BigFix and Microsoft Windows Server Update Services are both prominent patch management solutions. BigFix has the upper hand in automation and comprehensive management tools, while Microsoft Windows Server Update Services is better for integration within Windows environments.
Features: BigFix offers robust automation, comprehensive endpoint management, and scalability. Microsoft Windows Server Update Services is known for its seamless integration with Windows, easy-to-implement policies, and centralized patch management.
Room for Improvement: BigFix needs an improved reporting system, a more intuitive experience, and enhanced user experience. Microsoft Windows Server Update Services requires better cross-platform support, improved handling of large updates, and support for non-Windows environments.
Ease of Deployment and Customer Service: BigFix deployment is straightforward but complex for large environments, with generally responsive customer service. Microsoft Windows Server Update Services integrates easily with Windows infrastructures, has clear documentation, and prompt support.
Pricing and ROI: BigFix has higher upfront costs but offers substantial ROI due to its automation and management capabilities. Microsoft Windows Server Update Services is cost-effective within Windows environments, providing good ROI despite lower initial investment.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
When you pay for the support, you are guaranteed resolution, and I don't think anybody else does that.
Premium support does not have any benefits.
There was a time when contacting the support agency was more straightforward.
BigFix requires some minimum configuration requirements.
To go beyond this, shifting to SCCM is advisable.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Building a management console is quick and simple, taking only one to two hours for setup.
BigFix requires some minimum configuration requirements.
The speed of it is quite painfully slow, so there's not a lot you can do to get Microsoft Windows Server Update Services to work under stress.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
It's a free service.
It's free.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
The ease of use and efficient reporting contribute significantly to my overall productivity.
Patch management is indeed valuable, however, the process to achieve it could be improved.
Product | Market Share (%) |
---|---|
Microsoft Windows Server Update Services | 5.4% |
BigFix | 7.1% |
Other | 87.5% |
Company Size | Count |
---|---|
Small Business | 30 |
Midsize Enterprise | 12 |
Large Enterprise | 66 |
Company Size | Count |
---|---|
Small Business | 22 |
Midsize Enterprise | 6 |
Large Enterprise | 23 |
HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide variety of digital threats.
HCL BigFix Benefits
Some of the ways that organizations can benefit by choosing to deploy HCL BigFix include:
BigFix Features
Reviews from Real Users
HCL BigFix is a highly effective solution that stands out when compared to most of its competitors. Two major advantages it offers are its auto-patching capability and its user-friendly tools.
Santhosh K., the chief executive officer of Catnip Infotech Private Limited, writes, “The second valuable feature is, BigFix also has an auto patch updating feature, where the latest patches, and what is required for my system are automatically downloaded and kept ready for me. The solution applies the patch and notifies me after applying the patch. BigFix also gives me a ping saying that I should reset my system within a certain period of time, while the patch is being applied. Let's say, the patch is being applied and if there's an issue, the solution can revoke the applied patch, and revert back to the old state.”
Benedikt S., an application administrator, says, “It's very straightforward. The usability is very close to everyday technical tools that you use as a systems administrator. So it's quite user-friendly.”
Microsoft Windows Server Update Services (WSUS) is a patch management tool that simplifies the administrator’s task of deploying the latest Microsoft updates. Administrators use WSUS to manage the distribution of updates released through Microsoft Update to computers in their network.
WSUS has features you can use to manage and distribute updates from a management console. The WSUS server can also be a source of updates to other servers within the organization, acting as an upstream server.
Microsoft Windows Server Update Services Use Cases
The four main use cases that WSUS adds value to businesses are:
Microsoft Windows Server Update Services Features
This built-in server includes the following features:
Requirements
In order to be able to use WSUS to manage and deploy updates, it is important to use a supported WSUS version, such as:
Microsoft Windows Server Update Services Benefits
Different Types of WSUS Deployments
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