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Atera vs Microsoft Windows Server Update Services comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
Atera boosts efficiency and saves costs with remote configurations, fixed fees, automated updates, extended hardware lifespan, and comprehensive features.
Sentiment score
8.0
Microsoft Windows Server Update Services automates updates, reduces downtime, minimizes costs, and simplifies management without additional purchase or effort.
 

Customer Service

Sentiment score
8.5
Atera's support is highly rated for being responsive, knowledgeable, proactive, and professional, with frequent updates and effective security measures.
Sentiment score
4.5
Users find Windows Server Update Services user-friendly, but opinions on support quality and speed are mixed, with documentation helpful.
Premium support does not have any benefits.
There was a time when contacting the support agency was more straightforward.
 

Scalability Issues

Sentiment score
7.9
Atera is a scalable, versatile tool suitable for all company sizes, effectively managing diverse endpoints and clients with ease.
Sentiment score
7.4
Microsoft Windows Server Update Services effectively supports scalable enterprise needs but may face challenges in very large organizations.
To go beyond this, shifting to SCCM is advisable.
 

Stability Issues

Sentiment score
8.2
Atera is highly stable and reliable with minimal downtime, frequent updates, and rare issues, often external in origin.
Sentiment score
7.9
Microsoft Windows Server Update Services is generally stable with strong performance but may face minor issues with specific versions or hardware.
 

Room For Improvement

Atera requires better identity management, integrations, mobile features, network monitoring, automation, interface updates, and enhanced security for a superior user experience.
Windows Server Update Services needs improvements in user interface, integration, stability, security, automation, and update efficiency.
 

Setup Cost

Atera's fixed per-technician fee offers predictable, scalable pricing with affordable integrations, making it cost-effective compared to competitors.
WSUS is included with Windows Server licenses, but costs differ based on deployment complexity and Microsoft's enterprise agreements.
It's a free service.
It's free.
 

Valuable Features

Atera offers robust PowerShell commands, seamless remote access, effective automation, cross-platform support, intuitive interface, and proactive issue resolution tools.
Effective Group Policy integration ensures stable performance, centralized management, efficient updates, scalability, enhanced security, and cost-effective deployment.
The ease of use and efficient reporting contribute significantly to my overall productivity.
Patch management is indeed valuable, however, the process to achieve it could be improved.
 

Categories and Ranking

Atera
Ranking in Patch Management
11th
Average Rating
9.2
Reviews Sentiment
8.1
Number of Reviews
15
Ranking in other categories
IT Service Management (ITSM) (13th), Remote Monitoring and Management (RMM) (3rd)
Microsoft Windows Server Up...
Ranking in Patch Management
3rd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
49
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Patch Management category, the mindshare of Atera is 3.7%, down from 6.0% compared to the previous year. The mindshare of Microsoft Windows Server Update Services is 6.9%, down from 13.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

JC
Having fewer hardware replacements saves us in annual costs
There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.
Chuck Colby - PeerSpot reviewer
Efficient patch management, potentially scalable, and free is using Microsoft servers
Whether to use the solution or not is going to be context-sensitive. If you have a strong Microsoft team, you can probably handle this. If, like my team, you also have a dozen other vendors to consider, it's not just the operating system. The pattern I've seen over time with WSUS is that it has the potential to be a fantastic product, yet it doesn't feel finished. People try to implement WSUS, and context is important. In my context, we're a small business without teams of Microsoft-certified people. We are just trying to use what's available to achieve a goal, and WSUS is fine, however, not the best product out there. The business in America often tries to do more with less. I would not recommend it to a team of my size. If a company had half a dozen or a dozen Microsoft-certified people, I'd say, run with it. For a team of my size, no, absolutely not. I would rate the overall solution a solid eight out of ten.
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839,319 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Comms Service Provider
9%
Retailer
7%
Manufacturing Company
6%
Computer Software Company
14%
Government
12%
Manufacturing Company
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
Pricing is low. It costs around 149 bucks per month.
What needs improvement with Atera?
It should improve its processes.
What is your primary use case for Atera?
Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.
What is your experience regarding pricing and costs for Microsoft Windows Server Update Services?
It's a free service. You just buy the Windows Server operating system, and it is an internal feature.
What needs improvement with Microsoft Windows Server Update Services?
Sometimes, I encounter issues with the Windows internal database, which occasionally does not load, leading to the Pandit console stopping. I have to repair the database and perform export and impo...
 

Also Known As

No data available
Windows Server Update Services, Microsoft WSUS, WSUS, Microsoft Software Update Services, Software Update Services, Microsoft SUS, SUS, MS Windows Server Update Services
 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Information Not Available
Find out what your peers are saying about Atera vs. Microsoft Windows Server Update Services and other solutions. Updated: January 2025.
839,319 professionals have used our research since 2012.