Try our new research platform with insights from 80,000+ expert users

BigFix vs ManageEngine Patch Manager Plus comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.9
BigFix delivers quick ROI with efficient patch management, reducing manual labor and costs while improving compliance and operational efficiency.
Sentiment score
3.3
ManageEngine Patch Manager Plus enhanced efficiency, security, and productivity with centralized management, automation, and an intuitive interface for users.
Compared to other products, ManageEngine provides good return on investment within five years.
Technology Lead at GMG
 

Customer Service

Sentiment score
7.6
BigFix's customer service is praised for expertise and responsiveness, enhanced by community resources and recent support improvements.
Sentiment score
5.8
ManageEngine Patch Manager Plus offers highly rated, efficient customer support through phone, chat, and email with quick response times.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical Director at SYSTEX
Technical support from HCL is satisfactory unless there are customization requirements.
Founder Director at Techsa Services
Whenever we need any kind of support, the BigFix team is present and available.
Solution Sales Specialist at TD SYNNEX
You do not have to raise a ticket and wait for them to respond.
Founder/Director at Augesys Solutions Pvt Ltd
Customer service and support are excellent, with a perfect score of ten out of ten.
Technology Lead at GMG
The technical support from ManageEngine Patch Manager Plus is helpful.
Information Security Specialist at Arab Open University
 

Scalability Issues

Sentiment score
4.7
BigFix effectively manages environments of all sizes with high scalability, supporting large deployments without performance issues.
Sentiment score
5.0
ManageEngine Patch Manager Plus is highly scalable, supports various OS, and suits enterprises, scoring 8-10 in scalability ratings.
BigFix requires some minimum configuration requirements.
RPA Developer at Hexaware Technologies Limited
Scalability requires downtime for performance adjustments.
Technology Lead at GMG
The default instance, which most customers run, can take up to 5,000 endpoints.
Founder/Director at Augesys Solutions Pvt Ltd
 

Stability Issues

Sentiment score
6.2
BigFix is praised for its stability, efficient large-scale deployments, and autonomous operations with minimal user intervention and near-perfect ratings.
Sentiment score
7.3
ManageEngine Patch Manager Plus is highly stable, with users praising its minimal downtime, efficient operation, and reliable performance.
I have not had any downtime in six years.
Founder/Director at Augesys Solutions Pvt Ltd
The solution is very stable.
Technology Lead at GMG
 

Room For Improvement

BigFix users seek pricing adjustments, enhanced interface, improved documentation, better integration, scalability, and cloud and mobile management solutions.
ManageEngine Patch Manager Plus requires enhancements in usability, communication, integration, and pricing for better functionality and broader appeal.
Building a management console is quick and simple, taking only one to two hours for setup.
Technical Director at SYSTEX
The problem was related to the hardware configuration and hardware specifications.
RPA Developer at Hexaware Technologies Limited
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Founder Director at Techsa Services
When the patch testing works well, there is no need for patch management rollbacks.
System Administrator at SKN Caribecafe Ltda
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
Technology Lead at GMG
You cannot create multiple tasks, which is another significant issue.
Founder/Director at Augesys Solutions Pvt Ltd
 

Setup Cost

BigFix offers flexible pricing with competitive but potentially costly plans, beneficial licensing, and discount options for larger deployments.
ManageEngine Patch Manager Plus is cost-effective, with fees around $3 per agent monthly, though exchange rates may affect affordability.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Founder Director at Techsa Services
Currently, I am paying around three dollars per agent per month.
Founder/Director at Augesys Solutions Pvt Ltd
There is a concern regarding the exchange rate as one dollar equals six reais today, making everything expensive in dollars for us.
Advisor at a tech services company with 11-50 employees
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
Technology Lead at GMG
 

