Azure Bastion vs Kaseya VSA comparison

Microsoft and Kaseya are both solutions in the Remote Monitoring and Management (RMM) category. Microsoft is ranked #7 with an average rating of 8.9, while Kaseya is ranked #2 with an average rating of 7.6. Microsoft holds a 2.2% mindshare in RMM, compared to Kaseya’s 8.1% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 84% of Kaseya users who would recommend it.

Azure Bastion

Read 9 Azure Bastion reviews

344 Views
173 Comparison Views

100% willing to recommend

Kaseya VSA

Read 32 Kaseya VSA reviews

2,168 Views
990 Comparison Views

84% willing to recommend

Azure Bastion

Kaseya VSA

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Executive SummaryUpdated on Jan 2, 2025

Kaseya VSA and Azure Bastion cater to IT management and secure remote connectivity, respectively. Kaseya VSA offers an edge in pricing and support whereas Azure Bastion is recognized for its enhanced security features.

Features: Kaseya VSA provides remote monitoring, patch management, and IT automation. Azure Bastion offers secure remote access to virtual machines and prevents exposure to public IPs, enhancing network security.

Room for Improvement: Kaseya VSA could enhance its user interface, simplify configuration, and expand security features. Azure Bastion may benefit from more extensive customer support, improved scalability options, and expanded protocol support.

Ease of Deployment and Customer Service: Kaseya VSA involves a complex deployment due to its wide range of features but is backed by strong customer support. Azure Bastion integrates easily with Azure services and offers clear documentation, though it lacks personalized support.

Pricing and ROI: Kaseya VSA is known for flexible pricing with predictable costs, providing ROI through process automation. Azure Bastion, integrated into the Azure cost structure, is usage-based, offering ROI from improved security and reduced breach risks.

To learn more, read our detailed Azure Bastion vs. Kaseya VSA Report (Updated: January 2025).

Buyer's Guide

Azure Bastion vs. Kaseya VSA

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Azure Bastion

Ranking in Remote Monitoring and Management (RMM)

7th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (27th), Microsoft Security Suite (19th)

Kaseya VSA

Ranking in Remote Monitoring and Management (RMM)

2nd

Average Rating

7.8

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

Patch Management (6th)

Mindshare comparison

As of February 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Azure Bastion is 2.2%, up from 1.3% compared to the previous year. The mindshare of Kaseya VSA is 8.1%, down from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Aladin Steiner

Head of Value Stream Azure at SmartIT Services AG

Has good scalability and provides secure access to the virtual machines

The product improved the security posture of our organization. We don’t have open ports and connect them to servers using it. We can carry out two-factor authentication to protect the devices with conditional access features. It would be nice to have a feature to copy and paste the files into servers. I rate the product a nine out of ten.

Read full review

Ben Blissett

Principal at Affinity Technology Group

Broken from the beginning and never functioned as anticipated

They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"As an Azure consultant, for me, it is the best way to give the administrator access as you can manage the permission - including who can access Bastion."

"The solution's most valuable feature is that it is easy to use...It is modernized, so I can create complex infrastructures."

"The product's setup is easy."

"The interface is available in the edit portal."

"It provides all the security to us. Without getting on the internet, we can access our servers. We can access our desktop through our web browser. We don't need to run the mstsc command and login to the VM. All those things are not required."

"Azure Bastion makes it easy to provide quick virtual machine access to our customers."

"The connection to virtual machines is very useful."

"The most significant advantage lies in its runbook features, particularly beneficial for our infrastructure team."

More Azure Bastion pros

"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."

"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."

"The ease of access and ease of use was great."

"The solution was scalable."

"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."

"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."

"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."

More Kaseya VSA pros

Cons

"There are some challenges because Bastion is more compatible with Edge but not with the other browsers. As an organization, it doesn't make sense that we have to use only Edge. We should be able to access Bastion over Chrome, Mozilla, or Opera. It should be our choice."

"We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage."

"You are charged for retrieving your own data."

"The protocol speed could be faster."

"When you have a boot issue on Windows, you cannot use Azure Bastion to fix it. You have to use the Azure console or the VM console, and it is very limited."

"While general support is valuable, having a detailed breakdown of the specific issues would contribute to a more streamlined and efficient resolution process."

"Speaking of AI, having Microsoft Copilot in Azure Bastion would be good."

"The solution breaks down sometimes."

"The technical support of the solution is an area with shortcomings that needs improvement."

"There is room for improvement in the remote control strengths."

"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."

"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."

"I have encountered scalability issues."

"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."

"Sometimes, the product misinterprets the functionality of a machine."

"The network monitoring module today is not the best one."

More Kaseya VSA cons

Pricing and Cost Advice

"The pricing is a lower decision point than high-quality security for our organization. Better security comes at a cost, but it's worth it, and that's what we tell our customers."

