NinjaOne vs Vicarius vRx comparison

NinjaOne and Vicarius are both solutions in the Patch Management category. NinjaOne is ranked #4 with an average rating of 7.6, while Vicarius is ranked #10 with an average rating of 8.8. Additionally, 92% of NinjaOne users are willing to recommend the solution, compared to 100% of Vicarius users who would recommend it.

NinjaOne

Read 15 NinjaOne reviews

3,291 Views
1,672 Comparison Views

92% willing to recommend

Vicarius vRx

Read 10 Vicarius vRx reviews

246 Views
73 Comparison Views

100% willing to recommend

NinjaOne

Vicarius vRx

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

NinjaOne and Vicarius vRx are competitive in the tech management landscape, each catering to distinct preferences and needs. Based on the comparison, NinjaOne seems to have the upper hand due to more positive feedback regarding deployment and customer service.

Features: NinjaOne excels in remote monitoring and management, provides a comprehensive toolset for IT management, and receives positive user reviews. Vicarius vRx stands out for its advanced vulnerability management features, proactively protecting systems, and robust security capabilities.

Room for Improvement: NinjaOne users often point out the need for better integration with third-party tools, a more intuitive navigation experience, and enhancements in reporting capabilities. Vicarius vRx users mention the need for enhancements in reporting capabilities, the occasional complexity in initial configurations, and improvements in customer service response times.

Ease of Deployment and Customer Service: NinjaOne is appreciated for its straightforward deployment process and accessible customer support, reducing setup time and resolving issues efficiently. Vicarius vRx is user-friendly in deployment but sometimes receives mixed feedback on customer service response times.

Pricing and ROI: NinjaOne is valued for offering a competitive pricing model that aligns with its feature set, often translating to a solid return on investment. Vicarius vRx’s pricing might be higher, but its extensive security capabilities justify the expense, leading to satisfactory ROI for those prioritizing cybersecurity.

To learn more, read our detailed NinjaOne vs. Vicarius vRx Report (Updated: September 2024).

Buyer's Guide

NinjaOne vs. Vicarius vRx

September 2024

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Helped 801,394 peers since 2012

Categories and Ranking

NinjaOne

Ranking in Patch Management

4th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Network Monitoring Software (25th), Server Monitoring (9th), IT Service Management (ITSM) (7th), Remote Access (12th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), MSP Backup (4th), Unified Endpoint Management (UEM) (5th)

Vicarius vRx

Ranking in Patch Management

10th

Average Rating

8.8

Number of Reviews

Ranking in other categories

Vulnerability Management (16th), Risk-Based Vulnerability Management (6th)

Featured Reviews

BENDER BENEDICT

L3 Technical Support Engineer at SV Gaming Limited

Dec 2, 2022

Easily implement, monitor, and manage remote users

We usually give the developer feedback through our account manager and also the technical person that we reach out to once in a while and most of the time, they take the feedback and within a couple of months, they implement and roll out an audit. The one feature that I believe needs improvement is the software patching. NinjaOne still lacks the ability to patch third-party software that is not already added to its list of managed applications. For those applications, we have to deploy Chocolatey, which is another third-party application that we use to patch third-party software not listed on NinjaOne's portal. The NinjaOne distribution server is highly dependent on an active directory. So for a cloud-only environment like ours, it's impossible to implement because we don't have a long-range server.

Read full review

MichaelCortez

Sr. Director of IT at Charter School Associates

Jul 19, 2024

Great patching capabilities, helpful dashboard, and excellent support

While it's not under their control, I would like to see more ways to get some apps with vulnerabilities patched. They do a good job of giving us a good inventory of what we really need to keep an eye on. However, if they can work with the vendors a bit more to find some solutions to open vulnerabilities, it would be ideal. I've given Vicarius some feedback in regards to granular naming or groupings of devices. We have so many sites that I've asked if it's possible to make changes. For the most part, they've been helpful in addressing this. They've been really trying to take any feedback to their engineers and they do try to implement our requests. We deploy our applications via Microsoft Endpoint Manager to our devices. However, when Vicarius rolls out a patch, and we roll it out via Microsoft, the version changes on that application. Endpoint Manager will determine if the app is no longer installed and try to update the app. It needs to not trigger Microsoft so that Microsoft no longer thinks the app is installed. However, the workaround is that we can install it from their platform console instead of Microsoft, and that seems to fix the issue. They do have a search function for device names. They already have a list of all our devices, however, if I'm looking for something, sometimes the name does not come up at the top of the list. I have to search. And when you have thousands of devices, that process can become quite tedious. I've given this feedback and they've mentioned that's an issue they want to fix.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"NinjaOne's best feature is its monitoring."

