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ConnectWise Automate vs Tanium comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (8th)
Tanium
Average Rating
7.4
Reviews Sentiment
6.8
Number of Reviews
15
Ranking in other categories
Server Monitoring (10th), Vulnerability Management (23rd), Endpoint Protection Platform (EPP) (36th), Endpoint Detection and Response (EDR) (26th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 8.4%, down 11.0% compared to last year.
Tanium, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 2.3% mindshare, up 1.8% since last year.
Remote Monitoring and Management (RMM)
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
Mo Vermeiren - PeerSpot reviewer
Is able to make several campaigns work in parallel, but the user interface needs improvement
It's mainly used by the cybersecurity team for Windows patching and deployment of some software solutions I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"The implementation is nice and easy."
"The initial setup is easy and the deployment is quick."
"A good automated scripts feature."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"Maybe they could improve the capability to be multi-tenant."
"The security features are very valuable."
"Tanium's most valuable feature is its instant discovery aspect."
"The interrogation piece was the most valuable feature because it was very detailed."
"Tanium’s linear-chain architecture is valuable."
"Tanium's most valuable features are patch management, inventory, and distribution software."
"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."
"I like the tool's incident response and security patching."
"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."
 

Cons

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"Scheduling of automation could be improved and made more simple."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Technical support was helpful."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Their support needs to be better."
"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."
"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."
"The solution lacks mobility."
"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."
"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."
"The solution can give a lot of false positives."
"They could improve the UI."
"We had some issues with the solution's OS upgrade."
 

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I believe Automate is available for around $2."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Pricing and licensing are reasonable."
"It's an expensive solution. It would be nice if the cost were lower."
"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."
"The solution is expensive but it's a good investment."
"The solution offers value for money."
"There is an annual license required to use this solution."
"The product's pricing differs from region to region depending on negotiations and the number of endpoints."
"It is higher than some competitors in the market."
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Top Industries

By visitors reading reviews
Educational Organization
54%
Computer Software Company
8%
Financial Services Firm
5%
Media Company
4%
Financial Services Firm
17%
Government
13%
Computer Software Company
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Tanium?
Tanium’s linear-chain architecture is valuable.
What is your primary use case for Tanium?
We collect end-point data. We use it to make AI models and provide it to customers. I use Tanium’s sensors, collect data, and develop dashboards. The sensors have many data types. If we need differ...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life
Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM). Updated: October 2024.
816,406 professionals have used our research since 2012.