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BigFix vs Microsoft Windows Server Update Services comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigFix
Ranking in Patch Management
2nd
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
96
Ranking in other categories
Configuration Management (5th), Endpoint Protection Platform (EPP) (14th), Unified Endpoint Management (UEM) (4th)
Microsoft Windows Server Up...
Ranking in Patch Management
3rd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
49
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Patch Management category, the mindshare of BigFix is 10.7%, down from 12.1% compared to the previous year. The mindshare of Microsoft Windows Server Update Services is 6.9%, down from 13.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

Bella Yakoby - PeerSpot reviewer
Offers third-party patching feature, good scalability, and enhance endpoint management capabilities
From the perspective of the team that's handling the environment, it's not so user-friendly compared to other solutions, the competitors. We hire new teams from time to time, and they are complaining, look, although BigFix is very robust and cross-platform, it's not so fun to work with. The user interface for the technical teams is not so advanced. It's not so intuitive compared to SCCM, compared to ManageEngine. And this is the fact that they have, with the teams, because they have the rejection. The look and feel of the system are old-fashioned. For new employees, it's less easy to find someone I don't need to educate on how to work with BigFix. Although it's easy, it's not as intuitive as the other solutions, and the functionality of the other solutions is less advanced. Let's summarize: The user interface has to be changed from the perspective of the teams that are managing the product. It's old school.
Chuck Colby - PeerSpot reviewer
Efficient patch management, potentially scalable, and free is using Microsoft servers
Whether to use the solution or not is going to be context-sensitive. If you have a strong Microsoft team, you can probably handle this. If, like my team, you also have a dozen other vendors to consider, it's not just the operating system. The pattern I've seen over time with WSUS is that it has the potential to be a fantastic product, yet it doesn't feel finished. People try to implement WSUS, and context is important. In my context, we're a small business without teams of Microsoft-certified people. We are just trying to use what's available to achieve a goal, and WSUS is fine, however, not the best product out there. The business in America often tries to do more with less. I would not recommend it to a team of my size. If a company had half a dozen or a dozen Microsoft-certified people, I'd say, run with it. For a team of my size, no, absolutely not. I would rate the overall solution a solid eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"My company provides support services to a lot of customers and companies. We have reduced a huge amount of man-effort. Along with the man-effort, we have reduced the timeline to fix the compliance and security gaps. We have an unbroken record. The documentation clearly says that we have done the patching of newly released patches, including Microsoft and third-party patches, in up to 80% of the computers, within 72 hours of the release of the production. That was a very massive benefit that we have seen. When I talk about the 80% endpoints, it is 100 or 200. I am talking about 25,000 endpoints."
"One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass."
"Software distribution and patch management are the most valuable."
"It has improved reliability upon delivery of software and has also helped reduce software expenses. The extensibility of BigFix helps to create custom solutions where we may have considered purchasing something instead."
"All the vendor patches are synchronized automatically."
"It is pretty secure, and it gives extensive vulnerability features as compared to other applications. It supports multiple languages, and the security checks are pretty high as compared to other tools in the market."
"We rely on BigFix as part of our consulting engagements. It's more efficient from a visibility and discovery standpoint on the initial phase, the consulting engagement. It also increases our efficiencies on the remediation phase of our engagements."
"It has plugins development options, which are great."
"The noteworthy aspect is the system's capability to handle an extensive range of services and workloads, with the potential for almost unlimited scalability."
"The reporting capabilities that help maintain compliance and security are good."
"Microsoft Windows Server Update Services is highly stable. It is one of the most stable solutions from Microsoft."
"Compared to Linux, Windows Server’s setup is easier."
"The platform provides good value in terms of time and effort by eliminating the need for manual patch management."
"Provides the ability to create multiple downstream servers."
"PowerShell is a valuable feature."
"We can easily download particular patches, and we can apply them on a group basis and policy basis."
 

