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NinjaOne vs Vicarius vRx comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
NinjaOne boosts efficiency with remote access, resolving more issues daily and achieving ROI typically within six months.
Sentiment score
8.0
Vicarius vRx enhances MSP profits with easy client adoption, reducing patching time and increasing ROI while saving time and resources.
 

Customer Service

Sentiment score
7.1
NinjaOne's customer support is highly rated for efficiency, reliability, and value-added features, despite occasional delayed responses.
Sentiment score
8.3
Vicarius vRx support is praised for responsiveness, professionalism, and effective communication, earning high ratings from users.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
Their support is very good, and they respond quickly.
During the POC and the implementation, they were very available and made their best efforts to help us.
Whenever I've contacted them, they respond promptly with a callback or by email.
 

Scalability Issues

Sentiment score
7.7
NinjaOne offers flexible cloud-based scalability, supporting diverse organizations managing numerous devices, with high user ratings and regional growth.
Sentiment score
8.4
Vicarius vRx offers outstanding scalability, seamlessly supporting global operations and deployments, with users praising its simplicity and efficiency.
It is very simple; you just script it, and then the computers connect themselves.
We have some clients with up to a thousand agents.
Vicarius vRx is scalable because once a new instance is added, it is allocated to its own group automatically.
 

Stability Issues

Sentiment score
8.2
NinjaOne is highly stable, with consistent performance, minimal issues, and frequent updates enhancing reliability despite occasional minor challenges.
Sentiment score
7.5
Vicarius vRx demonstrates strong stability, resolving initial issues quickly and showing improved performance and reliability over time.
There are some issues like high CPU usage during updates, but these were fixed.
I would rate the stability of Vicarius vRx nine out of ten.
I would rate the stability of Vicarius vRx ten out of ten.
 

Room For Improvement

NinjaOne users seek improvements in integrations, mobile app functionality, reporting, ticketing, GUI, patching, remote connectivity, security, automation, and pricing.
Vicarius vRx needs improved automation, interface simplification, network scanning, mobile support, and enhanced scripting and integration features.
Security and reporting, including business intelligence tools, are adequate.
It would be beneficial if Vicarius vRx could implement smart tagging or suggest tags to create a group for these development tools, signifying that they should not be regularly updated.
Enhancing Vicarius vRx with improved third-party integrations, like notifications for external systems, and increased cloud integration for richer instance information, would be valuable improvements.
We have the ability to search across the network for all switches, routers, and printers, but some devices might be outdated and have vulnerabilities.
 

Setup Cost

NinjaOne's flexible, negotiable pricing is competitive, offering value and discounts, particularly benefiting tax-exempt institutions like schools.
Vicarius vRx offers scalable per-asset pricing that is competitive, though potentially costly for smaller clients or educational institutions.
The pricing for NinjaOne is appropriate for small companies.
Vicarius vRx is priced competitively within the market.
In the past, Vicarius vRx was cheap, but now they have adjusted their pricing policy, resulting in higher renewal costs.
From a pricing perspective, Vicarius was cheaper compared to other competitors.
 

Valuable Features

NinjaOne offers efficient remote management, automated patching, easy software deployment, and excellent ROI for small businesses.
Vicarius vRx offers robust zero-day protection, streamlined vulnerability management, and efficient patching through an intuitive cloud-based platform.
The software's automation tools have solved critical deployment problems for small businesses.
It has reduced the amount of time we spend on patching by 50%.
The system prioritizes vulnerabilities, identifying high, medium, and low risks, allowing us to focus on high-risk applications.
It's a valuable tool that reduces tension between IT and security teams by providing time to properly install patches.
 

Categories and Ranking

NinjaOne
Ranking in Patch Management
4th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
16
Ranking in other categories
Network Monitoring Software (23rd), Server Monitoring (9th), IT Service Management (ITSM) (7th), Remote Access (11th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), MSP Backup (4th), Unified Endpoint Management (UEM) (6th)
Vicarius vRx
Ranking in Patch Management
9th
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
19
Ranking in other categories
Vulnerability Management (15th), Risk-Based Vulnerability Management (5th)
 

Featured Reviews

Aziz Lyazami - PeerSpot reviewer
A tool that helps with a lot of configurations and creates automation processes that work perfectly
I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.
Navdeep Saini - PeerSpot reviewer
It protects applications against zero-day threats
Vicarius vRx helps consolidate multiple tools for patching and remediation. It's critical that Vicarius combines vulnerability discovery, prioritization, and remediation in a single platform. We selected it for that reason. It protects us well. We use other tools, but we always go back to Vicarius to ensure everything's in line. It reduces the time needed to detect and remediate threats by about an hour. I would estimate it saves us about 20 hours each month that we can allocate to something else.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Retailer
7%
Government
7%
Manufacturing Company
7%
Computer Software Company
16%
Media Company
15%
Non Profit
13%
Insurance Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The pricing for NinjaOne is appropriate for small companies. Customers feel that the cost is not too high for the features they need but might be unwilling to pay more for additional features such ...
What needs improvement with NinjaOne?
Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools. Many features are not needed for our purposes currently. Security and reporting, inc...
What is your experience regarding pricing and costs for Vicarius vRx?
Vicarius vRx is priced competitively within the market.
What needs improvement with Vicarius vRx?
I have several applications on developers' assets and computers that cannot be updated due to potential conflicts with their current development tools. It would be beneficial if Vicarius vRx could ...
What is your primary use case for Vicarius vRx?
We use Vicarius vRx for the visibility of all the assets in one place on the patch management status. The risk we're trying to mitigate is the need to patch a critical vulnerability across numerous...
 

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Overview

 

Sample Customers

Status Pros, Mitchell and Company
Information Not Available
Find out what your peers are saying about NinjaOne vs. Vicarius vRx and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.