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ConnectWise Automate vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Ranking in Remote Monitoring and Management (RMM)
8th
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
No ranking in other categories
NinjaOne
Ranking in Remote Monitoring and Management (RMM)
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
21
Ranking in other categories
Network Monitoring Software (24th), Server Monitoring (6th), IT Service Management (ITSM) (8th), Remote Access (14th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Patch Management (7th), MSP Backup (2nd), Unified Endpoint Management (UEM) (6th)
 

Mindshare comparison

As of January 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 7.2%, down from 7.6% compared to the previous year. The mindshare of NinjaOne is 11.5%, down from 20.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Market Share Distribution
ProductMarket Share (%)
NinjaOne11.5%
ConnectWise Automate7.2%
Other81.3%
Remote Monitoring and Management (RMM)
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
Not Joseph Pearson - PeerSpot reviewer
Assistant Vice President, Tech Solutions at LPL Financials
Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support
NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product saves us a lot of time and increases our efficiency."
"It is very scalable."
"Remote access and detailed monitoring help us support our equipment."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The most value we get from this solution is that everything is on a patch cycle."
"A good automated scripts feature."
"It allows us to manage all client requests, jobs and invoicing."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"It just works as advertised and serves the purpose for which we got it."
"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The most valuable feature we have found currently is probably patch management."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
 

Cons

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Their support needs to be better."
"Scheduling of automation could be improved and made more simple."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The network monitoring needs to be improved."
"I would like to see more scripts for PowerShell commands."
"NinjaOne's pricing and user interface needs improvement."
"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."
"NinjaOne's dashboard could be easier to use."
"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score."
 

Pricing and Cost Advice

"I believe Automate is available for around $2."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"Its pricing is great."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"We currently pay $1.20 per device on a monthly basis."
"NinjaRMM uses a subscription model."
"The product's pricing depends on the number of PCs or devices."
"The pricing is reasonable and cheaper than ConnectWise."
"We got a pretty good deal. It was fairly affordable."
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Performing Arts
9%
Healthcare Company
7%
Outsourcing Company
7%
Computer Software Company
12%
Government
8%
Manufacturing Company
7%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise2
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for NinjaOne?
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
What needs improvement with NinjaOne?
One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...
What is your primary use case for NinjaOne?
My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Status Pros, Mitchell and Company
Find out what your peers are saying about ConnectWise Automate vs. NinjaOne and other solutions. Updated: December 2025.
881,346 professionals have used our research since 2012.