"The tool is cheaply priced. I would say that the product is free to use."

"It does not save money for us."

"Azure Bastion's pricing is good."

"The dollar exchange rate in Brazil is very high, so the price should be better for our country."

"We were looking at a price of $22.50 cents per user."

"Licensing is available on a yearly basis and is priced per node."

"With the on-prem, you buy the agent license. That's a one-time fee, and it varies depending on how many you have. You also pay annual maintenance on the number that you have. So, there are two fees involved: a one-time fee and a recurring fee."

"You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it."

"Kaseya VSA can be described as a fairly priced product."

"Kaseya's come down in pricing when I compare it to TeamViewer or other cheaper RMMs like LogMeIn."

"Without the managed antivirus, it was about $2,000 a month for the team. It's quite reasonable in that sense. The industry standard is anywhere from $0.90 to $1.10 per endpoint for antivirus, depending on how many you have, so it was fairly priced."

More Kaseya VSA pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Manufacturing Company

10%

Government

Financial Services Firm

Computer Software Company

15%

Non Profit

Educational Organization

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Azure Bastion?

Azure Bastion makes it easy to provide quick virtual machine access to our customers.

See all answers

What is your experience regarding pricing and costs for Azure Bastion?

The tool is cheaply priced. I would say that the product is free to use.

See all answers

What needs improvement with Azure Bastion?

I think the tool is pretty good. It is like having a tool that just works. If there are better tools that Azure comes up with, then that is a separate thing. In the current scenario, Azure Bastion ...

See all answers

What do you like most about Kaseya VSA?

The most valuable feature of Kaseya VSA is the ability to control laptops remotely.

See all answers

What needs improvement with Kaseya VSA?

One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations.

See all answers

What is your primary use case for Kaseya VSA?

We use the solution as a remote control tool to help clients.

See all answers

Comparisons

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Compared 32% of the time

Azure Front Door vs Azure Bastion

Compared 22% of the time

Azure Web Application Firewall vs Azure Bastion

Compared 13% of the time

TeamViewer Remote Management vs Azure Bastion

Compared 12% of the time

Microsoft Entra Verified ID vs Azure Bastion

Compared 8% of the time

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Microsoft Configuration Manager vs Kaseya VSA

Compared 25% of the time

NinjaOne vs Kaseya VSA

Compared 11% of the time

ConnectWise Automate vs Kaseya VSA

Compared 8% of the time

BigFix vs Kaseya VSA

Compared 8% of the time

N-able N-central vs Kaseya VSA

Compared 7% of the time

More Kaseya VSA Competitors

Product Reports

Buyer's Guide

Azure Bastion

February 2025

Download Azure Bastion product report

Buyer's Guide

Kaseya VSA

January 2025

Download Kaseya VSA product report

Overview

Azure Bastion is a service you deploy that lets you connect to a virtual machine using your browser and the Azure portal. The Azure Bastion service is a fully platform-managed PaaS service that you provision inside your virtual network. It provides secure and seamless RDP/SSH connectivity to your virtual machines directly from the Azure portal over TLS. When you connect via Azure Bastion, your virtual machines do not need a public IP address, agent, or special client software.

Microsoft

Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.

VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.

VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Kaseya VSA Features

Kaseya VSA has many valuable key features. Some of the most useful ones include:

Remote monitoring and management: Kaseya VSA enables administrators to remotely monitor and manage multiple devices and endpoints, including desktops, laptops, servers, and mobile devices.

Help desk ticketing: The solution provides a help desk ticketing system for managing and resolving IT support requests.

Patch management: This feature automates the patch management process, helping organizations keep their systems up-to-date and secure.

Automated IT processes: Kaseya VSA offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Reporting and analytics: Real-time monitoring, automated alerts, and reporting capabilities help administrators quickly identify and resolve issues.

Mobile device management: Administrators can manage and secure mobile devices, including iOS and Android devices.

Integration with third-party tools: Kaseya VSA integrates with a range of third-party tools and platforms, including Active Directory, Exchange, and others, to provide a comprehensive IT management solution.

Kaseya VSA Benefits

There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:

Efficient: Because the solution successfully automates routine IT tasks and provides a centralized platform for IT management, organizations can streamline their IT operations and improve efficiency.

Security: Kaseya VSA has a range of security and compliance features, including endpoint security, data encryption, and reporting, so systems and data remain secure.

Resolve issues quickly: The solution’s real-time monitoring allows administrators to resolve issues before they spiral into bigger problems.

Cost-efficient: With its capability to automate routine IT tasks, organizations can reduce the need for manual labor and as a result save time and money.

Reviews from Real Users

Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.

A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”

"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.

PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

Kaseya

Sample Customers

Information Not Available

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Buyer's Guide

Azure Bastion vs. Kaseya VSA

January 2025

Free Report: Azure Bastion vs. Kaseya VSA

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