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Azure Bastion vs Kaseya VSA comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.0
Azure Bastion's customer service is highly rated for its prompt, efficient, and knowledgeable support, especially by satisfied users.
Sentiment score
3.2
Kaseya VSA customer support is mixed, with varying response times and quality, but generally knowledgeable technical assistance.
 

Room For Improvement

Sentiment score
6.1
Azure Bastion faces challenges in cost, speed, browser compatibility, functionality, and support, with potential improvements using hypervisor features.
Sentiment score
2.0
Kaseya VSA requires improvements in patch deployment, interface usability, technical support, security, mobile management, Mac support, automation, and remote control.
 

Scalability Issues

Sentiment score
7.8
Azure Bastion's scalability experiences mixed reviews, with some citing limitations and others affirming extensive user support but unspecified metrics.
Sentiment score
5.1
Kaseya VSA is highly scalable and effective for various company sizes, with occasional performance issues at very high endpoint counts.
 

Setup Cost

No sentiment score available
Azure Bastion provides affordable licensing for a minimum of 10 users, focusing on security with product-specific requirements.
Sentiment score
1.0
Kaseya VSA's pricing is competitive with discounts available, though some find it costly and contracts restrictive.
 

Stability Issues

Sentiment score
7.5
Azure Bastion, developed by Microsoft, consistently delivers stable and reliable performance, with users frequently reporting no issues.
Sentiment score
1.7
Kaseya VSA is generally stable but faces issues like patching unreliability, connectivity problems, and possible unresponsiveness in the SaaS version.
 

Valuable Features

Sentiment score
8.4
Azure Bastion secures VM connections via SSL tunneling, eliminating public IPs, with robust role-based access and scripting features.
Sentiment score
5.3
Kaseya VSA excels in remote management, automation, monitoring, and supports Apple devices, offering configurable and user-friendly features.
 

Categories and Ranking

Azure Bastion
Ranking in Remote Monitoring and Management (RMM)
7th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
9
Ranking in other categories
Network Monitoring Software (28th), Microsoft Security Suite (17th)
Kaseya VSA
Ranking in Remote Monitoring and Management (RMM)
2nd
Average Rating
7.8
Reviews Sentiment
3.3
Number of Reviews
31
Ranking in other categories
Patch Management (5th)
 

Mindshare comparison

As of November 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of Azure Bastion is 2.3%, up from 1.5% compared to the previous year. The mindshare of Kaseya VSA is 7.8%, down from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Aladin Steiner - PeerSpot reviewer
Has good scalability and provides secure access to the virtual machines
The product improved the security posture of our organization. We don’t have open ports and connect them to servers using it. We can carry out two-factor authentication to protect the devices with conditional access features. It would be nice to have a feature to copy and paste the files into servers. I rate the product a nine out of ten.
Ben Blissett - PeerSpot reviewer
Broken from the beginning and never functioned as anticipated
They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
10%
Government
8%
Financial Services Firm
7%
Computer Software Company
16%
Non Profit
6%
Manufacturing Company
6%
Construction Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Azure Bastion?
Azure Bastion makes it easy to provide quick virtual machine access to our customers.
What is your experience regarding pricing and costs for Azure Bastion?
The tool is cheaply priced. I would say that the product is free to use.
What needs improvement with Azure Bastion?
I think the tool is pretty good. It is like having a tool that just works. If there are better tools that Azure comes up with, then that is a separate thing. In the current scenario, Azure Bastion ...
What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations.
What is your primary use case for Kaseya VSA?
We use the solution as a remote control tool to help clients.
 

Learn More

 

Overview

 

Sample Customers

Information Not Available
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Find out what your peers are saying about Azure Bastion vs. Kaseya VSA and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.