"The tool's most valuable feature is third-party application updates."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"Good at managing updates and for remote support."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

More NinjaOne pros

"Vicarius vRx's ability to patch third-party software is particularly valuable for us."

"The most valuable features of vRx would be virtualized patching and severity prioritization."

"Patchless Protection helps protect us from vulnerabilities that may not yet have patches from the manufacturer. I've used it for a piece of software that we don't have a patch for. It monitors that software, analyzes it, and makes sure nothing nefarious is going on when it's vulnerable."

"Third-party software patching is the most valuable feature."

"I like that vRx is cloud-based. It protects the health of applications against zero-day threats."

"I also like how easy it is to use. We instructed some companies on how to use it, provided them with an account, and gave them the ability to deploy and patch. They could quickly figure it out. We can spend an hour in the office showing someone how everything works, and they're good to go. It's the same with our customers."

"Agent-based scanning is the most valuable feature."

"While other vulnerability scanners overwhelm us with a huge list of problems after a scan, Vicarius vRx goes beyond that."

More Vicarius vRx pros

Cons

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"The ticketing system in NinjaOne is not the best."

"The solution could improve by optimizing the internet connection being used."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"I would like to see more scripts for PowerShell commands."

"NinjaOne's dashboard could be easier to use."

"The graphical user interface could be improved."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

More NinjaOne cons

"I would like to see a way to build a virtual environment where we can test patches in real-time before we deploy."

"The network device vulnerability scans can be improved. It would be helpful to be able to mitigate those vulnerabilities using SSH or SNMP to get those those updates out to those devices. I don't know if that is possible because it doesn't run an agent. But at the very least, having that CPE information relative to network devices would be incredibly helpful."

"The multi-tenant portal has room for improvement."

"Another complaint we've gotten is that the portal doesn't remember your username and password. You tell them your email, and it sends an invitation. You need to click that, and it takes you to a new portal, where you can finally log in. Maybe it's a security precaution, but it seems like a lot of extra steps to log in."

"Unlike previous vulnerability management systems that relied on network scanning appliances to discover and assess endpoints, Vicarius' agent-based approach is less effective for devices like switches, routers, and printers where agent installation is impractical."

"I don't like logging in. The portal could be a better process. You could use some third-party push notification rather than sending an email, waiting for the link to generate, and clicking on it. That would be good. It's somewhat frustrating when I need to log in."

"While I appreciate the automation of vulnerability management, Vicarius vRx's current manual patchless application is a point for improvement."

"They do have a search function for device names. They already have a list of all our devices, however, if I'm looking for something, sometimes the name does not come up at the top of the list."

More Vicarius vRx cons

Pricing and Cost Advice

"NinjaRMM uses a subscription model."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"The pricing is reasonable and cheaper than ConnectWise."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The product's pricing depends on the number of PCs or devices."

"We currently pay $1.20 per device on a monthly basis."

"Its pricing is great."

More NinjaOne pricing and cost advice

"It is in the middle. It is not the cheapest solution, but it is also not terribly expensive. We found it to be a good fit. It is fairly priced."

"Vicarius' pricing was reasonable compared to the other systems we evaluated."

"Vicarius vRx's per-asset pricing makes it easy for me to market to clients as it scales with their needs."

"The pricing is fair."

"The price of vRx seems fair. None of our clients complained about the pricing. They all thought it was reasonable. Once people understood what it does, it didn't take much to get them to sign up."

"Vicarius vRx is reasonably priced."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

18%

Media Company

16%

Non Profit

14%

Insurance Company

13%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The product's pricing depends on the number of PCs or devices.

See all answers

What needs improvement with NinjaOne?

NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and ...

See all answers

What is your experience regarding pricing and costs for Vicarius vRx?

Vicarius vRx is slightly expensive. It could be a little lighter on the wallet.

See all answers

What needs improvement with Vicarius vRx?

I don't like logging in. The portal could be a better process. You could use some third-party push notification rather than sending an email, waiting for the link to generate, and clicking on it. T...

