I am always busy and have a lot to handle as the customer asks. I absolutely see the importance because if we lose this opportunity, it is probably detrimental. From my experience, automated patch management is considered efficient and useful, but it needs proper training. During the initial deployment, I faced some challenges as operating systems often have vulnerabilities that arise month by month. Datto Remote Monitoring and Management alone is not sufficient for effective patching; I need to pay attention to the manufacturer platform as well. Therefore, I must manage the RMM software effectively while being mindful of the lifecycle of operating systems to identify the best patch policy to adopt. Datto Remote Monitoring and Management's real-time monitoring capabilities are very granular depending on what I want to manage. For Windows, PCs, servers, and other devices such as tablets, I can customize my policy quite effectively. However, for network devices, there are other tools that might be more efficient than Datto Remote Monitoring and Management, such as Ovic, which is a specific solution for network scenarios. If I prefer not to use two separate solutions, I can meet minimal needs with Datto Remote Monitoring and Management's network module. I find the reporting and analytics features of Datto Remote Monitoring and Management to be very efficient as they are granular and rely on many customizable predefined templates. As an example of utilizing the reporting and analytics features for my customers, I act as an MSP provider and can define a site for an end customer, allowing them to monitor their environment by creating a specific account with defined roles. Consequently, a customer can often operate autonomously without my intervention while having an overview of their IT environment. I can control the reporting capabilities at different levels, giving customers autonomy if configured correctly. Regarding the remote control capabilities of Datto Remote Monitoring and Management, it offers various ways to control devices remotely. While it may not be the best module in the suite, when used alongside other tools, it can solve many problems. Regarding pricing and licensing, after recent updates, I believe Kaseya has found a correct way to offer this solution by modifying their licensing policy. I can start with a minimum committed license, and if I exceed my limits, the additional costs can be managed efficiently by paying the difference. Also, if I wish to reduce my licensing, I can do so through my account manager. The latest news about Datto's licensing seems very interesting, and I plan to evaluate it further in the coming months. I chose Datto because of my positive impressions regarding their local support during the initial phase. I received good assistance from the distributor, who provided interesting tools and integrations for Datto. I can answer what other best features Datto has compared to others after I have explored other solutions deeply. Recently, I connected with N-able but do not remember the name of another solution that seemed interesting. Testing solutions comprehensively requires a time investment, which is something I currently lack. I do not currently have any questions. If I have questions in the future, I will likely reach out through my PeerSpot account or another method. I rate this product nine out of ten overall.
Vendor Application Specialist at The Vaden Automotive Group
Real User
Top 10
Aug 12, 2025
I gave Datto Remote Monitoring and Management a rating of 10 out of 10 because it is smooth, easy to connect, and use. My advice to others looking into using Datto Remote Monitoring and Management is to be patient, and it is a lot to take in, but it is definitely worth it. My company does not have a business relationship with this vendor other than being a customer. I was offered a gift card or incentive for this review.
The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how to handle it. I rate it an eight out of ten.
While the solution is a nice product, it may require some adjustments to be made in comparison to other products like N-central. However, Datto not only offers RMM software but also acts as a distributor for the product. So, they are more focused on integrating the product into their own solution rather than offering flexibility to users. Overall, I rate the solution a nine out of ten.
We are currently only a customer, but once we decide on a product that we're going to work with, I would like to move in the direction of being a business partner and/or a reseller because it'll be helpful with our growth and our company deployment. For everything we've done and everything we do, I encourage our staff to become not just knowledgeable but super proficient so that we can go out and teach this product. We're not just simply end-users. We are a master of what we do. I would rate it a seven out of ten. It definitely has a lot of strong features, but some of the features that I need that would make the product invaluable to me aren't present.
Sales & Marketing at a tech services company with 11-50 employees
Real User
Jan 5, 2022
This is not a product that I recommend. My advice for anybody who is looking into implementing it is to choose another product. Get something else. I would rate this solution a four out of ten.
Learn what your peers think about Datto Remote Monitoring and Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
I would advise using the components and creating your own components heavily. It has been extremely powerful to have pre-made scripts. I am able to make scripts that I can just push out as I need. It has been such a huge time-saver for us. So, I would advise utilizing the components. I would rate it an eight out of 10.
Business Development Manager at a comms service provider with 5,001-10,000 employees
Real User
Dec 17, 2021
I would rate Datto RMM nine out of 10. It's a good product depending on what your resources are. You may want to get more support on the implementation. You certainly want somebody who has a good grasp of workflows and things like that. It could be someone from Datto or someone on your team. Depending on your starting point, you may want to seriously consider modeling all your flows and tickets in Visio or something before deploying because it works differently than some of the other stuff you may be used to.
General Manager at a tech services company with 1-10 employees
Real User
Dec 15, 2021
I would advise making sure that the person from your team who is doing your implementation is a highly-skilled technical person and not an administrative person. The mistake we made was that we left it to somebody who was more into operations. There were so many technical aspects in there that got overlooked because the person that Datto supplies to you is also operational and not technical. So, you need to make sure that technical support is being provided on your side. They didn't give us good technical support for what we needed to set it up from a technical standpoint because we provided an operational person to set it up. They're always updating the solution, and they send us notifications. They have a suggestion place where you can go and put information about what you are interested in. Earlier, it didn't do billing, or it didn't connect like an endpoint back to the ticketing for billing. A bunch of people suggested that, and now it does that. They do listen to the feedback. Their feedback or help forum to get help through the forum is difficult to navigate, but the information is usually there. I would rate it a six out of 10. It is probably not the worst product, but there are better ones out there.
