Datto Remote Monitoring and Management vs Kaseya VSA comparison

Datto Remote Monitoring and Management vs. Kaseya VSA

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Categories and Ranking

Datto Remote Monitoring and...

Ranking in Remote Monitoring and Management (RMM)

6th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Kaseya VSA

Ranking in Remote Monitoring and Management (RMM)

2nd

Average Rating

7.8

Reviews Sentiment

3.3

Number of Reviews

Ranking in other categories

Patch Management (5th)

Mindshare comparison

As of December 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of Datto Remote Monitoring and Management is 7.4%, down from 8.2% compared to the previous year. The mindshare of Kaseya VSA is 7.8%, down from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

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Ben Blissett

Principal at Affinity Technology Group

Broken from the beginning and never functioned as anticipated

They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Even when the connection to the server is lost, the monitoring continues without interruption."

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

"It has a single pane of glass, and it integrates well with other software."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"AEM support is great for Macs."

More Datto Remote Monitoring and Management pros

"The solution was scalable."

"The automation capabilities are incredible!"

"This solution is our RMM tool and we love the deployment features."

"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."

"The patching is very efficient and we can rely on the alerts that we receive."

"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."

"The ease of access and ease of use was great."

"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."

More Kaseya VSA pros

Cons

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

More Datto Remote Monitoring and Management cons

"The deployment process could be better."

"The audit and KNM tools could improve."

"There is room for improvement in the integrated mobile device management, MDM."

"The predefined reports are not up to the mark and you have to do a lot of customization."

"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."

"One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations."

"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."

"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."

More Kaseya VSA cons

Pricing and Cost Advice

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"The solution is robust and the price is good for the features that are provided."

"The dollar exchange rate in Brazil is very high, so the price should be better for our country."

"We pay a monthly fee, but it's a three-year contract divided by 36. They don't offer a true SaaS plan where you can add licenses monthly as you go. The cost is $7 per person per month, and we are paying about $1,700 a month."

"Without the managed antivirus, it was about $2,000 a month for the team. It's quite reasonable in that sense. The industry standard is anywhere from $0.90 to $1.10 per endpoint for antivirus, depending on how many you have, so it was fairly priced."

"I think it costs more than ManageEngine."

"We use annual licensing, but we also have a special agreement."

"The solution's pricing is reasonable."

"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."

More Kaseya VSA pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.

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824,106 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Retailer

Manufacturing Company

Computer Software Company

15%

Non Profit

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Datto Remote Monitoring and Management?

Even when the connection to the server is lost, the monitoring continues without interruption.

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

What do you like most about Kaseya VSA?

The most valuable feature of Kaseya VSA is the ability to control laptops remotely.

What needs improvement with Kaseya VSA?

One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations.

What is your primary use case for Kaseya VSA?

We use the solution as a remote control tool to help clients.

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Product Reports

Datto Remote Monitoring and Management

Download Datto Remote Monitoring and Management product report

Datto Remote Monitoring and Management report

Kaseya VSA

Download Kaseya VSA product report

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM

No data available

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datto

Kaseya

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.

VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.

VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Kaseya VSA Features

Kaseya VSA has many valuable key features. Some of the most useful ones include:

Remote monitoring and management: Kaseya VSA enables administrators to remotely monitor and manage multiple devices and endpoints, including desktops, laptops, servers, and mobile devices.

Help desk ticketing: The solution provides a help desk ticketing system for managing and resolving IT support requests.

Patch management: This feature automates the patch management process, helping organizations keep their systems up-to-date and secure.

Automated IT processes: Kaseya VSA offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Reporting and analytics: Real-time monitoring, automated alerts, and reporting capabilities help administrators quickly identify and resolve issues.

Mobile device management: Administrators can manage and secure mobile devices, including iOS and Android devices.

Integration with third-party tools: Kaseya VSA integrates with a range of third-party tools and platforms, including Active Directory, Exchange, and others, to provide a comprehensive IT management solution.

Kaseya VSA Benefits

There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:

Efficient: Because the solution successfully automates routine IT tasks and provides a centralized platform for IT management, organizations can streamline their IT operations and improve efficiency.

Security: Kaseya VSA has a range of security and compliance features, including endpoint security, data encryption, and reporting, so systems and data remain secure.

Resolve issues quickly: The solution’s real-time monitoring allows administrators to resolve issues before they spiral into bigger problems.

Cost-efficient: With its capability to automate routine IT tasks, organizations can reduce the need for manual labor and as a result save time and money.

Reviews from Real Users

Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.

A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”

"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.

PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Datto Remote Monitoring and Management vs. Kaseya VSA