Atera vs Datto Remote Monitoring and Management comparison

Atera and datto are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #4 with an average rating of 9.0, while datto is ranked #7 with an average rating of 8.5. Atera holds a 10.5% mindshare in RMM, compared to datto’s 7.5% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 77% of datto users who would recommend it.

Atera

Read 15 Atera reviews

1,916 Views
1,230 Comparison Views

93% willing to recommend

Datto Remote Monitoring and...

Read 9 Datto Remote Monitoring and Management reviews

1,094 Views
667 Comparison Views

77% willing to recommend

Atera

Datto Remote Monitoring and...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 2, 2025

Datto Remote Monitoring and Management and Atera are two competitive solutions in the IT management domain. Datto Remote Monitoring and Management holds an advantage due to its superior support, while Atera's innovative features and pricing strategy offer significant appeal.

Features: Datto Remote Monitoring and Management provides reliable backup solutions, effective network monitoring, and advanced scripting capabilities. Atera excels with an intuitive ticketing system, robust patch management, and comprehensive analytics. Its integration with third-party applications enhances management flexibility in remote environments.

Room for Improvement: Datto Remote Monitoring and Management could enhance user interface simplicity and reduce deployment complexity. Support for additional third-party integrations and expanded mobile functionality would also be beneficial. Atera could improve its native automation tools and expand cross-platform reports, along with more detailed network insights and enhanced automation capabilities.

Ease of Deployment and Customer Service: Datto Remote Monitoring and Management offers a comprehensive deployment model with excellent support and resources for setup. Atera's cloud-based deployment simplifies integration and is supported by continuous assistance and educational materials. While both offer efficient deployment processes, Atera enhances scalability and flexibility with its approach.

Pricing and ROI: Datto Remote Monitoring and Management incurs higher initial costs but promises long-term value through its extensive features and support. Atera offers a cost-effective pricing model with predictable costs, making it particularly attractive to budget-conscious businesses. Its pricing strategy leads to a strong return on investment, appealing to organizations managing strict budgets.

To learn more, read our detailed Atera vs. Datto Remote Monitoring and Management Report (Updated: March 2025).

Buyer's Guide

Atera vs. Datto Remote Monitoring and Management

March 2025

Download the complete report

Helped 845,040 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Remote Monitoring and Management (RMM)

4th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (13th), Patch Management (11th)

Datto Remote Monitoring and...

Ranking in Remote Monitoring and Management (RMM)

7th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 10.5%, down from 15.1% compared to the previous year. The mindshare of Datto Remote Monitoring and Management is 7.5%, up from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

Read full review

Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

"Atera's Remote Access feature has been invaluable for our monitoring needs. It allows us to use FlashOps in Azure to control equipment remotely and supervise real-time details like server and computer statuses for our clients. This access is crucial as it enables us to handle network issues and manage server administration efficiently. Regarding automation, Atera's tools have significantly boosted our service efficiency. They streamline tasks like installing tools and provide quick insights into critical issues with our servers. This saves us time and enhances our ability to deliver valuable services, especially for large-scale projects requiring precise and swift actions."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"The most valuable features of this solution are automatic batch matching and unattended support access."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

More Atera pros

"Even when the connection to the server is lost, the monitoring continues without interruption."

"The project management and task management features work well. It's a decent product in that regard."

"AEM support is great for Macs."

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"It has a single pane of glass, and it integrates well with other software."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

More Datto Remote Monitoring and Management pros

Cons

"There should be enhancements in network monitoring capabilities beyond just physical devices like computers and servers. It would be beneficial to include better tools for monitoring networking infrastructure such as routers. Additionally, while Atera excels in ticket management, I believe there's room for improvement in user authentication and security features, especially when accessing and managing remote equipment. These updates would contribute to a more robust and secure user experience overall. Atera should include a monitoring tool integrated with Azure or similar cloud platforms. It would be beneficial to have capabilities for monitoring network growth and automatically generating statistics based on system stability and performance metrics. This feature would help us better manage and optimize our equipment and network resources, especially for strategic customer planning and resource allocation."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"It should improve its processes."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"The solution is scalable. However, in the past, we did have some issues."

"Having more freedom to perform identity access management would be great."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

More Atera cons

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

More Datto Remote Monitoring and Management cons

Pricing and Cost Advice

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"The solution cost approximately $200 Canadian per month."

"The price is reasonable for what we require."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

More Atera pricing and cost advice

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

See which vendors are best for you

Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.

See recommendations

845,040 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

Retailer

Manufacturing Company

Computer Software Company

14%

Financial Services Firm

12%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

See all answers

What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

What do you like most about Datto Remote Monitoring and Management?

Even when the connection to the server is lost, the monitoring continues without interruption.

See all answers

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

See all answers

What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

See all answers

Comparisons

NinjaOne vs Atera

Compared 43% of the time

Microsoft Configuration Manager vs Atera

Compared 13% of the time

N-able N-central vs Atera

Compared 9% of the time

ManageEngine ServiceDesk Plus vs Atera

Compared 5% of the time

Freshservice vs Atera

Compared 5% of the time

More Atera Competitors

Microsoft Configuration Manager vs Datto Remote Monitoring and Management

Compared 22% of the time

NinjaOne vs Datto Remote Monitoring and Management

Compared 19% of the time

TeamViewer Remote Management vs Datto Remote Monitoring and Management

Compared 9% of the time

N-able N-central vs Datto Remote Monitoring and Management

Compared 7% of the time

ServiceNow vs Datto Remote Monitoring and Management

Compared 6% of the time

More Datto Remote Monitoring and Management Competitors

Product Reports

Buyer's Guide

Atera

March 2025

Download Atera product report

Buyer's Guide

Datto Remote Monitoring and Management

March 2025

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Also Known As

No data available

Autotask EM, Autotask Endpoint Management, Datto RMM

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Buyer's Guide

Atera vs. Datto Remote Monitoring and Management

March 2025

Free Report: Atera vs. Datto Remote Monitoring and Management

Find out what your peers are saying about Atera vs. Datto Remote Monitoring and Management and other solutions. Updated: March 2025.

DOWNLOAD NOW

845,040 professionals have used our research since 2012.

See our Atera vs. Datto Remote Monitoring and Management report.

See our list of best Remote Monitoring and Management (RMM) vendors.

We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.