ConnectWise Automate vs NinjaOne comparison

ConnectWise and NinjaOne are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #8, while NinjaOne is ranked #1 with an average rating of 8.4. ConnectWise holds a 7.2% mindshare in RMM, compared to NinjaOne’s 11.5% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 95% of NinjaOne users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,583 Views
1,013 Comparison Views

85% willing to recommend

NinjaOne

Read 21 NinjaOne reviews

7,114 Views
2,134 Comparison Views

95% willing to recommend

ConnectWise Automate

NinjaOne

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and NinjaOne compete in the remote monitoring and management software market. While ConnectWise Automate offers extensive functionality, NinjaOne holds an advantage in ease of use and efficiency, making it ideal for streamlined business operations.

Features: ConnectWise Automate offers advanced automation, integration with various platforms, and comprehensive management for complex organizations. It provides scripting, remote desktop control, and detailed monitoring. NinjaOne provides a user-friendly design, automated remote management, and robust policies similar to Microsoft group policies, allowing efficient monitoring and software deployment.

Room for Improvement: ConnectWise Automate could enhance its initial setup procedure and improve certain automated features to reduce technical overhead. It also requires better out-of-the-box configuration for patch management. NinjaOne could improve initial issues with remote connections, enhance third-party application update features, and optimize its platform for the best use on large-scale networks.

Ease of Deployment and Customer Service: NinjaOne is known for a smooth deployment process and responsive customer support, simplifying onboarding. ConnectWise Automate may require more technical assistance during setup but is supported by a reliable customer service team to manage the complexities involved.

Pricing and ROI: ConnectWise Automate has a varied pricing structure reflecting its feature richness, potentially resulting in higher initial costs but promising long-term ROI through tailored solutions. NinjaOne offers a cost-effective entry point with a quicker ROI, thanks to its streamlined operation and lower complexity, appealing to budget-conscious businesses looking for effective and fast deployment.

To learn more, read our detailed ConnectWise Automate vs. NinjaOne Report (Updated: December 2025).

Buyer's Guide

ConnectWise Automate vs. NinjaOne

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

8th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

NinjaOne

Ranking in Remote Monitoring and Management (RMM)

1st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Server Monitoring (6th), IT Service Management (ITSM) (8th), Remote Access (14th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Patch Management (7th), MSP Backup (2nd), Unified Endpoint Management (UEM) (6th)

Mindshare comparison

As of January 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 7.2%, down from 7.6% compared to the previous year. The mindshare of NinjaOne is 11.5%, down from 20.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
NinjaOne	11.5%
ConnectWise Automate	7.2%
Other	81.3%

Remote Monitoring and Management (RMM)

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

Read full review

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product saves us a lot of time and increases our efficiency."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"It is very scalable."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"It's definitely improved the help-desk servicing, et cetera."

"Remote access and detailed monitoring help us support our equipment."

"A good automated scripts feature."

"The database is great. It's a nicely ordered database."

More ConnectWise Automate pros

"NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance."

"Good at managing updates and for remote support."

"The standout feature of NinjaOne is that we do not have to open any ports for access, which is great for security."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"The most important aspect of this tool is the security it provides our company."

More NinjaOne pros

Cons

"Scheduling of automation could be improved and made more simple."

"The menu doesn't always load properly."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"Technical support was helpful."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

More ConnectWise Automate cons

"NinjaOne's dashboard could be easier to use."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"The network monitoring needs to be improved."

"Lacks sufficient integrations with other PSAs."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"The NinjaOne distribution server is highly dependent on an active directory."

More NinjaOne cons

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"NinjaRMM uses a subscription model."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"We currently pay $1.20 per device on a monthly basis."

"The product's pricing depends on the number of PCs or devices."

"The pricing is reasonable and cheaper than ConnectWise."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"We got a pretty good deal. It was fairly affordable."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

11%

Computer Software Company

10%

Healthcare Company

Outsourcing Company

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	2

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

See all answers

What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

See all answers

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Product Reports

Buyer's Guide

ConnectWise Automate

January 2026

Download ConnectWise Automate product report

Buyer's Guide

NinjaOne

January 2026

Download NinjaOne product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Status Pros, Mitchell and Company

Buyer's Guide

ConnectWise Automate vs. NinjaOne

December 2025

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