The remote management is quite good. Also, the patch management and service desk are great features of the solution.
Kaseya VSA's remote management, patch management, and service desk enhance efficiency and reliability with the Live Connect and Agent Procedure modules, supporting end-users seamlessly. Automation, inventory, and patching improve operations, with unique indicators aiding quick machine status checks. However, users cite challenges in training, patch deployment, and report customization. Security concerns and limited Mac support are notable issues, with recent incidents raising further scrutiny.
