We performed a comparison between Atera and Microsoft Windows Server Update Services based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."
"The most valuable features of this solution are automatic batch matching and unattended support access."
"I would say it's the number one tool for all ITMS."
"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."
"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."
"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."
"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."
"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."
"The most valuable feature of the solution is that it is easy to use."
"We can easily download particular patches, and we can apply them on a group basis and policy basis."
"The platform provides good value in terms of time and effort by eliminating the need for manual patch management."
"Compared to Linux, Windows Server’s setup is easier."
"This solution is stable."
"The most valuable feature is the decreased level of internet usage by my network."
"The solution has great potential and leaves the user with almost limitless possibilities. It is truly a product with a million uses."
"Downloads critical reports separately."
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."
"Having more freedom to perform identity access management would be great."
"The solution is scalable. However, in the past, we did have some issues."
"Customization could be improved."
"The billing module has a standard layout which is too limited for my needs."
"There is definitely room for improvement with its automation capabilities."
"They should offer patch management across platforms."
"A few bugs need to be figured out for the security side."
"In the next release, I would like them to provide better connectivity. They must improve the connectivity between the WSS with Microsoft or the client."
"They could reduce the platform's prices."
"The old backup files created by this solution use up a lot of storage, and this needs to be improved."
"The security could be improved."
"Some issues with scalability in larger organizations."
"Could be improved with additional features such as an update alarm."
More Microsoft Windows Server Update Services Pricing and Cost Advice →
Atera is ranked 10th in Patch Management while Microsoft Windows Server Update Services is ranked 2nd in Patch Management with 40 reviews. Atera is rated 9.2, while Microsoft Windows Server Update Services is rated 8.0. The top reviewer of Atera writes "Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location". On the other hand, the top reviewer of Microsoft Windows Server Update Services writes "Lets us manage all our organization's updates from a single management console". Atera is most compared with NinjaOne, Datto Remote Monitoring and Management, N-able N-central, Microsoft Configuration Manager and ConnectWise Automate, whereas Microsoft Windows Server Update Services is most compared with BigFix, ManageEngine Patch Manager Plus, Microsoft Configuration Manager, Quest KACE Systems Management and NinjaOne. See our Atera vs. Microsoft Windows Server Update Services report.
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