The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how to handle it. I rate it an eight out of ten.
While the solution is a nice product, it may require some adjustments to be made in comparison to other products like N-central. However, Datto not only offers RMM software but also acts as a distributor for the product. So, they are more focused on integrating the product into their own solution rather than offering flexibility to users. Overall, I rate the solution a nine out of ten.
We are currently only a customer, but once we decide on a product that we're going to work with, I would like to move in the direction of being a business partner and/or a reseller because it'll be helpful with our growth and our company deployment. For everything we've done and everything we do, I encourage our staff to become not just knowledgeable but super proficient so that we can go out and teach this product. We're not just simply end-users. We are a master of what we do. I would rate it a seven out of ten. It definitely has a lot of strong features, but some of the features that I need that would make the product invaluable to me aren't present.
Sales & Marketing at a tech services company with 11-50 employees
Real User
2022-01-05T07:34:47Z
Jan 5, 2022
This is not a product that I recommend. My advice for anybody who is looking into implementing it is to choose another product. Get something else. I would rate this solution a four out of ten.
I would advise using the components and creating your own components heavily. It has been extremely powerful to have pre-made scripts. I am able to make scripts that I can just push out as I need. It has been such a huge time-saver for us. So, I would advise utilizing the components. I would rate it an eight out of 10.
Business Development Manager at a comms service provider with 5,001-10,000 employees
Real User
2021-12-17T17:43:00Z
Dec 17, 2021
I would rate Datto RMM nine out of 10. It's a good product depending on what your resources are. You may want to get more support on the implementation. You certainly want somebody who has a good grasp of workflows and things like that. It could be someone from Datto or someone on your team. Depending on your starting point, you may want to seriously consider modeling all your flows and tickets in Visio or something before deploying because it works differently than some of the other stuff you may be used to.
Learn what your peers think about Datto Remote Monitoring and Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
General Manager at a tech services company with 1-10 employees
Real User
2021-12-15T02:48:00Z
Dec 15, 2021
I would advise making sure that the person from your team who is doing your implementation is a highly-skilled technical person and not an administrative person. The mistake we made was that we left it to somebody who was more into operations. There were so many technical aspects in there that got overlooked because the person that Datto supplies to you is also operational and not technical. So, you need to make sure that technical support is being provided on your side. They didn't give us good technical support for what we needed to set it up from a technical standpoint because we provided an operational person to set it up. They're always updating the solution, and they send us notifications. They have a suggestion place where you can go and put information about what you are interested in. Earlier, it didn't do billing, or it didn't connect like an endpoint back to the ticketing for billing. A bunch of people suggested that, and now it does that. They do listen to the feedback. Their feedback or help forum to get help through the forum is difficult to navigate, but the information is usually there. I would rate it a six out of 10. It is probably not the worst product, but there are better ones out there.
Remote Network Support Analyst Level 2 at a tech services company with 11-50 employees
MSP
2021-11-18T21:15:35Z
Nov 18, 2021
I'd give Datto RMM a nine out of 10. It's one of the top solutions that I've seen so far. Then again, I haven't dealt with too many. If you talk to me in two years, I might have something better to say about ConnectWise.
The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how to handle it. I rate it an eight out of ten.
While the solution is a nice product, it may require some adjustments to be made in comparison to other products like N-central. However, Datto not only offers RMM software but also acts as a distributor for the product. So, they are more focused on integrating the product into their own solution rather than offering flexibility to users. Overall, I rate the solution a nine out of ten.
We are currently only a customer, but once we decide on a product that we're going to work with, I would like to move in the direction of being a business partner and/or a reseller because it'll be helpful with our growth and our company deployment. For everything we've done and everything we do, I encourage our staff to become not just knowledgeable but super proficient so that we can go out and teach this product. We're not just simply end-users. We are a master of what we do. I would rate it a seven out of ten. It definitely has a lot of strong features, but some of the features that I need that would make the product invaluable to me aren't present.
This is not a product that I recommend. My advice for anybody who is looking into implementing it is to choose another product. Get something else. I would rate this solution a four out of ten.
I would advise using the components and creating your own components heavily. It has been extremely powerful to have pre-made scripts. I am able to make scripts that I can just push out as I need. It has been such a huge time-saver for us. So, I would advise utilizing the components. I would rate it an eight out of 10.
I would rate Datto RMM nine out of 10. It's a good product depending on what your resources are. You may want to get more support on the implementation. You certainly want somebody who has a good grasp of workflows and things like that. It could be someone from Datto or someone on your team. Depending on your starting point, you may want to seriously consider modeling all your flows and tickets in Visio or something before deploying because it works differently than some of the other stuff you may be used to.
I would advise making sure that the person from your team who is doing your implementation is a highly-skilled technical person and not an administrative person. The mistake we made was that we left it to somebody who was more into operations. There were so many technical aspects in there that got overlooked because the person that Datto supplies to you is also operational and not technical. So, you need to make sure that technical support is being provided on your side. They didn't give us good technical support for what we needed to set it up from a technical standpoint because we provided an operational person to set it up. They're always updating the solution, and they send us notifications. They have a suggestion place where you can go and put information about what you are interested in. Earlier, it didn't do billing, or it didn't connect like an endpoint back to the ticketing for billing. A bunch of people suggested that, and now it does that. They do listen to the feedback. Their feedback or help forum to get help through the forum is difficult to navigate, but the information is usually there. I would rate it a six out of 10. It is probably not the worst product, but there are better ones out there.
I'd give Datto RMM a nine out of 10. It's one of the top solutions that I've seen so far. Then again, I haven't dealt with too many. If you talk to me in two years, I might have something better to say about ConnectWise.