Datto Remote Monitoring and Management vs Microsoft Configuration Manager comparison

The compared datto and Microsoft solutions aren't in the same category. datto is ranked #6 in RMM , with an average rating of 8.5, and holds a 7.3% mindshare in the category. Microsoft is ranked #3 in SM , with an average rating of 8.1, and holds a 6.8% mindshare. Additionally, 77% of datto users are willing to recommend the solution, compared to 90% of Microsoft users who would recommend it.

Datto Remote Monitoring and...

Read 9 Datto Remote Monitoring and Management reviews

1,327 Views
771 Comparison Views

77% willing to recommend

Microsoft Configuration Man...

Read 81 Microsoft Configuration Manager reviews

2,621 Views
2,024 Comparison Views

90% willing to recommend

Datto Remote Monitoring and...

Microsoft Configuration Man...

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Executive Summary

We performed a comparison between Datto Remote Monitoring and Management and Microsoft Configuration Manager based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: February 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Datto Remote Monitoring and...

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (6th)

Microsoft Configuration Man...

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Server Monitoring (3rd), Configuration Management (3rd), Patch Management (1st)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Datto Remote Monitoring and Management is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.3%, down 7.9% compared to last year.
Microsoft Configuration Manager, on the other hand, focuses on Server Monitoring, holds 6.8% mindshare, down 8.6% since last year.

Remote Monitoring and Management (RMM)

Server Monitoring

Featured Reviews

Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

Read full review

MikeNelson2

IT Infrastructure Coordinator at NSW Government

Deployment recovery works well but requires configuration improvements

While I do not use the product frequently, many issues were due to configuration rather than the product itself. I cannot give an exact recommendation as it is not my area of responsibility. The team that uses it finds it adequate. It is presently good enough for us not to investigate other options. Overall, I rate the product a six out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"It has a single pane of glass, and it integrates well with other software."

"Even when the connection to the server is lost, the monitoring continues without interruption."

"AEM support is great for Macs."

More Datto Remote Monitoring and Management pros

"It is a very well-rounded product. It is a complete package with all the features using which we are able to manage our PCs very efficiently."

"Technical support is very helpful and very responsive."

"The tool's most valuable features include security updates and patch management, which are critical functions for maintaining security. The automated software distribution and the ability to manage deployments are also highly useful. Enforcing compliance with set policies on systems is another key functionality we leverage."

"It's a stable product."

"The solution is user-friendly and easy to learn."

"What's valuable is the basic management of the systems, being able to control who can access the systems."

"The most valuable features are Remote Connect, SUP, Cloud functionality, Report, Query, and third-party patching."

"This solution captures all the devices in our infrastructure."

More Microsoft Configuration Manager pros

Cons

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

More Datto Remote Monitoring and Management cons

"This solution should be simpler, and more consistent across modules/sections."

"The solution is crowded with information."

"The cost of the product can be improved."

"I want the system to provide some dependency relations. I would also like to see the relationship between different machines."

"A lot of experience is needed in terms of troubleshooting, as this is one of the most difficult tasks in MECM. We were seven people in a group and I was the only one that had the patience to do the troubleshooting at times."

"The reports are too busy. They could be simpler. I'm a technician, so I don't care how pretty the reports look. They should be easy to read. I'm designing this for production folks. They need to read the reports quickly when they're patching in the middle of the night."

"It would be nice to have everything in one place. Now they have Intune for the desktops and SCCM to handle their servers."

"Their compliance reporting is not accurate, and they admitted it on the phone when we had a call with them. We were trying to understand why their numbers didn't match on our compliance reports. It is not accurate and you cannot depend on the compliance reports. The numbers just don't match, and we can't figure out why. We called Microsoft and they said, "Yeah, that's a known issue." But there is no word that they're working on it."

More Microsoft Configuration Manager cons

Pricing and Cost Advice

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"The solution is expensive. Microsoft Configuration Manager would likely be considered high-priced for small businesses because they may not fully utilize all of its features and capabilities."

"The licensing is good because they have various options, depending on what you are looking for."

"SCCM comes with its own version of SQL Server. If you use that SQL Server with SCCM and don't use it for another applications than you get an SQL Server for free."

"The price is competitive and reasonable."

"There is not a license needed to use the solution."

"Pricing and licensing are a downside of SCCM. It's expensive. I'd have to confirm this, but I think they changed the licensing to core-based instead of socket-based. It's not cheap, because you have to buy the software, you have to buy SQL. Another thing we learned from talking to Microsoft is that they provide you a license for SQL if you run it on the same box as the primary server. If you run it outside that box, you have to buy SQL. Microsoft does recommend you running it on the same box because of performance. But then, in order to run SQL, SCCM, and everything on the same box, you better have some resources. It's an expensive solution. There's no doubt about it."

"Along with buying a license for MECM, we also have to buy a service called CMG (Cloud Management Gateway) which is a virtual machine in the cloud with which you can link your MECM to the Azure tenant so as to manage teleworkers."

"Its licensing is quite complicated because we are getting the license not only for SCCM but for the full Microsoft package. We don't need to pay for a separate license. We need to have one license that includes everything we need, such as Windows, Microsoft 365, SCCM, encryption, and so on. So, we don't have a specific price for it. Perhaps, it is good that it includes the full suite of licensing of Microsoft. It is expensive, but we are getting a lot of features."

More Microsoft Configuration Manager pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

10%

Retailer

Manufacturing Company

Financial Services Firm

13%

Computer Software Company

12%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Datto Remote Monitoring and Management?

Even when the connection to the server is lost, the monitoring continues without interruption.

See all answers

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

See all answers

What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

See all answers

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...

See all answers

How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...

See all answers

What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...

See all answers

Comparisons

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Compared 8% of the time

N-able N-central vs Datto Remote Monitoring and Management

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TeamViewer Remote Management vs Datto Remote Monitoring and Management

Compared 7% of the time

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ManageEngine Endpoint Central vs Microsoft Configuration Manager

Compared 13% of the time

Red Hat Ansible Automation Platform vs Microsoft Configuration Manager

Compared 13% of the time

Tanium vs Microsoft Configuration Manager

Compared 8% of the time

BigFix vs Microsoft Configuration Manager

Compared 6% of the time

More Microsoft Configuration Manager Competitors

Product Reports

Buyer's Guide

Datto Remote Monitoring and Management

February 2025

Datto Remote Monitoring and Management report

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Buyer's Guide

Microsoft Configuration Manager

February 2025

Download Microsoft Configuration Manager product report

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

Microsoft

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Buyer's Guide

Remote Monitoring and Management (RMM)

February 2025

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