The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory.
Level III Technician at a tech services company with 201-500 employees
MSP
2022-07-12T23:19:14Z
Jul 12, 2022
Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable.
Director Of IT / Purchasing Manager at Michigan Works! Macomb/St. Clair
Real User
2022-05-22T06:14:00Z
May 22, 2022
When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal.
IT Infrastructure/System Administrator at CNH Industrial Reman
Real User
2022-05-19T10:58:45Z
May 19, 2022
VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months."
Automation Team Lead at a tech services company with 201-500 employees
MSP
2021-12-09T19:08:00Z
Dec 9, 2021
The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse.
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time...
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located.
The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data.
We can schedule the patching of the endpoints.
The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users.
Kesaya is highly configurable.
Provides efficient automation.
The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory.
Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable.
The most valuable features of this solution are automation, inventory, and patch management.
Kaseya VSA's best features are auditing and reporting.
When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal.
VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months."
The ease of access and ease of use was great.
The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse.
I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time.
The remote support is the most valuable aspect of the solution.
Patch management was very useful. Backdoor access to the clients was also very useful.
The most valuable part of this solution is the security features that it offers.
I like the remote control, audit, inventory, patch management, software management, and monitoring features.
The patching is very efficient and we can rely on the alerts that we receive.
The training that we received was quite good.
The remote management is quite good. Also, the patch management and service desk are great features of the solution.