I would recommend Kaseya VSA to others but with caution. My main unhappiness is that the tools are focused on larger networks, while my clientele is individuals and very small networks. I ended up locked into contracts for expensive products that don't apply to me, which I'm not happy about. Because of its killer features, I'd rate Kaseya VSA nine as an eight or nine out of ten. I hope Kaseya VSA ten will be a ten, but it's too soon.
My recommendation: The initial rollout is always difficult when you're dealing with active management. If you're dealing with business, it's going to be a lot easier because the business guys see the numbers, and they are positive immediately. The product is great. I would rate it around four out of ten if it was a few years ago. The response was good, but the CEO was always available to clients with issues. They detailed a log of what they were working on after they got hacked. The response was incredibly good, but they still got hacked due to some legacy part they hadn't changed in a long time. So, maybe security could improve. But as of now, it's an easy nine out of ten.
You have to log in to a portal. I have an overview of all the devices and a brief view of the system malfunctions. With Kaseya VSA, what you see is what you get for that price. The solution saves me a lot of time by allowing me to help people remotely. It's very easy to add new devices via remote without disturbing the person. Overall, I rate the solution a seven out of ten.
Chief Executive Officer at SOIT Business Solutions
Real User
Top 10
2024-01-17T10:06:54Z
Jan 17, 2024
The tool is meant for customers looking to run an efficient service without employing an IT resource, which makes it a cheap resource, especially considering that I charge my customers for every device that I monitor and manage in their environment. The tool operates at a fraction of the cost when compared to the monetary resources needed to employ a full-time person. I rate the overall solution a ten out of ten.
My advice for those using it is to have a minimum understanding of what they need from the tool. Learning about the tool through training videos is essential. It's not just a remote support tool. It also includes IT and security aspects. Regularly going through updates and training videos is crucial for effective usage. Overall, I rate the solution a nine out of ten.
Systems Engineer at a tech services company with 51-200 employees
Real User
Top 20
2023-08-07T09:17:04Z
Aug 7, 2023
Those planning to buy the solution shouldn't expect quick support. It is the best solution for patch management and its ability to provide control remotely to its users. Kaseya does provide an update on the solution. Kaseya VSA is not the perfect solution, and I know that there are no perfect solutions. I rate the overall solution an eight out of ten.
Technical Services Manager at a tech services company with 1-10 employees
Real User
Top 20
2023-08-01T02:47:00Z
Aug 1, 2023
Remote control used to see more functionality until Kaseya was hacked about two years ago. You could connect to the C: drive of a machine. It could open up an explorer window, which was quite handy. I rate Kaseya's VSA a nine out of ten.
Make sure that the software features fit your needs. There are numerous options on the market and they all have very slick presentations but you really need to ensure that the software is right for you. I rate this solution eight out of 10.
My advice to others wanting to implement Kaseya VSA is they should go to Kaseya University or have some form of administrative knowledge sessions. This way they will be able to use the tool properly and receive the full benefit of it. You need some training on how to use it because it could be overwhelming sometimes. I would recommend others to use the solution. I rate Kaseya VSA an eight out of ten.
Level III Technician at a tech services company with 201-500 employees
MSP
2022-07-12T23:19:14Z
Jul 12, 2022
I've been pretty impressed with it so far. It is a good system. It is fairly intuitive. You just have to learn it. It has a pretty good learning curve, and you need to spend the time to really get to know the system well. I would rate it a nine out of ten. It is pretty good.
Systems Engineer at a tech services company with 51-200 employees
Real User
Top 20
2022-06-02T12:49:29Z
Jun 2, 2022
Before implementing Kaseya VSA, I'd recommend reviewing the white papers and data sheets that Kaseya has produced and requesting a demo so you can review and utilize what the solution has and can produce in your environment. I would give Kaseya VSA a rating of eight out of ten.
Director Of IT / Purchasing Manager at Michigan Works! Macomb/St. Clair
Real User
2022-05-22T06:14:00Z
May 22, 2022
I understand that each case will be different. I would personally recommend VSA. There are many different pieces and modules that can be integrated into this. This would definitely be for a small to medium-sized or enterprise business, such as some of these home office businesses. I would not recommend this if there are less than ten computers in one location. There are probably cheaper items available for them that would serve them better. However, for an office with over a hundred users, multiple locations, and small IT tech teams, this has been an invaluable service for us to have. I would rate Kaseya VSA a nine out of ten. They do put a lot of things together. And they try to put everything on one portal, which is very convenient for the IT department because it allows them to see everything within the scope of one portal. I believe there is room for improvement in how they design their UI interface to make it more user-friendly. But, aside from that, everything has been great with them.
