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ConnectWise RMM vs Kaseya VSA comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
5.1
Kaseya VSA is highly scalable and effective for various company sizes, with occasional performance issues at very high endpoint counts.
 

Valuable Features

No sentiment score available
Sentiment score
5.3
Kaseya VSA excels in remote management, automation, monitoring, and supports Apple devices, offering configurable and user-friendly features.
 

Room For Improvement

No sentiment score available
Sentiment score
2.0
Kaseya VSA requires improvements in patch deployment, interface usability, technical support, security, mobile management, Mac support, automation, and remote control.
 

Stability Issues

No sentiment score available
Sentiment score
1.7
Kaseya VSA is generally stable but faces issues like patching unreliability, connectivity problems, and possible unresponsiveness in the SaaS version.
 

Customer Service

No sentiment score available
Sentiment score
3.2
Kaseya VSA customer support is mixed, with varying response times and quality, but generally knowledgeable technical assistance.
 

Setup Cost

No sentiment score available
Sentiment score
1.0
Kaseya VSA's pricing is competitive with discounts available, though some find it costly and contracts restrictive.
 

Categories and Ranking

ConnectWise RMM
Ranking in Remote Monitoring and Management (RMM)
11th
Average Rating
8.2
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Kaseya VSA
Ranking in Remote Monitoring and Management (RMM)
2nd
Average Rating
7.8
Reviews Sentiment
3.3
Number of Reviews
31
Ranking in other categories
Patch Management (5th)
 

Mindshare comparison

As of November 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise RMM is 5.8%, up from 4.4% compared to the previous year. The mindshare of Kaseya VSA is 7.8%, down from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

JonMcWilliams - PeerSpot reviewer
An agent-based solution that monitors and manages various networks but lacks support
Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.
Ben Blissett - PeerSpot reviewer
Broken from the beginning and never functioned as anticipated
They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
12%
Construction Company
7%
Comms Service Provider
6%
Computer Software Company
16%
Non Profit
6%
Manufacturing Company
6%
Construction Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up. In such cases, you might need to uninstall and ...
What is your primary use case for Continuum Command?
It enables us to respond to issues quickly and efficiently. Before using this technology, a customer would call our shop and have to wait for someone to be scheduled to address their issue. When we...
What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations.
What is your primary use case for Kaseya VSA?
We use the solution as a remote control tool to help clients.
 

Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Find out what your peers are saying about ConnectWise RMM vs. Kaseya VSA and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.