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Microsoft Windows Server Update Services vs Vicarius vRx comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.8
Microsoft Windows Server Update Services offers cost-effective automation and patch management, centralizing updates to reduce crashes and download traffic.
Sentiment score
8.1
MSPs and clients achieved significant time, cost, and efficiency gains with Vicarius vRx, realizing a 40% ROI.
If they have some bundle options to pay less for more, we will get it and use it.
Senior Oracle DBA at a financial services firm with 11-50 employees
 

Customer Service

Sentiment score
4.5
Microsoft Windows Server Update Services support is mixed, with praise for premium help but concerns over wait times and organization.
Sentiment score
8.0
Vicarius vRx customer service is praised for responsiveness, professionalism, and effectiveness, with high ratings and efficient communication.
Microsoft Update provides one of the worst support experiences among all tech companies that I have experienced.
Lead - Technical Services at Impetus
When you pay for the support, you are guaranteed resolution, and I don't think anybody else does that.
IT Manager at Handi Quilter, Inc.
There was a time when contacting the support agency was more straightforward.
Network Architect at a construction company with 51-200 employees
Their support is very good, and they respond quickly.
Network & Security Manager at a government with 201-500 employees
During the POC and the implementation, they were very available and made their best efforts to help us.
DevOps Tech Lead at Earnix Ltd.
Whenever I've contacted them, they respond promptly with a callback or by email.
Systems Admin at a computer software company with 201-500 employees
 

Scalability Issues

Sentiment score
5.7
Microsoft Windows Server Update Services is praised for scalability and flexibility, though some note performance issues in large-scale environments.
Sentiment score
7.8
Vicarius vRx scales well, featuring easy deployment across endpoints, but some face challenges during large system updates.
Though there are options to use Microsoft MS SQL, it does not support more than 3,000 clients.
Lead - Technical Services at Impetus
It is very simple; you just script it, and then the computers connect themselves.
Information Systems Supervisor at a manufacturing company with 11-50 employees
When we attempted to scale this and update 200 systems, that just locked it.
Works at a manufacturing company with 51-200 employees
We have some clients with up to a thousand agents.
Network & Security Manager at a government with 201-500 employees
 

Stability Issues

Sentiment score
4.9
Microsoft Windows Server Update Services is highly reliable with minimal bugs, supporting various setups effectively and requiring low maintenance.
Sentiment score
7.3
Users generally find Vicarius vRx stable and efficient, despite occasional deployment challenges and update-related high CPU usage.
When we schedule our updates, it works, and that's it—nothing irregular or different than what was expected.
Senior Oracle DBA at a financial services firm with 11-50 employees
There are some issues that they do not even know how to fix at this point.
Works at a manufacturing company with 51-200 employees
I would rate the stability of Vicarius vRx ten out of ten.
Information Security Manager at Pango
There are some issues like high CPU usage during updates, but these were fixed.
IT Manager & Sys Admin at a non-tech company with 51-200 employees
 

Room For Improvement

Microsoft Windows Server Update Services needs UI improvements, enhanced integration, better client support, and efficient updates to reduce disruptions.
Vicarius vRx needs improved automation, simplified login, better integration, UI, and advanced management features for enhanced user experience.
The inventory tool and the entire backend of Microsoft Windows Server Update Services is poorly coded. It's not very reliable, so you can tell when dealing with bad code, and it may work one day but may not work another.
IT Manager at Handi Quilter, Inc.
I would like the updates to be less often and more rarely because they have a high impact on our team.
Senior Oracle DBA at a financial services firm with 11-50 employees
I am pretty sure that the tool works great when it comes to Windows, but when you are in an environment that has different flavors of Linux at different version levels, that may pose an issue.
Works at a manufacturing company with 51-200 employees
We have the ability to search across the network for all switches, routers, and printers, but some devices might be outdated and have vulnerabilities.
Network & Security Manager at a government with 201-500 employees
Enhancing Vicarius vRx with improved third-party integrations, like notifications for external systems, and increased cloud integration for richer instance information, would be valuable improvements.
DevOps Tech Lead at Earnix Ltd.
 

Setup Cost

Windows Server Update Services is included with Windows Server, offering varied pricing, with differing costs based on licensing models.
Vicarius vRx offers scalable per-asset pricing, competitive yet costly, with negotiable rates appealing to resellers but challenging for smaller entities.
It's a free service.
Lead - Technical Services at Impetus
It's free.
Network Architect at a construction company with 51-200 employees
It was very cheap.
Works at a manufacturing company with 51-200 employees
In the past, Vicarius vRx was cheap, but now they have adjusted their pricing policy, resulting in higher renewal costs.
Network & Security Manager at a government with 201-500 employees
From a pricing perspective, Vicarius was cheaper compared to other competitors.
DevOps Tech Lead at Earnix Ltd.
 

