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BigFix vs Qualys Patch Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
7.3
Qualys Patch Management support is efficient and responsive, successfully resolving issues with effective escalations and proactive account managers.
We have been provided with clear escalation points of contact, ensuring timely responses and resolution for any issues.
The support team is always on their toes, providing excellent service.
Qualys' technical support has been excellent.
 

Room For Improvement

No sentiment score available
Sentiment score
5.0
Qualys Patch Management needs enhancements in updates, support, automation, communication, pricing, user interface, and personalized guidance.
Collaborating with various vendors to provide new patches would be beneficial.
This could include specifying whether the failure is related to a file download error, network interruption, application crash, or installer error based on the operating system.
Their platform requires enhanced support for multi-tenancy.
 

Scalability Issues

No sentiment score available
Sentiment score
8.4
Qualys Patch Management excels in scalability for global growth but faces limitations in multi-tenancy support for some users.
It scales efficiently across different machines globally, ensuring patches are deployed smoothly.
They introduce new modules as needed, making Patch Management highly scalable.
Qualys Patch Management is very much scalable.
 

Setup Cost

No sentiment score available
Sentiment score
3.5
Qualys Patch Management offers competitive pricing with scalable cost savings, but enterprise buyers seek more features for the price.
The pricing is reasonable and less expensive than the previous tool.
We found it costly compared to other vendors.
 

Stability Issues

No sentiment score available
Sentiment score
8.3
Qualys Patch Management is stable and reliable, with high ratings and minimal downtime, though occasional glitches occur.
The stability of Qualys Patch Management is impeccable.
I would rate the stability of Qualys Patch Management nine point five out of ten.
The stability of Qualys Patch Management is a nine out of ten.
 

Valuable Features

No sentiment score available
Sentiment score
8.5
Qualys Patch Management excels with intuitive deployment, real-time vulnerability insights, script integration, third-party support, and risk management.
We leverage this functionality to deploy scripts that adjust registry values, effectively patching vulnerabilities and enhancing the security of our machines.
Qualys Patch Management excels with its automated patch scheduling and retrieval.
The most valuable feature of Qualys Patch Management is the support and service provided by Qualys.
 

Categories and Ranking

BigFix
Ranking in Patch Management
2nd
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
95
Ranking in other categories
Configuration Management (5th), Endpoint Protection Platform (EPP) (15th), Unified Endpoint Management (UEM) (4th)
Qualys Patch Management
Ranking in Patch Management
12th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Bella Yakoby - PeerSpot reviewer
Offers third-party patching feature, good scalability, and enhance endpoint management capabilities
From the perspective of the team that's handling the environment, it's not so user-friendly compared to other solutions, the competitors. We hire new teams from time to time, and they are complaining, look, although BigFix is very robust and cross-platform, it's not so fun to work with. The user interface for the technical teams is not so advanced. It's not so intuitive compared to SCCM, compared to ManageEngine. And this is the fact that they have, with the teams, because they have the rejection. The look and feel of the system are old-fashioned. For new employees, it's less easy to find someone I don't need to educate on how to work with BigFix. Although it's easy, it's not as intuitive as the other solutions, and the functionality of the other solutions is less advanced. Let's summarize: The user interface has to be changed from the perspective of the teams that are managing the product. It's old school.
Brad Mathis - PeerSpot reviewer
Helps simplify patching, integrates well, and reduces costs
A common area for improvement in Patch Management, both within our environment and others I've encountered, is the lack of built-in driver updates. Ideally, the system would handle updates for network interface cards, video cards, and other components, eliminating the need to rely on manufacturer-specific tools like Dell Update or HP Update. Integrating these patching options would significantly improve the overall functionality. Qualys Patch Management primarily updates operating systems, third-party software including Adobe products and many more, leaving video card drivers and firmware updates to other tools. This focus on core software is understandable, as driver and firmware updates can be more complex. The price has room for improvement.
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Top Industries

By visitors reading reviews
Educational Organization
49%
Financial Services Firm
8%
Government
6%
Computer Software Company
6%
Computer Software Company
14%
Manufacturing Company
14%
Financial Services Firm
11%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is competitive, but not the most competitive.
What needs improvement with BigFix?
BigFix could improve its asset management capabilities to discover assets, including hardware. More improvements could be made in asset management.
What is your experience regarding pricing and costs for Qualys Patch Management?
From what I have heard, Qualys Patch Management is pricey, which is a main barrier to entry. Another aspect that I do not like about Qualys is that they do not add new patch management functionalit...
What needs improvement with Qualys Patch Management?
They are constantly working on making it better. There is no 100% reliable or working application or software. There are caveats with the network passive sensor when it does not merge or something ...
What is your primary use case for Qualys Patch Management?
We use almost every module that Qualys has, except the EDR, which is endpoint protection. They came up with that module last year. We use their patch management, vulnerability scanners, cloud agent...
 

Also Known As

Tivoli Endpoint Manager
No data available
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
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816,406 professionals have used our research since 2012.