Datto Remote Monitoring and Management vs Microsoft Configuration Manager comparison

The compared datto and Microsoft solutions aren't in the same category. datto is ranked #6 in RMM , with an average rating of 8.5, and holds a 7.5% mindshare in the category. Microsoft is ranked #2 in SM , with an average rating of 8.3, and holds a 9.5% mindshare. Additionally, 77% of datto users are willing to recommend the solution, compared to 91% of Microsoft users who would recommend it.

Datto Remote Monitoring and...

Read 9 Datto Remote Monitoring and Management reviews

1,626 Views
908 Comparison Views

77% willing to recommend

Microsoft Configuration Man...

Read 80 Microsoft Configuration Manager reviews

3,078 Views
2,330 Comparison Views

91% willing to recommend

Datto Remote Monitoring and...

Microsoft Configuration Man...

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Executive Summary

We performed a comparison between Datto Remote Monitoring and Management and Microsoft Configuration Manager based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: October 2024).

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2024

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Helped 814,649 peers since 2012

Categories and Ranking

Datto Remote Monitoring and...

Average Rating

7.8

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (6th)

Microsoft Configuration Man...

Average Rating

8.2

Number of Reviews

Ranking in other categories

Server Monitoring (2nd), Configuration Management (3rd), Patch Management (1st)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Datto Remote Monitoring and Management is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.5%, down 8.2% compared to last year.
Microsoft Configuration Manager, on the other hand, focuses on Server Monitoring, holds 9.5% mindshare, down 11.4% since last year.

Remote Monitoring and Management (RMM)

Server Monitoring

Featured Reviews

Dario Caraponale

Founder at Strong security brasil

Aug 16, 2024

It's very easy to implement and create policies

I use Datto Remote Monitoring and Management as an MSP for our customers' patch management. We switched to Datto Remote Monitoring and Management from VSA because it better addresses our specific patch and inventory management needs The tool's main valuable features are its ease of use and…

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Sachin Vinay

Assistant Manager-Networks at Amrita

Dec 12, 2022

We can specialize the policies related to each device group which ensures that each group has access to the applications they need for their work and non-work hours

I give the solution a nine out of ten. Maintenance is required for some client requests because a few of our cases involve clients reporting issues with their applications. We need to maintain their laptops because they usually run into issues while running other applications. However, in the case of personal computers, there is no problem. We can maintain them with only 20% of the typical maintenance requirements. I would recommend that everyone try out the Endpoint Manager solution from Microsoft. It is a great product because it integrates well with Microsoft products, which most organizations use. This reduces the number of integration and troubleshooting problems. Even if Microsoft products are not used in an organization, I still recommend this product. Other solutions are available but there may be some integration and troubleshooting problems.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

"AEM support is great for Macs."

"The project management and task management features work well. It's a decent product in that regard."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

"It has a single pane of glass, and it integrates well with other software."

"Even when the connection to the server is lost, the monitoring continues without interruption."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

More Datto Remote Monitoring and Management pros

"The solution is stable."

"We're a Microsoft-centric organization, so we are happy with the integration between products."

"Technical support was helpful and responsive."

"The product is useful for patch management."

"Microsoft Configuration Manager gives different tools in one solution."

"The solution is user-friendly and easy to learn."

"It is a good choice for deployment that performs very well."

"This solution captures all the devices in our infrastructure."

More Microsoft Configuration Manager pros

Cons

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

More Datto Remote Monitoring and Management cons

"The cost of the product can be improved."

"It needs to be able to load faster during deployment."

"The main thing is that SCCM has to become an appliance instead of a server. When I say appliance, it has to come preconfigured so that it is drop-shipped into the enterprise and then you activate the feature sets that you want. It should pull down all the latest binaries. Once that is all there, it should have a discovery tool which goes out and discovers the assets within an enterprise. If the server, workstation, and applications are all coming from the same vendor, why not have the vendor do this work for us and automate it as much as it possibly can?"

"Their compliance reporting is not accurate, and they admitted it on the phone when we had a call with them. We were trying to understand why their numbers didn't match on our compliance reports. It is not accurate and you cannot depend on the compliance reports. The numbers just don't match, and we can't figure out why. We called Microsoft and they said, "Yeah, that's a known issue." But there is no word that they're working on it."

"Marketing: Our management doesn't understand that there is a piece of software which helps them automate and manage the entire network, as far as operating systems on computers."

"There is no asset management package included."

"Could do with some cosmetic improvements on the user interface."

"Microsoft Endpoint Configuration Manager could improve the integration."

More Microsoft Configuration Manager cons

Pricing and Cost Advice

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"The solution is expensive. Microsoft Configuration Manager would likely be considered high-priced for small businesses because they may not fully utilize all of its features and capabilities."

"We have a support license from Microsoft Endpoint Configuration Manager and the overall price of the solution is reasonable."

"We have to pay for a license."

"There is not a license needed to use the solution."

"The price model is different for every client."

"Pricing and licensing are a downside of SCCM. It's expensive. I'd have to confirm this, but I think they changed the licensing to core-based instead of socket-based. It's not cheap, because you have to buy the software, you have to buy SQL. Another thing we learned from talking to Microsoft is that they provide you a license for SQL if you run it on the same box as the primary server. If you run it outside that box, you have to buy SQL. Microsoft does recommend you running it on the same box because of performance. But then, in order to run SQL, SCCM, and everything on the same box, you better have some resources. It's an expensive solution. There's no doubt about it."

"I rate the price of Microsoft Endpoint Configuration Manager an eight out of ten."

"I would rate the cost as eight out of ten."

More Microsoft Configuration Manager pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

Manufacturing Company

Retailer

Financial Services Firm

12%

Computer Software Company

12%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Datto Remote Monitoring and Management?

Even when the connection to the server is lost, the monitoring continues without interruption.

See all answers

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

See all answers

What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

See all answers

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...

See all answers

How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...

See all answers

What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...

See all answers

Comparisons

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Compared 14% of the time

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Compared 11% of the time

PRTG Network Monitor vs Datto Remote Monitoring and Management

Compared 10% of the time

Kaseya VSA vs Datto Remote Monitoring and Management

Compared 7% of the time

N-able N-central vs Datto Remote Monitoring and Management

Compared 7% of the time

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Red Hat Ansible Automation Platform vs Microsoft Configuration Manager

Compared 13% of the time

ManageEngine Endpoint Central vs Microsoft Configuration Manager

Compared 13% of the time

Tanium vs Microsoft Configuration Manager

Compared 7% of the time

BigFix vs Microsoft Configuration Manager

Compared 6% of the time

More Microsoft Configuration Manager Competitors

Product Reports

Buyer's Guide

Datto Remote Monitoring and Management

November 2024

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Buyer's Guide

Microsoft Configuration Manager

October 2024

Download Microsoft Configuration Manager product report

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )

Learn More

datto

Microsoft

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2024

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