ConnectWise Automate vs NinjaOne comparison

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ConnectWise Automate

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and NinjaOne compete in the remote monitoring and management software market. While ConnectWise Automate offers extensive functionality, NinjaOne holds an advantage in ease of use and efficiency, making it ideal for streamlined business operations.

Features: ConnectWise Automate offers advanced automation, integration with various platforms, and comprehensive management for complex organizations. It provides scripting, remote desktop control, and detailed monitoring. NinjaOne provides a user-friendly design, automated remote management, and robust policies similar to Microsoft group policies, allowing efficient monitoring and software deployment.

Room for Improvement: ConnectWise Automate could enhance its initial setup procedure and improve certain automated features to reduce technical overhead. It also requires better out-of-the-box configuration for patch management. NinjaOne could improve initial issues with remote connections, enhance third-party application update features, and optimize its platform for the best use on large-scale networks.

Ease of Deployment and Customer Service: NinjaOne is known for a smooth deployment process and responsive customer support, simplifying onboarding. ConnectWise Automate may require more technical assistance during setup but is supported by a reliable customer service team to manage the complexities involved.

Pricing and ROI: ConnectWise Automate has a varied pricing structure reflecting its feature richness, potentially resulting in higher initial costs but promising long-term ROI through tailored solutions. NinjaOne offers a cost-effective entry point with a quicker ROI, thanks to its streamlined operation and lower complexity, appealing to budget-conscious businesses looking for effective and fast deployment.

To learn more, read our detailed ConnectWise Automate vs. NinjaOne Report (Updated: July 2025).

ConnectWise Automate vs. NinjaOne

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

10th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

NinjaOne

Ranking in Remote Monitoring and Management (RMM)

2nd

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (32nd), Server Monitoring (8th), IT Service Management (ITSM) (8th), Remote Access (20th), Vulnerability Management (26th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Patch Management (9th), MSP Backup (3rd), Unified Endpoint Management (UEM) (9th)

Mindshare comparison

As of July 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 7.7%, down from 9.3% compared to the previous year. The mindshare of NinjaOne is 14.1%, down from 18.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement

The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most value we get from this solution is that everything is on a patch cycle."

"Maybe they could improve the capability to be multi-tenant."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"It's definitely improved the help-desk servicing, et cetera."

"Remote access and detailed monitoring help us support our equipment."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"It allows us to manage all client requests, jobs and invoicing."

"This product saves us a lot of time and increases our efficiency."

More ConnectWise Automate pros

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"Good at managing updates and for remote support."

"NinjaOne is a great product. It is working and it is always developing."

"The tool's most valuable feature is third-party application updates."

"It just works as advertised and serves the purpose for which we got it."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"NinjaOne's best feature is its monitoring."

More NinjaOne pros

Cons

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"Scheduling of automation could be improved and made more simple."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"The fixed client for Automate is slow. The web client is not very intuitive."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

More ConnectWise Automate cons

"NinjaOne's pricing and user interface needs improvement."

"The network monitoring needs to be improved."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"The graphical user interface could be improved."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"NinjaOne's reporting module is cumbersome."

More NinjaOne cons

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"Pricing and licensing are reasonable."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"The pricing is reasonable and cheaper than ConnectWise."

"We got a pretty good deal. It was fairly affordable."

"We currently pay $1.20 per device on a monthly basis."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"NinjaRMM uses a subscription model."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Performing Arts

Healthcare Company

Educational Organization

Computer Software Company

14%

Government

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

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What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

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What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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Product Reports

ConnectWise Automate

Download ConnectWise Automate product report

Download NinjaOne product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Status Pros, Mitchell and Company

ConnectWise Automate vs. NinjaOne