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Atera vs Microsoft Windows Server Update Services comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Atera's support is highly rated for being responsive, knowledgeable, proactive, and professional, with frequent updates and effective security measures.
Sentiment score
8.5
Customer service for Microsoft Windows Server Update Services is mixed, with praise for premium support but issues with wait times and responsiveness.
 

Room For Improvement

Sentiment score
5.3
Atera requires better identity management, integrations, mobile features, network monitoring, automation, interface updates, and enhanced security for a superior user experience.
Sentiment score
5.2
Microsoft Windows Server Update Services requires improvements in usability, package validation, update grouping, reporting, integration, automation, stability, and security.
 

Scalability Issues

Sentiment score
8.8
Atera is a scalable, versatile tool suitable for all company sizes, effectively managing diverse endpoints and clients with ease.
Sentiment score
7.9
Microsoft Windows Server Update Services supports high scalability, multi-level environments, hierarchical updates, and cloud integration for large enterprises.
 

Setup Cost

No sentiment score available
Atera's fixed per-technician fee offers predictable, scalable pricing with affordable integrations, making it cost-effective compared to competitors.
Sentiment score
7.6
Microsoft Windows Server Update Services is free with Windows Server, but additional storage and broader licensing costs may apply.
 

Stability Issues

Sentiment score
8.6
Atera is highly stable and reliable with minimal downtime, frequent updates, and rare issues, often external in origin.
Sentiment score
7.9
Microsoft Windows Server Update Services is highly stable and reliable, though occasional bugs may occur depending on version and environment.
 

Valuable Features

Sentiment score
8.2
Atera offers robust PowerShell commands, seamless remote access, effective automation, cross-platform support, intuitive interface, and proactive issue resolution tools.
Sentiment score
7.9
Microsoft Windows Server Update Services offers centralized, scalable update management, detailed control, automated deployment, and compliance reporting for security and feature updates.
 

Categories and Ranking

Atera
Ranking in Patch Management
8th
Average Rating
9.2
Reviews Sentiment
8.2
Number of Reviews
15
Ranking in other categories
IT Service Management (ITSM) (14th), Remote Monitoring and Management (RMM) (3rd)
Microsoft Windows Server Up...
Ranking in Patch Management
3rd
Average Rating
8.0
Reviews Sentiment
7.5
Number of Reviews
47
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Patch Management category, the mindshare of Atera is 4.9%, down from 5.7% compared to the previous year. The mindshare of Microsoft Windows Server Update Services is 10.0%, down from 14.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

CB
Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location
When it comes to ease of use and the user interface I would give Atera a nine out of 10. The platform responsiveness to everything is solid. The updates Atera has put out have been second to none. Moreover, I find that if it wasn't for Atera, I wouldn't be gaining the number of clients I have and growing my business as I do. Atera provides ease of access to all devices no matter where they're located. It makes no difference if the client is in a work group or if he is on a certain domain. Atera enables me to access our clients' devices with ease and to provide them with feedback across the board. It benefits both me and my clients. When it comes to pushing out anything, such as antivirus features, it's second to none. As I'm more of a hands-on person, I visit many of my clients. Often, while visiting a client site, another client will call. With Atera, I am able to remotely handle whatever needs to be done to his machine, be it installing a printer or helping with a password. When a client calls and needs something handled quickly, Atera is a big help. On a daily basis, it saves me time and approximately seven to 10 hours per week. Were I not always going around to all my clients, it would save me even more time.
AANKITGUPTAA - PeerSpot reviewer
Easy to download and patch but needs to be a generic patch management solution
We have a web-based GUI and can access it from other systems, also. We can always update all the policies and patches with ease if there is a good GUI. They need to continue to offer the GUI interface to make patching easier. They should offer patch management across platforms. They should also include application software. Catered options should be included for different applications. They should offer a generic patch management solution for general applications.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Comms Service Provider
7%
Retailer
6%
Educational Organization
6%
Computer Software Company
15%
Government
11%
Manufacturing Company
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
Pricing is low. It costs around 149 bucks per month.
What needs improvement with Atera?
It should improve its processes.
What is your primary use case for Atera?
Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.
What is your experience regarding pricing and costs for Microsoft Windows Server Update Services?
Our experience with Microsoft Windows Server Update Services involves no setup cost or licensing fees, as it is included with our existing licenses.
What needs improvement with Microsoft Windows Server Update Services?
There are several areas needing improvement, including the management of third-party patches, better enforcement of patch deployment on user PCs, and the ability to schedule updates at specific tim...
 

Also Known As

No data available
Windows Server Update Services, Microsoft WSUS, WSUS, Microsoft Software Update Services, Software Update Services, Microsoft SUS, SUS, MS Windows Server Update Services
 

Learn More

 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Information Not Available
Find out what your peers are saying about Atera vs. Microsoft Windows Server Update Services and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.