Datto Remote Monitoring and Management Reviews

Name: Datto Remote Monitoring and Management
Brand: datto
Rating: 3.9 (9 reviews)

Vendor: datto

3.9 out of 5

9 reviews
77% willing to recommend

What is Datto Remote Monitoring and Management?

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

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Datto Remote Monitoring and Management is the #6 ranked solution in top Remote Monitoring and Management Software. PeerSpot users give Datto Remote Monitoring and Management an average rating of 7.8 out of 10. Datto Remote Monitoring and Management is most commonly compared to NinjaOne: Datto Remote Monitoring and Management vs NinjaOne. Datto Remote Monitoring and Management is popular among the large enterprise segment, accounting for 43% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Buyer's Guide

Datto Remote Monitoring and Management

December 2024

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Featured reviews

Dario Caraponale

Founder at Strong security brasil

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

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Christian Poirier

Owner at GICPM Technology

The only area where I see room for improvement is the ability to delay the application of patches for a set number of days. Currently, when patches become available, you have to either approve or reject them immediately without any waiting period. Additionally, the third-party patching application used by the software lacks support for a sufficient number of apps. This means that you may need to install an additional tool, such as Chocolatey, to patch more applications effectively.

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reviewer1747083

Business Development Manager at a comms service provider with 5,001-10,000 employees

Integration between Datto and PSA solutions could be a little more seamless. They are working towards that, but they're not quite there yet. Datto integrates already well with Outlook and other products. My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right. Also, there are a couple of other little quirks with the interface design. For example, you would think we could find everything on the main tab bar at the top, but you need to dig through another menu system to see all the stuff. If you're just a tech who is limited in what you can see, it's probably not such an issue. However, in smaller organizations like ours, everybody can see everything. When you're searching for one of the clients where you think they should be, you will not find anything or see any of the clients, and you'll have to go to a different area. It's okay once you get used to it, but it's not intuitive or straightforward when you first start working with it.

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Datto Remote Monitoring and Management mindshare

As of December 2024, the mindshare of Datto Remote Monitoring and Management in the Remote Monitoring and Management (RMM) category stands at 7.4%, down from 8.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

PeerAnalyst reports

Type	Title	Date
Category	Remote Monitoring and Management (RMM)	Dec 23, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 23, 2024	Download
Comparison	Datto Remote Monitoring and Management vs NinjaOne	Dec 23, 2024	Download
Comparison	Datto Remote Monitoring and Management vs Kaseya VSA	Dec 23, 2024	Download
Comparison	Datto Remote Monitoring and Management vs Atera	Dec 23, 2024	Download

Title	Rating	Mindshare	Recommending
NinjaOne	4.0	20.5%	93%	16 interviews Add to research
Kaseya VSA	3.9	7.8%	84%	31 interviews Add to research

Valuable Features

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

Room for Improvement

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

Pricing

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."
"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad.I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
"It goes by how many endpoints you have. It is about $3,000 a month for us.If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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