ConnectWise Automate and ConnectWise RMM are competing in the IT management solutions category, focusing on remote monitoring and management tasks. ConnectWise RMM appears to have the upper hand due to its feature-rich capabilities, despite ConnectWise Automate's challenges regarding pricing and support.
Features: ConnectWise Automate offers advanced automation features like patch management, monitoring, and script execution. It includes extensive integration options with solutions like Auvik and Veeam. The platform supports comprehensive remote access and detailed monitoring for widespread IT environments. ConnectWise RMM provides powerful remote monitoring and inventory management. It incorporates a seamless integration system, including reliable remote desktop control through ScreenConnect, which enhances its value.
Room for Improvement: ConnectWise Automate needs improvements in its customer support response times and pricing structure. Users express a desire for more intuitive user interface designs and simpler deployment processes. Meanwhile, ConnectWise RMM could benefit from more competitive pricing options and enhanced script automation features to increase efficiency. Additionally, the setup process could be streamlined to facilitate easier initial use.
Ease of Deployment and Customer Service: ConnectWise Automate involves a complex deployment process, but extensive training resources help users adapt. The platform's customer service could be more responsive. In contrast, ConnectWise RMM's deployment process is equally intricate, but superior customer service and support mechanisms aid in a smoother experience, providing valuable assistance during the setup phase.
Pricing and ROI: With ConnectWise Automate, initial setup costs are high, offset by strong automation capabilities offering significant ROI over time. Despite the higher starting expense, the return is perceived as valuable through automation. ConnectWise RMM features a balanced pricing structure, and its comprehensive feature set coupled with robust service delivery justifies the cost. The solution's pricing is seen as well-aligned with its offered package, delivering satisfactory ROI.
ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.
ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.