Valuable Features

Microsoft Windows Server Update Services offers efficient, centralized update management with scalability, AD integration, cost-effectiveness, and selective patch downloads.
Vicarius vRx offers automated patching, vulnerability management, and a user-friendly interface, greatly reducing manual tasks for IT teams.
The ease of use and efficient reporting contribute significantly to my overall productivity.
Lead - Technical Services at Impetus
The most valuable feature of Microsoft Windows Server Update Services is the update for Microsoft Windows Server.
Senior Oracle DBA at a financial services firm with 11-50 employees
Patch management is indeed valuable, however, the process to achieve it could be improved.
Network Architect at a construction company with 51-200 employees
It's a valuable tool that reduces tension between IT and security teams by providing time to properly install patches.
Information Security Manager at Pango
The system prioritizes vulnerabilities, identifying high, medium, and low risks, allowing us to focus on high-risk applications.
Information Systems Supervisor at a manufacturing company with 11-50 employees
The most valuable feature is the system's ability to provide information about open CVEs and how it compares the local version with available updates.
IT Manager & Sys Admin at a non-tech company with 51-200 employees
 

Categories and Ranking

Microsoft Windows Server Up...
Ranking in Patch Management
3rd
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
52
Ranking in other categories
No ranking in other categories
Vicarius vRx
Ranking in Patch Management
5th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
21
Ranking in other categories
Vulnerability Management (15th), Risk-Based Vulnerability Management (7th)
 

Mindshare comparison

As of January 2026, in the Patch Management category, the mindshare of Microsoft Windows Server Update Services is 4.5%, down from 7.3% compared to the previous year. The mindshare of Vicarius vRx is 2.9%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management Market Share Distribution
ProductMarket Share (%)
Microsoft Windows Server Update Services4.5%
Vicarius vRx2.9%
Other92.6%
Patch Management
 

Featured Reviews

NN
IT Manager at Handi Quilter, Inc.
Experience with update service shows need for reliability, but support excels
I wouldn't say any of the update services have great features. The only real advantage I have for having Microsoft Windows Server Update Services is if I know or have been informed of a bad update that's causing software conflicts, I can stop it. But I do not depend on Microsoft Windows Server Update Services to keep my machines updated because the failure rates are too high. I have other tools for reporting and inventory capabilities. The inventory tool and the entire backend of Microsoft Windows Server Update Services is poorly coded. It's not very reliable, so you can tell when dealing with bad code, and it may work one day but may not work another. So I had to stop using it because I need something that's reliable, therefore I use other tools for that information. In a pinch, you can use Microsoft Windows Server Update Services tools, but for the most part, they're not reliable enough. I don't believe I've seen any improvement on bandwidth optimization or deployment speed from Microsoft Windows Server Update Services. In fact, the only real improvement comes directly from Microsoft because they stagger the updates. So that helps, but having Microsoft Windows Server Update Services on-premise does not provide any real benefit. Its pricing is just all-inclusive. I don't think about it that way. If somebody tried to sell me Microsoft Windows Server Update Services, I would probably reject it. It's a tool that we have, so we use it, but if I were to pay extra for it, I would say it's not worth it. Some of the main differences between Microsoft Windows Server Update Services and the other tools are that WSUS's backend is based on IIS, which is not a very reliable host method. You're going to have problems getting Microsoft Windows Server Update Services to run when you have a large organization. The speed of it is quite painfully slow, so there's not a lot you can do to get Microsoft Windows Server Update Services to work under stress. The other tools just work. I can tell you what services are running on each of my machines and can stop or restart services. I can inventory the software they have on them with multiple tools, so I know what software is on our machines. I don't have to rely on a tool that works when it wants to and requires so much maintenance to keep it going. Microsoft Windows Server Update Services is only to green check updates that I know are fine, but obviously, it could save me in a pinch if something went wrong.
reviewer2514510 - PeerSpot reviewer
Works at a manufacturing company with 51-200 employees
Has a lot of backend issues and doesn't work the way we thought it would
We did some automation. We kicked off scheduled updates to update our systems, but it did not work. When we attempted to scale the product and update multiple systems, we ran into a lot of issues. We also ran into the issue of it creating double assets. I am not sure how that happened, but it was a mess and still is a mess. That is where we are. They should probably go back to the drawing board and make sure that they can patch Linux. In our environment, we are 99% Linux. They may need to build their own lab and have a lot of Linux devices. They can have old different Linux systems and 50 or 60 of them and attempt to do an update in their own lab and see what happens. I am still not sure if that would give them a true test because we have systems here with Docker containerization and all kinds of things on it. They will have to mimic what some of these environments will look like. I am pretty sure that the tool works great when it comes to Windows, but when you are in an environment that has different flavors of Linux at different version levels, that may pose an issue.
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Top Industries

By visitors reading reviews
Financial Services Firm
9%
Computer Software Company
9%
Manufacturing Company
9%
Government
8%
Computer Software Company
13%
Non Profit
9%
Media Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise23
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise7
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Windows Server Update Services?
I don't know all details about pricing for Microsoft Windows Server Update Services, so I can't answer this question.
What needs improvement with Microsoft Windows Server Update Services?
I think that an area of Microsoft Windows Server Update Services that could be improved is to make these updates less often and more rarely than now, because we have to do these updates once a mont...
What is your experience regarding pricing and costs for Vicarius vRx?
I do not use other solutions, so I cannot compare its pricing to others, but its price seems okay.
What needs improvement with Vicarius vRx?
I would be happy if the patch update could be downloaded to the Vicarius server and then implemented on the client. Currently, they just send a link to the software. For example, if I want to updat...
What is your primary use case for Vicarius vRx?
We use Vicarius vRx to manage all third-party software updates. Previously, we could manage Windows updates, but third-party updates were an issue. It was difficult for us to manage the updates of ...
 

Also Known As

Windows Server Update Services, Microsoft WSUS, WSUS, Microsoft Software Update Services, Software Update Services, Microsoft SUS, SUS, MS Windows Server Update Services
No data available
 

Overview

Find out what your peers are saying about Microsoft Windows Server Update Services vs. Vicarius vRx and other solutions. Updated: December 2025.
879,899 professionals have used our research since 2012.