NinjaOne and Vicarius vRx are competitive in the tech management landscape, each catering to distinct preferences and needs. Based on the comparison, NinjaOne seems to have the upper hand due to more positive feedback regarding deployment and customer service.
Features: NinjaOne excels in remote monitoring and management, provides a comprehensive toolset for IT management, and receives positive user reviews. Vicarius vRx stands out for its advanced vulnerability management features, proactively protecting systems, and robust security capabilities.
Room for Improvement: NinjaOne users often point out the need for better integration with third-party tools, a more intuitive navigation experience, and enhancements in reporting capabilities. Vicarius vRx users mention the need for enhancements in reporting capabilities, the occasional complexity in initial configurations, and improvements in customer service response times.
Ease of Deployment and Customer Service: NinjaOne is appreciated for its straightforward deployment process and accessible customer support, reducing setup time and resolving issues efficiently. Vicarius vRx is user-friendly in deployment but sometimes receives mixed feedback on customer service response times.
Pricing and ROI: NinjaOne is valued for offering a competitive pricing model that aligns with its feature set, often translating to a solid return on investment. Vicarius vRx’s pricing might be higher, but its extensive security capabilities justify the expense, leading to satisfactory ROI for those prioritizing cybersecurity.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
Their support is very good, and they respond quickly.
During the POC and the implementation, they were very available and made their best efforts to help us.
Whenever I've contacted them, they respond promptly with a callback or by email.
The design suggests it is scalable.
It is very simple; you just script it, and then the computers connect themselves.
When we attempted to scale this and update 200 systems, that just locked it.
We have some clients with up to a thousand agents.
I would rate the stability a ten out of ten.
There are some issues that they do not even know how to fix at this point.
I would rate the stability of Vicarius vRx ten out of ten.
There are some issues like high CPU usage during updates, but these were fixed.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
I am pretty sure that the tool works great when it comes to Windows, but when you are in an environment that has different flavors of Linux at different version levels, that may pose an issue.
We have the ability to search across the network for all switches, routers, and printers, but some devices might be outdated and have vulnerabilities.
Enhancing Vicarius vRx with improved third-party integrations, like notifications for external systems, and increased cloud integration for richer instance information, would be valuable improvements.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
It was very cheap.
In the past, Vicarius vRx was cheap, but now they have adjusted their pricing policy, resulting in higher renewal costs.
From a pricing perspective, Vicarius was cheaper compared to other competitors.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
It's a valuable tool that reduces tension between IT and security teams by providing time to properly install patches.
The system prioritizes vulnerabilities, identifying high, medium, and low risks, allowing us to focus on high-risk applications.
The most valuable feature is the system's ability to provide information about open CVEs and how it compares the local version with available updates.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
Vicarius vRx supports managed service providers and partners with compliance packages, vulnerability management, and patching for PCI, HIPAA, and cybersecurity needs, focusing on third-party and OS patching, especially on Microsoft Windows.
Vicarius vRx automates patching, virtualized patching, and severity prioritization through its cloud-based, agent-based approach which enhances consistency and flexibility. It includes patchless protection to block malware in unpatched software and features simplified dashboards for integrated vulnerability discovery and remediation. Users appreciate the user-friendly scripting engine, efficient third-party software patching, and real-time cybersecurity updates. Community support and customizable deployment options further add value. However, users find name changes and login difficulties confusing and report tediousness when configuring multiple reports. Desired improvements include virtual environment for patch testing, enhanced network device vulnerability scans, and better Microsoft Endpoint Manager interactions.
What are the key features of Vicarius vRx?Among managed service providers, Vicarius vRx is implemented for updating systems, showing capabilities to customers in lab environments, and securing endpoints through agent-based patching. These providers use vRx to efficiently manage third-party software patching and to maintain cybersecurity standards across industries.
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