as healthcare, finance, and education, where robust monitoring, remote access, and asset management are critical for operational efficiency.

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Premier Technology Solutions

Buyer's Guide

ConnectWise Automate vs. N-able N-central

October 2024

Free Report: ConnectWise Automate vs. N-able N-central

Find out what your peers are saying about ConnectWise Automate vs. N-able N-central and other solutions. Updated: October 2024.

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