Remote Network Support Analyst Level 2 at a tech services company with 11-50 employees
MSP
Nov 18, 2021
I'd give Datto RMM a nine out of 10. It's one of the top solutions that I've seen so far. Then again, I haven't dealt with too many. If you talk to me in two years, I might have something better to say about ConnectWise.
I am always busy and have a lot to handle as the customer asks. I absolutely see the importance because if we lose this opportunity, it is probably detrimental. From my experience, automated patch management is considered efficient and useful, but it needs proper training. During the initial deployment, I faced some challenges as operating systems often have vulnerabilities that arise month by month. Datto Remote Monitoring and Management alone is not sufficient for effective patching; I need to pay attention to the manufacturer platform as well. Therefore, I must manage the RMM software effectively while being mindful of the lifecycle of operating systems to identify the best patch policy to adopt. Datto Remote Monitoring and Management's real-time monitoring capabilities are very granular depending on what I want to manage. For Windows, PCs, servers, and other devices such as tablets, I can customize my policy quite effectively. However, for network devices, there are other tools that might be more efficient than Datto Remote Monitoring and Management, such as Ovic, which is a specific solution for network scenarios. If I prefer not to use two separate solutions, I can meet minimal needs with Datto Remote Monitoring and Management's network module. I find the reporting and analytics features of Datto Remote Monitoring and Management to be very efficient as they are granular and rely on many customizable predefined templates. As an example of utilizing the reporting and analytics features for my customers, I act as an MSP provider and can define a site for an end customer, allowing them to monitor their environment by creating a specific account with defined roles. Consequently, a customer can often operate autonomously without my intervention while having an overview of their IT environment. I can control the reporting capabilities at different levels, giving customers autonomy if configured correctly. Regarding the remote control capabilities of Datto Remote Monitoring and Management, it offers various ways to control devices remotely. While it may not be the best module in the suite, when used alongside other tools, it can solve many problems. Regarding pricing and licensing, after recent updates, I believe Kaseya has found a correct way to offer this solution by modifying their licensing policy. I can start with a minimum committed license, and if I exceed my limits, the additional costs can be managed efficiently by paying the difference. Also, if I wish to reduce my licensing, I can do so through my account manager. The latest news about Datto's licensing seems very interesting, and I plan to evaluate it further in the coming months. I chose Datto because of my positive impressions regarding their local support during the initial phase. I received good assistance from the distributor, who provided interesting tools and integrations for Datto. I can answer what other best features Datto has compared to others after I have explored other solutions deeply. Recently, I connected with N-able but do not remember the name of another solution that seemed interesting. Testing solutions comprehensively requires a time investment, which is something I currently lack. I do not currently have any questions. If I have questions in the future, I will likely reach out through my PeerSpot account or another method. I rate this product nine out of ten overall.
I gave Datto Remote Monitoring and Management a rating of 10 out of 10 because it is smooth, easy to connect, and use. My advice to others looking into using Datto Remote Monitoring and Management is to be patient, and it is a lot to take in, but it is definitely worth it. My company does not have a business relationship with this vendor other than being a customer. I was offered a gift card or incentive for this review.
The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how to handle it. I rate it an eight out of ten.
While the solution is a nice product, it may require some adjustments to be made in comparison to other products like N-central. However, Datto not only offers RMM software but also acts as a distributor for the product. So, they are more focused on integrating the product into their own solution rather than offering flexibility to users. Overall, I rate the solution a nine out of ten.
We are currently only a customer, but once we decide on a product that we're going to work with, I would like to move in the direction of being a business partner and/or a reseller because it'll be helpful with our growth and our company deployment. For everything we've done and everything we do, I encourage our staff to become not just knowledgeable but super proficient so that we can go out and teach this product. We're not just simply end-users. We are a master of what we do. I would rate it a seven out of ten. It definitely has a lot of strong features, but some of the features that I need that would make the product invaluable to me aren't present.
This is not a product that I recommend. My advice for anybody who is looking into implementing it is to choose another product. Get something else. I would rate this solution a four out of ten.
I would advise using the components and creating your own components heavily. It has been extremely powerful to have pre-made scripts. I am able to make scripts that I can just push out as I need. It has been such a huge time-saver for us. So, I would advise utilizing the components. I would rate it an eight out of 10.
I would rate Datto RMM nine out of 10. It's a good product depending on what your resources are. You may want to get more support on the implementation. You certainly want somebody who has a good grasp of workflows and things like that. It could be someone from Datto or someone on your team. Depending on your starting point, you may want to seriously consider modeling all your flows and tickets in Visio or something before deploying because it works differently than some of the other stuff you may be used to.
I would advise making sure that the person from your team who is doing your implementation is a highly-skilled technical person and not an administrative person. The mistake we made was that we left it to somebody who was more into operations. There were so many technical aspects in there that got overlooked because the person that Datto supplies to you is also operational and not technical. So, you need to make sure that technical support is being provided on your side. They didn't give us good technical support for what we needed to set it up from a technical standpoint because we provided an operational person to set it up. They're always updating the solution, and they send us notifications. They have a suggestion place where you can go and put information about what you are interested in. Earlier, it didn't do billing, or it didn't connect like an endpoint back to the ticketing for billing. A bunch of people suggested that, and now it does that. They do listen to the feedback. Their feedback or help forum to get help through the forum is difficult to navigate, but the information is usually there. I would rate it a six out of 10. It is probably not the worst product, but there are better ones out there.
I'd give Datto RMM a nine out of 10. It's one of the top solutions that I've seen so far. Then again, I haven't dealt with too many. If you talk to me in two years, I might have something better to say about ConnectWise.