My company was a customer of Kaseya. I'd rate the solution at an eight out of ten. Kaseya is more beneficial if you really have all of these machines and you need to manage your servers, you need to set up automatic patching for scripts to run or something like that. Whether it would work for others depends on the business. For some, I would assume it's not going to be worth the price. If you just need a remote connection, you can just go to TeamViewer or something similar. If you need automatic patching, you want to have this access, instant access, background access to the user's computers, so that you can check what's happening, basically without the user knowing, it's very, very good for that. At the end of the day, it depends on the scale of the business and business needs.
Automation Team Lead at a tech services company with 201-500 employees
MSP
2021-12-09T19:08:00Z
Dec 9, 2021
I would advise others to leverage their professional services. We've used them while doing some migrations from one piece of hardware to another. They're very good. They're very thorough. They do take the additional time to sit down with you and lay the plan out. It was early 2020 when we were migrating from an old piece of hardware to a new one, and we had to move the database and everything over. We engaged their professional services. They were very helpful, and it went very smoothly. I was really happy with the product plan. I would rate it a seven out of 10.
RHS Tech Manager at a recreational facilities/services company with 10,001+ employees
Real User
2021-04-09T23:09:33Z
Apr 9, 2021
I'm a direct end-user of the solution. We're just customers. We're using the latest version of the solution. In general, I would rate the solution at an eight out of ten. Thus far, we are quite satisfied with the product's capabilities overall.
System Administrator at a computer software company with 201-500 employees
Real User
2021-03-25T00:51:27Z
Mar 25, 2021
I would advise others to definitely do onsite or virtual demos, and make sure they are asking about everything. They should make sure to get a demo of the product doing what they are planning to use VSA for. This way they can see how much work is going to go into implementation. I would rate Kaseya VSA an eight out of ten.
Systems Engineer at a tech services company with 51-200 employees
Real User
Top 20
2021-02-01T21:02:41Z
Feb 1, 2021
I can still recommend this product. It'll help do technical tasks like remote control, patching, monitoring, audit, or inventory. You can also monitor devices in the production or the company's environment. But it's not a perfect solution. On a scale from one to ten, I would give Kaseya VSA an eight.
Manager at a computer software company with 11-50 employees
MSP
2020-05-28T06:26:40Z
May 28, 2020
This is a good solution and we like the group of people at Kaseya. The product is quite affordable compared to other RMM solutions on the market and we only have a few complaints. On-call support, for example, would make for a very big improvement. Whenever someone has an issue, we can just directly call the number and speak with a technical person who can help us at that very moment. They would be able to take over your system on that very call, for example. Ideally, the reporting will also be improved. The suitability of this solution depends on the need. For example, if you want to monitor your Linux environment and Linux services then the configuration is more difficult. That said, if you are using the PRTG Network Monitor or NinjaRMM then you cannot monitor Linux services. Ultimately, it depends on the use case. I would rate this solution a seven out of ten.
I have not tried automating any of the processes, although I have watched some videos and it seems to be straightforward. My advice for anybody who is considering Kaseya VSA is to run a proof of concept first so that they have a fair idea of what they're going into. Overall, I think that it is a good product and I may just have to better find my way around it. I would rate this solution a seven out of ten.
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time...
I would recommend Kaseya VSA to others but with caution. My main unhappiness is that the tools are focused on larger networks, while my clientele is individuals and very small networks. I ended up locked into contracts for expensive products that don't apply to me, which I'm not happy about. Because of its killer features, I'd rate Kaseya VSA nine as an eight or nine out of ten. I hope Kaseya VSA ten will be a ten, but it's too soon.
My recommendation: The initial rollout is always difficult when you're dealing with active management. If you're dealing with business, it's going to be a lot easier because the business guys see the numbers, and they are positive immediately. The product is great. I would rate it around four out of ten if it was a few years ago. The response was good, but the CEO was always available to clients with issues. They detailed a log of what they were working on after they got hacked. The response was incredibly good, but they still got hacked due to some legacy part they hadn't changed in a long time. So, maybe security could improve. But as of now, it's an easy nine out of ten.
You have to log in to a portal. I have an overview of all the devices and a brief view of the system malfunctions. With Kaseya VSA, what you see is what you get for that price. The solution saves me a lot of time by allowing me to help people remotely. It's very easy to add new devices via remote without disturbing the person. Overall, I rate the solution a seven out of ten.
The tool is meant for customers looking to run an efficient service without employing an IT resource, which makes it a cheap resource, especially considering that I charge my customers for every device that I monitor and manage in their environment. The tool operates at a fraction of the cost when compared to the monetary resources needed to employ a full-time person. I rate the overall solution a ten out of ten.
My advice for those using it is to have a minimum understanding of what they need from the tool. Learning about the tool through training videos is essential. It's not just a remote support tool. It also includes IT and security aspects. Regularly going through updates and training videos is crucial for effective usage. Overall, I rate the solution a nine out of ten.
If someone can afford the solution, I would recommend it to them. Overall, I rate the product a five out of ten.
