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ConnectWise Automate vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Ranking in Remote Monitoring and Management (RMM)
8th
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
No ranking in other categories
NinjaOne
Ranking in Remote Monitoring and Management (RMM)
1st
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Network Monitoring Software (35th), Server Monitoring (11th), IT Service Management (ITSM) (7th), Remote Access (22nd), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (7th)
 

Mindshare comparison

As of January 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 8.0%, down from 10.6% compared to the previous year. The mindshare of NinjaOne is 20.9%, up from 17.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The implementation is nice and easy."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"A good automated scripts feature."
"Remote access and detailed monitoring help us support our equipment."
"It's definitely improved the help-desk servicing, et cetera."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"The most valuable feature we have found currently is probably patch management."
"The software's automation tools have solved critical deployment problems for small businesses."
"It just works as advertised and serves the purpose for which we got it."
"The most important aspect of this tool is the security it provides our company."
"The customer support at NinjaOne is excellent, rated ten out of ten."
"The installation is easy, it only took two minutes."
 

Cons

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The menu doesn't always load properly."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Their support needs to be better."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"Lacks sufficient integrations with other PSAs."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"NinjaOne's dashboard could be easier to use."
"The NinjaOne distribution server is highly dependent on an active directory."
 

Pricing and Cost Advice

"I believe Automate is available for around $2."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Pricing and licensing are reasonable."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"We currently pay $1.20 per device on a monthly basis."
"We got a pretty good deal. It was fairly affordable."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"The pricing is reasonable and cheaper than ConnectWise."
"NinjaRMM uses a subscription model."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
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Top Industries

By visitors reading reviews
Educational Organization
57%
Computer Software Company
8%
Financial Services Firm
3%
Media Company
3%
Computer Software Company
17%
Retailer
7%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.
What needs improvement with NinjaOne?
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They ar...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Status Pros, Mitchell and Company
Find out what your peers are saying about ConnectWise Automate vs. NinjaOne and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.