Cons

"BigFix is actually a little bit on the expensive side in Turkey because of the dollar's exchange rate in our currency."
"I'd definitely like to see additional feature parody in the web UI versus the console. There are certain things that you can only do in the console and they're very cumbersome to do, like secure parameters, for example. That's definitely something that has a wide degree of utility but it needs to be easier to surface. At this particular juncture between the transition, between the legacy console and the web UI, it's hard to justify dealing with the cumbersome aspects of the legacy console when theoretically everything's been through the web UI."
"The main shortcoming of BigFix was integration with vulnerability management. If you had a vulnerability in your software and BigFix on the endpoint, you needed integration with Qualys, Tenable, or another vulnerability management solution to fix that. It was like, "Okay, we can identify issues, and get that information back from the endpoint, but what are we doing about it?""
"The BigFix Inventory could have an increased scope regarding the tools that can be detected. It does not cover all the possible software installed in Asset."
"I'd like to see better API integration with BigFix. We have some tremendous API capability inside of CyFIR and the ability to take textual search results, for example, and bring that back into the BigFix dashboard. This would be of extreme interest to us and our customers."
"I would like to see improvements in the Web UI program and also a BigFix console for Mac OS."
"The product should become cloud-based. Also, the peer nesting ability of the product is a little backward."
"Implementing a business solution with BigFix has some issues, primarily concerning the time required for distribution to clients if there are too many."
"The ability to have more fine control within this solution is very important. It is not available for the solution in its current state."
"The old backup files created by this solution use up a lot of storage, and this needs to be improved."
"The challenges exist according to the planning. For example, if you plan to implement and apply updates to your infrastructure, including servers and clients, you must provide storage information and have a clear plan for that from start to end."
"The product needs to improve its user interface."
"This solution's deployment could be improved. When I was the admin, there were some problems when deploying to clients. Sometimes the policy is not effective. I guess, more on the reliability side, more reliable means working more often with the clients. It could be easier to deploy."
"One area for potential improvement involves the administrative portal, where numerous options, including asset management and patch management, are integrated."
"We have some problems when we update the servers."
"Some issues with scalability in larger organizations."
 

Pricing and Cost Advice

"We have a subscription-based contract with BigFix."
"So, the pricing is slightly more expensive than the others. I have to keep buying licenses every time I add a new device."
"The price of the solution is high. There are not any additional fees from the standard license."
"The license is subscription-based."
"There's not much big cost. We only have to pay the agents' cost for the server, and for the systems."
"I would stay with the Managed Virtual Server license model, which is a 1-to-1 license per OS whether it is virtual or physical."
"You are charged per server and per workstation when using BigFix. ManageEngine is a lot cheaper than BigFix. There are some additional costs, such as support."
"The cost is slightly high."
"Because it is not open-source, it has to compete with open-source solutions. Relatively it is expensive to open-source."
"Microsoft Windows Server Update Services is not an expensive solution."
"The product is not expensive."
"The tool could be cheaper."
"The WSUS cost is included in Microsoft Windows, and there are no licensing fees."
"I rate the solution's pricing a nine out of ten."
"The integration is included in the Windows Server system, and there are no additional fees."
"The product is expensive."
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Top Industries

By visitors reading reviews
Educational Organization
52%
Financial Services Firm
7%
Government
6%
Computer Software Company
5%
Computer Software Company
14%
Government
12%
Manufacturing Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is competitive, but not the most competitive.
What needs improvement with BigFix?
Implementing a business solution with BigFix has some issues, primarily concerning the time required for distribution to clients if there are too many. Building a management console is quick and si...
What is your experience regarding pricing and costs for Microsoft Windows Server Update Services?
It's a free service. You just buy the Windows Server operating system, and it is an internal feature.
What needs improvement with Microsoft Windows Server Update Services?
Sometimes, I encounter issues with the Windows internal database, which occasionally does not load, leading to the Pandit console stopping. I have to repair the database and perform export and impo...
 

Also Known As

Tivoli Endpoint Manager
Windows Server Update Services, Microsoft WSUS, WSUS, Microsoft Software Update Services, Software Update Services, Microsoft SUS, SUS, MS Windows Server Update Services
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
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Find out what your peers are saying about BigFix vs. Microsoft Windows Server Update Services and other solutions. Updated: March 2025.
842,296 professionals have used our research since 2012.