We performed a comparison between Kaseya VSA and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Kesaya is highly configurable."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"The patching is very efficient and we can rely on the alerts that we receive."
"The remote support is the most valuable aspect of the solution."
"The ease of access and ease of use was great."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most important aspect of this tool is the security it provides our company."
"NinjaOne's best feature is its monitoring."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"Good at managing updates and for remote support."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"The most valuable feature we have found currently is probably patch management."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"There is room for improvement in the remote control strengths."
"The user interface is somewhat outdated."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"The agent-based monitoring solution can be improved."
"It never functioned as intended."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"Lacks sufficient integrations with other PSAs."
"NinjaOne's pricing and user interface needs improvement."
"The ticketing system in NinjaOne is not the best."
"The graphical user interface could be improved."
"The NinjaOne distribution server is highly dependent on an active directory."
"NinjaOne's dashboard could be easier to use."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while NinjaOne is ranked 1st in Remote Monitoring and Management (RMM) with 14 reviews. Kaseya VSA is rated 7.6, while NinjaOne is rated 8.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, Microsoft Windows Server Update Services, Datto Remote Monitoring and Management and N-able N-central, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and BigFix. See our Kaseya VSA vs. NinjaOne report.
See our list of best Remote Monitoring and Management (RMM) vendors and best Patch Management vendors.
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