Executive SummaryUpdated on Aug 20, 2024
Microsoft Configuration Manager and ManageEngine Patch Manager Plus are both robust tools for IT management and patching. User reviews indicate that ManageEngine Patch Manager Plus stands out with its wider feature set, making it a superior product overall, despite Microsoft Configuration Manager's stronger pricing and support satisfaction.
Features: Microsoft Configuration Manager is praised for its extensive integration capabilities with other Microsoft products and its comprehensive device management features. ManageEngine Patch Manager Plus users appreciate its cross-platform support, automated patching, and advanced reporting features. Despite both offering robust features, ManageEngine’s automated patching and wider support make it more appealing.
Room for Improvement: Microsoft Configuration Manager users suggest improvements in scalability and simplification of complex processes. ManageEngine Patch Manager Plus users call for enhanced cloud integration and more intuitive dashboards. ManageEngine’s interface issues are less complex than the scalability challenges in Microsoft Configuration Manager.
Ease of Deployment and Customer Service: Microsoft Configuration Manager is reported to have a steep learning curve, and its on-premises deployment can be time-consuming. However, its customer service is well-rated. ManageEngine Patch Manager Plus benefits from a simpler deployment process and responsive support team, making it more user-friendly and easier to implement.
Pricing and ROI: Users find Microsoft Configuration Manager to be competitively priced, especially within ecosystems already using Microsoft products, with decent ROI. ManageEngine Patch Manager Plus has a higher initial setup cost but delivers excellent ROI through efficient patch management and lowered system downtime. ManageEngine’s higher cost is justified by its comprehensive feature set and return on investment.