Those planning to buy the solution shouldn't expect quick support. It is the best solution for patch management and its ability to provide control remotely to its users. Kaseya does provide an update on the solution. Kaseya VSA is not the perfect solution, and I know that there are no perfect solutions. I rate the overall solution an eight out of ten.
Remote control used to see more functionality until Kaseya was hacked about two years ago. You could connect to the C: drive of a machine. It could open up an explorer window, which was quite handy. I rate Kaseya's VSA a nine out of ten.
Make sure that the software features fit your needs. There are numerous options on the market and they all have very slick presentations but you really need to ensure that the software is right for you. I rate this solution eight out of 10.
My advice to others wanting to implement Kaseya VSA is they should go to Kaseya University or have some form of administrative knowledge sessions. This way they will be able to use the tool properly and receive the full benefit of it. You need some training on how to use it because it could be overwhelming sometimes. I would recommend others to use the solution. I rate Kaseya VSA an eight out of ten.
I've been pretty impressed with it so far. It is a good system. It is fairly intuitive. You just have to learn it. It has a pretty good learning curve, and you need to spend the time to really get to know the system well. I would rate it a nine out of ten. It is pretty good.
I would rate Kaseya VSA an eight out of ten.
Before implementing Kaseya VSA, I'd recommend reviewing the white papers and data sheets that Kaseya has produced and requesting a demo so you can review and utilize what the solution has and can produce in your environment. I would give Kaseya VSA a rating of eight out of ten.
I understand that each case will be different. I would personally recommend VSA. There are many different pieces and modules that can be integrated into this. This would definitely be for a small to medium-sized or enterprise business, such as some of these home office businesses. I would not recommend this if there are less than ten computers in one location. There are probably cheaper items available for them that would serve them better. However, for an office with over a hundred users, multiple locations, and small IT tech teams, this has been an invaluable service for us to have. I would rate Kaseya VSA a nine out of ten. They do put a lot of things together. And they try to put everything on one portal, which is very convenient for the IT department because it allows them to see everything within the scope of one portal. I believe there is room for improvement in how they design their UI interface to make it more user-friendly. But, aside from that, everything has been great with them.
I rate Kaseya VSA six out of 10.
My company was a customer of Kaseya. I'd rate the solution at an eight out of ten. Kaseya is more beneficial if you really have all of these machines and you need to manage your servers, you need to set up automatic patching for scripts to run or something like that. Whether it would work for others depends on the business. For some, I would assume it's not going to be worth the price. If you just need a remote connection, you can just go to TeamViewer or something similar. If you need automatic patching, you want to have this access, instant access, background access to the user's computers, so that you can check what's happening, basically without the user knowing, it's very, very good for that. At the end of the day, it depends on the scale of the business and business needs.
I would advise others to leverage their professional services. We've used them while doing some migrations from one piece of hardware to another. They're very good. They're very thorough. They do take the additional time to sit down with you and lay the plan out. It was early 2020 when we were migrating from an old piece of hardware to a new one, and we had to move the database and everything over. We engaged their professional services. They were very helpful, and it went very smoothly. I was really happy with the product plan. I would rate it a seven out of 10.
I would rate it an eight out of 10. It is a good product. All features are useful and user-friendly, but security is our main concern.
I'm a direct end-user of the solution. We're just customers. We're using the latest version of the solution. In general, I would rate the solution at an eight out of ten. Thus far, we are quite satisfied with the product's capabilities overall.
I would advise others to definitely do onsite or virtual demos, and make sure they are asking about everything. They should make sure to get a demo of the product doing what they are planning to use VSA for. This way they can see how much work is going to go into implementation. I would rate Kaseya VSA an eight out of ten.
I would rate this solution a seven out of ten.
I can still recommend this product. It'll help do technical tasks like remote control, patching, monitoring, audit, or inventory. You can also monitor devices in the production or the company's environment. But it's not a perfect solution. On a scale from one to ten, I would give Kaseya VSA an eight.
This is a good solution and we like the group of people at Kaseya. The product is quite affordable compared to other RMM solutions on the market and we only have a few complaints. On-call support, for example, would make for a very big improvement. Whenever someone has an issue, we can just directly call the number and speak with a technical person who can help us at that very moment. They would be able to take over your system on that very call, for example. Ideally, the reporting will also be improved. The suitability of this solution depends on the need. For example, if you want to monitor your Linux environment and Linux services then the configuration is more difficult. That said, if you are using the PRTG Network Monitor or NinjaRMM then you cannot monitor Linux services. Ultimately, it depends on the use case. I would rate this solution a seven out of ten.
I have not tried automating any of the processes, although I have watched some videos and it seems to be straightforward. My advice for anybody who is considering Kaseya VSA is to run a proof of concept first so that they have a fair idea of what they're going into. Overall, I think that it is a good product and I may just have to better find my way around it. I would rate this solution a seven out of ten.
We used to use the on-premises deployment model, but we have since moved to the cloud. I would rate the solution eight out of ten.