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Kaseya VSA pros and cons

Vendor: Kaseya
3.9 out of 5
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942 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Kaseya VSA offers comprehensive security features and efficient patch management.
It includes powerful modules such as Live Connect and Agent Procedure which enhance remote support capabilities.
The platform combines remote control, patch management, and software management into a single portal, making it highly efficient.
Kaseya VSA is valued for its automation capabilities, scalability, and ease of access.
The tool allows for seamless remote control of client computers without user interruption, enabling background management tasks.

CONS

Deploying patches via the internet to selected equipment from Kaseya VSA seems impossible.
Predefined reports require a lot of customization.
The response to bugs and feature requests is slow, making users feel unheard.
There is a need for improved support for Mac operating systems and new mobile devices.
Technical support needs improvement for better resolution of issues.
 

Kaseya VSA Pros review quotes

Ben Blissett - PeerSpot reviewer
Jan 4, 2024
The solution was scalable.
reviewer1740870 - PeerSpot reviewer
Dec 13, 2021
The ease of access and ease of use was great.
reviewer1738986 - PeerSpot reviewer
Dec 9, 2021
The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse.
Learn what your peers think about Kaseya VSA. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
AE
May 22, 2022
When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal.
ShaheenKapery - PeerSpot reviewer
May 24, 2024
The automation capabilities are incredible!
Daniel Gombe - PeerSpot reviewer
Jan 17, 2024
The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located.
Dan Watson - PeerSpot reviewer
May 19, 2022
VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months."
HB
Jun 16, 2022
The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature.
DD
Dec 16, 2021
I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time.
reviewer1350948 - PeerSpot reviewer
May 28, 2020
The patching is very efficient and we can rely on the alerts that we receive.
 

Kaseya VSA Cons review quotes

Ben Blissett - PeerSpot reviewer
Jan 4, 2024
It never functioned as intended.
reviewer1740870 - PeerSpot reviewer
Dec 13, 2021
The deployment process could be better.
reviewer1738986 - PeerSpot reviewer
Dec 9, 2021
There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement.
Learn what your peers think about Kaseya VSA. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
AE
May 22, 2022
The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking.
ShaheenKapery - PeerSpot reviewer
May 24, 2024
There is room for improvement in the integrated mobile device management, MDM.
Daniel Gombe - PeerSpot reviewer
Jan 17, 2024
The product's user interface is an area with certain shortcomings where improvements are required.
Dan Watson - PeerSpot reviewer
May 19, 2022
The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses.
HB
Jun 16, 2022
The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too.
DD
Dec 16, 2021
Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern.
reviewer1350948 - PeerSpot reviewer
May 28, 2020
The predefined reports are not up to the mark and you have to do a lot of customization.