See all answers

What is your primary use case for Vicarius vRx?

We use vRx to do the patch management, vulnerability assessment, and remediation.

See all answers

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Compared 5% of the time

SuperOps.ai vs NinjaOne

Compared 2% of the time

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Compared 58% of the time

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Compared 11% of the time

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Product Reports

Buyer's Guide

NinjaOne

August 2024

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Buyer's Guide

Vicarius vRx

August 2024

Download Vicarius vRx product report

Learn More

NinjaOne

Vicarius

Overview

NinjaOne offers efficient IT management, enabling remote control, server and workstation management, network monitoring, patch management, and software deployment.

NinjaOne supports management of servers, workstations, network infrastructure, and client environments, providing tools for backup monitoring, ticketing systems, and maintenance tasks. It supports cloud-based and on-premise devices focusing on automation and configuration to optimize IT management. With remote monitoring, command-line access, PowerShell sessions, and script scheduling, NinjaOne ensures streamlined operations with robust policies and a user-friendly interface, including a capable mobile app.

What are the important features of NinjaOne?

Remote Monitoring: Oversee networks and devices remotely
Command-Line Access: Direct access to systems' command line
PowerShell Sessions: Conduct tasks using PowerShell
Script Scheduling: Automate and schedule scripts
Patch Management: Manage and deploy patches
Software Deployment: Facilitate software installs
Robust Policies: Implement strong management policies
Automated Management: Streamline remote tasks with automation
Third-Party Updates: Keep third-party applications updated
SLA System: Manage service level agreements

What benefits and ROI can users expect?

Efficiency: Saves time with automation and remote management
Compliance: Helps maintain compliance with patch management
Productivity: Improves productivity with streamlined processes
Scalability: Scales well in large environments
Performance: Optimizes performance monitoring

NinjaOne is implemented across various industries, from large educational institutions to healthcare facilities, helping manage antivirus deployments, providing remote access, and automating IT tasks. Organizations with extensive campuses benefit from its automation and robust devices management capabilities, including performance monitoring.

Vicarius vRx supports managed service providers and partners with compliance packages, vulnerability management, and patching for PCI, HIPAA, and cybersecurity needs, focusing on third-party and OS patching, especially on Microsoft Windows.

Vicarius vRx automates patching, virtualized patching, and severity prioritization through its cloud-based, agent-based approach which enhances consistency and flexibility. It includes patchless protection to block malware in unpatched software and features simplified dashboards for integrated vulnerability discovery and remediation. Users appreciate the user-friendly scripting engine, efficient third-party software patching, and real-time cybersecurity updates. Community support and customizable deployment options further add value. However, users find name changes and login difficulties confusing and report tediousness when configuring multiple reports. Desired improvements include virtual environment for patch testing, enhanced network device vulnerability scans, and better Microsoft Endpoint Manager interactions.

What are the key features of Vicarius vRx?

Automated patching: Streamlines the process of patching applications and operating systems.
Virtualized patching: Enables patching in a virtual environment to prevent disruptions.
Severity prioritization: Helps prioritize vulnerabilities to address the most critical issues first.
Patchless protection: Blocks malware in software that hasn't been patched yet.
User-friendly scripting engine: Simplifies the creation and execution of scripts for automation.
Integrated vulnerability discovery: Combines detection and remediation in a single dashboard.
Real-time updates: Provides immediate cybersecurity updates and notifications.
Community support: Offers robust support from the user community.
Customizable deployment options: Allows tailoring to fit specific requirements.

What benefits and ROI can users expect?

Time-saving: Reduces the time required for software patching and management.
Vulnerability reduction: Decreases the number of vulnerabilities through automated processes.
Enhanced security: Provides patchless protection and real-time updates to improve security postures.
Flexibility: The cloud-based, agent-based approach adapts to various environments and needs.
Simplified management: User-friendly interfaces and streamlined processes offer easier administration.
Improved compliance: Helps meet PCI, HIPAA, and cybersecurity regulatory requirements.

Among managed service providers, Vicarius vRx is implemented for updating systems, showing capabilities to customers in lab environments, and securing endpoints through agent-based patching. These providers use vRx to efficiently manage third-party software patching and to maintain cybersecurity standards across industries.

Sample Customers

Status Pros, Mitchell and Company

Information Not Available

Buyer's Guide

NinjaOne vs. Vicarius vRx

September 2024

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