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Azure Bastion vs Kaseya VSA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Bastion
Ranking in Remote Monitoring and Management (RMM)
6th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
11
Ranking in other categories
Network Monitoring Software (24th), Microsoft Security Suite (19th)
Kaseya VSA
Ranking in Remote Monitoring and Management (RMM)
2nd
Average Rating
7.6
Reviews Sentiment
4.6
Number of Reviews
32
Ranking in other categories
Patch Management (8th)
 

Mindshare comparison

As of April 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Azure Bastion is 2.2%, up from 1.5% compared to the previous year. The mindshare of Kaseya VSA is 8.3%, down from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Aladin Steiner - PeerSpot reviewer
Has good scalability and provides secure access to the virtual machines
The product improved the security posture of our organization. We don’t have open ports and connect them to servers using it. We can carry out two-factor authentication to protect the devices with conditional access features. It would be nice to have a feature to copy and paste the files into servers. I rate the product a nine out of ten.
Ben Blissett - PeerSpot reviewer
Broken from the beginning and never functioned as anticipated
They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to operate the product with scripting is excellent."
"The connection to virtual machines is very useful."
"Overall, I had a very positive experience."
"Azure Bastion is preferable because you just switch it on and off you go."
"The product's setup is easy."
"The most significant advantage lies in its runbook features, particularly beneficial for our infrastructure team."
"It provides all the security to us. Without getting on the internet, we can access our servers. We can access our desktop through our web browser. We don't need to run the mstsc command and login to the VM. All those things are not required."
"As an Azure consultant, for me, it is the best way to give the administrator access as you can manage the permission - including who can access Bastion."
"We can schedule the patching of the endpoints."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The remote support is the most valuable aspect of the solution."
"The ease of access and ease of use was great."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
 

Cons

"When you have a boot issue on Windows, you cannot use Azure Bastion to fix it. You have to use the Azure console or the VM console, and it is very limited."
"The solution breaks down sometimes."
"While general support is valuable, having a detailed breakdown of the specific issues would contribute to a more streamlined and efficient resolution process."
"Azure Bastion does its job. However, it would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote Desktop emulation."
"Speaking of AI, having Microsoft Copilot in Azure Bastion would be good."
"There is room for improvement with AI features. I would like to see integrated AI features with Azure Bastion, especially for connectivity issues."
"There are some challenges because Bastion is more compatible with Edge but not with the other browsers. As an organization, it doesn't make sense that we have to use only Edge. We should be able to access Bastion over Chrome, Mozilla, or Opera. It should be our choice."
"We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations."
"The audit and KNM tools could improve."
"I would like to see improved virtual infrastructure management."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The agent-based monitoring solution can be improved."
"The technical support of the solution is an area with shortcomings that needs improvement."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
 

Pricing and Cost Advice

"The tool is cheaply priced. I would say that the product is free to use."
"The pricing is a lower decision point than high-quality security for our organization. Better security comes at a cost, but it's worth it, and that's what we tell our customers."
"It does not save money for us."
"Azure Bastion's pricing is good."
"You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it."
"I find Kaseya VSA's pricing extraordinarily expensive, with very limiting contracts. They discuss being flexible once you're locked in, but I haven't found that true. It is one of the most expensive tools in my arsenal and our highest expense to any company."
"Kaseya VSA can be described as a fairly priced product."
"It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."
"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."
"I think it costs more than ManageEngine."
"The solution is robust and the price is good for the features that are provided."
"The solution's pricing is reasonable."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Government
9%
Financial Services Firm
8%
Manufacturing Company
7%
Computer Software Company
13%
Educational Organization
6%
Healthcare Company
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Azure Bastion?
Azure Bastion makes it easy to provide quick virtual machine access to our customers.
What is your experience regarding pricing and costs for Azure Bastion?
The price is not necessarily cheaper, but it is acceptable. We are satisfied with the licensing on a yearly basis.
What needs improvement with Azure Bastion?
There is room for improvement with AI features. I would like to see integrated AI features with Azure Bastion, especially for connectivity issues. Like Microsoft products that incorporate co-pilot,...
What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
The network monitoring module today is not the best one. If it can improve, it would be better.
What is your primary use case for Kaseya VSA?
We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.
 

Overview

 

Sample Customers

Information Not Available
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Find out what your peers are saying about Azure Bastion vs. Kaseya VSA and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.