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Datto Remote Monitoring and Management vs Microsoft Configuration Manager comparison

The compared datto and Microsoft solutions aren't in the same category. datto is ranked #6 in RMM , with an average rating of 8.0, and holds a 12.4% mindshare in the category. Microsoft is ranked #7 in SM , with an average rating of 8.0, and holds a 5.3% mindshare. Additionally, 77% of datto users are willing to recommend the solution, compared to 90% of Microsoft users who would recommend it.
Datto Remote Monitoring and...
Read 9 Datto Remote Monitoring and Management reviews
  • 1,813 Views
  • 1,432 Comparison Views
77% willing to recommend
Microsoft Configuration Man...
Read 82 Microsoft Configuration Manager reviews
  • 11,776 Views
  • 1,884 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Datto Remote Monitoring and Management and Microsoft Configuration Manager based on real PeerSpot user reviews.

Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM).

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To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: June 2025).
Buyer's Guide
Remote Monitoring and Management (RMM)
June 2025
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Helped 861,524 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Datto Remote Monitoring and...
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
9
Ranking in other categories
Remote Monitoring and Management (RMM) (6th)
Microsoft Configuration Man...
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
82
Ranking in other categories
Server Monitoring (7th), Configuration Management (4th), Patch Management (1st)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Datto Remote Monitoring and Management is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 12.4%, up 7.2% compared to last year.
Microsoft Configuration Manager, on the other hand, focuses on Server Monitoring, holds 5.3% mindshare, down 8.0% since last year.
Remote Monitoring and Management (RMM)
Server Monitoring
 

Featured Reviews

Dario Caraponale - PeerSpot reviewer
It's very easy to implement and create policies
Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.
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MikeNelson2 - PeerSpot reviewer
Deployment recovery works well but requires configuration improvements
While I do not use the product frequently, many issues were due to configuration rather than the product itself. I cannot give an exact recommendation as it is not my area of responsibility. The team that uses it finds it adequate. It is presently good enough for us not to investigate other options. Overall, I rate the product a six out of ten.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"AEM support is great for Macs."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."
"It has a single pane of glass, and it integrates well with other software."
"The project management and task management features work well. It's a decent product in that regard."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
More Datto Remote Monitoring and Management pros
"The ability to make collections and deploy to them has been great."
"The product is suitable for our size, handling 800 devices."
"I like a lot of the reporting capabilities and baseline configurations."
"Technical support was helpful and responsive."
"Microsoft Endpoint Configuration Manager is very scalable."
"The tool's most valuable features are easy patch management and software deployment."
"The technical support is good."
"The solution is stable."
More Microsoft Configuration Manager pros
 

Cons

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
More Datto Remote Monitoring and Management cons
"With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff."
"The solution can be improved by speeding up the synchronizing of the policies on the devices."
"Microsoft Endpoint Configuration Manager can improve by allowing us to schedule the scripts, we don't have a script scheduling option and have to do it manually."
"There were misconfigurations by our team rather than issues with the product itself. However, it does seem a bit buggy from time to time, based on what I have heard."
"The assets have reached their end-of-life, and patching them is a complex and laborious task. It would be highly advantageous if there were an integrated solution that provided distinct options for each end-of-life asset, streamlining the process and facilitating comprehension."
"The TSM component could be improved."
"I'm looking for a single solution for all discovery needs. It fulfills about 40% of the requirements, and I'd like to see the other 60% so that I don't have to keep doing this."
"We'd like the solution to make it easier to manage remote users."
More Microsoft Configuration Manager cons
 

Pricing and Cost Advice

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."
"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
"We have a support license from Microsoft Endpoint Configuration Manager and the overall price of the solution is reasonable."
"I rate the price of Microsoft Endpoint Configuration Manager an eight out of ten."
"Overall, I think it's fine. It's pretty much in-line because there are ways to offset it with the Office 365 licensing."
"Its price is okay because it is part of our licensing."
"There is an annual license needed to use the solution."
"Pricing is negotiable with Microsoft, depending upon which of their packages you choose."
"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."
"I would rate the cost as eight out of ten."
More Microsoft Configuration Manager pricing and cost advice
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Top Industries

By visitors reading reviews
Performing Arts
12%
Computer Software Company
9%
Wholesaler/Distributor
8%
Financial Services Firm
8%
Financial Services Firm
12%
Government
11%
Computer Software Company
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Datto Remote Monitoring and Management?
We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.
See all answers
What advice do you have for others considering Datto Remote Monitoring and Management?
The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...
See all answers
What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?
Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is rea...
See all answers
How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...
See all answers
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...
See all answers
What do you like most about SCCM?
One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...
See all answers
 

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Product Reports

Buyer's Guide
Datto Remote Monitoring and Management
July 2025
Datto Remote Monitoring and Management reportDownload Datto Remote Monitoring and Management product report
Buyer's Guide
Microsoft Configuration Manager
June 2025
Microsoft Configuration Manager reportDownload Microsoft Configuration Manager product report
 

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM
Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )
 

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

Microsoft
 

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Buyer's Guide
Remote Monitoring and Management (RMM)
June 2025
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