Valuable Features

BigFix offers scalable and customizable endpoint management with robust patching, software distribution, and security compliance across multiple platforms.
ManageEngine Patch Manager Plus provides comprehensive, automated patch management with robust security features and seamless integration for multiple platforms.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
Technical Director at SYSTEX
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
RPA Developer at Hexaware Technologies Limited
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
Founder Director at Techsa Services
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
Technology Lead at GMG
Second, you get remote access capabilities, meaning you can take the device remotely and provide support, with the session recorded for playback if needed.
Founder/Director at Augesys Solutions Pvt Ltd
The vulnerability scanning highlights outdated PCs and users breaching policies.
System Administrator at SKN Caribecafe Ltda
 

Categories and Ranking

BigFix
Ranking in Patch Management
8th
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
99
Ranking in other categories
Configuration Management (9th), Endpoint Protection Platform (EPP) (33rd), Unified Endpoint Management (UEM) (9th)
ManageEngine Patch Manager ...
Ranking in Patch Management
7th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Patch Management category, the mindshare of BigFix is 4.4%, down from 10.3% compared to the previous year. The mindshare of ManageEngine Patch Manager Plus is 4.6%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management Mindshare Distribution
ProductMindshare (%)
ManageEngine Patch Manager Plus4.6%
BigFix4.4%
Other91.0%
Patch Management
 

Featured Reviews

AM
RPA Developer at Hexaware Technologies Limited
Successfully manage endpoint security and compliance while facing integration challenges
I have not come across any difficulties. I integrated it with ILMT (IBM License Metric Tool). It lets us identify all software being used in my organization with BigFix. It provides input of all types of software being used, including details and information about hardware specifications. I am more involved in software licensing and procurement, so I utilize this tool for procuring more licenses if needed for our company. After integration, we get different dashboards showcasing our IBM infrastructure, highlighting various issues in our environment that we can mitigate. I recommend BigFix to others. I rate BigFix a seven out of ten.
ManojNair2 - PeerSpot reviewer
Founder/Director at Augesys Solutions Pvt Ltd
Centralized patching has unified multi‑OS management and delivers detailed security reporting
Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in assets, meaning both hardware and software, as well as installed software for patches. However, this activity works only once per day and does not work on local time. If you are a global organization with the UK office and a colleague in the US, for example, and you set the task at 11:00 AM UK time, that translates to 6:00 AM in the US East Coast. If that colleague's laptop is on, the task completes; otherwise, it fails. This represents a major drawback because the task does not run on the local time of the system. Regarding the ability to create multiple tasks, you cannot create them, which is another significant issue. Only one task exists for these two activities. That one task performs both the hardware and software scanning for any changes and also conducts a patch scan. Both activities occur through the same task, but the problem is that if you have a global user base, this becomes a bottleneck.
report
Use our free recommendation engine to learn which Patch Management solutions are best for your needs.
884,328 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
9%
Government
9%
Computer Software Company
7%
Manufacturing Company
9%
University
9%
Computer Software Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise67
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise4
Large Enterprise3
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is pretty good and now follows a subscription model similar to other major software solutions, making it easier for customers to subscribe and unsubscribe.
What needs improvement with BigFix?
I have concerns about BigFix's pricing, which I find to be slightly on the higher side. While it may not be the most affordable or competitive option, there is room for improvement. Additional feat...
What is your experience regarding pricing and costs for ManageEngine Patch Manager Plus?
Pricing for ManageEngine Patch Manager Plus is pretty reasonable. Currently, I am paying around three dollars per agent per month.
What needs improvement with ManageEngine Patch Manager Plus?
Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in...
What is your primary use case for ManageEngine Patch Manager Plus?
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product. Although other competitors existed in the market, they were either behind in ter...
 

Also Known As

Tivoli Endpoint Manager
No data available
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
IKEA Honda UNICEF The University of Georgia Evander
Find out what your peers are saying about BigFix vs. ManageEngine Patch Manager Plus and other solutions. Updated: March 2026.
884,328 professionals have used our research since 2012.